I’m extremely disappointed with my experience with Freddy UK. I returned an item that I originally paid £64.26 for, but instead of a proper refund, I was only offered £57.26 in store credit due to... Se mer
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So I love Freddy Jeans and I have purchased around 20 pairs but if I’m honest I don’t like Freddy Store T&Cs . Free shipping over £130, that’s not too bad as most products are way over that anyway. My... Se mer
Ordered 2 pairs of Jeans both arrived within 2 days.Went int their website to return one pair but the on line returns form stated order number not recognised.Checked my e mail and invoice order numb... Se mer
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I just had to write about my last purchase, oh my gosh Freddy Team. 🔥🔥🔥🔥🔥🔥🔥 I’m on a packed London bus on grey cold morning in central London feeling so very comfortable in my new Freddy... Se mer
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Företagsinformation
Skrivet av företaget
Freddy Store in the UK, shipping from our state of the art warehouse in Leighton Buzzard, UK. Selling the World famous WR.UP Shaping Effect Trousers - Sports, Denim, Fashion, Faux Leather, Jeans.
Kontaktuppgifter
Ascent Logistics Park North, LU7 3RJ, Leighton Buzzard, Storbritannien
- +44 330 808 9817
- support@freddystore.co.uk
- freddystore.co.uk
2,1
Dålig
25 omdömen
Har besvarat 81 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Unfair Policy and Poor Customer Service
I’m extremely disappointed with my experience with Freddy UK. I returned an item that I originally paid £64.26 for, but instead of a proper refund, I was only offered £57.26 in store credit due to a discount policy. However, I never even received that store credit.
On top of that, Klarna later charged me £71.40, which is more than I originally paid. This means I’ve lost money and received nothing in return.
This whole process feels unfair and very poorly handled. Customer service has not been helpful in resolving the issue, and I’ve been left without a refund or store credit.
I would not recommend buying from Freddy UK, especially if you might need to return an item.
1 maj 2026
Omdöme utan inbjudan
So I love Freddy Jeans and I have…
So I love Freddy Jeans and I have purchased around 20 pairs but if I’m honest I don’t like Freddy Store T&Cs . Free shipping over £130, that’s not too bad as most products are way over that anyway. My orders have always arrived in a few days so I can’t fault that. You offer Free returns.. only it’s not really as you charge a £7 handling fee even if you exchange! Then if you do want a refund it seems to get put on a gift card. Another annoying factor is you don’t provide a QR code so you have to print your own returns label! Summary.. If the return/refund process was simple and ‘really’ free like many retailers, especially given the cost of your products you would most definitely be 5*
27 april 2026
Omdöme utan inbjudan
I just had to write about my last…
I just had to write about my last purchase, oh my gosh Freddy Team.
🔥🔥🔥🔥🔥🔥🔥
I’m on a packed London bus on grey cold morning in central London feeling so very comfortable in my new Freddy jeans and body. Over I have my Freddy navy zip jacket and still have my winter coat on. Feeling ever so Irie !
These Freddy jeans and body are so very comfortable , figure hugging, elegant, just an amazing feeling.
Once you wear Freddy nothing else will do . Simply the best.
Freddy Teams keep doing what you’re doing ! I just love Freddy. #FreddyNo1 #4everFreddy
27 mars 2026
Omdöme utan inbjudan
Svar från Freddy Store UK
Hi Dj Sugar! We are OBSESSED with this 😍🔥💖
From the comfort to the confidence to that effortless elegance, you described it perfectly ✨
Thank you for being with us through the years and for loving Freddy the way you do. Your support means more than we can ever say. 🤍 We’re truly grateful to have you as part of the Freddy community! xx #4everFreddy
With love from The Freddy Team!
Ordered 2 pairs of Jeans both arrived …
Ordered 2 pairs of Jeans both arrived within 2 days.Went int their website to return one pair but the on line returns form stated order number not recognised.Checked my e mail and invoice order number as stated tried again same negative result.E mailed customer support several times with no response .Conclusion is you can order product but don't expect any customer support if things go wrong.
9 mars 2026
Omdöme utan inbjudan
Svar från Freddy Store UK
Hi Mick, thank you for your feedback! We’re really sorry to hear about your experience and understand how frustrating this must have been.
We did reach out to you privately to request a few more details so we could properly look into this, however we didn’t receive a response. Our team always aims to acknowledge and respond to messages in a timely manner, and we would never intentionally leave a customer without support.
At the moment, we’re unable to locate an order under your name in our system. If an order number isn’t being recognised, it may be due to it being entered incorrectly, or the order being placed through another retailer or distributor. As there are multiple Freddy distributors across the UK and EU, orders placed outside our official Freddy Store UK site won’t appear in our system.
We’d genuinely love to help resolve this for you and if you’re able to share your order details with us, we’ll gladly investigate further and guide you through the return process. 🤍 - The Freddy Team
Company refuses to refund order
Their customer service is absolutely the worst. I have returned my order 3 weeks ago and they are refusing to refund me.
16 februari 2026
Omdöme utan inbjudan
Svar från Freddy Store UK
Hi Elissa, thank you for taking the time to share your feedback.
We would like to clarify that this matter has now been fully resolved and your refund has been issued.
The return was lodged directly through our returns portal, where customers select their preferred return option. Our system then processes the return in accordance with the option chosen at the time of submission. Once your returned item was received and reviewed in line with our standard procedure, the refund was completed accordingly. We’re pleased this has now been sorted and appreciate your patience while it was being finalised. Should you require any confirmation details regarding your refund, our team remains available to assist.
Awful customer service
Awful customer service. I made a return and it was returned to a giftcard instead of my original form of payment. Will have to initiate a claim with my bank. Do not shop here. The pants are cheap looking and not flattering. They will not respond to your emails or customer service chats.
16 februari 2026
Omdöme utan inbjudan
Svar från Freddy Store UK
Hi Lu, we’re genuinely sorry to read that your experience left you feeling this way.
We have reached out to you directly here in Trustpilot to request a few additional details so we can properly investigate your return and the method applied. Once we receive this information, we’ll be able to review the matter thoroughly and provide clarity.
Regarding refunds, the method is processed based on the option selected when lodging the return through our portal. We would like to confirm what was chosen in your case to ensure everything was handled correctly and fairly.
We’re also sorry to hear that the pants did not meet your expectations in terms of appearance and fit. We understand that style and fit can feel very personal, and what works beautifully for one customer may not feel the same for another. That said, we take product feedback seriously and continuously review customer input to improve our collections.
As for communication, our team responds to all emails and chats in the order they are received. If you experienced any delay, we sincerely apologise, as that is never the level of service we aim to provide.
We would truly appreciate the opportunity to look into this properly and resolve any outstanding concerns. Please respond to our latest message so we can assist you further.
Cancelled order ignored, refund withheld!
Ordered two items (Order #28807) and paid via PayPal. After a long delay, the company confirmed the order was unfulfilled and had not shipped. I requested a full cancellation and refund the same day.
Despite acknowledging my cancellation, they later claimed one item was out of stock and tried to push store credit or substitutions. I clearly refused and asked for a refund.
The next day, they shipped one item anyway, after the cancellation request. I kept that item to avoid further hassle, but requested a refund for the second item that was never shipped.
Weeks later, no refund, no confirmation, and they stopped responding entirely. I had to escalate the issue via PayPal.
Poor fulfilment, poor communication, and refunds only seem to happen when forced. Shop elsewhere unless you enjoy chasing your own money. Also overpriced for what it is! NEVER AGAIN!
26 januari 2026
Omdöme utan inbjudan
Svar från Freddy Store UK
Hi Nataliya, thank you for taking the time to share your experience. We’re genuinely sorry to hear how frustrating this felt, and we understand why the situation caused disappointment.
When an item becomes out of stock, our standard process is to offer customers alternative options, such as a replacement item or store credit, so they can choose what works best for them. That said, the final decision is always with the customer. In this case, we can confirm that the matter has now been resolved, including the refund for the unfulfilled item via the original payment method.
While it was never our intention for this experience to come across negatively, we regret if our communication along the way didn’t reflect the level of service we strive to provide. We always aim to handle these situations as quickly and fairly as possible.
We appreciate you bringing this to our attention, as feedback like this helps us improve how we support our customers. Should you ever decide to shop with us again in the future, we’d lovethe opportunity to provide a smoother and more positive experience.
Thank you again for your feedback and for allowing the issue to be brought to a close.
I have two pairs of Freddy jeans which…
I have two pairs of Freddy jeans which I got in the sale and were still v expensive. They didn’t fit well on my legs and were too baggy, I asked to send them back and was told that I could only get a credit note (their jeans don’t suit me so a credit note is useless)
Not happy with the fit of the trousers and not happy with this company. I would not recommend
9 januari 2026
Omdöme utan inbjudan
Svar från Freddy Store UK
Hi Janine, thank you for taking the time to share your experience. We genuinely appreciate your feedback. Transparency is very important to us, and we’re sorry to hear that the fit wasn’t what you were hoping for.
Our return policy, including sale and final sale conditions, is clearly outlined on our website prior to purchase so customers can make an informed decision. We also want to share that when an item is eligible for a credit note rather than a refund, it usually means the product was purchased at a heavily discounted price, in your case, the order was placed at 50% off. Many brands do not accept returns at all on deep sale items, however we do our best to offer some flexibility where possible.
We completely understand that fit is very personal and can vary depending on body proportions and individual preferences. We respect your opinion and we’re truly sorry that these particular pairs didn’t suit you.
If you ever decide to explore our range again, our team would be more than happy to guide you toward a style that may work better for you. We’re always here to help customers find their best Freddy fit. - The Freddy Team
Terrible quality worse customer service
I have bought 4 pairs of jeans off Freddy’s.
They are extremely expensive and for that kind of money you would expect quality.
The first pair I got, soon had a hole in the jeans. As I did not follow the washing instructions on this one I blamed myself and bought another 3 pairs.
I washed these inside out (rarely washed them or wore them) in cold water with hand wash powder, and dried them hanging up. Even still 1 pair got a hole in the jeans.
What’s worse is I complained to the company who have blatantly ignored me despite following up multiple times.
For the price and the hassle of the care, don’t buy these jeans!
Also it wouldn’t kill someone to reply to your complaint message or messages.
29 november 2025
Omdöme utan inbjudan
Svar från Freddy Store UK
Hi Lorraine, thank you for taking the time to share your experience. We understand how disappointing this situation must have been and appreciate the opportunity to clarify.
After receiving the additional information we requested, we reached out to you directly via email and can confirm that this purchase was not made through Freddy Store UK. The transaction was completed with a different Freddy retailer in Europe. Freddy operates through multiple authorised distributors, and unfortunately this particular order did not originate from our store.
While we’re unable to access or manage orders placed with other Freddy retailers, we do take feedback like yours seriously. We’ve shared this internally with our management team so the relevant distributor can be made aware.
We’d also like to clarify that this experience does not reflect the level of service Freddy Store UK provides to our customers. We always aim to respond promptly and support our customers in line with our policies.
Thank you again for raising this, and we hope the retailer you purchased from is able to assist you further.
Very poor service on returned goods
Ordered some pants just before Christmas, they were too big so I returned them on 12/12/25. Still no refund on the 5th January. I have raised a query and the response is you asked for a credit note which was sent to your email. I asked for a full refund, well I say full I remember quite a bit was taken for the return. I should have received £107 back from £119 paid. As it stands I have no pants, no credit note in my email and no refund. Do not shop at this company, they will take your money and you will have nothing to show for it. I would give 0 stars but that is not an option. To the Freddy Team do better with your customers, your products are not cheap and it seems like you are being underhand and are not up front on any way.
6 januari 2026
Omdöme utan inbjudan
Svar från Freddy Store UK
Hi Elaine, thank you for taking the time to share your feedback. We’re genuinely sorry to hear how frustrating this experience has felt for you, and we appreciate the opportunity to clarify the details publicly.
After reviewing our records, we’d like to confirm which order you’re referring to, as we can see that one pair of pants was successfully returned after being lodged through our return portal. That return was received and processed within 24 hours, in line with our standard procedure.
The return was lodged under our store credit option, and a gift card for £119.75 GBP was issued and sent via email on 23 December. We can also see that this store credit was successfully used on a new order placed yesterday, indicating it was received and active.
We understand there may have been some confusion around return options, and we want to reassure you that no funds have been withheld. All actions taken on this return were in accordance with the option selected during the return lodgement process.
That said, we’re always happy to review matters further if anything still feels unclear. Please feel free to reach out to our customer service team directly with your order number so we can assist you personally.
We truly value your feedback and hope to have the opportunity to assist you again in the future.
Sincerely,
The Freddy Team
I have lost faith in this company
I have lost faith in this company after many years of supporting/purchasing from them. Delivery was not within the time frame I paid for and impossible to receive a refund for a returned product.
Sadly, I cannot recommend this company.
3 januari 2026
Omdöme utan inbjudan
Svar från Freddy Store UK
Hi Sharon, thank you for sharing your experience with us. We’re truly sorry to hear how disappointed you’ve felt, especially after supporting Freddy for so many years.
We did reach out to you here on Trustpilot to request a few more details so we could review this properly, but we haven’t heard back yet. If you’re open to it, we’d really appreciate the chance to look into this further for you.
Please feel free to email us with your order number and the email address used, and our team will be happy to investigate both the delivery and return concerns in more detail.
We value your feedback and hope we’ll have the opportunity to assist you again.
My partner ordered me £319 worth of…
My partner ordered me £319 worth of jeans, he ordered on 21/11/2025 & gave to me on 13/12/2025, unfortunately the jeans were too big & I contacted ‘Freddy’ to be told about the 14 day window & that they can’t be exchanged! So I’m now stuck with 3 pairs of jeans that don’t fit me & looking at the other reviews on here, I think they should shut up shop as they treat their customers like ‘shit!’
13 december 2025
Omdöme utan inbjudan
Does not comply with statutory rights for refunds!
The Freddy jeans shorts are not according to their size chart on the website, they are extremely small and very bad quality for that price. I usually buy a small in the long Freddy jeans and a large in the shorts didn’t fit. I measured the shorts according the size chart which proved sizing was way off. I have been back and forth for weeks with their customer service trying to get a refund for these shorts which is according to my statutory rights in this circumstance. Freddy jeans UK have not taken any accountability and have made this process extremely frustrating and difficult. Still no resolution and sitting with pants I cannot exchange! Very disappointing for the price you pay!
5 juni 2025
Omdöme utan inbjudan
Svar från Freddy Store UK
Hi Shelby,
Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your frustration with this experience. We completely understand how disappointing it can be when sizing doesn’t meet expectations, especially with an item like our shorts, which can fit differently from our long pants due to fabric and design variations.
I'm glad to confirm that we’ve already assisted you with the return process. If there's anything outstanding or if you have further concerns, please feel free to reach out directly.
Thank you again for your patience and for being part of the Freddy community.
Kind regards,
Rossella
I must have about 30 pairs of Freddie’s…
I must have about 30 pairs of Freddie’s jeans & all the other paraphernalia they sell.
Barely ever returned anything.
So when I got a faulty pair what a hullabaloo they caused me jumping through hoops to get an exchange.
Finally after making everything as difficult as possible I get the ok.
But a store credit !!!!!
Then I order some tops lying in my basket & I didn’t realise one was a medium. I wanted large.
I emailed immediately then a further few times but they still sent the mistaken order.
No point trying to return as they want £7 to restock.
I’ve lost faith with Freddy’s
I also read you can switch your points into one account I asked to do that
Daisy who reply first & always understands what your trying to do.
Then you get Desiree who is the epitome of how not to be if you work in customer services.
Your messages are not understood at all & it seems like she’s just interested in getting your back up & ignoring all UK selling regulations on many counts.
Update Everything with Freddy’s is all good again,all well & sorted issues.
6 maj 2025
Omdöme utan inbjudan
Svar från Freddy Store UK
Hi there,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience — especially as a loyal Freddy customer with such a long history with our brand. That’s not the experience we aim to deliver, and we completely understand how frustrating this must have felt.
Please rest assured that your concerns are being taken seriously. Our support team is currently working with you via email to find the best possible solution. We genuinely appreciate your patience and the opportunity to make things right.
Thank you again for your ongoing support — we hope to regain your trust.
Warm regards,
Joy
Online photos deceiving and poor service
Not only were the trousers cut absolutely nothing like the photos - super super baggy round the legs - I have also been waiting over 3 weeks for acknowledgement of the return and a refund. Awful product for the money, and awful service
4 april 2025
Omdöme utan inbjudan
Svar från Freddy Store UK
Hi Lexi,
Thank you for sharing your feedback. We apologize for the fit not matching what you had anticipated — we always try to represent our products as accurately as possible, and your feedback is extremely valuable as we continue to improve both our styles and our presentation.
Regarding your return, please rest assured that we are actively working to process all returns as quickly as possible. If you still haven't received an update, or if you need any further assistance, please don't hesitate to reach out directly to our Customer Care Team at hello@freddystore.co.uk - we are here to help!
Kind regards,
Rossella
DO NOT ORDER FROM THESE SCAMMERS
DO NOT ORDER FROM THESE SCAMMERS. I cancelled the order I made before it arrived, they ignored me, item arrived and now of course they will not initiate a return or refund or anything. I have to go to my credit card to get money back and I will never order from them again. They will not respond to you.
9 januari 2025
Omdöme utan inbjudan
Svar från Freddy Store UK
Hello Hannah,
Thank you for reaching out to us. We're truly sorry to hear about your experience with Freddy.
Please note that during sale and promotion periods, all orders are considered final at checkout and cannot be canceled due to the high volume of orders our warehouse receives.
However, I see that our support team has assisted you with returning your order, and I’d like to inform you that we have successfully received the return, and your refund has been processed. You should have received a separate email confirming this.
If you have any further questions or concerns, please don’t hesitate to contact us.
Best regards,
Joy
Beware!!
Beware! I ordered two pairs in the sale which was still a significant amount of money. Neither pair fitted so went to return to discover that store credit was the only option. I don’t want another pair that doesn’t fit I want my money back. Consumer rights state that a full refund must be given even if it’s in the sale if it doesn’t fit. What Freddy are doing is illegal and I’ll be taking it further.
7 januari 2025
Omdöme utan inbjudan
Svar från Freddy Store UK
Hi there,
Thank you for reaching out.
We're very sorry to hear about your Freddy experience, and we'd love to assist you further. Could you kindly share your order ID so that our support team can get in touch with you?
Best regards,
Joy
honestly the leather leggings are like no other.
The product is like no other leather leggings out there, they are a thick material very very well made, as soon as you take them out of the bag you will realise why they cost more than others! amazing product!
4 december 2024
Omdöme utan inbjudan
Svar från Freddy Store UK
Hi Stefan,
Thank you for sharing your feedback, and we’re sorry to hear about your experience.
Our team has reached out to you directly to assist with your situation, as we want to ensure we resolve this to your satisfaction. We also strive to maintain transparency with our policies, which are clearly stated on our website to help our customers shop with confidence.
We value your input and are continuously working to improve our services. Please don’t hesitate to reach out if you have any additional questions or need further assistance.
Best regards,
Joy
What an amazing brand..
What an amazing brand... I have just bought 5 pairs from Freddy Store.co.uk rather than Freddy Clothing.co.uk and I must say I am well impressed... used to be a big H&C fan as they have really good equestrian trousers... but these amazind jeans, from leather, denim and sports have them all and love them.
30 november 2024
Omdöme utan inbjudan
Svar från Freddy Store UK
Hi Ann,
Thank you so much for your wonderful feedback! 🥰 We're thrilled to hear that you're enjoying your Freddy trousers and that they’ve made such a positive impression on you. It means the world to us that you've chosen Freddy Store and found our styles versatile and impressive.
We’re delighted to have you in the Freddy family, and we hope you continue to love your new wardrobe additions. If you ever need assistance or have any questions, feel free to reach out—we’re always here to help!
Wishing you many stylish and comfortable moments in your Freddys!
Warm regards, Rossella
SCAM COMPANY PLEASE READ REFUND POLICY BEFORE PURCHASE
I bought a pair of faux leather trousers. When received they did not look the same colour as on the website and the fit was not right. When I started the refund, the website said I was not entitled to it. Having read the refund policy there are various levels of refunds and exchanges you are entitled depending on how much the clothes are discounted. I do not see how you can refuse to refund, exchange or even provide a store credit note on items you are selling online. The fit is not always guaranteed and in this instance the product looked different. I have emailed the company with no response. They scam people in this way.
15 oktober 2024
Omdöme utan inbjudan
Svar från Freddy Store UK
Hi Vesna, Thank you for reaching out and bringing this to our attention. We sincerely apologize for any frustration you’ve experienced.
We want to assure you that Freddy is a legitimate company, and our goal is always to provide excellent service and high-quality products to our customers. We're more than happy to assist you with this issue.
Regarding your refund request, we have already replied to your email with all the details needed to return your order. If you didn’t receive our previous response, I’ve now forwarded the message again to ensure you have the necessary information.
Hope this helps!
Rossella - Freddy store
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