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Frank's The Flooring Store Omdömen 

457
•
TrustScore 4.5 av 5

4,3

Mattbutik
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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Tracy was superb in helping us with carpet samples and making decisions about our final choice. She was also very encouraging and assuring about how much help the carpet fitters could provide, as... Se mer

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Betygsatt 5 av 5 stjärnor

The store in Dragonville Durham. Jason and Anthony these two lads are the nicest and most helpful. Would recommend this store in a heart beat. Went above and beyond to help a young girl with a new bab... Se mer

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Betygsatt 1 av 5 stjärnor

Very disappointed with Franks Flooring. The staff at the Washington store were rude and unhelpful. The fitters did a poor-quality job, especially considering the premium price. To make matters worse,... Se mer

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Betygsatt 5 av 5 stjärnor

Visited the Bishop Auckland store today and was helped by Nathan,very lovely man. He was super helpful and had us sorted in less than 10 minutes with a matched quote and what we needed

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Företagsinformation

  1. Mattbutik
  2. Mattläggare
  3. Golventreprenör
  4. Golvförsäljare
  5. Heminredningsbutik
  6. Leverantör av trä och laminatgolv

Skrivet av företaget

From the far north of Northumberland, down to North Yorkshire, across County Durham, Tyneside and Teesside, Frank's The Flooring Store is the Northeast's most famous flooring retailer! With stores in Alnwick, Ashington, Bishop, Blyth, Chester Le Street, Consett, Coulby Newham, Cramlington, Crook, Darlington, Framwellgate Moor, Gilesgate, Guisborough, Hartlepool, Jarrow, Middlesborough, Newcastle Benton Rd & Stamfordham Road, North Shields, Peterlee, Redcar, Shildon, Shiremoor, South Shields, Spennymoor, Stockton, Roker, Ryhope and Washington, There's a Frank's The Flooring Store on just about every high street across the Northeast. Here at Frank's we save you money by buying better and passing the savings on to you. And Frank's ALWAYS makes sure it's impossible to buy flooring for less: Like for like, if you can find the same flooring for less, we'll give you the flooring free! See website for details of our price promise. I LOVE Carpets, Me!

Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

457 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 89 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(457)

141 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Outstanding Service

Took my 75 year old mam to Franks at Newcastle we were greeted by Nathan who went above and beyond with his advice, customer service and support in helping her pick and purchase carpets. I can’t thank him enough for his patience and making the process very smooth. Thank you Nathan. I highly recommend.

10 januari 2026
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Logotyp för Frank's The Flooring Store

Svar från Frank's The Flooring Store

Hi Debra,

We're so glad to hear Nathan provided you with the fantastic customer service we pride ourselves on at Frank's. Thank you for sharing your review with us.

Thanks,

Team Frank's

Betygsatt 5 av 5 stjärnor

Franks Flooring. Stamfordham Road

We went to Franks Flooring Stamfordham Road to get prices etc. Spoke with Dale who gave us the information we required. He was lovely and easy to talk to, not pushy at all. So after much deliberation , we decided to go back to Franks and dealt with Dale again, who made an appointment for Jamie to come out to measure and give us a price on the flooring we chose. We have now purchase flooring and just waiting to have it fitted.
I found both Jamie and Dale to be lovely, honest lads. And the same flooring we chose was cheaper than we had seen elsewhere. I would highly recommend them as they had already been recommended to us by my sister.

20 december 2025
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Svar från Frank's The Flooring Store

Hi Sandra,

Sounds like you had a great experience at Frank's, which is what we love to hear. Thank you for taking the time to tell us all about it. We'll be sure to pass on your kind words to the team.

Thanks,

Team Frank's

Betygsatt 5 av 5 stjärnor

Julie was very attentive

Julie was very attentive. Highly recommend.

30 december 2025
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Logotyp för Frank's The Flooring Store

Svar från Frank's The Flooring Store

Hi Aimee,

Thanks for taking the time to leave this lovely feedback. We will pass it on to Julie!

Thanks,

Team Frank's

Betygsatt 5 av 5 stjärnor

Brilliant sales perosn

Numerous occasions I have been to franks at ryhope in Sunderland. Each time I have been served by Graham. He is so friendly polite and professional. Nothing is a bother and he will always do his best to help you. He is always so pleasant and makes you feel welcome. I would just like to say what a great job he does. To be honest all the staff are nothing but helpful and Barbara who I spoke to on th phone was so lovely as well. Big thank you to Graham and everyone at franks.

14 december 2025
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Logotyp för Frank's The Flooring Store

Svar från Frank's The Flooring Store

Hi Claire,

That's fabulous to hear! We really appreciate you taking the time to leave positive feedback. We'll pass on your kind words to Graham and Barbara.

Thanks,

Team Frank's

Betygsatt 5 av 5 stjärnor

Julie at bishop auckland branch was…

Julie at bishop auckland branch was more than happy to show me all the products and found the exact carpet I was looking for and ordered it for the next day couldn't be happier. Service was second to none. Very much appreciated.

16 december 2025
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Logotyp för Frank's The Flooring Store

Svar från Frank's The Flooring Store

Hi Stuart,

Amazing to hear you had such a great experience in-store with Julie. We'll pass on your kind words. Have a great Christmas!

Thanks,

Team Frank's

Betygsatt 5 av 5 stjärnor

Brilliant service from Julie at Bishop…

Brilliant service from Julie at Bishop Auckland when choosing our new rug. Such beautiful designs to choose from, she really knew the stock and suggested something we hadn't seen and it was exactly what we were looking for! Thank you Julie!

10 december 2025
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Svar från Frank's The Flooring Store

Hi Amber,

We really appreciate you leaving such kind words about your experience with Julie at our Bishop Auckland store. We'll make sure she knows she made your experience great!

Thanks,

Team Frank's

Betygsatt 5 av 5 stjärnor

Brilliant!

Brilliant!! Service with a smile thank you so much Julie!

10 december 2025
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Logotyp för Frank's The Flooring Store

Svar från Frank's The Flooring Store

Hi John,

Thanks for your kind words! We'll let Julie know she made your experience great.

Thanks,

Team Frank's

Betygsatt 5 av 5 stjärnor

Julie is absolutly brilliant

Julie is absolutly brilliant. She help every single time when we needed carpets. She always smiling and welcoming.

9 december 2025
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Svar från Frank's The Flooring Store

Hi Lenicka,

What kind words! We really appreciate you taking the time out of your day to tell us about your positive experience with Julie at our Bishop Auckland store.

Thanks,

Team Frank's

Betygsatt 5 av 5 stjärnor

Mal at the coulby newham branch was…

Mal at the coulby newham branch was superb, we had a problem with the carpet we ordered and both him and his colleague helped resolve in half an hour. Helping me choose an alternative carpet and been extremely patient with me in what was a stressful situation. I would definitely recommend this branch and congratulations on having such helpful staff. We will be back for more carpets and definitely recommend to friends! Great job all round.
Mr and Mrs Smailes

27 november 2025
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Svar från Frank's The Flooring Store

Hi Katie,

Amazing to hear! We're so glad Mal was able to make your experience at Frank's The Flooring Store a great one. We'll pass on your kind comments.

Thanks,

Team Frank's

Betygsatt 5 av 5 stjärnor

Len was brilliant and very patient with…

Len was brilliant and very patient with us we will definitely be back next year when we finally able to get wooden flooring

7 december 2025
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Logotyp för Frank's The Flooring Store

Svar från Frank's The Flooring Store

Hi Michael,

We really appreciate you taking the time to leave such positive feedback about your experience with Len. We'll pass on your kind words.

Thanks,

Team Frank's

Betygsatt 5 av 5 stjärnor

Huge choice of carpets and the…

Huge choice of carpets and the friendly, professional advice from the staff. Slight fault in the carpet on delivery, which the staff noticed. The fitted the carpet and then replaced it when the new carpet arrived. Alan and his fitters did an excellent job. Will certainly recommend and will use again

5 december 2025
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Svar från Frank's The Flooring Store

Hi Stanley,

Thanks for your positive feedback and we're so glad the slight issue you had was resolved so promptly by our team.

Thanks,

Team Frank's

Betygsatt 5 av 5 stjärnor

Len was very helpful

Len was very helpful, polite and friendly. Got me booked in straight away. Very grateful, thank you.

4 december 2025
Omdöme utan inbjudan
Logotyp för Frank's The Flooring Store

Svar från Frank's The Flooring Store

Hi Lisa,

We really appreciate you taking the time to leave this positive review about your experience with Len at our Bishop Auckland store. We'll pass on the feedback!

Thanks,

Team Frank's

Betygsatt 5 av 5 stjärnor

Julie from the bishop Auckland branch

Julie from the bishop Auckland branch was absolutely brilliant... Service was 100percent satisfactory from the moment of walking in store to choosing carpet and getting it fitted would highly recommend and will be back for future carpets.

3 december 2025
Omdöme utan inbjudan
Logotyp för Frank's The Flooring Store

Svar från Frank's The Flooring Store

Hi Laura,

That's fantastic, we're so glad Julie was able to help make your experience at Frank's The Flooring Store so great.

Thanks,

Team Frank's

Betygsatt 5 av 5 stjärnor

Julie at franks flooring bishop…

Julie at franks flooring bishop Auckland was fantastic at getting us exactly what we wanted for an excellent price. She welcomed us as soon as we came into the store and organised our measurements straight away:)

3 december 2025
Omdöme utan inbjudan
Logotyp för Frank's The Flooring Store

Svar från Frank's The Flooring Store

Hi Rebecca,

That's amazing to hear! We'll let Julie know what a great experience she gave you at Frank's The Flooring Store.

Thanks,

Team Frank's

Betygsatt 5 av 5 stjärnor

Fantastic customer service went above…

Fantastic customer service went above and beyond - thanks Paul

2 december 2025
Omdöme utan inbjudan
Logotyp för Frank's The Flooring Store

Svar från Frank's The Flooring Store

Hi Stacey,

Thanks for your kind words! We really appreciate you taking time out of your day to leave this positive feedback.

Thanks,

Team Frank's

Betygsatt 5 av 5 stjärnor

5☆ for James

James at the Consett Store turned my stressful morning in to a positive one, he was so helpful and so kind. Really appreciate the help, highly recommend!

1 december 2025
Omdöme utan inbjudan
Logotyp för Frank's The Flooring Store

Svar från Frank's The Flooring Store

Hi Abi,

We appreciate you leaving these kind words regarding your experience with James at our Consett store. We'll let him know what a difference he made!

Thanks,

Team Frank's

Betygsatt 5 av 5 stjärnor

Warren was absolutely class sorting…

Warren was absolutely class sorting everything out
Fitters were great as well
Carpet looks fantastic
Very pleased thank you very much

1 maj 2025
Omdöme utan inbjudan
Logotyp för Frank's The Flooring Store

Svar från Frank's The Flooring Store

Hi Leanne,

Amazing to hear! We love receiving positive feedback, so thanks for taking the time to do this.

Thanks,

Team Frank's

Betygsatt 5 av 5 stjärnor

Steve for a gold star ⭐️

Steve in Stockton was so helpful and patient. He went the extra mile to make sure I was happy with everything and I would get my carpet before Christmas.

29 november 2025
Omdöme utan inbjudan
Logotyp för Frank's The Flooring Store

Svar från Frank's The Flooring Store

Hi Michelle,

That's great to hear! We're glad Steve was a huge help in getting your carpet down before Christmas.

Thanks,

Team Frank's

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