Franklins Removals LTD Omdömen 

Just got my delivery sorted over to Germany from the UK. Very efficient and straightforward.
Liam & Paul did a great job delivering all over here nice and safe, also offloading stuff so quickly!
Great lads, good fun!

Thank you very much!

I can only say: what a great team
Paul & Lee
In all a great end to end experience to get help from FRANKLINS

Very efficient and putting most things where they needed to go as asked. Lee and Jamie were great

Very helpful and pleasant Great service from paddy and Lewis thanks a lot

We had a wonderful experience moving house using this company. Big thank you to Ben and Beverly for organising it and to Paul Kieran and Dave for such a smooth transition from one address to another. They worked so hard well done. Fully recommend them 👌

Good experience overall with Franklins Removals! The communication was clear since the get go, thanks to Bev. Paul and Jamie came to pick up our things in the NL and were very kind and helpful. Zac and Jamie delivered them in our new home in the UK and were great too.

As the volume of our move was relatively small, we had to wait a bit to know exactly when the truck will come, but everything worked well at the end.

I would definitely recommend Franklins Removals!

The delivery of our stuff was timely and carefully managed. Great service!

Very efficient

Zak and Dave were great at everything and took great attention when moving items

Zak and Dave from Franklin Removal have just completed multiple moves from two different addresses. Excellent service, helpful, polite and friendly. Made everything very stress free.

Really reliable and friendly. They came on time and very efficient. Will use again. Highly recommend

Amazing service from Franklins, would highly recommend to anyone! Moved us to France 8 years ago and recently move us from France back to the UK. Great team of guys, polite, friendly, efficient. All of our goods were handled with great care and everything collected arrived perfectly. Office team also very responsive via email. Thanks Franklins!

Irriplacable childhood memories and a filing cabinet with files were lost, and my mirror was broken.

By far the worst experience I've had with any company in my life. Please think twice before using this service for your property and read this in it's entirety before trusting them.

To start off, communication was insanely bad - my questions went unanswered many times and when I made my payment they didn't respond to me for a week, making me believe I might be scammed - but no, their communication was simply awful. I had to ask multiple times for things and my requests were not met over and over.

The moving company arrived in the exact timeframe I requested them not to, making everything very complicated. When they arrived the movers were not told that they were supposed to walk 150m to collect my stuff, which I payed £400 extra for. They also confirmed they would never see any of that money - so where is that extra cost for that walk going??

Then, of the very little stuff they needed to move, they managed to loose my filing cabinet, break my mirror and also loose the only irriplacable item in my stuff - a box full of childhood memories. Drawings I made as a kid, raport cards from primary school, my entire identity was in that box.

Not just that, but we received 2 items that werent ours - a box with a lamp in it and a huge box of tools - you'd think it would be easy to figure out where my box went by tracing these two rogue boxes - but no, nothing was found.

They then don't respond to me until I send an e-mail twice and never follow up until I once again have to ask for clarification on what happened to my stuff a third time. My stuff was never found, they have been completely and utterly useless in communication regarding it and I would never recommend their services to anybody.

Edit: After making this review Franklins reached out to me saying they would try to find my stuff, which they did a few days later.

They found my stuff which got delivered about a month after, and sent me a refund for my mirror so I could get a new one.

Stuff arrived well in the end but communication wasn't good until I made a bad review, which they seemed quite unhappy with. Glad they found it in the end though, thank you.

From start to finish Bev was our biggest asset with the move, at times I was in panic mode and she simplified everything, she talked to me in Laymans terms. Darren and Paul at the German end turned up 6 hours after they called us (put me into panic mode again) but they arrived, viewed the house contents, then they got on with the job in hand, and were finished in record time, I helped a little bit too, and got them both a cold drink and an ice cream lolly :-) At the UK end the 2 guys arrived a day earlier than was first planned, which suited us, and they emptied the truck in record time too. We have found no breakages or damaged furniture, which tells you just how professional they all are at Franklins. But honestly Bev for me is the complete backbone of the company, she practices her job so competently, that leaves you feeling content, whether per email or on the phone.

Clint and Jamie moved us from The Netherlands to the UK. They provided an excellent service, were friendly and professional - doing all they could to make the service smooth, keeping us informed along the way.
Bev was great when arranging the move and communication was good throughout.
You can tell they’ve been doing this a long time! Highly recommended!

Very professional service. Thanks to Jamie and Clint for their performance. I do really recommend their service.

Jamie and Zak G were absolutely great. Clear communication, detailed and quick. Very professional behaviour throughout the entire removal of my apartment.

Zack & Jamie did a great job of transporting our house contents and unloading it perfectly.

Very efficient and friendly
Jamie carl and Paddy

Moving from France to UK, part load. Very poor experience. Franklins were due to arrive on the Thursday but arrived just after midnight. Had to leave at 2pm to catch their ferry, leaving move incomplete. They had booked 9 moves for the trip, one of which they didn't do at all due to access issues. Then difficult communicating to get a refund. I was told the relevant department don't have a phone because they're too busy to answer one, then they didn't reply to emails for several days. Finally got a part refund but not commensurate with the proportion of the move that wasn't completed nor the expense that I am left with to arrange to complete the move. Lucky I still have access to the house.

I had travelled to France on the Wednesday because the movers were due to arrive on Thursday. I did not receive any communication from them until 6pm Thursday when I received a text that they would be leaving Paris at 6:30pm and wouldn't be with me until 11:30pm. They arrived just after midnight. They began the move at 7:15am or so the following morning. However, they subsequently advised me that they had to leave to catch a ferry at 2pm. This was clearly not enough time to complete the move along with the packing service that I had paid for and they also avoided removing any bulky items on the basis that there would need to be another removal anyway. Two boxes were not packed properly and had collapsed on delivery. They pointed out some mouse activity which meant they would not move some items in proximity which I accepted and saved a little time that would otherwise have been needed to move those items.

It is worth noting that I had previously had two separate removals of items from the UK to this same address in France (not with Franklins) and both had completed entirely satisfactorily.

After this (partial) move I would recommend anyone considering an international move to:
a) not use Franklins.
b) before accepting a quote to be clear what happens if the movers do not arrive on time or are otherwise unable to complete the move
c) clarify how long they expect the move and any packing to take and be confident it seems reasonable to you. Franklins subsequently argued that the time they were there would be sufficient to complete the move when it very clearly wasn't
d) to be clear what any refund would be for a incomplete move and any circumstances under which the movers might blame you for any failure to complete the move to the agreed schedule or to reduce a refund. Logically, a refund should be at the very least proportional to the part of the move not completed and ought to be more than that if you are left with arranging another move. Franklins ultimately offered approximately 25% of the quoted price in refund whilst having packed less than half and delivered (according to them) two thirds of the allocated load.