Initiated transfer of warranty to my name as new owner of home 2/16/26. Told 30day process. Danielle said all was good, just waiting on Docusign doc to be mailed to me. Turns out nothing was correct.... Se mer
Ăven om vi inte verifierar specifika pĂ„stĂ„enden eftersom omdömeslĂ€mnarnas Ă„sikter Ă€r deras egna, kan vi mĂ€rka omdömen med en âverifieratââetikett ifall vi kan bekrĂ€fta att en företagsinteraktion har Ă€gt rum. LĂ€s mer
För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer
Det hÀr tycker kunderna
The person I just spoke with, Kerwin, is the nicest, most professional Customers Support Representatives I have ever dealt with. He was helpful and sensitive to my problem. He even apologized for the... Se mer
Wilson was sincere in his reply about my inverter problem and he was very responsive when I sent additional information by email. He provided me with the status of my trouble ticket and gave me the ne... Se mer
The team kept in touch despite the delay for inspection to be scheduled. Did not bother me with too much detail, but they could not expedite the process due to entities involved. Overall, a pleasant e... Se mer
Företagsinformation
Informationen kommer frÄn olika externa kÀllor
Freedom from high utility bills through solar energy. Guaranteed power production. Get a free quote and find out how much you could save by going solar.
Kontaktuppgifter
Belvedere Ave 8250, 95826, Sacramento, USA
- freedomforever.com
3,9
Bra
334 omdömen
Har besvarat 79 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
SÄ anvÀnder företaget Trustpilot
Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.
easy to get a hold from and also theyâŠ
easy to get a hold from and also they will respond as quick as possible
12 februari 2026
Omdöme utan inbjudan
Svar frÄn Freedom Forever
Hello Marcellus, thank you so much for the wonderful feedback! We're thrilled to hear that our team was easy to reach and responsive to your needs. At Freedom Forever, providing excellent customer service is our top priority, and it's fantastic to know we met your expectations. If you have any questions or need further assistance in the future, we're always here to help. Thank you for choosing Freedom Forever!
Svar frÄn Freedom Forever
Hello Marcos, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every interaction, and itâs fantastic to see that reflected in your experience.
If you have any other questions or need further assistance, weâre more than happy to help. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.
Thank you for choosing Freedom Forever!
Prophet made sure everything was goingâŠ
Prophet made sure everything was going good with me after my Spr took over 120 days he called me 1 a week hes a amazing employee, dedicated with making sure my needs and concers were addressed and meet THANKS A MILLION UR A OUTSTANDING EMPLOYEE
6 februari 2026
Omdöme utan inbjudan
Svar frÄn Freedom Forever
Hello Veronica, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every interaction, and itâs fantastic to see that reflected in your experience.
If you have any other questions or need further assistance, weâre more than happy to help. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.
Thank you for choosing Freedom Forever!
Prophett was great
Prophett was great with answering my questions and helping me with what I needed done. Very informative of next steps and final outcome.
4 februari 2026
Omdöme utan inbjudan
Svar frÄn Freedom Forever
Hello Bryana, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every interaction, and itâs fantastic to see that reflected in your experience.
If you have any other questions or need further assistance, weâre more than happy to help. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.
Thank you for choosing Freedom Forever!
Annual production review
Provided a Very thorough explanation of my questions regarding an annual system review.
3 februari 2026
Omdöme utan inbjudan
Svar frÄn Freedom Forever
Hello Barry, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every interaction, and itâs fantastic to see that reflected in your experience.
If you have any other questions or need further assistance, weâre more than happy to help. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.
Thank you for choosing Freedom Forever!
Sales Executives Harassing Behavior
One of the Sales Executives in Puerto Rico's keeps calling me constantly, 7 to 12 times on a given day, even after I have told him I am not interested on the service, passes by my house on more than two occasions stopping me, calling me by my name from the information they gather at CRIM's Web site, which is not supposed to be used for this purpose, basically a harassing behavior.
1 juli 2025
Omdöme utan inbjudan
Svar frÄn Freedom Forever
Hello Galarza, thank you for bringing this to our attention. We sincerely apologize for the experience you had with a representative in your neighborhood. Professional and respectful conduct is something we expect from anyone representing our company. We have forwarded your feedback to the appropriate team for review. We appreciate you taking the time to share your experience, as it helps us maintain the professional standards our customers and community members deserve. Thank you for your patience and understanding.
ROI not there!
The intended production and benefit has not materialized; its not even half of what the sales person projected in the agreement.
The Installation itself was fine, so one star for that.
I had to call them to figure out why my bills were still high compared to the past year: they did send someone out.. so another star for that... but I want that money back!
2 juli 2025
Omdöme utan inbjudan
Svar frÄn Freedom Forever
Hello Rex, your feedback means a lot to us, and weâre committed to ensuring your experience is nothing short of exceptional. To begin the resolution process, please email OnlineSupport@FreedomForever.com with your full name, project address, phone number, email, and a brief description of your concern. This will allow one of our Online Support Specialists to connect with you directly and work toward a resolution. Thank you for your cooperation.
Time, efficiency and management
The individual people in the company have always been friendly and make sincere attempts at good customer service but as a whole my project has been mismanaged and lengthy. My solar project began May 2025, and over 7 months later it is still not clear if everything is completely ironed out. Communication and decisions have been slow.
26 januari 2026
Omdöme utan inbjudan
Svar frÄn Freedom Forever
Hello Sandra, your feedback means a lot to us, and weâre committed to ensuring your experience is nothing short of exceptional. To begin the resolution process, please email OnlineSupport@FreedomForever.com with your full name, project address, phone number, email, and a brief description of your concern. This will allow one of our Online Support Specialists to connect with you directly and work toward a resolution. Thank you for your cooperation.
âïž 1 Star
âïž 1 Star â Consistently Poor Communication and Execution
I began the solar process with Freedom Forever in September 2025. From start to finish, the experience has been marked by miscommunication, delays, and unfulfilled commitments.
During my initial meeting with the sales representative, Jared Fawcett, I clearly stated that I wanted a system designed to cover 100% of my prior yearâs electrical usage. I was told this would not be a problem. However, when the design plans were later provided, the system was only projected to generate 92% of my usage.
After considerable difficulty reaching customer service, I was informed that correcting the design would require restarting the process and resubmitting permits. Since the discrepancy resulted from the original design not matching what was discussed, I requested the correction. This led to months of delay.
In November, I was told installation would be scheduled soon and was again assured that once ready, installation would occur within about a week and take two days. The earliest available date ended up being December 10th, and shortly afterward I was told my home was in a âlong-distance service zone,â resulting in the installation being rescheduled to December 15thâ16th.
I explicitly informed the company that I would be leaving town on December 16th at 2 PM and was told this would not be an issue.
On the first day of installation, the crew was scheduled to arrive at 9 AM but did not arrive until 12 PM, citing travel time. During the installation, I noticed the panel layout did not match the approved design. I was then informed that the design had been changed without my knowledge or approval.
I was assured the installation would be completed before my departure the next day. That did not happen. The crew was not close to finished, and I was placed in the uncomfortable position of having to provide access codes to my home and garage so work could continue while I was out of town.
The installation ultimately took three days instead of two. After completion, debris including screws and bolts were left in my yard and driveway. Additionally, damage was done to my home during electrical work. A hole was drilled in the incorrect location on the exterior of my house, covered with putty, and then a second hole was drilled elsewhere.
As of January 30th, the damage to my home has not been resolved, and Freedom Forever cancelled my inspection, further delaying the ability to activate the system. I still do not have a clear timeline for final approval or operation.
In my experience, Freedom Forever demonstrated a pattern of poor communication, missed expectations, and inadequate follow-through. This process has required far more time and effort than should be expected for a project of this type.
Based on my personal experience, I would not recommend this company.
30 januari 2026
Omdöme utan inbjudan
Svar frÄn Freedom Forever
Hello Nolan, thank you for your feedback. We understand your frustration and sincerely apologize for the inconvenience. To ensure your concerns are resolved quickly, weâve connected you with one of our Online Support Specialists, who will work closely with you toward a resolution.
Nick was very knowledgeable and through.
Nick was very knowledgeable and through.
26 januari 2026
Omdöme utan inbjudan
Svar frÄn Freedom Forever
Hello Richard, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction.
If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.
Thank you for choosing Freedom Forever!
Arieusâs customer service was great
Arieusâs customer service was great. He let me explain my concerns and began to give me different options while also explaining those options to better suite my needs. I wish all customer service reps/ team members would put for the effort like I was helped with today. Great job, thank you.
26 januari 2026
Omdöme utan inbjudan
Svar frÄn Freedom Forever
Hello Xavier, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction.
If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.
Thank you for choosing Freedom Forever!
Got me the answers I needed.
26 januari 2026
Omdöme utan inbjudan
Svar frÄn Freedom Forever
Hello Murray, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction.
If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.
Thank you for choosing Freedom Forever!
Anzerita was very professional and didâŠ
Anzerita was very professional and did a great job, but my experience with Freedom Forever has not been good, starting last June.
25 januari 2026
Omdöme utan inbjudan
Svar frÄn Freedom Forever
Hello Ronnie, thank you for your feedback and for recognizing Anzerita's professionalism - we'll be sure to pass along your kind words to her. We sincerely apologize that your overall experience with Freedom Forever has not met your expectations. We've located your account and have assigned you a dedicated point of contact who will work with you to address any outstanding concerns from your project. Should you have any future concerns, please feel free to email OnlineSupport@FreedomForever.com. We appreciate the opportunity to improve your experience and make this right.
Panel and app communication issue
The customer service rep explained everything step by step and carefully listened to what I was saying. She cared about me as a customer
26 januari 2026
Omdöme utan inbjudan
Svar frÄn Freedom Forever
Hello Hillary, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction.
If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.
Thank you for choosing Freedom Forever!
Very competent
Very competent, professional and friendly representative. It was not a typical easy case and Maria took the time to find a workable solution.
23 januari 2026
Omdöme utan inbjudan
Svar frÄn Freedom Forever
Hello , we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction.
If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.
Thank you for choosing Freedom Forever!
My electricity bill has actually goneâŠ
My electricity bill has actually gone up after the install because they installed it incorrectly, and it's still pulling from the grid. I've reported this to them. I even had SDG&E come out and verify that the installation was incorrect and it's still pulling from the grid. I took videos; I've done everything. It's now 10 months after install, and they still have not corrected the problem, and I'm losing money every month. The service is the worst. You make a request about an issue, it takes them about two months just to schedule a visit, and then another two months from the time it's scheduled when they actually show up. I've never met a company that's this bad at service. This is to the point where there should be some kind of class-action lawsuit.
23 januari 2026
Omdöme utan inbjudan
Svar frÄn Freedom Forever
Hello Jon, thank you for your feedback. We sincerely apologize for your frustration with your system performance and service experience. For clarity, our team has conducted multiple site visits to investigate your concerns. Our electricians have inspected the solar installation and determined the system is functioning as designed. However, we understand your concerns and have scheduled another service visit to further investigate. We're also assigning a dedicated point of contact who will work directly with you to address your concerns and ensure we reach a resolution. We appreciate your patience and the opportunity to make this right.
Helpful Service
Arius was Excellent knowledgeable and helpful with the issues that I was experiencing.
23 januari 2026
Omdöme utan inbjudan
Svar frÄn Freedom Forever
Hello Joseph, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction.
If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.
Thank you for choosing Freedom Forever!
Svar frÄn Freedom Forever
Hello Jose, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction.
If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.
Thank you for choosing Freedom Forever!
I am writing this in order to give aâŠ
I am writing this in order to give a huge thank you to Maria, who helped me in the sweetest and most gracious way. She had patience and the utmost respect in her ability to walk me through a problem solving that I was unable to do without her help.
She showed the capability to be professional in every aspect. Please thank her for me and the company.
22 januari 2026
Omdöme utan inbjudan
Svar frÄn Freedom Forever
Hello Louis, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction.
If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.
Thank you for choosing Freedom Forever!
Very professional and extremelyâŠ
Very professional and extremely knowledgeable
22 januari 2026
Omdöme utan inbjudan
Svar frÄn Freedom Forever
Hello Raymond,we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction.
If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.
Thank you for choosing Freedom Forever!
Detta Àr Trustpilot
Vem som helst fÄr skriva ett omdöme pÄ Trustpilot. Den som skriver ett omdöme Àger sitt omdöme och detta innebÀr att personen i frÄga kan redigera eller ta bort sitt omdöme nÀr som helst. Omdömen finns kvar pÄ Trustpilot sÄlÀnge omdömeslÀmnarens konto Àr aktivt.
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