Absolutely shocking customer service. Was to receive my flooring today, and have not received it. This has put my customer out with no flooring and job will no longer be able to be done this wee... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I recently purchased some Karndean flooring from Frankly Flooring. The initial attraction was the competitive price, but the follow-up process made them top notch. Millie was in touch soon after t... Se mer
Företaget har svarat
Credit where credit is due. Very easy ordering process. I can highly recommend Frankly Flooring and their prices are very good. Simon was very helpful to sort out a payment issue quickly. (Payment we... Se mer
Företaget har svarat
As a flooring supplier & installer myself I must say Frankly Flooring has come up trumps on a few occasions supplying Amtico & Karndean at prices cheaper than my wholesalers & delivered in record time... Se mer
Företaget har svarat
Företagsinformation
- Golvförsäljare
- Mattbutik
- Dekoration- och inredningsbutik
- Möbelgrossist
- Heminredningsbutik
- Leverantör av trä och laminatgolv
Skrivet av företaget
Frankly Flooring is a family-run flooring store with over 20 years’ experience in the trade. We supply top household flooring brands — including carpet, laminate, vinyl, engineered wood, and luxury vinyl tile (LVT) — at unbeatable trade prices. Our flooring is delivered directly to your door anywhere in the UK, making it easy to transform your home with high-quality floors at great value.
Kontaktuppgifter
Unit 9 Newbury Works , BA3 5RX, Coleford , Storbritannien
- 01373 812250
- Sales@franklyflooring.co.uk
- franklyflooring.co.uk
4,4
Utmärkt
184 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 92 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy to use service with great…
Easy to use service with great communication from the start
14 november 2024
Omdöme utan inbjudan
Svar från FranklyFlooring&Furniture
Hi Jamie, many thanks for the review, we hope you’re loving your new floor!
highly recommended
After lots of research, they proved to be the cheapest for what I was looking for. Great website, easy to order and fast delivery. Would def use again
31 oktober 2024
Omdöme utan inbjudan
Svar från FranklyFlooring&Furniture
Hi Alex, thanks for the review, all good to hear. We hope you love your new flooring!
Service and response was generally very…
Service and response was generally very good and they promptly provided a refund when the order was out of stock. This encouraged me to place a further order. Communication was very good
20 september 2024
Omdöme utan inbjudan
Svar från FranklyFlooring&Furniture
Hi Andrew, many thanks for the review, we hope you love your new flooring!
Bit of a mixed review
Bit of a mixed review. I had an issue where I had three rooms in my house fitted with Hickory Pepercorn LVT. The floor colour of the Hickory Peppercorn LVT had been changed slightly by Kardean and when I asked about returning or exchanging the floor was told there’s a 30% restocking fee. Spoke to Kardean who were not interested and Frankley were not interested either stating there’s Kardeans policy. One room cost approximately £1450 so 30% to take a floor back is really excessive.
19 september 2024
Omdöme utan inbjudan
Svar från FranklyFlooring&Furniture
Hi Simon,
we are sorry you feel this way, but unfortunately can not help our supplier terms. this is all in our terms and conditions. Terms and conditions are not something we rigidly stick to, unless which we absolutely have to which in this case we did. the supplier will not waver there restocking fee and being a small family run business we simply cant afford to take the hit in these instances.
I Would recommend this company
I Would recommend this company, great prices, and the staff very helpful.
Good selection of flooring and fast delivery times.
Keeps you updated regarding your order.
10 oktober 2024
Omdöme utan inbjudan
Svar från FranklyFlooring&Furniture
Hi Rosemary, thank your for your business and kind review. We hope you love your new floor!
Beautiful flooring quick efficient…
Beautiful flooring quick efficient delivery + driver exceptional A*
29 oktober 2024
Omdöme utan inbjudan
Svar från FranklyFlooring&Furniture
Hi Carole, thank you for the review, we hope your loving your new floor! ;)
Absolutely amazing.
Absolutely amazing.
Price is always a consideration when making a large purchase and at the time these guys were cheapest by quite a margin.
I was skeptical as there were not so many reviews although they were positive.
I took the plunge and bought the Karndean flooring and then hoped for the best.
I needn't of worried they were superb, I was kept well informed via email, a courier contacted me within 48hrs and my flooring was delivered to Cornwall very well packaged and in perfect condition.
I will definitely return to Frankly Flooring in the future.
Thank you.
10 oktober 2024
Omdöme utan inbjudan
Svar från FranklyFlooring&Furniture
Hi Clay, thanks for the lovely review! enjoy your new floor :)
Just the job
Great price, easy ordering and good communication from Simon with delivery made on the date indicated.
14 november 2024
Omdöme utan inbjudan
Svar från FranklyFlooring&Furniture
Thank you for the review, we hope you love your new floor!
Knowledgeable sales staff
Tyler was very knowledgeable, quick to respond and very helpful- would absolutely recommend!
30 september 2024
Omdöme utan inbjudan
Svar från FranklyFlooring&Furniture
Hi Hannah
thank you for the review, we really appreciate it and hope you love your new flooring! :)
Great service and Great product
Great product, came on time, unfortunately the carrier was not good and did not communicate properly as they said they would, but that was not franklyflooring fault. Great price and service from yourselves 👍
20 september 2024
Omdöme utan inbjudan
Svar från FranklyFlooring&Furniture
Hi Les,
Thank you for your review its much appreciated, and sorry that the couriers communication was not as expected we have taken that on board. we hope you love your new flooring! :)
Easy to deal with with fast efficient…
Easy to deal with with fast efficient service and carpet looks great
20 september 2024
Omdöme utan inbjudan
Svar från FranklyFlooring&Furniture
We’re really glad everything was smooth and efficient for you — and even happier to hear your carpet looks great! We appreciate you choosing us and hope to help again in the future.
Sometimes a great price and great service is possible ……
Ordered Karndean and it’s fair to say that the prices out there are hugely variable and I was a little concerned about using on online only retailer. Did all of the checks I could and decided to place the order and from there have never looked back. Greats comms from Tyler acknowledging the order right through to delivery. Through no fault of Frankly Flooring a little bit of damage to one of the adhesives from the haulier ….. no problem for Tyler, responded immediately and we resolved. 1st experience and would highly recommend.
18 september 2024
Omdöme utan inbjudan
Svar från FranklyFlooring&Furniture
Thank you so much for taking the time to leave such a detailed and kind review!
We completely understand the hesitation that can come with ordering from an online-only retailer, so we're really glad you took a chance on us — and even more pleased to hear that your experience was such a positive one.
Competitive price and slick delivery
Competitive price and slick delivery, why go anywhere else?
26 september 2024
Omdöme utan inbjudan
Svar från FranklyFlooring&Furniture
Hi
thank you for the review, quite "Frankly" why would you ;)
Good price and delivered when the sales…
Good price and delivered when the sales lad said so no problems
Not fitted yet so cant comment on product also delivery driver refused to take large wooden pallet back with him so stuck with that now😳
16 september 2024
Omdöme utan inbjudan
Svar från FranklyFlooring&Furniture
Hi Dave,
thank you for your review, we're pleased you were happy with the over all experience, I'm sure you will love the floor once fitted! apologies about the pallet, we use an external company for this who don't take them back sadly.
Good price and service
Good price and delivery was as scheduled. The Karndean flooring looks amazing. Tyler was very helpful with ideas for the extra boxes of flooring and the return process was very smooth. Will definitely buy from these guys again.
2 september 2024
Omdöme utan inbjudan
Svar från FranklyFlooring&Furniture
We’re really pleased to hear everything went to plan — from pricing and delivery to how amazing your Karndean flooring looks
Great communication
From me ordering the wrong product code online through to the correct product then not being in stock for 5 weeks from the producer , Tyler replied promptly and efficiently to my queries by email and phone . Great customer service and competitive prices of goods .
9 augusti 2024
Omdöme utan inbjudan
Svar från FranklyFlooring&Furniture
Hi Nicki.
Thank you for your kind review. We really hope you enjoy your new flooring.
Good price and quick delivery
Advertised Karndean flooring in stock and at a good price.
Ordering and delivery straightforward and updated with delivery day on request.
26 juli 2024
Omdöme utan inbjudan
Svar från FranklyFlooring&Furniture
Hi Jonathan, thank you for the review, we’re pleased your happy with our service and hope you love your new floor once it’s fitted!
Brilliant
Cannot believe how good this turned out.
Ordered 30m2 of saxony carpet on Thursday.
Delivered free to my door next day.
Great quality carpet at a fabulous price.
WELL DONE FRANKLY FLOORING!!
19 juli 2024
Omdöme utan inbjudan
Svar från FranklyFlooring&Furniture
Hi David, thanks for the lovely review, we’re glad you love your new carpet! Enjoy!
I recently purchased Karndean from…
I recently purchased Karndean from Frankly flooring and couldn’t be happier with my experience! The quality of the flooring is outstanding and exactly as described. Delivery was fast, and the customer service was exceptional. The team kept me updated every step of the way. I would highly recommend this company for anyone looking for high-quality flooring.
30 maj 2024
Omdöme utan inbjudan
Svar från FranklyFlooring&Furniture
We’re really glad to hear you had a great experience from start to finish
Fantastic service from start to finish…
Fantastic service from start to finish Tyler was very helpful and the price was very competitive.
14 maj 2024
Omdöme utan inbjudan
Svar från FranklyFlooring&Furniture
We’re so pleased to hear you had a fantastic experience from start to finish
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.