The policy continued to include my husband who Frontier knew and had acknowledged over a year ago had passed away in July 2025. I had been told to change any details that were in blue and incorrect... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have had reason to ask for advice via email on this policy. The response was rapid and helpful. I was then able to modify my policy online in a matter of moments (they did take some higher premium,... Se mer
What a breath of fresh air Frontier are. Ive been buying home insurance for 45 years and this has to be the clearest,easiest, and most comprehensive insurance portal I have ever used. Ive been able to... Se mer
It was a nice change to see my renewal quote for this year was lower than last year. This indicates to me that you wish to retain me as your customer. The renewal process was straight forward.
Företagsinformation
Skrivet av företaget
Frontier Home Insurance is an innovative insurance intermediary providing a wide range of home and residential landlord solutions. We use the latest technology to provide a simple self-service solution that allows you to update your cover as your life changes. Rest assured that existing customers always get offered our best prices which are the same or cheaper than those offered to new customers.
Frontier - Protect the things you value most
Skrivet av företaget
- Price promise
- We offer customers the best price, both initially and at renewal, and have no hidden costs.
- No Administration Fees
- Once your policy is set-up there are no fees to update your cover.
- Flexibility
- 24/7 access to update, renew or cancel cover. Product adapts to your changing circumstances. Get the right cover for your treasured possessions with no imposed policy limits.
- Any type of property covered
- Houses, Flats, Park Homes and Static Caravans all catered for.
- Mix and match on how you use your property
- Main home, Second / holiday homes, Investment let, Airbnb hosts and even Unoccupied properties quoted online.
Kontaktuppgifter
1st Floor 5 St Helen’s Place, EC3A 6AB , London, Storbritannien
- support@frontierinsurance.co.uk
- frontierinsurance.co.uk
4,6
Utmärkt
16 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy to use.
9 september 2026
GOOD EXPERIENCE
Competitive pricing, thanks in part to large excess, terms well explained
9 september 2026
Easy renewal
There were no changes to make since last year and the premium remains the same. The renewal process was almost too easy.
9 september 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
I found it all very confusing
I found it all very confusing. I was trying to change some details and I kept going round in circles to get to the finalisation. 2 days. I would rather deal with a person rather than AI generated information. There was no way to ask questions or add other information. Very frustrating.
7 september 2026
Svar från Frontier Home Insurance
Dear Joan,
Thank you for your review. We’re sorry to hear that you found the process confusing and frustrating.
Although we are an online provider and do not operate a call centre, our customer service agents are real people and are available via Live Chat and email. We can see that one of our agents provided instructions by email to help you make the required policy change, which was successfully completed.
We would like to understand which part of the process you found unclear so we can look into this further. We have emailed you separately to discuss your concerns but have not yet received a response.
If you wish to discuss this further please reply to our email and we will be happy to assist you
Kind regards
Cover Team
you new finance company refused monthly…
you new finance company refused monthly payment
9 september 2026
Svar från Frontier Home Insurance
Dear David Simpson,
Thank you for taking the time to leave us a review.
We’re sorry that the option to pay monthly was not available to you on this occasion, and we appreciate that this may have been disappointing.
Monthly payment options are subject to approval by our finance provider, and unfortunately this is a decision made by them which we do not have control over.
We can see that you have since successfully purchased your policy and chosen to pay in full. We really appreciate you choosing Frontier for your home insurance and thank you for your custom.
Kind regards
Cover Team
It was reasonably straightforward
8 september 2026
Honest price.
9 augusti 2026
Mixed experience
You (AI) could not answer my question and no phone line to speak to a human
Otherwise process is smooth and works well.
8 september 2026
Svar från Frontier Home Insurance
Dear Mr P Verney,
Thank you for taking the time to leave us a review. We’re pleased to hear that you found the overall process smooth and easy to use.
We’re sorry that you weren’t able to get the answer you needed straight away. We do not operate a call centre, but our customer service agents are real people and are available to help via Live Chat or email. If our automated support is unable to answer your question, you can speak to one of our agents through Live Chat or email us at support@frontierinsurance.co.uk, and we’ll be happy to help.
We really appreciate your feedback and thank you for choosing Frontier.
Kind regards
Cover Team
Renewing my policy
Despite not being able to talk to someone over the phone, the live chat and email to customer support were picked up quickly. Matter now resolved.
8 september 2026
simple to complete and set up
7 september 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.