Funchal Drive Omdömen 

Excellent service, very good car; we didn't experience any problems.

The service was really good and they helped us out when our flight was cancelled. We got a really nice car too!

Location qui devait couter 200€, mais qui au final en coutera 400, pour une clause découverte sur place qui stipule que le paiement doit se faire par carte de crédit et non débit.
Fuyez ces voleurs

Pleasantly surprised.

The car was exactly the model we ordered online. The mileage was pretty low (approximately 20.000 km) and the car was clean and in good working condition.
There were no surcharges, as some people say in the other reviews. You just have to have a credit card with enough credit on it - look at your booking how much the deposit will be and make sure it is available on your credit card when picking up the car.

The staff was friendly and working rapidly when picking up the car. We didn't have to wait long despite having a line of a few people in front of us.

We had to return our car in the middle of the night. It meant that the car had to be returned on parking 7 of Funchal Airport. Since I had forgotten about the exact procedure, I sent the FunchalDrive a few messages on Whatsapp and they responded within a few hours with very detailed information.

A few hours after we returned the car, I received an email that the car had been returned and inspected, and the deposit was immediately released in full.

The whole process was actually very fluid, the rates were good and I would go back without hesitation.

⭐⭐⭐⭐⭐

¡Excelente experiencia!

Quiero agradecer a todo el equipo por hacer que mis vacaciones fueran aún más especiales. Desde el primer contacto recibí una atención excepcional: siempre fueron muy amables, atentos y profesionales. Las instrucciones fueron claras y todo el proceso de alquiler fue sencillo.

El automóvil estaba en excelentes condiciones y funcionó perfectamente durante todo el viaje. 😍 Gracias a ello pude disfrutar de mis vacaciones sin ninguna preocupación.

Quiero hacer un agradecimiento especial al señor Juan por su amabilidad, dedicación y excelente trato. Personas como él hacen que el servicio sea inolvidable.

Sin duda, los recomiendo al 100 %. Cuando vuelva, no dudaré en alquilar con ustedes nuevamente.

¡Saludos desde Holanda!

Mónica

Car was in good condition, people were nice and helpful, the price was great. 100% recommend.

Experiencia pésima, 40 min esperando a que nos recogiera en el aeropuerto claro después que le avisara yo.. Si no aun estoy esperando, llega a recogernos ni un disculpa, luego contrate un seguro con do you Spain Y dice que no vale, que pague 250 eur más o 1800 de cargo en tarjeta de crédito, acepto el cargo pero el límite de mi tarjeta no lo acepta le doy la de mi mujer dice que no que tiene que ser la mía, todo esto con una niña pequeña una ciudad que no es la mía.. Son unos prepotentes todo esto es organizado por las directrices de su jefe portugués que sabe lo que tienen que hacer y decir, me toco coger un taxi, y el cargo que me hicieron por la silla de la niña y coche no me lo devuelven... Humanidad cero... Devolverme el dinero ladrones.

Everything went very smoothly, from picking up the car to returning it. We were collected from the airport at the designated meeting point. The paperwork and vehicle handover were handled quickly, allowing us to start our trip without delay. We received a nearly new Renault Clio that was in perfect condition and performed well. Since the drop-off took place outside their standard business hours, we had to pay a small additional fee to leave the car in a paid airport parking lot right near the entrance (P7). We have rented many cars in the past and frequently encountered "mafia-style" tactics—such as the tank not being full, pressure to buy extra insurance, claims of non-existent damage, cleaning fees, and so on—but none of that happens with this company; they serve you with a smile. We highly recommend this company!

Worst car rental company I've ever dealt with** – and I rent cars frequently.
We waited over 30 minutes for the shuttle van to pick us up, even though the rental office is less than five minutes away. Delays can happen, but this was an unnecessarily long wait.
Once we arrived at the office, we provided all the required documents. After several attempts to sell us additional insurance that we did not need, we were informed that none of our four different credit cards were accepted because they were issued by digital (non-traditional) banks.
In over 15 years of travelling and renting cars across Europe, this is the first time I have ever encountered such a policy.
When I questioned this requirement, I pointed out that such an important condition should be clearly displayed alongside the list of accepted payment methods. Instead, it was hidden in the very last sentence of the terms and conditions. Even the employee serving us knew the information existed but couldn't find it herself until we searched through the policy together.
When we asked for a reasonable explanation, we were given an answer that made even less sense than the policy itself. They claimed they could not accept our cards for the security deposit, despite the fact they were perfectly happy to charge those same cards for their expensive insurance products. If they can charge the cards, they should also be able to pre-authorise the deposit.
As a result, we refused to be pressured into paying for unnecessary insurance and decided not to rent the car. We lost €61 on our reservation, but we preferred that to dealing with a company that uses such unfair and misleading practices.
To make matters worse, when I asked for the official Portuguese complaints book ("Livro de Reclamações"), I was told that their physical complaints book was full and they did not have another one available. Instead, they suggested that I submit my complaint online. Apparently, online complaints are acceptable in the 21st century, but digital bank credit cards are not.
I would not recommend this company to anyone. Their policies are poorly communicated, their customer service is disappointing, and the entire experience felt misleading from start to finish.
PS: Portuguese client that lives and travels abroad!

Excellent service!

The car was clean, ready + service was quick & efficient

Starting with a delayed and very unfriendly shuttle experience, we were driven to the station to get our car. When trying to pay we were told both our creditcards were not accepted since "they were no real credit cards". (I payed and rented cars all over the world with my card so far). So we had to pay 284€ extra. No chance to solve it otherwise. 16€ car tax is added when getting the car as well, which is fine but never was listed anywhere before.

When bringing back the car there was other stuff, younger guys, which were nicer than the older guys.

But still it is obviously a scheme to rip off tourists, because probably 90% will not have "the correct type of credit card". I wish i checked google reviews before. Same comments there.

Por la mañana el coche de alquiler no arranca, la batería estaba agotada y vino asistencia a repararlo. Me cobran 80 euros por ello cuando no hubo ningún error ni uso indebido por mi parte.
Planteo mi disconformidad y me dicen que "todo indica que la descarga es por algún dispositivo conectado", según la empresa. Sin embargo, el coche es automático y, al apagar el motor, los dispositivos se desconectan automáticamente, por lo que no es posible esa hipótesis y, pese a esto, se niegan a devolver el dinero.
Para mejorar, la empresa debe ser honesta y objetiva, no debe basarse en una hipótesis (sin informe técnico ni nada demostrable). No pueden basarse en una creencia que no es posible para cobrar dinero indebido y, además , denegar el reembolso que estoy solicitando.

Attention : Arnaque à l'agence de Ponta-Delgada .
J'ai loué une voiture du 9 au 14 mai 2026 à l'agence de Ponta-Delgada. A mon arrivée il m'a été imposé de payer 215 € un pack "Gold Complete" (comprenant une assistance, un lavage voiture et le service Gold Complete) au prétexte que la date d'expiration de ma carte de crédit Visa Premier était de moins de 6 mois après la location de la voiture (la date d'expiration est au 30/09/2026). L'agent m' a affirmé que c'était la règle aux Açores ce qui est faux car j'ai loué d'autres véhicules pendant notre séjour sans problème avec la même carte de crédit. Cette clause ne figure d'ailleurs pas sur le contrat de location, contrairement à ce qu'il nous a affirmé. A défaut de payer c'était le refus de me remettre la voiture alors que la location avait déjà été payée au moment de la réservation. Cette pratique relève de la vente forcée. Il n'y a aucune possibilité de s'y soustraire. Au retour j'ai rempli un formulaire de réclamation le 14 mai 2026 dont je n'ai aucun retour. J'estime que cette exigence de la part de ce collaborateur dans l'agence de Ponta-Delgada est abusive et ce comportement relève purement de l'arnaque par vente forcée. D'autant plus que j'ai payé ce pack avec ma carte de crédit sans aucun problème, ce qui démontre la malhonneté et la volonté d'extorquer de l'argent aux clients.

The local staff was very friendly, and our VW T-Roc—while having many exterior damages—was fully functional and perfectly suited for navigating Madeira.

Unfortunately, the payment experience was a nightmare. They flat-out refused my valid credit card because it was on my Google Wallet, strictly demanding a physical plastic card. To avoid losing our rental entirely, we were forced to buy their in-house "Service Gold Complete" insurance for an exorbitant ~700€, despite already having full coverage with an excess refund through our broker. Warning: Do not rely on modern digital wallets here. If you don't have a physical credit card, they will use this technicality to force a massive, completely unnecessary upsell at the counter!

Extremely good service, and stuck by the insurance policy when the car I was in was vandalised. They said straight away I would not need to pay anything. Also, exceptional communication.

Alles naar wens, willen je overal mee helpen en een fijne huurauto. Betrouwbaar.

Très bien accueilli à l agence. Personnel réactif pour régler un problème rencontré. Le véhicule de bonne qualité et conforme à notre réservation (t rock) explication clair et complète. Pour le retour rapidité de prise en charge sachant l heure de notre vol retour 9h30 et le plus navette gratuite pour le retour à l aer3