France and Son Omdömen 447

Great delivery and service!

I recently had an issue with a desk I purchased from France & Son that developed significant cracking sooner than expected. While the situation itself was frustrating, I want to recognize Julia P. from their team for how professionally she handled the resolution.

Julia stayed responsive throughout the process, coordinated with the manufacturer, and ultimately helped secure a full store credit so I could move forward with a replacement. She was courteous, patient, and clearly worked to advocate for a fair outcome.

Customer service makes a big difference when issues arise, and I appreciated Julia’s help in getting this resolved.

Do not buy. In stock items take weeks to be delivered. I am still waiting. They clearly mislead and deflect. I asked for a refund but they claim the item is considered shipped when packaged and waiting to be picked up.... so absurd. I am disputing the charges with my credit card company. If I could go back in time, I would not purchase from them.

Great! Delivery team was polite and professional!

I ordered two nightstands from France and Sons. Unfortunately, one of them was delivered with the marble top chipped. This was not on France and Sons, but the manufacturer. Julie P. at France and Sons was able to resolve this within less than a week and is working on getting my exchange scheduled now. Very easy to work with and great customer service!

The shipping was fast and it’s great that you are able to return items! Alex and Berenger delivered my coffee table and did a great job with a smile!

My secretary desk was delivered by Berenger and Alex. The were very professional and friendly and went out of their way to ensure the deliverumy was perfect .

Joshua and Hugo were so helpful with delivery and it was such a smooth process

My interactions with the staff at France and Son were extremely positive and helpful. I had questions about my item and they were answered both through the chat system and by phone call - helping me make a decision that I am very comfortable with. I note that when our call was dropped or cut off twice, the team member I was conversing with called me back, and didn't leave me to start all over with someone else. Sounds trite but in our days of constant challenge to get to someone easily through these phone systems, this simple outreach meant something.

Meghan Allen, an exceptional customer service representative, has been incredibly helpful in assisting me with the replacement of my coffee table. France and Son offers such beautiful products! I am genuinely pleased with their company.

Joshua and Henry were wonderful and quick!

Great products , a bit of a wait for one item but delivery with quantum was great. Barringer and Alex were awesome with delivery and took our old table.

Berenger and Alex coordinated a smooth delivery! They were flexible with our timing and delivered our coffee table without any issues. 5 stars

Joshua and Henry were very helpful in delivering the two consoles I had delivered. Quick and careful and made sure the furniture was placed in the correct spot.

Ariel and Christian did an excellent job delivering. On time, professional and courteous. They even carried the piece from the road because it was raining and they didn’t want the truck to get tracks near my driveway and took their shoes off to bring it in.

Terrible company. It's been two months since I placed my order and I was just notified that after "several delivery attempts" a part of my order was returned to the company, and now I must pay "storage" and "re-shipping fees" to (partially) get my order. Zero timeframe provided for the second item from the same invoice. Company making false claims about delivery (the house ALWAYS has someone it in, and I received no notices, no communication regarding delivery attempts.). This company is fraudulent and bogus.

Agustina has been so helpful and responsive!!

I recently purchased two pieces of artwork from France & Son. The selection was beautiful in person and the pieces arrived carefully wrapped and damage free.
I did run into a small concern with my order, but what really stood out was how fairly and professionally the team handled it. They were responsive, understanding, and made sure everything was resolved in a way that felt thoughtful and customer focused.
Overall, I’m very pleased with my purchase and the support I received.

Joshua and Henry are great. They were clean, respectful, helpful, patient and helped me through a customer service issue. Feel totally comfortable with them delivering my chairs.

I would have liked to receive a call, text or email in the morning of when the benches would be delivered. I had reached out all 3 ways and didn't hear anything. The chairs showed up at 6 pm. Drivers were very nice with delivery and we understand their route was held up in Philly and they still needed to get to NC by the end of the night.