Laarzen (merk Travellin) met een productiefout gekocht. Maar ze willen er niet naar kijken, geen retourmogelijkheid geven. Laarzen in de prullenbak, geld weg. Niet kopen bij deze club.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Got sent two right shoes rather than a left and a right! I was quite frustrated as I'd spent over £160 on them but speaking to Paris she was really lovely apologised and got the other shoe to me the n... Se mer
This Cornish small business is an absolute gem of a find. It’s quickly become my go-to place for eco-friendly/sustainable gifts for friends and family. They stock a fab selection of brands and are ver... Se mer
Ordered Vivobarefoot Women's Magna Lite WR SG for my daughter. Ordering & delivery was quick & easy. Got the wrong size but the returns & reorder process was easy & hasslefree. My daughter really plea... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Welcome to Freedom To Explore established in 2017 - your trusted companion for all things related to outdoor family lifestyle. Our mission is to inspire families to embrace the magic of the great outdoors, creating lasting memories along the way. We're here to guide you on your journey, offering expert advice, resources, and curated products designed for adventurous families. Based in the picturesque town of St Ives Cornwall, you can visit us in person or shop online. Independent, Family Run and Women Owned. Formerly Little Goat Gruff
Kontaktuppgifter
Freedom - High street, TR26 1RS, St Ives, Storbritannien
- 01736602880
- info@freedomtoexplore.co.uk
- freedomtoexplore.co.uk
4,2
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514 omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Would use again
First time ordering from Freedom to Explore and I'm very pleased with their service. Quick dispatch, prompt reply to emails and great packaging.
17 augusti 2024
Great customer service
I recently bought a pre-order ringsling but had missed that it was pre-order so reached out as I thought it was delayed in being dispatched. I had a very quick reply from Paris who was extremely helpful and explained when it would arrive once they'd been able to place the order with the supplier. I was very impressed with the communication with Paris and support in getting the sling to me in time for an event I wanted it for. The sling is perfect and just what I wanted.
5 september 2024
Omdöme utan inbjudan
Excellent product & service
Rucksack purchased is great quality and is perfect for university day bag but also good day hiking bag. Excellent customer service after item was missing from order. Missing item was put on next day delivery . I would definitely use this website again.
14 augusti 2024
Excellent products and quick delivery
Excellent products, good price and quick delivery
2 augusti 2024
Fast Service
Fast Service , Easy to deal with & offer payment options like clearpay & klarna
29 juli 2024
Svar från Freedom To Explore
Thank you for your review!
Bad customer service.
Bad customer service.
Ordered a big item and had a discount code they are advertising on Google.
Had an email asking for more money as the discount wasn't for sale items, even though that wasn't in the terms and conditions for that code. Explained I couldn't afford anymore, They ignored that message for days and then got notification that it's been cancelled and refund takes 10 days to come back so now I don't have my present for my little boy and have no money to get another present in time.
Wouldn't recommend this shop
28 juli 2024
Omdöme utan inbjudan
Svar från Freedom To Explore
Hi There,
I'm really sorry you are disappointed. You used a discount code on an item that was heavily reduced and we kindly explained as a small business we cannot offer further discount on items that are already heavily reduced specially large items that cost a lot to post (which we fully cover the cost of). It is covered in our t's and c's that discount codes are not valid on discounted items, we obviously try to ensure codes do not work but as a small business we do not have a large tech team and sometimes their are technical glitches. We offered you to pay the extra or receive a full refund. We issued a full refund, the money leaves us right away, if it takes up to ten days to reach you i'm afraid that is down to your bank and not something we can control. We are very sorry for your unhappy experience.
Svar från Freedom To Explore
Thank you so much!
Refund recevied
I ordered something on the 10th July, I chased to say my package hadn’t arrived and got told to wait a few more days. I chased again on the 27th July. I did finally hear from them explaining they had major technical problems. A re-delivery was not possible due to the item being out of stock but I got a full refund. Thank you
10 juli 2024
Svar från Freedom To Explore
Hello, I'm so sorry you're order was lost by Royal Mail, sadly it happens occasionally and is out of our control but we will always replace or refund if parcels are lost! I'm sorry the colour you wanted was out of stock too!
Svar från Freedom To Explore
Hi, Thanks for taking the time to leave us review! We are really pleased you love your product. We are sorry for the wait, you preordered this which means its specially ordered in for you hence the wait, in stock items come a lot quicker.
Svar från Freedom To Explore
Thank you for taking the time to leave us a review!
Amazing experience!!
I went into the freedom shop while we were camping specifically looking for some barefoot shoes as i knew they stocked them, the gentleman who was in the store was soooo helpful! i tried on so many pairs and he suggested different options that i could go for and the ones he likes, as well as being super knowledgable on the shoes and explaining the different benefits of the different models, i am autistic and i struggle making decisions and he was very patient!! and didnt mind me trying them on multiple times. I absolutely love my shoes, thank you so much!! :)
17 juli 2024
Omdöme utan inbjudan
Svar från Freedom To Explore
Thank you so much for such a lovely review. I'm glad we could help!
I received my order in less time than I…
I received my order in less time than I expected and am really pleased with the product.
25 juni 2024
Svar från Freedom To Explore
Thank you for your review
VivoBareFoot Magna Lite WR SG ...Super comfy
Ordered Vivobarefoot Women's Magna Lite WR SG for my daughter. Ordering & delivery was quick & easy. Got the wrong size but the returns & reorder process was easy & hasslefree. My daughter really pleased with them , super comfy & look great.
13 maj 2024
Svar från Freedom To Explore
Thank you for taking th time to leave us a review!
Incredible!
I am so pleased with my purchase, from the moment I placed the order!
After having an awful experience with BabyTula (as many others are at the moment) I found this amazing company, that stock Lenny Lamb carriers.
The dispatch and delivery was amazing!! I received my order within 2 working days of placing the order! (After waiting over a month for BabyTula to dispatch an order which turns out I’ll never receive).
🌟BONUS🌟 This beautiful company have the option to pay in 3 with Klarna which was an absolute godsend at the moment as I am still out of pocket due to BabyTula who have yet to issue a refund and continue to ignore me, after offering a refund.
Anyway back to this amazing company!! Thank you so much for the efficient service you have provided! The product was perfect, as described! I will definitely be ordering from you again in the future and would highly recommend others order from you too! ❤️
27 april 2024
Omdöme utan inbjudan
Care and attention to the order in all…
Care and attention to the order in all details was carried out and in a timely manner. Caring company and would use them again for sure.
2 april 2024
Detta är Trustpilot
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