Furbnow Omdömen 

The team at Furbnow was very helpful to us and allowed us to understand what renovations would make a difference and those that would not impact our energy usage. We would recommend them to any homeowner considering improvements as they provide unbiased and actionable advice.

I couldn't have done what I did with retrofitting my house to make it more energy efficient without Furbelow's help, guidance, advice and expertise. I felt very confident that they knew the right questions to ask installers and talked through options with me.

Furbnow were very organised from the start. Clear and regular communication. The survey was very thorough and so I trusted the report and suggestions. I've had similar surveys before but they focused on a narrow range of solutions, whereas Furbnow considered a wide variety of options with a clear discussion about the relative merits of each. Very much worth a go if you want to invest wisely in home energy improvements.

Great attention from the Furbnow team. We signed up after an offer through our local council to try to improve our insulation - unfortunately there was not much that could be done for our 100 year old house (at least, nothing that we really thought we would want to do). Despite that the team kept in touch and also asked us for an interview to discuss how they could improve their service in the future. Happy to recommend them.

After a rocky start as per previous description, everything has been resolved. The final report has been corrected for errors, looks better and more aligned to what I was expecting. Thank you

We engaged Furbnow at the start of a huge combined retrofit and remodelling project on our victorian terrace house. After a detailed survey of our house, they helped us plan the best set of measures for our house and our budget, which was super useful, in particular as it showed us which ones were massively worth it and which ones we could skip.

In the end we made extensive plan, including interior-wall, suspended-floor and loft insulation, double glazing, a heat pump for hot water and heating, and mechanical ventilation with heat recovery. Because we were doing the retrofit alongside other building works, we chose the highest tier of coordination.

I'm super glad we did, because the project mixed retrofit with other building works, it was rather scarily complex! We couldn't have project-managed it on our own, to be honest. Our project coordinator Ian was absolutely brilliant — extremely knowledgeable, and so easy to talk to and willing to explain his plans and recommendations in as much detail as we wanted. He also cleverly adapted the plan part way through the project when our priorities changed a bit. As well as making specific recommendations for all the measures, ordering them, and coordinating deliveries, he made sure all external contractors worked well together and were where they needed to be at the right time. He even supplied training materials to our existing contracted builders so they could install the unfamiliar insulation correctly, and verified the installation was correct, saving us time and money. He definitely went above and beyond!

We've now been living in the house for a few months and are absolutely delighted with the results. Easy to keep warm in the winter and cool in the summer, and no draughts!!

For us, the primary goal was to make our new house sustainable and comfortable to live in for the next 20 years, and Furbnow have absolutely made that a reality. As well as our coordinator, Furbnow the company were really easy to contact and super responsive.

I honestly don't think we would have completed the project at all if it hadn't been for Furbnow and our coordinator Ian.

Right from the outset I have found the Furbnow team very responsive, professional and friendly as I have navigated how to approach a whole house retrofit of a c1910 semi deatched property, with period features and solid brick / no cavity walls.

The Stage 1 retrofit survey, report and the subsequent discussions with the Furbnow team provided a solid basis for a discussion about the areas most important to me to reduce energy bills and carbon emissions.

I have bought the stage 2 service to help with evaluating wall insulation options for the property. My Retrofit Coordinator has been really helpful, providing both expertise and experience in identifying suitable products and installers to meet the spec agreed with Retrofit Coordinator. Their responses to my many questions have been quick, thorough and detailed.

I feel very supported by Furbnow through this process which can seem complicated with many things to consider. Without their involvement I would not have got this far so quickly. I feel confident that in the near future I will be in a position to choose a wall insulation solution and installer and firm up on plans because of Furbnow.

So, if you are serious about a whole house retrofit approach I'd strongly recommend this service to get you moving in the right direction and support and guide you on the journey.

I approached Furbnow for project management of sustainability measures for my home. I already had a good understanding of what I wanted to achieve, but was looking for expertise and connections to reputable contractors who could deliver high-quality work.
My experience with Furbnow so far has been excellent (5/5). My project manager, Heather, has been responsive, accommodating to my schedule (especially working around my daughter's upcoming wedding), and always listens to my input. When I've had questions or concerns, she's been quick to provide additional technical information and address my concerns thoroughly.
The home energy plan was comprehensive and confirmed many of the improvements I was already considering. The real advantage of working with Furbnow is their ability to take a holistic approach to all my sustainability goals rather than me having to tackle each project piecemeal. Having their expertise and vetted contractors gives me confidence that the work will be done properly.
For anyone considering home sustainability improvements, I'd highly recommend Furbnow. Their expertise, responsive service, and ability to coordinate multiple improvements in one project makes the process much smoother than trying to manage everything yourself.

I came to Furbnow looking to make your house as energy efficient as possible, reduce my bills and futureproof the structure.
I'm short on time and it was great to have a service that takes the burden of the project away.
My assessor gave me some useful insights about damp problems caused by guttering when he came to do the home visit.
My Furbnow coordinator has gone above and beyond negotiating with installers and dealing with snagging or delays on my behalf.

We engaged Furbnow to help us get a heat pump installed, attracted by the idea of someone else taking the strain of organising quotes and contractors. As scientists who'd already done extensive research, we knew we wanted to decarbonise our home (we already have solar panels, battery storage and EV charging), but felt a heat pump was quite a major technological leap.

The service has been professional throughout, with everyone we've dealt with being pleasant and a delight to have in our home - a welcome change from some tradespeople we've experienced in the past!

What we appreciate most is having experts who know the right contractors to call in, understand the proper sequencing of work, and can spot technical issues we might have missed despite our research. For example the ventilation improvements we wouldn't have considered.

We would definitely recommend Furbnow to friends looking to make similar improvements to their homes. Without Furbnow's expertise, we might have hesitated to take on this project at all.

Furbnow have been instrumental in ensuring I make the right upgrades to my home.

I appreciate their focus on the overall environmental impact of each change, not just whether it saves money. The Home Energy Plan made complete sense and left me confident we knew what we were going to do. The team have also been accommodating and happy to go at our pace, making it easy to fit our project around other priorities - the kids.

The main benefit of Furbnow is knowledge and impartiality.. Furbnow provide impartial assessment with a broad view, putting information in a way that makes sense so I can make the best decisions.

Furbnow have given great support with retrofitting my house with insulation. They completed a survey of the house to identify potential measures, explaining the options available, then project managed the work. I wouldn't have known where to start or felt confident making decisions about who to use, so having them to work with made it much easier, as did knowing that all the detailed planning was covered. I'd definitely recommend them to anyone wanting to improve their home's energy efficiency but unsure where to start.

Furbnow have been really helpful in explaining the whole process clearly. Lots of builders we spoke to when trying to do retrofitting ourselves didn't seem to know what they were talking about. I know we're in safe hands with Furbnow.

Knowledgeable, reliable, flexible and friendly would summarise my experience of this organisation.

Their advice and services have been useful and well presented.

I am pleased with the thorough review Furbnow did before recommending home energy improvements to my property

I have completed phase 1 of the Furbnow service. A retrofit survey was carried out at my property to understand its current condition and a Home Energy Plan has been produced. I can now decide whether I want to progress with the plan myself or pay Furbnow to design the retrofit solutions (phase 2) and/or project manage the whole project (phase 3). Overall service has been excellent with 1 star being taken off due to the surveyor neglecting to let me know he had concerns there may be a leak in my roof when he was at the property. I recommend Furbnow if you lack confidence in how to upgrade the efficiency of your property.

Thoughtful, experienced and friendly staff. Ben was appointed our surveyor for a home energy efficiency assessment. He listened carefully to our thoughts about the work we felt we should do and tailored a very thorough home survey to focus on those aspects that were important to us. There were two follow up calls - one just ahead of issuing the survey report and one after. At no time did we feel pressured and we found the end report most helpful in guiding our priorities for improvement work including items related to air quality in the house - we had not considered this but we were happy to see the recommendations in the report. We had the opportunity to talk to other members of the Furbnow team and again were impressed at their professionalism. We are now considering how we might using Furbnow to tender and project manage some elements of the work that has been identified.

We initially bought a Home Energy Plan from Furbnow, and we've since engaged them for a second phase to 'Confirm specification and installers'.

Initially we weren't really sure how useful Furbnow would be, because we had a good idea of what we wanted to do. But their prices weren't too high so we gave it a go, and we're really glad we did. The Home Energy Plan helped us to understand the likely costs and savings of the different measures - and the quotes that have recently started to come through from suppliers are pretty close to the estimates in the Plan.

Furbnow has vetted industry contacts which means that we were shielded from the baffling experience of having to identify potential suppliers to tender for the work. Although these suppliers haven't installed anything yet, I can see they have good reputations and the right certification - which I wouldn't have known to look for if we'd been doing this without Furbnow.

Our retrofit coordinator is experienced in the construction sector and with energy efficiency projects like this. She clearly knows what she's talking about and is very helpful, so we can draw on all of that experience in making decisions about our project. She's also been identifying interfaces between our energy efficiency project and our separate renovation project, and has a plan to help our builder coordinate with the suppliers installing our energy efficiency measures.

Our project isn't over yet - there is another phase where we could involve Furbnow to manage the installation. We're not sure whether we will yet, but that's because of the nature of our project rather than anything else. And I think it's good that they are flexible and you can choose whether to involve them in different phases of your project.

I believe Furbnow is committed to providing a very useful service to improve energy efficiencies in residential properties (and perhaps other things). They also provide a holistic service which I have not found elsewhere. For various reasons we have yet to proceed with the project but the fact they have asked us why and how they can improve makes us feel even more positive. Finally, a special shout out goes to Heather Fox who proved to be both exceptionally knowledgeable and patient in explaining the details. Hopefully we will proceed eventually.

My wife and I bought a retirement bungalow two years ago in our preferred location and after two winters, we felt that the house got very cold very quickly , we were also experiencing mould on some of the exterior walls. As this is our forever home, we needed to address these issues. I spent days on the internet trying to research this subject but just found that I was becoming more confused, the more that I read, and very nervous about contacting contractors who I knew nothing about. I contacted my local Council who were providing a free service to provide some guidance as to how to navigate through this difficult subject area. I explained that I wanted an independent company to survey my house, identify the issues and recommend the right contractors to put things right. They recommended Furbnow as the place to start, and I booked a survey through them.
The whole experience with Furbnow to date has been outstanding. Our surveyor Ivan took around 3 hours to complete the survey, he was extremely professional and at the end of the survey, he provided a brief summary of his findings, in non-technical language that I understood. He explained that the next steps were that a colleague would contact me to talk me through the findings and the recommended solutions.
Ben made contact with me within two weeks and provided a draft energy plan which he then took me through. The plan has an easy to read summary which lists the improvement recommended, the estimated cost, the savings and payback. The finalised plan was then delivered to me a few days later. After I had gone through it, Ben contacted me to arrange a follow up call which gave me the opportunity to ask questions and seek his recommendations. He has been excellent throughout this process, no pressure at all and given me the confidence to make informed decisions on the next steps.
I couldn’t be more delighted with the service I have received from Furbnow, they have exceeded my expectations and we are looking forward to the project phase with their support and guidance to make our forever home, a warmer home.