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Frank's The Flooring Store Omdömen 

457
•
TrustScore 4.5 av 5

4,3

Mattbutik
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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Tracy was superb in helping us with carpet samples and making decisions about our final choice. She was also very encouraging and assuring about how much help the carpet fitters could provide, as... Se mer

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Betygsatt 5 av 5 stjärnor

The store in Dragonville Durham. Jason and Anthony these two lads are the nicest and most helpful. Would recommend this store in a heart beat. Went above and beyond to help a young girl with a new bab... Se mer

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Betygsatt 1 av 5 stjärnor

Very disappointed with Franks Flooring. The staff at the Washington store were rude and unhelpful. The fitters did a poor-quality job, especially considering the premium price. To make matters worse,... Se mer

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Betygsatt 5 av 5 stjärnor

Visited the Bishop Auckland store today and was helped by Nathan,very lovely man. He was super helpful and had us sorted in less than 10 minutes with a matched quote and what we needed

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Företagsinformation

  1. Mattbutik
  2. Mattläggare
  3. Golventreprenör
  4. Golvförsäljare
  5. Heminredningsbutik
  6. Leverantör av trä och laminatgolv

Skrivet av företaget

From the far north of Northumberland, down to North Yorkshire, across County Durham, Tyneside and Teesside, Frank's The Flooring Store is the Northeast's most famous flooring retailer! With stores in Alnwick, Ashington, Bishop, Blyth, Chester Le Street, Consett, Coulby Newham, Cramlington, Crook, Darlington, Framwellgate Moor, Gilesgate, Guisborough, Hartlepool, Jarrow, Middlesborough, Newcastle Benton Rd & Stamfordham Road, North Shields, Peterlee, Redcar, Shildon, Shiremoor, South Shields, Spennymoor, Stockton, Roker, Ryhope and Washington, There's a Frank's The Flooring Store on just about every high street across the Northeast. Here at Frank's we save you money by buying better and passing the savings on to you. And Frank's ALWAYS makes sure it's impossible to buy flooring for less: Like for like, if you can find the same flooring for less, we'll give you the flooring free! See website for details of our price promise. I LOVE Carpets, Me!

Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

457 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 89 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(457)

141 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Great experience at the bishop Auckland…

Great experience at the bishop Auckland branch, Len was incredibly helpful & made the experience easy, highly recommend that branch & Len

29 november 2025
Omdöme utan inbjudan
Logotyp för Frank's The Flooring Store

Svar från Frank's The Flooring Store

Hi Chloe,

We're so happy to hear what a great experience you had with Len at our Bishop Auckland store. We'll pass the feedback on!

Thanks,

Team Frank's

Betygsatt 5 av 5 stjärnor

Thanks Steve

Thanks Steve, great service!

29 november 2025
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Logotyp för Frank's The Flooring Store

Svar från Frank's The Flooring Store

Hi Ash,

Thanks for your positive review! We appreciate it.

Thanks,

Team Frank's

Betygsatt 5 av 5 stjärnor

Bishop Auckland store - Julie

Bishop Auckland store - Julie was lovely. Very helpful and friendly. Sorted what I need in no time

28 november 2025
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Logotyp för Frank's The Flooring Store

Svar från Frank's The Flooring Store

Hi,

Thank you for taking the time to leave this positive review regarding your experience with Julie at the Bishop Auckland store. We'll pass on your kind words!

Thanks,

Team Frank's

Betygsatt 5 av 5 stjärnor

Amazing

Sales man ste was absolutely amazing i would recommend asking for ste on your next visit to franks portrack 😁😁 5 stars from me amazing service and great price!!

28 november 2025
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Logotyp för Frank's The Flooring Store

Svar från Frank's The Flooring Store

Hi Eva,

That's fantastic! We're glad to hear your experience at Frank's The Flooring Store was a positive one.

Thanks,

Team Frank's

Betygsatt 5 av 5 stjärnor

Warren was very helpful!

Warren was very helpful and made the experience very easy and enjoyable.

26 november 2025
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Logotyp för Frank's The Flooring Store

Svar från Frank's The Flooring Store

Hi Luke,

Thanks for taking the time out of your day to leave this positive reviewing mention Warren. We'll pass on your kind words to him!

Thanks,

Team Frank's

Betygsatt 5 av 5 stjärnor

great service from warren

great service from warren. helped me choose a carpet within budget at a great deal so thank you.

16 november 2025
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Logotyp för Frank's The Flooring Store

Svar från Frank's The Flooring Store

Hi,

We love to hear it! Thanks so much for sharing your positive experience with us.

Thanks,

Team Frank's

Betygsatt 5 av 5 stjärnor

Julie at Bishop Auckland

Julie at Bishop Auckland, was lovely very polite answered all of my questions and reassured me about my worries to do with the carpets

25 november 2025
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Logotyp för Frank's The Flooring Store

Svar från Frank's The Flooring Store

Hi Amber,

That's great to hear! We'll be sure to pass on your positive feedback to Julie, she'll be happy to know she was such a huge help.

Thanks,

Team Frank's

Betygsatt 5 av 5 stjärnor

Julie at bishop aukland

Julie at bishop aukland absolutely amazing customer service and very helpful with our choice

25 november 2025
Omdöme utan inbjudan
Logotyp för Frank's The Flooring Store

Svar från Frank's The Flooring Store

Hi Connor,

Thank you for taking the time to leave such a positive review about your experience with Julie at our Bishop Auckland store. We'll pass on your comments.

Thanks,

Team Frank's

Betygsatt 5 av 5 stjärnor

Always ask for Julie in Bishop auckland

What a lovely lady (Julie)that helped me today in the bishop auckland branch
Very polite and helpful given the best options for my budget.
Will be coming back

25 november 2025
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Logotyp för Frank's The Flooring Store

Svar från Frank's The Flooring Store

Hi Hayley,

Amazing to hear! We will pass on your lovely words to Julie at our Bishop Auckland store. She'll be over the moon to know what a help she was.

Thanks,

Team Frank's

Betygsatt 5 av 5 stjärnor

Warren was absolutely brilliant from…

Warren was absolutely brilliant from the moment I walked in. He helped me choose the perfect carpet and some artificial grass, taking the time to explain the options without any pressure. His product knowledge was spot on, and he made the whole process quick, easy, and stress-free. Great communication, great prices, and genuinely excellent customer service.

1 september 2025
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Logotyp för Frank's The Flooring Store

Svar från Frank's The Flooring Store

Hi David,

That's great to hear! We really appreciate you taking the time to let us know about your great experience with Warren. We'll pass on your kind words.

Thanks,

Team Frank's

Betygsatt 5 av 5 stjärnor

SUPERB AND HELPFUL REDCAR OUTLET

Superb service from the guys at the Redcar Branch, especially Connor and Andrew who we dealt with, We had an issue with a previously purchased carpet and Connor rectified the problem immediately. Very helpful and professional.
First class service all round
many thanks....
Whose Ian as per your reply.?

21 november 2025
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Logotyp för Frank's The Flooring Store

Svar från Frank's The Flooring Store

Hi,

We love to hear it! Thanks for taking the time out of your day to leave such positive feedback about your experience with Ian at our Redcar store.

Thanks,

Team Frank's

Betygsatt 5 av 5 stjärnor

Great Service from Julie thank you so…

Great Service from Julie thank you so much for your help & guidance.
Fabulous Price & supporting our local community.

21 november 2025
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Logotyp för Frank's The Flooring Store

Svar från Frank's The Flooring Store

Hi Karen,

That's what we like to hear! We'll let Julie know how helpful she was. We appreciate you leaving this positive review about your experience.

Thanks,

Team Frank's

Betygsatt 5 av 5 stjärnor

great service from Julie at Bishop…

great service from Julie at Bishop Auckland fantastic. Thank you very great job yet again.

21 november 2025
Omdöme utan inbjudan
Logotyp för Frank's The Flooring Store

Svar från Frank's The Flooring Store

Hi Sharon,

We appreciate you taking time out of your day to leave this positive review. We'll pass on your feedback to Julie!

Thanks,

Team Frank's

Betygsatt 5 av 5 stjärnor

Ian is an absolute gent and wonderful…

Ian is an absolute gent and wonderful ambassador for the store. Their store has the message playing that they are built upon customer care and this is exactly what we have experienced today. The measure of people and a business is what happens when things need a little help and support. Franks are all that you could wish for and more. We very rarely leave reviews as they all read a little bit staged. But this is genuine from people who have lived their lives in and around Stockton.
Thank you Ian and your team. You truly have gone over and above.
5* and some.

21 november 2025
Omdöme utan inbjudan
Logotyp för Frank's The Flooring Store

Svar från Frank's The Flooring Store

Hi Paul,

Thank you for leaving such a positive review. We're so glad to hear Ian was a huge help during your experience at Frank's The Flooring Store. We'll pass on your kind words.

Thanks,

Team Frank's

Betygsatt 5 av 5 stjärnor

Amazing service in the Guisborough…

Amazing service in the Guisborough store by Lorraine, lovely friendly and very efficient

20 november 2025
Omdöme utan inbjudan
Logotyp för Frank's The Flooring Store

Svar från Frank's The Flooring Store

Hi Rosie,

Thank you for kind words! Lorraine at our Guisborough store will be thrilled to know how helpful she was to you. We'll pass the message on.

Thanks,

Team Frank's

Betygsatt 5 av 5 stjärnor

Excellent service.

Excellent choice of carpets.
Len, was extremely helpful and knowledgeable.

20 november 2025
Omdöme utan inbjudan
Logotyp för Frank's The Flooring Store

Svar från Frank's The Flooring Store

Hi Lisa,

Amazing to hear! We're so glad you had a great experience with Len at our Bishop Auckland store. We'll be sure to let him know how helpful he was.

Thanks,

Team Frank's

Betygsatt 5 av 5 stjärnor

Jules at Bishop Auckland

Jules was very helpful and explained everything in detail to me. Very friendly lady and excellent service. Really appreciate all the help I received and my flooring is beautiful!

19 november 2025
Omdöme utan inbjudan
Logotyp för Frank's The Flooring Store

Svar från Frank's The Flooring Store

Hi Jess,

Thanks so much for taking the time to leave such a lovely, positive review about your experience with Julie at our Bishop Auckland store. We'll pass the message on!

Thanks,

Team Frank's

Betygsatt 5 av 5 stjärnor

Nathan at Coulby Newham

Visited the Coulby Newham store and was advised by Nathan, his knowledge of the products were amazing , he also advised on fitting arrangements which were very welcome, a very pleasing experience, it's easy to see why the staff "love carpet's " will be back soon

14 november 2025
Omdöme utan inbjudan
Logotyp för Frank's The Flooring Store

Svar från Frank's The Flooring Store

Hi Jim,

We're so pleased to hear you had a great experience at our Coulby Newham store with Nathan. We'll pass on your positive feedback!

Thanks,

Team Frank's

Betygsatt 5 av 5 stjärnor

Great choice

Great choice, great prices!
Spoke to Julie in the Bishop Auckland store who was very helpful and really made the process easy.

18 november 2025
Omdöme utan inbjudan
Logotyp för Frank's The Flooring Store

Svar från Frank's The Flooring Store

Hi Helen,

Thanks for taking the time to leave us a review! We'll be sure to let Julie know how helpful she was.

Thanks,

Team Frank's

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