Waiting for a Freedom Fibre installation through Zen (who couldn't be trying any harder). Automated system kept rejecting my address because of problem in Freedom Fibre's database. Then had to change... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I'm writing this in behalf of my grandparents. They had a wonderful engineer come to their house named Tom, who did and excellent job and was very obliging. He even wrote a follow up message to che... Se mer
Företaget har svarat
Had Jack and Kyle Attend today on behalf of Lila connect internet, to install my fibre broadband. Both lads were very professional, courteous and polite. Got the fibre installed exactly where I asked... Se mer
Very happy indeed with the installation work carried out by Harry this morning. He ticked a lot of boxes: prompt, friendly, informative, safe, thorough and tidy. Harry also showed some real initiativ... Se mer
Företagsinformation
Skrivet av företaget
As a UK fibre network provider, we believe that high-speed broadband should be available for everyone. Our vision is to take fibre off the beaten track, providing fast, reliable connectivity with the best possible customer experience. So, we’re connecting homes and businesses in the cities and in the sticks – creating an affordable, optical fibre network which will last for generations.
Kontaktuppgifter
NorthBank House, Siemens Road, M44 5AH, Irlam, MANCHESTER, Storbritannien
- 01612224040
- careline@freedomfibre.com
- freedomfibre.com
4,0
Bra
48 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 33 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Soon back online
Gian attended today to resolve our loss of fibre at our property, he was very polite and we were back online within an hour of him arriving to us. Thanks once again Gian and Freedom Fibre!
6 juni 2025
Omdöme utan inbjudan
Svar från Freedom Fibre Ltd
Hi George
Thank you for your great review!
We’re delighted to hear Gian got you back online so quickly and provided such a polite and professional service.
Freedom Fibre
Happy customer - so far
Install lads were great, no mess, tidy, polite and a special mention for Gan - young man your leaning well and your supervisor gave you great advice which you followed.
Just need the router and a hassle free on line experience.
29 maj 2025
Omdöme utan inbjudan
Svar från Freedom Fibre Ltd
Hi Peter
It's great to hear you're enjoying our service so far. Thank you for your fantastic feedback! We’re glad to hear the install team did a great job and kept everything tidy.
Freedom Fibre
Sam the engineer called round today to…
Sam the engineer called round today to resolve an issue with the fibre line into our property. Properly nice guy, and got us back online in less than an hour. He arrived a full day earlier than he was booked too, which was more than welcome.
We've been impressed with Freedom Fibre in general since they brought Fibre to our area. Keep up the good work.
& Thanks Sam!
24 februari 2025
Omdöme utan inbjudan
Svar från Freedom Fibre Ltd
Hi Dan
Thank you for your fantastic review! We’re thrilled Sam could resolve your issue so quickly and even arrived ahead of schedule. We really appreciate your kind words.
Freedom Fibre
Great service
Great service. Very fast an engineer was so good. Cant recomend any better
20 februari 2025
Omdöme utan inbjudan
Svar från Freedom Fibre Ltd
Hi Gareth
Thank you for your 5-star review. We’re thrilled to hear you had such a fast and positive experience with our engineer. We really appreciate your kind words!
Freedom Fibre
Rude Cold Caller, swore at me
Despite having a sign on my door saying no cold callers one of your staff called. I pointed out the sign saying no cold callers he stated that he was a survey engineer, not a cold caller. I said goodbye and closed the door on him and he swore at me.
17 februari 2025
Omdöme utan inbjudan
Svar från Freedom Fibre Ltd
Hi Peter,
Thank you for bringing this to our attention. We’re very sorry to hear about this experience, as it does not reflect the standards of professionalism we expect from our team. We take feedback like this seriously and will be investigating the matter internally to ensure it is addressed and does not happen again.
Freedom Fibre
terrible company lmao
11 november 2023
Omdöme utan inbjudan
Svar från Freedom Fibre Ltd
Hi Katie,
We’re sorry to hear this and would be happy to address any specific concerns if you wish to get in touch with us.
Freedom Fibre
Avoid. No customer service outside 9-5 and all weekend
Have these guys as my provider through Talktalk. I was given the option of these guys or Openreach as the fibre installer. Chose the local guys in my support for local business. Mistake. I have an Issue with no connection and for some reason Talk talk can only run tests on Openreach, you have to contact Freedom fibre directly to run tests. They are only open 9-5 Monday to Friday so good luck when your service goes down outside these hours. If given the option on which fibre provider you want to your home avoid these guys at all costs, unless you want to explain to the kids why there is no Internet all weekend. Have asked Talktalk to move me over to Openreach, if this is not possible will be cancelling my contract and find another provider that does not use Freedom Fibre. Seriously? Internet service provider that only works 9-5 Monday to Friday, absolute joke. I'm not laughing though.
Edit: Monday 9am spoke to Mohammad who was very helpful. moved my router from the fibre line to my old copper line to check if router issue. luckily I still had the cable required to do this and the copper connection. Internet back on while waiting for the fibre problem to be diagnosed. So if you have a similar problem during the 75% of the week you can not get hold of these guys this may get you back online until you can speak to someone.
16 februari 2024
Omdöme utan inbjudan
Svar från Freedom Fibre Ltd
Hi Sarah
Thank you for your feedback. We’re sorry for the disruption caused and appreciate you highlighting this. We’re pleased our team was able to help restore your connection while the issue was investigated.
Freedom Fibre
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.