Excellent high quality product. Resolved issues with incorrect postage / delivery , (orders two running t-shirts, only one was delivered) Worn a few times for running allready, Material feels... Se mer
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Det här tycker kunderna
Company responded very promptly when I informed them that my item had not arrived. This was a present for my daughter, who is very pleased with it, despite Evri losing it for 10days! I had to keep... Se mer
The products - i use the vest since version 1 and he hydro 2 - are comfortable to wear and feel great. They do their job every time and are an essential part of my gear. The V2 is really better th... Se mer
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If I could rate 0 I could. Never received item. ‘Returned to sender’, chased refund and continually fobbed off. Processed a chargeback from credit card company and then miraculously contacted direc... Se mer
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Företagsinformation
Skrivet av företaget
Founded in 2019 by two friends who met playing professional football back in 2010. An exposure to pressure, performance, branding & style as well as an instinct to want to create something significant, became the foundations of Freetrain. Originally founded on the invention of the V1 vest, Freetrain changed the game. With over 375,000 units sold world wide, people were switching up the way they train thanks to the revolutionary product. As momentum grew the brand became more and more recognised Freetrain developed a brand image, ethos and range of products that has purpose. With intentions of being one of the best sports brands in the world Freetrain has no plans of slowing down. The vest changed the game, the apparel is now changing the game. Welcome to your new favourite brand.
Kontaktuppgifter
FT APPAREL LIMITED Azzurri House Walsall Business Park, Aldridge, WS9 0RB, Walsall, Storbritannien
- support@freetrain.com
- freetrain.com
3,7
Medel
325 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Company responded very promptly when I…
Company responded very promptly when I informed them that my item had not arrived.
This was a present for my daughter, who is very pleased with it, despite Evri losing it for 10days!
I had to keep chasing Evri. Eventually they asked for 72 hours to try to track it down. It finally arrived on Monday 27th April.
15 april 2026
Hopefully customer
My order came quickly and I hope the quality has improved. My last Freetrain vest broke (the magnet fastener) and I was not able to ever get someone from Freetrain to respond to me.
28 april 2026
Svar från Freetrain
Hi there,
Thanks for your review - we’re glad to hear your order arrived quickly.
We’re sorry to hear about your previous experience with the vest. We do respond to all customer queries within 24 hours, & we’re unable to find any prior contact regarding this, but we’d be more than happy to look into it for you.
If you still have the item or experience any issues with your new order, please get in touch with us and we’ll gladly assist.
Thanks,
Freetrain
Excellent high quality product.
Excellent high quality product.
Resolved issues with incorrect postage / delivery ,
(orders two running t-shirts, only one was delivered)
Worn a few times for running allready,
Material feels like it will be to warm for long run but it’s not, great fit, and wicks really well
Highly recommend !
14 april 2026
Svar från Freetrain
Hey David,
Thanks so much for your review! We’re really glad you’re enjoying the quality, fit, and performance of the t-shirts.
Apologies again for the initial delivery mix-up, and we appreciate your recommendation!
Thanks,
Freetrain
It is taking too long to receive my…
It is taking too long to receive my items. Has I known it would take this long I would not have ordered it.
17 april 2026
Svar från Freetrain
Hi Mark,
We’re really sorry to hear that your order hasn’t arrived as quickly as expected, we understand how frustrating that can be.
We haven’t been able to locate any recent contact from you regarding this, so we’ve not yet had the opportunity to look into your order. We’d really like to help get this resolved as quickly as possible.
Please reach out to our Customer Support team on support@freetrain.com with your order number and details, and we’ll investigate this for you right away. Sadly, we're unable to assist via a Trust Pilot review.
Thanks,
Freetrain
found it hard to get my phone and the…
found it hard to get my phone and the water bottle in the vest
15 april 2026
Svar från Freetrain
Hey Stephen,
Thanks for your feedback - we really appreciate you taking the time to share it.
If you’re finding it a bit tricky to get your phone and bottle in place, a useful tip is to gently slide your finger between the phone and the plastic screen of the pocket as you insert it. This helps create a bit of space and reduces friction, making it much easier to position your phone smoothly.
If you’re still having any issues, feel free to reach out to our support team, we’re always happy to help.
Freetrain
Fast delivery and good quality item
15 april 2026
Svar från Freetrain
Hi Nick,
Thanks for your 5* review - we appreciate your feedback & support :)
Freetrain
Svar från Freetrain
Hey AndyS
Thanks for your 5* review - it's great to hear you're pleased with the quality & price of our product :)
Freetrain
I never received the product
I never received the product. I want the product or a refund. Thank You
14 april 2026
Svar från Freetrain
Hi Alva,
We’re sorry to hear that you haven’t received your product.
At the moment, we haven’t received any direct contact regarding this issue, so we were previously unaware of the problem. We’d really like to resolve this for you as quickly as possible, either by arranging a replacement or issuing a refund.
Please get in touch with us through the contact channels listed on our website so we can locate your order and assist you promptly.
Freetrain
Innovative products
The products - i use the vest since version 1 and he hydro 2 - are comfortable to wear and feel great. They do their job every time and are an essential part of my gear. The V2 is really better than the previous version.
Customer service, on the other hand, is not very helpful and can’t even answer simple questions about the store. The coupons aren’t valid for all countries and/or products. A note about customs would have been helpful—at first, I thought the email from the service provider was a scam attempt—that could be done much better and, above all, in a more customer-friendly way.
That aside - very good.
10 april 2026
Svar från Freetrain
Hey Kunde,
Thank you for your feedback and for your continued support.
We’re glad the vest and Hydro 2 continue to perform well and remain an essential part of your gear.
Regarding your concerns about customer service and promotions, as explained via email, discount codes are valid on full-priced items and, as outlined at checkout, certain promotions and shipping discounts do not apply to international orders or specific regions. As the product already had 30% off and your delivery was international, the code you were trying to use was not valid.
In relation to your order, we responded to your enquiry and confirmed dispatch, with tracking details provided. As with all shipments, tracking updates can take 2–3 working days to begin once the parcel enters the courier network.
We also take on board your comments regarding customs communication. For international deliveries, customs processes are managed by local authorities and courier partners.
Thanks again,
Freetrain
Terrible Experience - Avoid!
Thank you for your response to my review on 13/4.
The timeline actually reinforces my point, not yours. I purchased my first vest in 2021 and it failed within a year due to the zip and fasteners rusting shut. I raised this at the time and received the same explanation blaming “user care.”
I then purchased your “upgraded” version in 2022, and the exact same issue occurred again shortly after. That is two separate products failing in the same way, under normal use. That is not a one-off issue and it is not credible to attribute this to misuse.
On both occasions, the vest was cleaned and dried. More importantly, a running vest is specifically designed to be used while sweating. If the product cannot withstand that without critical components corroding to the point of failure, then the materials are simply not fit for purpose.
Relying on the fact that the orders are now several years old avoids the key issue: both products failed far earlier than any reasonable consumer would expect. The age of the order does not change the fact the products did not last.
After the second failure, I didn’t bother complaining again because the response was already clear. I continued using the vest by pulling it on like a t-shirt, as the zip had already rusted shut. The button then seized and has now completely failed.
What is most telling is that despite two identical failures, your position remains to deny any issue and place the blame on the customer, with no meaningful attempt to resolve it.
That speaks for itself.
13 april 2026
Omdöme utan inbjudan
Svar från Freetrain
Hi Joshua,
Thank you for your second review.
For clarity, the orders referenced date back to 2021 and 2022. We have no record of either issue being raised with us within the relevant warranty period, and as several years have now passed, we’re unable to verify the timelines described.
You’ve stated that both items failed shortly after purchase. If this were the case, we would reasonably expect the issue to have been reported to us at the time so it could be properly assessed and resolved. As this was not done, and the concerns are only being raised several years later, we’re unable to substantiate these claims.
Based on the images provided, the condition shown is consistent with corrosion to the metal components developing over time, rather than a manufacturing fault. With correct and consistent cleaning and drying, this type of issue does not occur, and many customers continue to use our vests for several years without experiencing this problem.
We have carried out a full and fair review and our position remains unchanged.
Thanks,
Freetrain
I recently purchased the FREETRAIN…
I recently purchased the FREETRAIN ULTRA 1 vest and overall I’m really impressed with it.
The fit is excellent — it sits snug without bouncing, even on longer runs. It’s lightweight but still feels secure, which makes a big difference when you’re carrying essentials. The material is breathable and comfortable, so it doesn’t feel too hot or restrictive during runs.
The storage is well designed, with easy access to things like your phone, keys, and gels without needing to stop. Everything feels thought through and practical for real running use.
The build quality is also solid and doesn’t feel cheap, so it seems like it will last.
Overall, I’d definitely recommend the ULTRA 1 vest to anyone looking for a comfortable and reliable running vest.
25 mars 2026
Svar från Freetrain
Hey Mark,
Thanks so much for your detailed feedback!
We’re really glad to hear the Ultra 1 is performing well for you and that the fit, comfort, and storage are hitting the mark on your runs. It’s great to know it’s making a difference, especially on longer sessions.
Appreciate the recommendation!
Freetrain
Svar från Freetrain
Hey Albert,
Thanks for the kind words!
We’re really glad you’re finding it comfortable and enjoying the product.
Freetrain
Good Products, Frustratingly Difficult Returns
The products themselves are perfectly fine and the buying process was smooth enough, but the returns system is unnecessarily frustrating and outdated.
Having to email just to request a return feels like a step backwards, and then being made to dig around for product codes and pay for the return yourself only adds to the irritation. All of this while providing an order number that should already contain every detail needed.
It honestly feels as though the process has been deliberately designed this way to discourage customers from making returns at all.
For a company that gets the basics right, it’s baffling how poorly the returns process is handled.
30 mars 2026
Svar från Freetrain
Hey Matthew,
Thanks for your feedback. We’re glad to hear you were happy with the product and ordering experience, but sorry to hear the returns process felt frustrating.
To clarify, we do ask for a few key details (such as items and reason for return) alongside the order number to meet GDPR requirements and ensure we process returns accurately - this is standard across most online retailers.
In this case, once we received those details, your return was resolved within one reply from us, with just two emails from each side in total.
We want to reassure you that we never aim to discourage returns, and we’re always working to keep the process as smooth as possible.
Thanks again,
Freetrain
Svar från Freetrain
Hey John,
Thanks for your feedback! Glad to hear it’s off to a good start!
Freetrain
Rapid response
Answered my query really quickly and once ordered the product arrived promptly - and it has solved my in-run hydration issue.
30 mars 2026
Svar från Freetrain
Hey Deborah,
Thanks for your feedback!
We’re glad we could help quickly and that your order arrived promptly. Even better to hear it’s solved your in-run hydration issue... happy running!
Freetrain
Svar från Freetrain
Hey Paul,
Thanks so much for your great review & support! It's appreciated :)
Freetrain
My favourite running pouch so far
My favourite running pouch so far. Sits well and no movement or sounds when running. Has space for a phone, keys, and probably a couple of gels/a bar.
25 mars 2026
Svar från Freetrain
Hey Ruth,
Thanks for your review! It's great to hear your Freetrain vest stays secure and bounce-free on your runs & is suiting your needs!
We appreciate your feedback :)
Freetrain
I got my order
I was told my product would arrive on a particular date but it was a day late. I reached out via email to see if someone could check the tracking because the info I had was not updating. I got no response. It did arrive a day later. I was concerned that since it was coming from out the country that there was an issue. Like we did when trying to order the last one.
21 mars 2026
Svar från Freetrain
Hi Jerry,
Thanks for your review.
We can see there has been ongoing correspondence between yourself and our support team, so we’re not quite sure where a response may have been missed. That said, we’re glad to hear your order has now arrived.
We appreciate that delays, especially with international shipping can be frustrating, but we hope you’re happy with your order.
Freetrain
Quality gear
I purchased an original Freetrain vest many years ago and decided I would try something different. Purchased some garbage off Amazon and had to send it back after one use. “You get what you pay for”
I then immediately purchased 2 new vest from freetrain. They are incredible - excellent quality and use.
Do not waste your time on some poor quality garbage - purchase the freetrain gear. It is quality gear, then enjoy your run.
12 mars 2026
Svar från Freetrain
Hi George,
Thanks so much for your support - we really appreciate you coming back to us! Great to hear you’re enjoying the vests and noticing the quality.
Wishing you many more great runs ahead!
Freetrain
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