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Frizo Pro Omdömen 6

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TrustScore 2.5 av 5

2,4

Leverantör av skönhetsprodukter
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Företagsinformation

  1. Leverantör av skönhetsprodukter

Skrivet av företaget

① Braids & Freckles magnetic salon trays and accessories - magnetic tray is meant to organize the working space of a Beauty professional, while improving efficiency - accessories expand tray’s functionality. ② GA.MA Professional hairdryers, trimmers, clippers, hot tools, and accessories - cutting-edge technology serving Beauty - with love from Italy. ③ Fresh shears - quality shears and blades without the high price tag. ④ Attractive promotions for Beauty professionals.

Kontaktuppgifter

2,4

Dålig

TrustScore 2.5 av 5

6 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 1 av 5 stjärnor

Bad customer service

I purchased the tray about a year ago and I do love it. Unfortunately, the protective cover I just got it recently and has been a complete disappointment. It doesn’t fit securely at all, so when cutting hair, small hairs constantly get underneath it. I end up having to remove and clean it every single time, which completely defeats the purpose and creates more work instead of less.

I’m not sure if mine is defective, but I sent a video to customer service and went back and forth through multiple emails. It was a frustrating and time-consuming process that led nowhere. In the end, they simply sent me their return policy—despite the fact that the issue is clearly with the product not working as intended. There was no effort to replace it or make things right.

For something at this price point, both the product performance and customer service are unacceptable. I expected much better. Based on this experience, I would not purchase from this company again or recommend them to others.

5 april 2026
Omdöme utan inbjudan
Logotyp för Frizo Pro

Svar från Frizo Pro

Dear Maritza,

Thank you for taking the time to share your feedback. We’re glad to hear that you’ve enjoyed using the tray over the past year, and we’re truly sorry that the protective cover did not meet your expectations.

We want to assure you that we made every effort to help and resolve the issue. Our team spent significant time reviewing your video, exchanging emails, and exploring possible solutions. Cases like this are extremely rare—most of our customers find the protective cover very useful, often ordering additional covers, which we take as a sign that the product works well and is valued.

We also tried to clarify during our correspondence that the cover is intended mainly to protect the tray top from stains and everyday use — not specifically from hair, which was the main concern in your case. The product description on our website notes that the cover “provides reliable protection against color, spills, and daily wear,” but does not claim to prevent hair from getting underneath.

We’ve always strived to be polite, responsive, and willing to help throughout our communication, and we regret that in this instance the product did not match your particular needs. Your feedback is valuable, and we will continue to use it to improve our products and communications.


Warm regards,
FrizoPro Team

Betygsatt 1 av 5 stjärnor

Haven’t received my order

I ordered my tray and accessories on February 14th. My items haven’t been shipped and it’s been 3 weeks.

13 februari 2025
Omdöme utan inbjudan
Logotyp för Frizo Pro

Svar från Frizo Pro

Dear Sara,

Thank you for reaching out, and please accept our sincerest apologies for the delay in shipping your tray and accessories ordered on February 14th. We understand how frustrating it is to wait, especially when you placed your order three weeks ago.

Unfortunately, in the lead-up to Valentine’s Day we experienced an unprecedented surge in orders that temporarily exceeded our usual processing capacity. As a result, our fulfillment center was operating under extreme load, and some shipments – including yours – were delayed.

Moving forward, we are taking proactive steps to prevent similar delays during peak occasions. We’ve begun preparing curated, pre-selected bundles in advance so that when high-demand dates arrive, orders can be processed and shipped without delay.

Warm regards,
Frizo Pro Team

Betygsatt 1 av 5 stjärnor

Not worth the $$

I ordered the frizz-pro tray. The size is great, easy to assemble, but it stains! I have a stain on my purple cup, I have a stain on the flat surface. I would never spend the money on this cart if I knew it was going to stain in the first 30 days. I contacted the company their solution was not I'm sorry, it was we're developing something to put over the tray that'll be available in the fall for purchase:-(

6 februari 2025
Omdöme utan inbjudan
Logotyp för Frizo Pro

Svar från Frizo Pro

Dear Bridget,

Thank you for taking the time to share your feedback — even though we’re sorry to hear about the staining you experienced with your Braids & Freckles tray. We truly understand how frustrating it is when your tools don’t stay as clean as you’d expect.

Our trays are engineered for daily salon use — working with dyes, treatments and styling products inevitably brings exposure to liquids that can leave marks on both the flat surface and any bowls or accessories. While this level of staining is unfortunately normal in a professional environment, we completely share your commitment to a spotless workspace.

That’s why we’re excited to let you know that we’re just about ready to launch a new protective accessory for the magnetic tray top. It’s specially designed to create a barrier against spills and splatters, making cleanup as simple as a quick wipe.

Thank you again for your honest review. Your input helps us develop better solutions for busy salon professionals like you.

Warm regards,
Frizo Pro Team

Betygsatt 5 av 5 stjärnor

I recently discovered Frizo Pro and it's best shop ever

I recently discovered Frizo Pro while searching for a specific beauty product. Not only did they have the item I was looking for, but their selection was vast, and the prices were competitive. The website was easy to navigate, and the product descriptions were informative and accurate. Highly recommended.

Thank you

20 juni 2023
Omdöme utan inbjudan

Detta är Trustpilot

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