Recently made my own funeral arrangements through Southern Co-operative Funeral services in Fratton. The staff were most helpful and I was later contacted by Head Office to confirm my exact wishes... Se mer
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Det här tycker kunderna
I chose Southern Co-operative Funerals because of their great service, kindness and compassion. I used them for my husband’s funeral a couple of years ago and my mother’s before that. Nothing was too... Se mer
Företaget har svarat
During the sad lost of my husband Ian the staff at Southern Co-operative Funerals especially Tammy from the Fareham branch has help me by listening to my wishes for Ian and helping get though the pape... Se mer
This was a great service and just what was needed at such a sad time when the funeral procedure was not foremost in our minds at the time. Kim from Cosham was organised, knowledgeable, patient and pr... Se mer
Företagsinformation
Skrivet av företaget
With almost 60 local funeral homes across the South, our knowledge and experience enables us to support local families with all of their funeral planning and bereavement needs. None of us like to think about the end of life, but by planning ahead we can reduce the burden on the people we love, at a painful time. A pre-paid funeral plan allows you to arrange and pay for your funeral in advance of need, providing emotional and financial peace of mind for you and your family.
Kontaktuppgifter
1000 Lakeside, Western Road, PO6 3FE, Portsmouth, Storbritannien
- 0800 243 380
- info@funeralplans.coop
- funeralplans.coop
4,8
Utmärkt
95 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
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Julie and subsequently Tess
Firstly the young lady who we first saw at the branch in Basingstoke, Julie, was very pleasant and helpful and secondly we made an appointment to see a funeral plan advisor and were seen by Tess who was extremely helpful and informed and advised us to our complete satisfaction.
5 juni 2024
Svar från Southern Co-operative Funerals
Dear Hazel
Thank you for your 5* review and for choosing us to arrange your funeral plan. I am very pleased you were happy with the service provided by both Julie and Tess. I will ensure I pass your thanks on to them both.
Kind regards
Linda Uwawuike
Funeral Planning Manager
Guaranteed price funeral plans
Apart from the extortionate prices all funeral directors charge for this essential service it was quite easy to arrange our funeral plans and a lot cheaper online than getting a telephone quote or in store.
Had to wait 3 weeks and be reminded that they owed me the discount from my Co op membership card but happily recieved it in my bank account this morning, thankyou. Glad that we have pre paid for our funerals which we hope not to have to use for a long time yet and peace of mind that now our children won't have any hidden expenses when the time comes as co op guarantee the price paid now against any future price rises and can use the plans anywhere in the country if we move.
Would recommend Co op funeral care services.
10 juni 2024
Svar från Southern Co-operative Funerals
Dear Jenny Hobbs
Thank you for your kind review, I am delighted we were able to arrange your funeral plan to your satisfaction.
Kind Regards
Linda Uwawuike
Funeral Planning Manager
Because the staff were so helpful
Because the staff were so helpful and friendly.
In particular Tess who discussed everything in detail with us.
16 maj 2024
Svar från Southern Co-operative Funerals
Dear Andre
Thank you for your kind review, I am delighted you had a good experience with us and I will pass your thanks on to Tess.
Kind regards
Linda Uwawuike
Funeral Planning Manager
Face to face PLEASE
Many elderly people can't deal with online, phone calls. We need face to face chats. Where is a receipt for the £4000+ I paid, almost my complete savings. ?
You quoted cost for two items which turned out to be wrong because you had not checked. Your employee , when I complained, passed the buck on to another employee.It has been a frustrating and anxious experience. I hope I don't have any more worries to deal with.
29 maj 2024
Svar från Southern Co-operative Funerals
Dear Victoria Eden,
Thank you for taking the time to leave a review.
I am sorry that your experience purchasing a plan has not been to the high standard we expect.
I will look into the matters raised in the review and make contact to resolve these.
In regards the the receipt, I can see that on the 22nd May 2024 we sent out - Funeral Plan Welcome Letter, the Funeral Plan Certificate and the Funeral Plan Summary.
If these have not arrived via Royal Mail by the end of this week can you please call us and we can send them again.
Again, we are sorry for any inconvenience or worries we may have caused.
Kind Regards
Jack Ward-Golden
Central Operations Manager
A reassuring service…
Very helpful and sensitive service around a subject which many people don’t like to think about. Time to consider. Clear explanations.
17 maj 2024
Svar från Southern Co-operative Funerals
Dear Nick Doe,
Thank you for taking the time to leave such a positive review.
We are pleased that our colleagues in our Planning Department were able to offer you the best care, support and experience during your dealings.
Kind Regards
Linda Uwawuike
Funeral Planning Manager
Jacqui was brilliant
Jacqui was brilliant. She went through everything step by step with my Dad, explaining things and taking her time. There was no pressure and plenty of patience. Really appreciated how kind and helpful Jacqui was throughout, from first meeting to finalising the plan.
15 maj 2024
Svar från Southern Co-operative Funerals
Dear Ali,
Thank you for taking the time to leave a review.
We are pleased that Jacqui was able to offer such a high standard of care for you and your dad during this process.
Kind Regards
Linda Uwawuike
Funeral Planning Manager
Explained everything simply and in a…
Explained everything simply and in a professional manor also not to pushy ....I would highly recommend you if asked.
1 maj 2024
Svar från Southern Co-operative Funerals
Dear Mr. Jolliffe
Thank you for your kind review, I am delighted you found your overall experience was positive and met your expectations. Thank you for choosing us.
Kind Regards
Linda Uwawuike
Funeral Planning Manager
Kindness, compassion, and great service
I chose Southern Co-operative Funerals because of their great service, kindness and compassion. I used them for my husband’s funeral a couple of years ago and my mother’s before that. Nothing was too much trouble. Therefore, when choosing a funeral plan for myself, I went where I had had such good service previously. When the time comes, I know my loved ones will treated well when making final arrangements.
7 maj 2024
Svar från Southern Co-operative Funerals
Dear GeorgeM.27
Thank you for your kind review, I am delighted that you have entrusted us to arrange your funeral plan and pleased you have been happy with the experience you have received when arranging this.
Kind regards
Linda Uwawuike
Funeral Planning Manager
Sorting a pre=paid funeral
Friendly knowledgable staff that put you at ease and give proper guidance and support.
3 maj 2024
Svar från Southern Co-operative Funerals
Dear Mr Dapson
Thank you for taking the time to write a positive review about the service you received when setting up your funeral plan. I am delighted we have met your expectations and thank you for choosing us.
Kind regards
Linda Uwawuike
Funeral Planning Manager
Easy to choose what I needed
Easy to choose what I needed, quick delivery of policy and certificate
1 maj 2024
Svar från Southern Co-operative Funerals
Dear Mrs Abrahams
I am so pleased you found the purchase of your funeral plan to be a positive experience. Thank you for your valuable feedback.
Kind regards
Linda Uwawuike
Funeral Planning Manager
Svar från Southern Co-operative Funerals
Dear Mrs. Hudson
Thank you for your kind review, it's good to know that you found the process and pricing to your satisfaction.
Kind regards
Linda Uwawuike
Funeral Planning Manager
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