Ordered a phone case, which was wonderful. Cannot fault the case in any way. The charger however is incredibly slow charging to the point my phone went down in down in battery when I was using it wh... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This was my first time ordering from this brand - so I didn’t really know what to anticipate. I was very content and liked my customised accessory from Fun Cases (F1-themed bottle flask). During the p... Se mer
Super speedy ordering process & fast delivery too. I ordered a Michael Myers phone wallet/case, the quality is fantastic, I’m so impressed!! This was my very first purchase and it definitely won’t be... Se mer
Sadly im a little disappointed. The case i ordered is gorgeous but the initials on the case are not central and spoil the aesthetic. I reached out as soon as I received the case and was asked to sen... Se mer
Företagsinformation
Skrivet av företaget
Founded in 2012, Fun Cases set off on a mission to provide the young teenagers of the world with super cool phone cases, and we're certainly on our way to doing so! Fun Cases is proudly a family run business, with a very hard-working team. We specialise in YouTuber phone cases, being named the home of the YouTuber phone cases. Having sold over 50,000 cases, satisfying hundreds of customers on a daily basis, we're one of the fastest growing phone case & accessory retailer in the UK.
Kontaktuppgifter
Storbritannien
- 01344 231239
- hello@funcases.com
- funcases.com
4,1
Bra
3 tn omdömen
Har besvarat 21 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy to navigate website from start to…
Easy to navigate website from start to finish. Bought a great case, quite along time ago.. needed a new one. Approx 1 week wait for delivery. And new case is great.. right up my street.. halloween.. great design and quality.
9 mars 2026
Omdöme utan inbjudan
Super speedy ordering process & fast…
Super speedy ordering process & fast delivery too. I ordered a Michael Myers phone wallet/case, the quality is fantastic, I’m so impressed!! This was my very first purchase and it definitely won’t be my last. I think it’s super generous of this wonderful company to also give a discount on a first purchase too. Love that they plant a tree every time an order is placed.just fabulous. Would highly recommend!! Give them a try, you won’t be disappointed.
11 mars 2026
Omdöme utan inbjudan
Buyer beware.
This company sent me the wrong phone case. I asked for a refund and offered to send the wrong one back. After several emails and them telling me a refund will happen once I had sent a photo showing it's the wrong one, they then re ordered the part. These people do not listen or care what the customer says. Im still waiting for my refund
16 mars 2026
Omdöme utan inbjudan
Svar från Fun Cases
Hi Darren,
Thank you so much for taking the time to share your feedback. We’re really sorry for the frustration this situation caused.
Having looked into your order, it seems there was a bit of crossed communication in our emails. At one point a replacement was requested, and at another a refund, which led to some confusion on our side. We completely understand how this would have felt from your perspective, and we’re sorry for any mixed messages.
We just want to reassure you that your refund was processed some time ago, and we also offered a discount as a small gesture of apology for the inconvenience caused. If for any reason the refund hasn’t reached you, please do get in touch with us directly we’d be more than happy to double-check everything for you.
We truly care about our customers and always want to make things right, so we’re really sorry this experience didn’t reflect that. Thank you again for your patience and for bringing this to our attention.
Great custom case for my new phone!
I wanted a custom case for my new phone as I had a specific design in mind that I couldn't find anywhere. I'm very happy with the case, it is great quality. The communication around dispatch and delivery was top notch too. Would definitely buy another case from Fun Cases!
12 mars 2026
Omdöme utan inbjudan
Amazing case bought as a gift and they…
Amazing case bought as a gift and they loved it
8 februari 2026
Omdöme utan inbjudan
First of all the designs for the cases…
First of all the designs for the cases are so fun, i have the ladybug one and I'm obsessed! The packaging is fun aswell, most things you buy these days are boring but this is colorful and fun. Also they plant a tree everytime you buy a case. Really glad i came across you guys :)
13 mars 2026
Omdöme utan inbjudan
Not at all fun dealing with this…
Not at all fun dealing with this company. Poor information on the product I ordered which meant it wasn't fit for purpose. Shocking customer service. Never again.
13 mars 2026
Omdöme utan inbjudan
Svar från Fun Cases
Thank you for your feedback. We’re really sorry to hear that your experience with us felt so disappointing.
We’re sorry that the product information didn’t meet your expectations and that the item wasn’t suitable for what you needed. That’s certainly not the experience we want anyone to have, and we understand how frustrating that must have been.
We’re also genuinely sorry to hear how you feel about our customer service. We always aim to be helpful, clear, and supportive, so it’s disappointing to know we didn’t come across that way in your case.
We’d really appreciate the chance to make this right for you. If you’re open to it, please get in touch with us directly so we can look into your order and see what we can do whether that’s a refund, replacement, or helping you find a product that better suits your needs.
Thank you again for your feedback, it really does help us improve.
really happy with the case and…
really happy with the case and personalisation with my initials. the case is really well made and durable and my kids already love it. thanks so much for the fast turnaround also!!
13 mars 2026
Omdöme utan inbjudan
Don't bother ordering it'll either be missing or wrong
I placed 2 orders, both with 2 cases and the shock absorbent upgrades. When my first order arrived, both cases weren't the upgraded versions I'd paid for and a couple of days later the second order turned up and had one case with the upgrade added and an empty sleeve where the other case should've been. Now after a week of trying to get in contact with their customwr service I'm not further along to get the issues resolved as I was when I received said orders. Don't buy from them to avoid disappointment
5 mars 2026
Omdöme utan inbjudan
Svar från Fun Cases
Thank you for your feedback, we’re really sorry to hear how frustrating this experience felt.
After reviewing your case, we can confirm that this issue was resolved some time ago and a full refund was issued. That said, we completely understand that the initial problems with your order and the delay in communication would have been disappointing, and we’re very sorry for that.
This certainly isn’t the experience we aim to provide, and we appreciate you bringing it to our attention. Your feedback helps us continue to improve both our products and our service.
If there’s anything further you’d like us to look into, please don’t hesitate to get in touch we’re always happy to help.
Amazing company
Amazing company! I’m absolutely obsessed with my phone case and will definitely be ordering more! Super protective, very durable fits perfectly and so many different designs!
4 mars 2026
Omdöme utan inbjudan
Love
Love my case so much! Gorgeous colours and good quality, very happy.
11 mars 2026
Omdöme utan inbjudan
Very fast delivery and reliable great…
Very fast delivery and reliable great customer service
10 mars 2026
Omdöme utan inbjudan
Quality of the product looks okay
Quality of the product looks okay. However not worth what I paid with custom charges. 55euro was my order which quickly became 75 thanks to customs. There for I probably would not recommend buying from here if you dont live in the UK.
Print on laptop sleeve is only on one side. I ordered the cow print for a phone case and the print is kinda fuzzy looking.
Over all with what I paid with customs im disappointed.
9 mars 2026
Omdöme utan inbjudan
100% Recommended
I ordered a custom phone case from fun cases, it turned out astonishingly well. There was a lovely grip along the edges that feels amazing.The print quality is excellent and the case is tough and very hard to bend. I would 100% recommend this to anyone who asks, however I have heard that if you use a photo and not a sticker they have as an option for the custom ones , you should be careful as the image quality may be reduced. Overall I think that if you are thinking of getting a new phone case, don't go to some boring place, get a high quality one from fun cases.
6 mars 2026
Omdöme utan inbjudan
The product looked completely different…
The product looked completely different from the photos. I contacted the company several times about returning it, but they ignored all of my emails and never replied.
Because I ordered from Australia, I had to pay $27 in international shipping to send the item back. Even after returning it, I never received any confirmation or communication about the refund.
I paid $49.99, but they only refunded $45.
This was a terrible experience and the worst customer service I’ve ever dealt with. I will never purchase from this store again.
13 januari 2026
Omdöme utan inbjudan
Svar från Fun Cases
Thank you for your feedback, we’re really sorry to hear how disappointing this experience felt.
We’ve looked into your order and can confirm that your refund was processed in full on our side. We understand there may have been some confusion around the final amount received, and we’re more than happy to take another look with you if anything doesn’t seem right.
We’re also very sorry to hear that you felt your emails weren’t responded to. That’s certainly not the level of service we aim to provide, and we appreciate you raising this with us.
Regarding the return postage, as the order was returned from overseas, this cost unfortunately isn’t something we’re able to reimburse, as outlined in our returns policy. We do understand that this can be frustrating, especially when things haven’t gone as expected.
We genuinely value all feedback and are sorry that your experience didn’t reflect the standard we aim for. If you’d like us to review anything further with you, please don’t hesitate to get back in touch we’d be more than happy to help.
I wouldn’t really even give it one…
I wouldn’t really even give it one star the communication is shocking i keep emailing you and all I get is the item has been delivered. Well it hasn’t been delivered to me!!!! All I want is a refund please before I report this to the bank Helen bach customer happiness manger can you sort this out please and be professional ! Thankyou.
6 mars 2026
Omdöme utan inbjudan
Svar från Fun Cases
Thank you for your feedback we’re really sorry to hear how frustrating this situation has been for you.
After reviewing your order, our records (including the courier’s delivery confirmation and photo) showed the parcel as successfully delivered. We completely understand, though, how concerning it is when you feel an item hasn’t reached you, and we’re sorry for the stress this caused.
While this situation fell outside of our usual refund conditions, we wanted to resolve things for you as smoothly as possible. As a gesture of goodwill, we issued a full refund for your order.
We’re also sorry if our previous communication came across as unhelpful that’s never our intention, and we truly appreciate your patience while we worked through this with you.
Thank you again for bringing this to our attention, and we wish you all the best.
Fast shipping
Fast shipping, super cute case but our fault,
We ordered the wrong one!!!
5 mars 2026
Omdöme utan inbjudan
Terrible quality hoodie.
Bought a hoodie for my daughter £16. Same as temu £3.
The quality is dreadful. I can’t believe a family run business would send such a thing. There is a scag surrounding the whole front where the print is. It’s the worse thing I’ve ever bought online.
4 mars 2026
Omdöme utan inbjudan
Svar från Fun Cases
Hi Ceri,
We’re really sorry to hear that you’re disappointed with the hoodie you received. This is certainly not the experience we want any of our customers to have. We’d really like the opportunity to look into this for you.
Unfortunately, we’re not able to locate your order from your Trustpilot username, but if you could please email hello@funcases.com with the email address used for your order and your order number, our customer service team will happily look into this for you.
We appreciate you bringing this to our attention and hope we can resolve this for you as quickly as possible.
Best Regards,
Michael Founder, Fun Cases
Order was 3 weeks late and missing an…
Order was 3 weeks late and missing an item. When I finally got them to send a replacement it was an incorrect personalized item. They refused to send me a fixed item
1 januari 2026
Omdöme utan inbjudan
Svar från Fun Cases
Hi Josh,
We’re really sorry to hear about your experience and the issues with your order, that’s definitely not the experience we want for our customers. We’d be happy to look into this for you.
Unfortunately, we’re not able to locate your order from your Trustpilot username, but if you could please email hello@funcases.com with the email address used for your order and your order number, our customer service team will happily look into this for you.
We appreciate you bringing this to our attention and hope we can resolve this for you as quickly as possible.
Best Regards,
Michael Founder, Fun Cases
Personalised phone case.
Absolutely love my personalised phone case & it’s a small world air pod case - looking to order more. Sincerely a phone case obsessed girly x
4 mars 2026
Omdöme utan inbjudan
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