Wir haben uns nach Ankunft am Flughafen sehr geärgert, dass nicht nach Reihenfolge des Eintreffens der Kunden der shuttle Service in Anspruch genommen werden konnte, sondern es wurden andere, uns ni... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Booking was online via discovery car. At the airport we had to pay extra for cleaning the car and to drop the car again at the airport, just what we booked. The other rental cars were with another c... Se mer
They do not accept credit cards (even physical ones) from "online banks" in our case DKB. Since we did not have another card with us, we had to pay 350€ extra to get the gold insurance (we already boo... Se mer
Our trip to Madeira was awesome, the place is beautiful. We rented a car at Funchal Drive company. The crew is very friendly and professional, our rental process went easy and without any problems.... Se mer
Företagsinformation
Skrivet av företaget
A Funchal Drive é uma empresa de aluguer de viaturas dedicada a oferecer um serviço simples, transparente e de confiança. Com uma frota moderna e diversificada, preparada para responder a diferentes necessidades e orçamentos, destaca-se pelo atendimento personalizado, pela qualidade do serviço e pela proximidade com cada cliente. Se procura conforto, segurança e uma experiência de aluguer sem complicações, a Funchal Drive é uma opção prática, eficiente e confiável. ✅🌍
Kontaktuppgifter
Rua Quinta do Leme 102, 9020-223, Funchal, Madeira, Portugal
- +351 965 322 722
- info@funchaldrive.com
- funchaldrive.com
3,1
Medel
581 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 77 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Funchal Drive
Dear Cedric,
Thank you very much for your kind feedback.
We are delighted to know that everything went smoothly and that our service met your expectations.
Your satisfaction is very important to us, and we truly appreciate your trust in choosing Funchal Drive.
We hope to welcome you again in the future.
Kind regards,
Funchal Drive Team
Was charged an upfront 12 euro fee for…
Was charged an upfront 12 euro fee for cleaning the car upon return, when we picked up the car the windshield was so dirty on the inside and covered in toe prints, we had to clean it ourselves just to drive the car, it was also given to us with just under 3/4 of a tank of fuel.
4 juli 2026
Omdöme utan inbjudan
Svar från Funchal Drive
Dear Jody,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that the condition of the vehicle at pick-up did not meet your expectations. We understand the importance of receiving a clean and well-prepared vehicle, and we regret any inconvenience this may have caused.
We would like to clarify that all vehicles are delivered clean and ready for use and should be returned in the same condition. We offer an optional cleaning service for customers who prefer the added convenience of not having to worry about the vehicle cleaning at the end of the rental period. This service is entirely optional and is offered as an additional convenience for our customers.
Regarding the fuel level, vehicles are provided according to the fuel policy agreed at the time of booking, and the same level should be maintained upon return.
We appreciate your comments, as they help us continue improving our service and customer experience.
Should you require any further clarification, please feel free to contact us at info@funchaldrive.com.
Kind regards,
Funchal Drive Team
Svar från Funchal Drive
Dear Mia,
Thank you very much for your kind feedback.
We are delighted to hear that you had a great experience with our service and that the vehicle provided met your expectations.
Your satisfaction is very important to us, and we truly appreciate your trust in choosing Funchal Drive.
We hope to have the pleasure of welcoming you again on your next visit to Madeira.
Kind regards,
Funchal Drive Team
Slow service because only one person in…
Slow service because only one person in charge. They pressed to take coverage with them and to pay for car cleaning. Car OK exccept for the brakes that were not too fine.
3 juli 2026
Omdöme utan inbjudan
Svar från Funchal Drive
Dear Patricio,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that your experience did not fully meet your expectations. We understand that waiting times can be frustrating, and we apologize for any inconvenience caused. During certain periods of higher demand, service times may be extended, and we are continuously working to improve our procedures and provide a more efficient experience.
Regarding the additional coverage options and services offered, we would like to clarify that all our products and extras are completely optional. Our team provides information about the available options so that customers can make an informed decision, but the final choice always remains with the customer.
Concerning the vehicle condition, we regret that you felt the brakes were not performing as expected. We take vehicle safety very seriously, and all vehicles are regularly checked and maintained according to our procedures.
Thank you again for your feedback, as it helps us continue improving our service.
Should you require any further information, please feel free to contact us at info@funchaldrive.com.
Kind regards,
Funchal Drive Team
Great customer service
Great customer service at pickup and drop off. Car was exactly what we needed to get around Madeira. Very smooth experience
6 juli 2026
Omdöme utan inbjudan
Svar från Funchal Drive
Dear Andy,
Thank you very much for your kind feedback.
We are delighted to hear that you had a smooth experience with us and that our team provided you with great service during both the pick-up and drop-off process.
We are also pleased that the vehicle provided met your needs and allowed you to enjoy your time exploring Madeira comfortably.
Thank you for choosing Funchal Drive. We truly appreciate your trust and hope to welcome you again in the future.
Kind regards,
Funchal Drive Team
We waited too much time for the van in…
We waited too much time for the van in both trips, from and to the airport, almost one hour. Moreover, I had to pay an extra insured due to you didn't accept my credict card, being of a phisical bank.
8 juli 2026
Omdöme utan inbjudan
Svar från Funchal Drive
Dear David,
Thank you for taking the time to share your feedback with us.
We sincerely regret that you experienced longer waiting times than expected for our shuttle service. During periods of higher demand, waiting times may occasionally exceed the usual estimated timeframe, and we apologize for any inconvenience this may have caused. We are continuously working to improve our service and provide a smoother experience for all our customers.
Regarding the payment method, we would like to clarify that, in order to collect a vehicle with us, the main driver must present a credit card in their own name with sufficient available funds for the security deposit. As an alternative, we accept debit cards when our optional coverage packages are contracted.
This information is clearly available on our website and is also provided during the booking process. We therefore recommend reviewing the terms and conditions, as well as the booking confirmation, where the accepted card policies and payment methods are detailed.
We would also like to clarify that all additional products and coverage options offered are completely optional, and the final decision to purchase them always remains with the customer.
Should you require any further clarification, we will be happy to assist you. Please feel free to contact us by email at info@funchaldrive.com.
Kind regards,
Funchal Drive Team
We informed Autofunchal of our return…
We informed Autofunchal of our return and that we would be back at 1:00 AM. Autofunchal was aware of this, as we had sent WhatsApp messages, emails, and phone calls. No one was at the airport at 1:00 AM, as stipulated in our contract.
When we went to pick up the car, the employee told us that our car was no longer available because we were 12 hours late. We were therefore required to take an automatic, which we did not want. We were charged an additional €50. It was impossible to communicate with the Autofunchal employee. This is the first time we have experienced such a negative experience, despite having rented more than 10 cars from different companies. We felt as though they were trying to take advantage of us financially.
27 juni 2026
Omdöme utan inbjudan
Svar från Funchal Drive
Dear Anne,
Thank you for taking the time to share your experience with us. We are sorry to learn that your perception of our service did not meet your expectations.
We would, however, like to clarify that whenever an out-of-hours pick-up service is requested, we provide all the necessary instructions and information in advance to ensure a smooth and efficient vehicle collection process.
We are committed to providing all pre-booked and confirmed services, including those taking place outside our normal business hours, provided that the instructions supplied for the vehicle collection are followed.
We regret any inconvenience or misunderstanding that may have contributed to your experience, as our goal is always to provide a transparent, professional, and reliable service to all our customers.
Should you require any further information please contact us at info@funchaldrive.com.
Kind regards,
Funchal Drive Team
Touristenabzocke
Ich habe vom 02.05 26 bis 17.05 26 einen Mietwagen gebucht, bekommen habe ich einen Seat Leon Schaltwagen mit 60515 km. am 09.05. hatte ich vormittags eine Warnmeldung "Kupplung wird heiß, sie können weiter fahren" und bin deswegen zum Verleiher gefahren. der Mitarbeiter hat eine Probefahrt gemacht, hat den Fehler weggelächelt und die Fehlermeldung ausgeschaltet und mir gesagt, ich soll vorsichtiger fahren und schalten. ich war bis zur Fehlermeldung nur 600 km gefahren. Abends erschien dann die nächste Warnmeldung "drive system error", ich also wieder zum Verleiher und mustes dann 1200 € Schaden bezahlen, weil nun angeblich durch meine Fahrweise die Kupplung kaputt gegangen ist ("you burnt the Clutch"). da ich noch eine weitere Woche Urlaub vor mir hatte und sonst keinen ersatzwagen bekommen hätte, habe ich das natürlich gemacht. wenn man das Problem googelt, ist das eine bekannte Masche auf Madeira, sich den Verschleiß von Kupplungen von ahnungslosen Touristen bezahlen zu lassen. man beruft sich dann immer auf den "unsachgemäßen Gebrauch" was natürlich komplett lächerlich ist, da ich seit 30 Jahren Autos fahre, zum dritten Mal einen Schaltwagen auf Madeira und es handelt sich um den ersten, bei dem ich angeblich die Kupplung kaputt gemacht habe! die Versicherung nimmt sich den Schaden allerdings auch nicht an. ich empfehle dringend für Madeira, eine Automatik zu buchen, alles andere wird einfach nur sehr ärgerlich und sehr teuer.
"Nette Antwort". Ich habe ein Foto der Warnmeldung, wo drin steht, dass ich "ruhig weiterfahren kann" und zwei Zeugen, die bestätigen können, dass Ihr Mitarbeiter die Warnmeldung einfach ausgeschaltet hat und mich hat weiterfahren lassen! mit diesem defekten Auto bis die Kupplung wirklich komplett durch war! Nur um das auch mal klarzustellen.
9 maj 2026
Omdöme utan inbjudan
Svar från Funchal Drive
Sehr geehrte Kristine,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid, dass Ihre Wahrnehmung der Situation nicht Ihren Erwartungen entsprochen hat.
Wir möchten jedoch einige Punkte klarstellen, da die von Ihnen geschilderte Darstellung nicht dem tatsächlichen Ablauf oder der Funktionsweise des Fahrzeugs entspricht.
Wenn ein Fahrzeug eine Warnmeldung über eine überhitzte Kupplung anzeigt, weist das System den Fahrer an, das Fahrzeug sofort anzuhalten. Eine solche Warnmeldung kann nicht einfach gelöscht oder deaktiviert werden, solange die Ursache des Problems weiterhin besteht.
Wir verstehen, dass das Fahren auf Madeira aufgrund der bergigen Landschaft und der anspruchsvollen Straßen eine Herausforderung sein kann, insbesondere mit einem Fahrzeug mit Schaltgetriebe. Aus diesem Grund empfehlen wir – je nach den Bedürfnissen unserer Kunden – häufig Fahrzeuge mit Automatikgetriebe, da diese ein komfortableres und einfacheres Fahrerlebnis bieten. Wie Sie selbst feststellen konnten, handelte es sich bei dem Ihnen nach dem Vorfall zur Verfügung gestellten Ersatzfahrzeug um ein Fahrzeug mit Automatikgetriebe.
Wenn festgestellt wird, dass eine Kupplung aufgrund übermäßiger oder unsachgemäßer Nutzung beschädigt wurde, handeln wir gemäß den Bestimmungen des Mietvertrags, denen der Kunde bei der Reservierung und Übernahme des Fahrzeugs zugestimmt hat.
Sollten Sie weitere Fragen haben oder zusätzliche Informationen wünschen, stehen wir Ihnen gerne zur Verfügung. Sie können uns jederzeit per E-Mail unter info@funchaldrive.com kontaktieren.
Mit freundlichen Grüßen,
Funchal Drive Team
La peor experiencia en Azores
La peor experiencia en Azores, personal incompetente con un trato lamentable, solo buscan el interés económico, no fiarse de lo que ya tienes contratado tratan de imponer tasas de recargos desconocidos.
En resumen, nos fuimos sin el coche que ya teníamos contratado y pagado, viviendo una situación lamentable, preferimos renunciar al coche y contratar con otra compañía.
7 juli 2026
Omdöme utan inbjudan
Svar från Funchal Drive
Estimado Jesus,
Lamentamos que su experiencia no haya sido la esperada.
Para recoger un vehículo con nosotros es necesario presentar una tarjeta de crédito a nombre del conductor principal con fondos suficientes para el bloqueo del depósito. Como alternativa, aceptamos tarjetas de débito siempre que se contraten nuestras coberturas opcionales.
Toda esta información está disponible de forma clara en nuestra página web y se muestra durante el proceso de reserva. Por ello, recomendamos revisar los términos y condiciones, así como la confirmación de la reserva, donde se detallan la política de tarjetas y los métodos de pago aceptados.
Asimismo, queremos aclarar que todas las coberturas y productos adicionales que ofrecemos son completamente opcionales y su contratación queda siempre a la decisión del cliente.
Si necesita cualquier aclaración adicional, estaremos encantados de ayudarle. Puede ponerse en contacto con nosotros por correo electrónico en info@funchaldrive.com.
Cordialmente,
Equipo Funchal Drive
We could get easily the car
We could get easily the car. Everything was welldone.
3 juli 2026
Omdöme utan inbjudan
Svar från Funchal Drive
Dear Ferenc,
Thank you very much for sharing your feedback.
We are delighted to hear that the car collection process was easy and that everything went smoothly during your rental.
We appreciate your kind words and are pleased that you had a positive experience with us.
We hope to have the pleasure of welcoming you again in the future.
Kind regards,
Funchal Drive Team
service is very correct
30 juni 2026
Omdöme utan inbjudan
Svar från Funchal Drive
Dear Claude,
Thank you very much for taking the time to share your feedback.
We are pleased to hear that you found our service correct and satisfactory.
Your opinion is very important to us, and we appreciate your trust in choosing our company.
We hope to have the pleasure of assisting you again in the future.
Kind regards,,
Funchal Drive Team
Méthodes pour imposer une assurance supplémentaire
Nous soupçonnons l'agende d'agir de manière délibérée en acceptant les cartes virtuelles à la réservation puis en ne les acceptant au guichet que sous réserve d'une assurance supplémentaire. Ces manoeuvres nous semblent pour le moins douteuses sur le plan moral, voire légal
27 juni 2026
Omdöme utan inbjudan
Svar från Funchal Drive
Cher client,
Nous sommes désolés que vous ayez eu cette perception et nous vous remercions d’avoir partagé votre opinion.
Nous souhaitons préciser qu’il n’existe aucune intention de notre part d’induire nos clients en erreur. Les conditions relatives aux moyens de paiement et aux exigences concernant la carte nécessaire au blocage de la franchise sont clairement indiquées dans nos Conditions Générales, disponibles sur notre site internet, ainsi qu’au moment de la réservation.
Pour une location standard, il est nécessaire de présenter une carte de crédit physique valide au nom du conducteur principal afin de procéder au blocage de la franchise. Les cartes virtuelles, prépayées ou certaines cartes de débit peuvent ne pas être acceptées pour cette procédure, car leur utilisation dépend des politiques des établissements émetteurs et des limitations des systèmes de préautorisation.
Comme alternative, nous proposons des couvertures optionnelles permettant la location sans blocage de franchise, avec la possibilité d’effectuer le paiement par carte de débit.
Nous regrettons tout désagrément occasionné et tenons à souligner que notre objectif est toujours de garantir un service transparent et adapté aux besoins de nos clients.
Pour toute information complémentaire, nous restons à votre disposition par email à l’adresse info@funchaldrive.com.
Cordialement,
Funchal Drive Team
Kein Schalter am Flughafen Ponta Delgada dafür Transfer
Wir wurden am Flughafen Ponta Delgada abgeholt und zum Büro der Vermietung gefahren, wo auch die Übergabe des Autos war.
Hier hat alles problemlos funktioniert.
Es sollte darauf geachtet werden, dass man keine Versicherung mehr abschließen braucht, wenn man vorher schon eine abgeschlossen hat. Bei der Abholung wird man hier nämlich nochmal gefragt.
Die Kratzer / Dellen im Auto waren gut protokolliert und uns schriftlich mitgeteilt. Das Auto war sehr sauber und sollte auch so zurückgebracht werden.
Wir würden jederzeit wieder ein Auto über AutoUnion mieten!
28 juni 2026
Omdöme utan inbjudan
Svar från Funchal Drive
Liebe Sandra,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen.
Wir freuen uns sehr zu lesen, dass die Abholung am Flughafen, der Transfer zu unserem Büro und die Fahrzeugübergabe problemlos funktioniert haben.
Vielen Dank auch für Ihre Hinweise bezüglich der Versicherung und der Dokumentation des Fahrzeugzustands. Transparenz und eine klare Kommunikation mit unseren Kunden sind uns sehr wichtig.
Es freut uns besonders, dass Sie mit der Sauberkeit des Fahrzeugs zufrieden waren und dass Sie uns für zukünftige Anmietungen wieder in Betracht ziehen würden.
Wir würden uns freuen, Sie bei Ihrem nächsten Besuch wieder bei uns begrüßen zu dürfen.
Mit freundlichen Grüßen,
Funchal Drive Team
They are among the rental companies…
They are among the rental companies that charge extra fees for everything... We were ripped off for 200 euros because our Visa card was a debit card rather than a credit card, whereas other rental companies accepted it without any extra charges
1 juli 2026
Omdöme utan inbjudan
Svar från Funchal Drive
Dear Martin,
We are sorry that our services did not meet your expectations.
When renting with us, a credit card is required for the security deposit corresponding to the excess amount. Alternatively, we accept debit cards when purchasing our optional coverage packages.
All information is available for review on Funchal Drive and is also provided at the time of booking.
We recommend checking your credit card policies and payment methods to confirm their acceptance.
For any further clarification, please contact us by email at info@funchaldrive.com.
Kind regards,
Funchal Drive Team
Strongly recommend that you do NOT rent…
Strongly recommend that you do NOT rent a car from Funchal Drive in Madeira ! Their staff are dishonest and will scam you if you do not pay extra for the car insurance.
I rented a car from Funchal Drive recently and the car never made contact with any object during my entire rental period. I was therefore shocked when Liame (very rude person) from Funchal Drive pointed out some minor scratches on the underside of the front bumper. The only way anyone can see the scratches is to lay down on the ground and then look up at the underside of the bumper (see attached photo). For Liame to identify these scratches without laying on the ground herself proves that Funchal Drive knew these scratches were there before I rented the car.
Since I didn’t purchase the insurance, Funchal Drive charged me 315 Euros for these minor scratches that nobody will ever notice unless they are specifically looking for them underneath the car. I disputed the claim the scratches were caused by me - but I was essentially forced to pay the 315 Euros or else Funchal Drive wouldn’t release the 2000 Euro damage deposit on my credit card.
It seems Funchal Drive wants to increase revenue either by convincing renters to pay extra for insurance - or charging renters for pre-existing damages they didn’t cause.
Long story short do not trust Funchal Drive to be honest and fair - and never rent a car from them.
11 juni 2026
Omdöme utan inbjudan
Svar från Funchal Drive
Dear John,
Thank you for sharing your opinion with us.
Our team takes photographs of the vehicles from several angles at the time of delivery and sends them to the customer. In addition, all vehicles are carefully inspected after each rental.
We also recommend that our customers take their own photos when collecting the vehicle, in order to ensure the highest possible level of transparency for both parties.
If you have photos that clearly demonstrate that the damage already existed before the start of the rental, please send them by email to info@funchaldrive.com, indicating your rental agreement number and describing the situation, along with the relevant photos.
We will be happy to review the case and clarify any questions you may have.
Kind regards,
Funchal Drive Team
The guy who checked us in was great
The guy who checked us in was great. Friendly and really nice. The car was very clean and worked well.
1 juli 2026
Omdöme utan inbjudan
Svar från Funchal Drive
Dear John,
Thank you very much for taking the time to share your feedback.
We are delighted to hear that you had a positive experience with our team and that our colleague provided you with a friendly and welcoming service.
We are also pleased to know that the car was clean and performed well throughout your rental.
Thank you for choosing us, and we hope to have the pleasure of assisting you again in the future.
Kind regards,
Funchal Drive Team
Très bon service
Très bon service, rapide, efficace, raisonnable et local !
5 juli 2026
Omdöme utan inbjudan
Svar från Funchal Drive
Chère Nathalie,
Nous vous remercions sincèrement d’avoir pris le temps de partager votre avis.
Nous sommes ravis de savoir que vous avez apprécié notre service, ainsi que notre rapidité, notre efficacité et notre approche locale.
Votre satisfaction est très importante pour nous, et nous serons heureux de vous accueillir à nouveau lors d’un prochain séjour à Madère.
Merci d’avoir choisi notre société.
Bien cordialement,
Funchal Drive Team
Perfect experience
Perfect experience, the website is a bit old school but the service is very good, excellent communication, quick response. If I ever come back to Madeira I will use this company again.
26 juni 2026
Omdöme utan inbjudan
Svar från Funchal Drive
Dear Mario,
Thank you very much for taking the time to share your feedback.
We are delighted to hear that you had a perfect experience with us and that you appreciated our service, communication, and quick responses.
It was a pleasure to assist you, and we would be very happy to welcome you again whenever you return to Madeira.
You can also visit us in Las Palmas- Grand Canaria and Ponta Delgada - Azores.
Thank you for choosing us!
Kind regards,
Funchal Drive Team
I do not recommend it.
I rented a car online with the best insurance coverage. Upon pickup, it turned out the insurance wasn't from the car provider itself, and the rental cost more than doubled. It was supposed to be €67 plus €120 at pickup, but it ended up being €67 plus €345. I do not recommend this service at all. I waited 45 minutes past the scheduled time at the airport before someone finally showed up; if I hadn't been communicating via WhatsApp when the car arrived, I would have barely managed to get a seat—since other people were waiting too—or else I would have had to wait even longer. I ordered a VW T-Roc, but someone else got it before me, so I ended up with a Citroën C3.
29 juni 2026
Omdöme utan inbjudan
Svar från Funchal Drive
Dear Artur,
We are truly sorry to hear that your experience did not meet your expectations, and we appreciate you taking the time to share your feedback.
We would like to inform you that, when renting with us, it is necessary to present a valid credit card in the main driver’s name for the security deposit corresponding to the excess amount.
Alternatively, we accept debit cards when purchasing our optional coverage packages, which eliminate the excess and the need for a deposit.
Please note that during periods of higher demand, waiting times may exceed the expected timeframe, and we sincerely apologize for any inconvenience this may have caused.
We would also like to clarify that we do not guarantee specific vehicle models or brands. The vehicles assigned always correspond to the category reserved at the time of booking, depending on availability.
This information is available for consultation in our Terms and Conditions on www.funchaldrive.com, as well as at the time of booking.
For any further clarification, please contact us by email at info@funchaldrive.com.
Kind regards,
Funchal Drive Team
Good experience
We asked for volkswagen automatic and received a citroen c3 automatic. I recommend to book the car on their own webpage for a better insurance. Everything was really quick at the check in and the car worked fine the whole trip. We had to pay an extra fee to return the car at 7:00.
5 juli 2026
Omdöme utan inbjudan
Svar från Funchal Drive
Dear Jesus,
Thank you for taking the time to share your feedback.
We appreciate your comments and are pleased to hear that the check-in process was quick and that the car performed well throughout your trip.
We also appreciate your feedback regarding the return time fee, and we are glad that overall your rental experience was positive.
Thank you for choosing us, and we hope to have the opportunity to welcome you again in the future.
Kind regards,
Funchal Drive Team
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