If I could rate in the negatives I would. Worst customer service of any online shop I have ever experienced. Returned some shoes and it took 6 weeks for me to get the shoes back in the right size. Mak... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Terrible customer service. They take too long to respond, requiring multiple follow-up emails. By the time they reply, my query was no longer solvable as it was time-sensitive. The message I received... Se mer
I am extremely disappointed with the service I received from Freedom of Movement regarding a repair on my leather laptop bag. I booked the bag in on 24 March, with the understanding that repairs... Se mer
I am loyalist with regards to brands, and I purchased two items from your store, A golf Tee and a round neck. Wins: Material, design ( Not too loud), cuts, absolutely phenomenal. Room for improv... Se mer
Företagsinformation
Skrivet av företaget
Experience the beauty of handcrafted leather essentials by Freedom of Movement. Most of our products are meticulously crafted right in South Africa. Versatile and Comfortable. Proudly South African.
Kontaktuppgifter
190 Bree Street Gardens Cape town, 190 Bree Street Gardens Cape town, 8001, Cape Town 8001, Sydafrika
- +27 61 092 3485
- support@freedomofmovement.co.za
- freedomofmovement.co.za
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Love!!!
Love!!!! Their wallets/card holders and and they are very strong I'm definitely spoiling myself with a handbag next because why not !?
Ted Okavango Backpack
I ordered the Ted backpack, which I had been eyeing for that past 7 years. I am not disappointed! High quality leather and craftsmanship. Shipped it to Chicago with minimal difficulty. Customer service was also very prompt to respond to any concerns.
Amazing customer service
Amazing customer service! They were quick to respond & help me sort out the issue I had within a few days. Friendly staff who get things done.
I am SO impressed with FOM
I am SO impressed with FOM. I ordered shoes for my fiance' on Thursday 14 Dec and they delivered the parcel on Friday 15 Dec. Literally the NEXT DAY! Talk about awesome service. I will buy ALL of my "vellies" from FOM. Thanks, guys :D
Ordered 4 items. 1 ordered item arrived.
Ordered 4 items on the freedom of movement website only to be told days later that 2 of the items were not in stock and I would be refunded for 2 of the items. 10 days later I received the remainder of the order and only one of the two remaining items was what I ordered. That makes a success rate of 25% for an online order. Shocking customer service.
they are a scam
they are a scam, wrong advertisement,they say its quality maybe it used to be but not anymore...i logged a complaint on the 6th August no one replied to my email twice untill i deced to go to Cavendish store personally and log it there.
They gave me an email and i cc it. I bought my son a pair of kicks in April and he accidentally stepped on a glass not even a big glass but because of the pattern of the sole and the quality of it , it went right in and tore the sole and straight to my son.
Lariska from customer care acknweledged the email and more than anything i picked up defence claiming that its the first time they expirience such and ofcause to me as well it is the first time that my son wears expensive sneakers and they get pierced. We buy sneakers everymonth and never once expirienced this.
Question is customer retention do you guys know that one customer to loose is too many? The worse part of it is being inefficient as if you dont need us as consumers.
Up untill this stage Lariska didnt even respond again when i asked her so where do we go from here? My son has a broken pair of kicks with deffective sole that i paid for and this means nothing to the company?????? maybe you forgot to say FOM is meant for people who live in surburbs who dont walk because your sole isnt catering for them.....im taking this to EFF i swear
Great product with super fast shipping.
Everything.
Quick and Hassle- free
My second online order placed with Freedom of Movement, easy and hassle free. The shoes are a perfect fit. Thank you for your excellent service.
Simple and effective
Simple and effective business model. No hidden agendas, what you see is what you get. FOM suits the current climate and I hope they continue on this train.
Love my sneakerd
FOM the brand of the FUTURE!!
The Quality of FOM footwear is out of this world!! I first got myself a pair of FOM X Kolisi standard field green Vellies in 2021, and they are still in great condition even to-date!! And that was my motivation to stick to the FOM brand. Now I also have the stylish and super comfortable Black coffee Tekkie that just takes my confidence to the stars whenever I rock them😁🎊. Lastly, I recently got myself and my Beautiful lady pairs of Toffee Vellies from the recent FOM 10th birthday SALE! of which the delivery arrived today! on 01/08/2023 perfect timing to gift my Babee with a beautiful pair of Toffee Vellies as a present on World Girlfriend's day😁😁😍🥳
THEREFORE THANK YOU!! FOM and like the slogan of FOM "KEEP MOVING!"
Crappy thing was it was sent out for…
Crappy thing was it was sent out for delivery to Kimberly, however my shipping address was in Cape Town. Let’s see if I get my delivery
I love these!
Ordering process was simple and…
Ordering process was simple and delivery was quick. Many thanks.
easy to register and quick delivery
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