Funchal Drive Omdömen 

581
TrustScore 3 av 5

3,1

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 3 av 5 stjärnor

Wir haben uns nach Ankunft am Flughafen sehr geärgert, dass nicht nach Reihenfolge des Eintreffens der Kunden der shuttle Service in Anspruch genommen werden konnte, sondern es wurden andere, uns ni... Se mer

Betygsatt 3 av 5 stjärnor

Booking was online via discovery car. At the airport we had to pay extra for cleaning the car and to drop the car again at the airport, just what we booked. The other rental cars were with another c... Se mer

Betygsatt 2 av 5 stjärnor

They do not accept credit cards (even physical ones) from "online banks" in our case DKB. Since we did not have another card with us, we had to pay 350€ extra to get the gold insurance (we already boo... Se mer

Betygsatt 5 av 5 stjärnor

Our trip to Madeira was awesome, the place is beautiful. We rented a car at Funchal Drive company. The crew is very friendly and professional, our rental process went easy and without any problems.... Se mer

Företagsinformation

  1. Biluthyrningsbyrå

Skrivet av företaget

A Funchal Drive é uma empresa de aluguer de viaturas dedicada a oferecer um serviço simples, transparente e de confiança. Com uma frota moderna e diversificada, preparada para responder a diferentes necessidades e orçamentos, destaca-se pelo atendimento personalizado, pela qualidade do serviço e pela proximidade com cada cliente. Se procura conforto, segurança e uma experiência de aluguer sem complicações, a Funchal Drive é uma opção prática, eficiente e confiável. ✅🌍


Kontaktuppgifter

3,1

Medel

TrustScore 3 av 5

581 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 77 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,1

Alla omdömen

(581)

531 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 1 av 5 stjärnor

Has been asked euro 461 more for extra…

Has been asked euro 461 more for extra insurance due to me credit card does not has more than 6 months validity. Item not mentioned on general condition of the contract as well confirmed by employed. This is really not correct. We are very disappointed . I am in touch with my lawyer to deep verify.

20 juni 2026
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Logotyp för Funchal Drive

Svar från Funchal Drive

Dear Francesco,

We are sorry that our services did not meet your expectations.

When renting with us, a credit card is required for the security deposit/f excess waiver amount. Alternatively, we accept debit cards when purchasing our optional coverage packages.

All information is available for review on our website www.funchaldrive.com and is also provided at the time of booking.

We recommend checking the credit card policies and payment methods to confirm their acceptance.

For any further clarification, please contact us by email at info@funchaldrive.com.

Kind regards,
Funchal Drive Team

Betygsatt 1 av 5 stjärnor

We booked a automatic car via…

We booked a automatic car via Sunnycars, but there was not one available. Later our Travel agent treid to change the car for a automatic, but there was no answer to the mail en the phone was not answered.

28 juni 2026
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Logotyp för Funchal Drive

Svar från Funchal Drive

Dear Reinder,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.

After reviewing your reservation in our system, we can confirm that the category booked does not correspond to an automatic vehicle. We kindly recommend checking the booking confirmation and the information provided by the booking agent to verify the selected vehicle category.

In case you need more clarifications, please feel free to contact us at info@funchaldrive.com. We will be happy to assist you.

Kind regards,
Funchal Drive Team

Betygsatt 5 av 5 stjärnor

Very professional and quick service

Very professional and quick service. I got all information needed to drive the car safely. I have no remarks regarding overall customer service.

3 juli 2026
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Logotyp för Funchal Drive

Svar från Funchal Drive

Dear Dariusz,

Thank you very much for your wonderful feedback. We are delighted to hear that you found our service professional and efficient, and that you received all the information you needed to enjoy a safe and comfortable driving experience.

We truly appreciate your kind words and your trust in our team. We look forward to welcoming you again in the future.

Kind regards,
Funchal Drive Team

Betygsatt 5 av 5 stjärnor

Great experience and so Good people.

Great experience and so Good people.

3 juli 2026
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Logotyp för Funchal Drive

Svar från Funchal Drive

Dear Álvaro,

Thank you very much for your kind words. We are delighted to hear that you had a great experience and that our team made a positive impression.

Your feedback means a lot to us, and we truly appreciate your trust. We look forward to welcoming you again in the future.

Kind regards,
Funchal Drive Team

Betygsatt 1 av 5 stjärnor

DONT RENT AT FUNCHALDRIVE

Unpolite worker on the service
Never again

They also ask 12,5 Euro to clean the car. Something i never seen on a rental.

Its not an option with other rentals and its always for free and we dont need to clean the car. DONT RENT AT FUNCHALDRIVE

25 juni 2026
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Logotyp för Funchal Drive

Svar från Funchal Drive

Dear Mits,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our team did not meet your expectations, as this is not the level of service we strive to provide.

We would also like to clarify that the vehicle cleaning service is entirely optional and offered as a convenience for customers who prefer not to clean the vehicle before returning it. Offering an optional vehicle cleaning service is a common practice among car rental companies, and the final decision to purchase it always remains with the customer.

In case you need more clarifications, please feel free to contact us at info@funchaldrive.com.

Kind regards,
Funchal Drive Team

Betygsatt 1 av 5 stjärnor

Pagamos un seguro abusivo a todo riesgo…

Pagamos un seguro abusivo a todo riesgo que duplicó el precio del alquiler del vehículo y ese seguro a todo riesgo no incluía la parte lateral exterior de los neumáticos. El coche tenia multitud de daños, arañazos, golpes , etc , que no estaban totalmente reflejados en el parte de daños que nos mostró la compañia al firmar el contrato de arrendamiento. También había una cláusula por entregar el coche limpio, si no tenías que pagar 24 euros, sino lo habías pagado el primer dia cuando lo coges. El personal muy poco comunicativo, cuando se entregó el coche. Hubo que preguntarles varias veces si estaba todo bien, antes de que nos acercarán al aeropuerto.

2 juli 2026
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Logotyp för Funchal Drive

Svar från Funchal Drive

Estimado Emilio,

Lamentamos sinceramente saber que su experiencia no cumplió con sus expectativas y le agradecemos que haya compartido su opinión.

Le informamos que, al alquilar con nosotros, es necesario presentar una tarjeta de crédito válida a nombre del conductor principal para el bloqueo de la fianza correspondiente a la franquicia. Como alternativa, aceptamos tarjetas de débito para el pago mediante la contratación de nuestras coberturas opcionales, que eliminan la franquicia y la necesidad de depósito. Esta información está disponible para su consulta en nuestros Términos y Condiciones en www.funchaldrive.com, así como en el momento de la reserva.

Le recomendamos revisar las políticas de las tarjetas y métodos de pago para confirmar su aceptación en nuestro sistema.

En relación con el vehículo entregado, nos gustaría destacar que se proporcionó, como cortesía, un vehículo de categoría superior al reservado, siempre con el objetivo de ofrecer una mejor experiencia al cliente. Todos los detalles del estado del vehículo se registran en el momento de la entrega y pueden ser verificados antes de la firma del contrato.

Lamentamos igualmente que la experiencia con nuestro equipo en el momento de la devolución no haya cumplido sus expectativas. Esta no es la experiencia que nos esforzamos por ofrecer a nuestros clientes.

Le informamos además que todas las opciones de cobertura y servicios adicionales son siempre opcionales y de libre elección del cliente.

Si necesita más aclaraciones, no dude en contactarnos en info@funchaldrive.com.

Cordialmente,
Equipo Funchal Drive

Betygsatt 5 av 5 stjärnor

Everything was ok.

Everything was ok.
The car the check point and te response very fast.Very happy with the experience

28 juni 2026
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Logotyp för Funchal Drive

Svar från Funchal Drive

Dear Alejandra,

Thank you very much for your kind feedback. We are delighted to hear that everything went well and that you were happy with the car and service.

We truly appreciate your trust and hope to welcome you again in the future.

Kind regards,
Funchal Drive Team

Betygsatt 1 av 5 stjärnor

A fuire

Personnel pas aimable à l'aller comme au retour ,on nous a compté une assurance plus cher que la location en nous disant que notre carte ne passait pas .De plus on nous a pris une taxe de tourisme sur 10 jours alors que elle ne devait être appliqué que sur 8 jours puisqu'elle est calculé à la journée complète(Véhicule pris à 19 h le soir et rendu à 8h le matin!!!).

20 juni 2026
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Logotyp för Funchal Drive

Svar från Funchal Drive

Chère Jean-Noel,

Nous sommes sincèrement désolés d’apprendre que votre expérience avec notre service n’a pas répondu à vos attentes.

Concernant la taxe touristique, nous vous informons qu’il ne s’agit pas d’une option de l’entreprise, mais d’une obligation légale imposée par le Gouvernement régional, applicable à toutes les sociétés de location de voitures. Cette taxe s’élève à 2€ par jour et est facturée en fonction du contrat.

Après vérification de votre contrat, nous confirmons que la période de location enregistrée est de 10 jours, et que l’application de cette taxe est donc conforme aux conditions établies.

Nous regrettons également que l’expérience avec notre équipe n’ait pas été satisfaisante, car ce n’est pas le niveau de service que nous souhaitons offrir à nos clients.

Si vous avez besoin de plus d’informations, n’hésitez pas à nous contacter à l’adresse info@funchaldrive.com.

Veuillez agréer nos salutations distinguées,
Funchal Drive Team

Betygsatt 5 av 5 stjärnor

Very quick and polite service

Very quick and polite service, always o
in touch if needed. Car was perfect: almost new and powerful enough for Madeira's roads.

27 juni 2026
Omdöme utan inbjudan
Logotyp för Funchal Drive

Svar från Funchal Drive

Dear Maryna,

Thank you very much for your kind feedback. We are delighted to hear that you appreciated our quick and polite service, as well as the support throughout your rental.

We are also very pleased that the vehicle met your expectations and was well suited for Madeira’s roads.

We truly appreciate your trust and hope to welcome you again in the future.

Kind regards,
Funchal Drive Team

Betygsatt 1 av 5 stjärnor

Bad service and rude staff

We booked two cars together for the same family holiday in Madeira and were very disappointed with the experience.
Because my daughter did not have a credit card in her own name, we wanted to use mine for the security deposit. Despite both cars being booked together, this was refused, leaving her with no option but to pay an extra €280 for full insurance.
Both vehicles were in poor condition. One had faulty electric windows and was generally old and worn out, while the other had lighting issues from the collection and a worn clutch, which made driving on Madeira's steep roads difficult.
Customer service simply referred us to their terms and conditions and ignored the issues we raised about the vehicles. Additionally, the staff were rude, implying that we were unable to drive properly.
Policies are one thing, but customer service and vehicle quality matter too. Based on our experience, I would not rent from Funchal Drive again.

18 juni 2026
Omdöme utan inbjudan
Logotyp för Funchal Drive

Svar från Funchal Drive

Dear Christina,

We sincerely regret to learn that your experience did not meet your expectations and we thank you for taking the time to share your feedback.

We would like to inform you that, when renting with us, a valid credit card in the name of the main driver is required for the security deposit corresponding to the excess. Alternatively, we accept debit cards for payment when our optional coverage is purchased, which removes the excess and the need for a deposit. This information is available for review in our Terms and Conditions at www.funchaldrive.com, as well as at the time of booking.

We recommend checking the credit card policies and accepted payment methods in order to confirm compatibility with our system.

We also regret that your experience with our team and the issues mentiod about the cars did not meet your expectations. This is not the level of service we aim to provide, and we will internally review the points raised in order to continuously improve our service quality.

Please note that all coverage options and additional services are always optional and entirely at the customer’s choice.

If you require any further clarification, please do not hesitate to contact us at info@funchaldrive.com.

Kind regards,
Funchal Drive Team

Betygsatt 1 av 5 stjärnor

Non consigliata.

Ci hanno consegnato un' auto vecchissima da 60.000 km, senza Android. Alcuni sono gentili ma c'è una persona molto aggressiva e pericolosa tra loro che li per lì ci ha sconvolto. Non prenotate qui se avete l'aereo prima delle 10.30-11.00 perché non vi garantiscono di essere in ufficio alle 8.00 ed arrivare in tempo ai controlli, anche se prima vi dicono di si ma al rientro vi diranno una cosa diversa. Casomai, vi propongono di parcheggiare l'auto in aeroporto con il sovrapprezzo di 35€.
Non consigliato!

30 juni 2026
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Logotyp för Funchal Drive

Svar från Funchal Drive

Gentile Annalisa,

La ringraziamo per aver condiviso la sua opinione. Siamo spiacenti di sapere che la sua esperienza non abbia pienamente soddisfatto le sue aspettative.

Per quanto riguarda i servizi di ritiro e riconsegna al di fuori del nostro orario di apertura, desideriamo informarla che sono disponibili con un costo aggiuntivo di 35€, come indicato sul nostro sito web e mostrato anche al momento della prenotazione. Queste informazioni sono disponibili per la consultazione prima della conferma della prenotazione.

Ci scusiamo comunque per eventuali disagi o mancanza di chiarezza percepita durante il processo.

La ringraziamo per il suo feedback, che è importante per aiutarci a migliorare continuamente i nostri servizi.

Se necessita di ulteriori chiarimenti, non esiti a contattarci all’indirizzo info@funchaldrive.com.

Cordiali saluti,
Funchal Drive Team

Betygsatt 4 av 5 stjärnor

Gute Kommunikation.

Gute Kommunikation.
Stets erreichbar.
Hilfsbereit

25 juni 2026
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Logotyp för Funchal Drive

Svar från Funchal Drive

Sehr geehrter Bernd,

Vielen Dank für Ihr positives Feedback. Wir freuen uns sehr zu hören, dass Sie unsere Kommunikation, Erreichbarkeit und Hilfsbereitschaft geschätzt haben.

Wir danken Ihnen herzlich für Ihr Vertrauen und Ihre Rückmeldung.

Mit freundlichen Grüßen,
Funchal Drive Team

Betygsatt 1 av 5 stjärnor

Très déçu de ce prestataire qui n a pas…

Très déçu de ce prestataire qui n a pas essayé de trouver une solution pour l assurance, carte de crédit et permis de conduire ok de monsieur mais réservation au nom de madame donc il a fallu payer 300 euros d assurance, impression d etre pris pour des idiots.
Pour le retour du vehicule, personnel pas aimable voir désagréable, navette pour l aeroport pleine donc 20 minutes d attente et au lieu d etre rassurant, il a ete méprisant. Je ne recommande pas du tout cette entreprise.

30 juni 2026
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Logotyp för Funchal Drive

Svar från Funchal Drive

Chère Cottier,

Nous sommes sincèrement désolés d’apprendre que votre expérience n’a pas répondu à vos attentes et vous remercions d’avoir pris le temps de partager votre retour.

Nous vous informons que, lors d’une location avec notre société, il est nécessaire de présenter une carte de crédit valide au nom du conducteur principal afin de procéder au blocage de la caution correspondant à la franchise. En alternative, nous acceptons les cartes de débit pour le paiement, sous réserve de la souscription à nos couvertures optionnelles, qui suppriment la franchise ainsi que la nécessité de dépôt de garantie. Cette information est disponible dans nos Conditions Générales sur www.funchaldrive.com, ainsi qu’au moment de la réservation.

Nous vous recommandons de vérifier les politiques de votre banque concernant les cartes et moyens de paiement afin de confirmer leur compatibilité avec notre système.

Nous sommes également désolés d’apprendre que l’expérience lors du retour du véhicule ainsi que l’accueil de notre équipe n’ont pas été satisfaisants. Ce n’est pas l’expérience que nous souhaitons offrir à nos clients, et nous allons analyser en interne les points mentionnés afin d’améliorer continuellement la qualité de notre service.

Nous vous informons par ailleurs que toutes les options de couverture et services additionnels sont toujours facultatifs et laissés au libre choix du client.

Si vous avez besoin de plus d’informations, n’hésitez pas à nous contacter à l’adresse info@funchaldrive.com.

Veuillez agréer, Madame, nos salutations distinguées,
Funchal Drive Team

Betygsatt 2 av 5 stjärnor

Très déçue

Très déçue
Ayant une carte visa premier qui fait débit et crédit
Autounion m a demandé une carte de crédit que je n avais pas
Obligée de leur régler en plus de ce que j avais payé 375 euros
Alors méfiez vous et renseignez vous avant de choisir le loueur

20 juni 2026
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Logotyp för Funchal Drive

Svar från Funchal Drive

Chère Corinne,

Nous sommes désolés que nos services n’aient pas répondu à vos attentes.

Nous vous informons que, lors de la location avec notre société, il est nécessaire de présenter une carte de crédit valide au nom du conducteur principal afin de bloquer la caution correspondant à la franchise. En alternative, nous acceptons les cartes de débit pour le paiement, à condition de souscrire à nos couvertures optionnelles qui suppriment la franchise ainsi que la nécessité de dépôt de garantie.

Ces informations sont disponibles pour consultation dans nos Conditions Générales sur www.funchaldrive.com, ainsi qu’au moment de la réservation. Nous recommandons également de vérifier les politiques de les cartes et les moyens de paiement afin de confirmer leur compatibilité avec notre système.

Nous vous informons par ailleurs que toutes les options de couverture et services additionnels sont toujours facultatifs et laissés au libre choix du client.

Si vous avez besoin de plus d’informations, n’hésitez pas à nous contacter à l’adresse info@funchaldrive.com.

Veuillez agréer, Madame, nos salutations distinguées,
Funchal Drive Team

Betygsatt 5 av 5 stjärnor

Die Fahrzeug Übernahme gestaltete sich…

Die Fahrzeug Übernahme gestaltete sich etwas holprig. Wir hatten einen kompletten Versicherungsvertrag gebucht der auch die Selbstbeteiligung übernimmt. Vor Ort wollte man uns aber noch eine Vermietereigene Versicherung andrehen. Begründung war das die schon gebuchte Versicherung nicht von detr Vermietung sei. Das hat gleich zum Start einen Faden Beigeschmack hinterlassen. Rückgabe problemlos in 1 Minute erledigt. Man hat uns sogar in einen Ort in der Umgebung gefahren da wir kein Shuttle zum Flughafen brauchen. Das Auto war sauber und technisch ok.

20 juni 2026
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Logotyp för Funchal Drive

Svar från Funchal Drive

Lieber Rico,

Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen.

Es tut uns leid zu hören, dass die Fahrzeugübernahme nicht vollständig Ihren Erwartungen entsprochen hat und dadurch zu Beginn Ihres Mietprozesses ein negativer Eindruck entstanden ist. Ihr Feedback ist uns sehr wichtig und wird in unsere laufenden Verbesserungen in der Kundenkommunikation einfließen.

Umso mehr freuen wir uns, dass die Rückgabe schnell und unkompliziert verlaufen ist und dass das Fahrzeug sauber sowie technisch in gutem Zustand war. Ebenso freut es uns, dass der lokale Transport für Sie hilfreich war.

Wir danken Ihnen für Ihr Feedback und das Vertrauen in unsere Dienstleistungen.

Mit freundlichen Grüßen,
Funchal Drive Team

Betygsatt 5 av 5 stjärnor

Super service

Super service ! Vous pouvez leur faire confiance les yeux fermés. Personnes sympathiques.

20 juni 2026
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Logotyp för Funchal Drive

Svar från Funchal Drive

Chère Florence,

Un grand merci pour votre commentaire si positif ! Nous sommes ravis d’apprendre que vous avez eu une excellente expérience avec nous et que vous vous êtes sentie bien accompagnée par notre équipe.

Nous apprécions particulièrement votre confiance ainsi que vos mots sur la sympathie de notre service.

Ce fut un plaisir de vous accueillir et nous espérons avoir le plaisir de vous revoir bientôt.

Bien cordialement,
Funchal Drive Team

Betygsatt 2 av 5 stjärnor

Impossible de louer le véhicule sans…

Impossible de louer le véhicule sans prendre l'assurance du loueur directement sur le lieu de vente. Gros piège une location qui coutait sur le papier 120 euros la semaine est revenue à plus de 450 euros avec leur assurance. L'assurance proposée par booking n'était pas acceptée et ne permettait pas de récupérer le véhicule.

20 juni 2026
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Logotyp för Funchal Drive

Svar från Funchal Drive

Dear Guti,

Thank you for sharing your feedback. We are sorry to hear that the final rental cost did not meet your expectations.

We would like to clarify that both types of coverage are valid, but they provide different levels of protection and services.

As indicated during the booking process, for the security deposit related to the vehicle reservation, a valid credit card in the name of the main driver with sufficient available funds is required. This information is available for review in our Terms and Conditions at www.funchaldrive.com, as well as during the reservation process.

We also recommend reviewing the policies of credit card and accepted payment methods to ensure compatibility with our system.

Please note that all coverage options, additional protections, and extra products are always optional and remain entirely at the customer’s choice.

If you need any further clarification, please feel free to contact us at info@funchaldrive.com.

Kind regards,
Funchal Drive Team

Betygsatt 2 av 5 stjärnor

The customer service and information…

The customer service and information via WhatsApp prior to and during our trip was good. The cars were ok one of them the brakes were faulty /worn which is not what you would want in Madeira with all the hills. A service should be done before giving out the cars. One of the two cars we got was ok

22 juni 2026
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Logotyp för Funchal Drive

Svar från Funchal Drive

Dear Customer,

Thank you for your feedback and for highlighting your experience with our WhatsApp support and the vehicles.

We are pleased to hear that our customer service and communication met your expectations. At the same time, we are sorry to learn about your concern regarding the brakes on one of the vehicles. Safety is a top priority for us, and all cars undergo regular maintenance and checks before being delivered.

We appreciate you bringing this to our attention, as it helps us continuously improve our service standards.

If you need more informations, please feel free to contact us at info@funchaldrive.com.

Kind regards,
Funchal Drive Team

Betygsatt 5 av 5 stjärnor

everything went realy well and smooth

everything went realy well and smooth. People were friendly

24 juni 2026
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Svar från Funchal Drive

Dear Ronny,

Thank you very much for your kind feedback. We truly appreciate your words and are very happy to hear that everything went smoothly and that our team was friendly.

It was a pleasure to serve you, and we hope to welcome you again in the future.

Kind regards,
Funchal Drive Team

Betygsatt 1 av 5 stjärnor

Operating on the verge of legality, certainly past the point of morality

This company is located about a 10 minutes drive away from the airport, despite their name. They use a shuttle to transport people between the airport and their site.

They use this location to bully you into paying exorbitant repair fees for non-existant damage because, on an island with few cabs, if you don't take their shuttle, you'll likely miss your flight. They even had the audacity to suggest I drop my car off later than I wanted to. I witnessed this particular scam happen, but was 'lucky' enough to have purchased their insurance first which I'll get to next.

I booked this service last minute and through Avion points so I didn't think to check reviews. While I was on my way I decided to check reviews and saw many people reporting the same things I witnessed. Because of this I decided to go with their 'insurance policy'.

First of all, their 'insurance' cost about 80% of what I had already paid. On my ~$600 rental, they asked for insurance of $500. Knowing that they would try to get even more money from me if I didn't pay upfront I decided to eat the cost. Then, AFTER I paid, he told me that insurance didn't cover any scuffs on the wheels, or any mud on the inside of the car. These are both insane caveats for the following reasons.
1) Ponta Delgada (and most cities on São Miguel) has notoriously skinny streets with 90 degree angled curbs made of volcanic rock. Every single car you see there has scuffs on their tires as well as small dings and scratches on their doors and windows. You NEED to jump up on curbs at times - there are even signs telling you to park half on the curb!!!!
2) The main reason people go to this island is to hike to see beautiful views. The island is famous for experiencing all four seasons in a day. Mud is an inevitability.

Secondly, I did a walkaround of the damages to the car with the employee and then I was sent a contract with the damages listed - except there were several not listed and the gas was not as full as the contract said. More signs that they're trying to scam people.

I left the rental place with my spirits quite dampened - I was expecting to pay some insurance but not that much, and the fact that it seemed like I would be screwed when I dropped the car off anyway made it even worse. And then I had the pleasure of using a car with a transmission that was on its last legs (lurches abound, often not switching gears and revving up to 5 and 6k RPM), squeeky brakes, and faulty lane assist and cruise control.

I managed to clean the car up as best I could and returned the car with little hassle (I arrived two hours earlier than I had intended, to be sure that I had time to catch a cab if needed). The person who was working when I dropped the car was generally nicer than the person I had when I dropped it off and it went off without a hitch.

All in all this was a horrible way to start my vacation - the rental weighed heavy on my for my entire stay. Luckily every other person I interacted with on the island was lovely and the scenery was beautiful.

10 juni 2026
Omdöme utan inbjudan
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Svar från Funchal Drive

Dear Miguel,

Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.

We take all comments from our customers seriously and continuously strive to improve our service. Regarding the vehicle condition and rental process, all vehicles are inspected at both check-in and check-out, and any recorded details are documented in the rental agreement.

In relation to fuel, as stated in the rental terms, the vehicle must be returned with the same fuel level as provided at pick-up.

If you need more clarifications, please contact us at info@funchaldrive.com, and we will be happy to assist.

Kind regards,
Funchal Drive Team

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