Once i placed the order with Fragrance 365 from the beginning to quick shipment their service reps were excellent!! keeping in touch with emails. Really glad they were a Canadian co. and had my fav... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fragrance 365 doing a great job I received my second order so fast there perfume and cologne are affordable. I always recommend to my friends to go to this website it’s legit. Looking forward for my n... Se mer
The first time I placed an order with Fragrance365, all was great until I had to hunt down my order from UPS. As for my shopping experience, absolutely no complaints! My orders were received and promp... Se mer
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I Absolutely love Fragance 365 online store, they are very professional, promptly responded to my emails in a respectful kind matter! The only thing that I really miss is they don’t give you any sampl... Se mer
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Företagsinformation
Skrivet av företaget
Fragrance365 is Canada's leading online fragrance outlet offering the best price on authentic designer perfumes, cologne. Buying 100% authentic fragrances online has never been easier with Fragrance365! Browse now!
Kontaktuppgifter
10929 166a St NW, Edmonton, AB , T5P 3V5, Edmonton, Kanada
- +18336032365
- admin@fragrance365.ca
- fragrance365.ca
4,1
Bra
191 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
the product and the price
19 december 2022
Excellent service and shipping
it was smaller than I thought it would be but that's on me. Not sure if it smells like the original perfume because it has been so long but appreciate it could have changed.
Excellent service and shipping. Came safely packaged.
16 november 2022
Items were in stock
Items were in stock. The customer service rep was good enough to contact me on a clarification issue on my order. I appreciated that.
14 november 2022
Good customer service
I got some problems with the delivery due to my new address, so Fragance365 did everything to expedite and solve the problem. Thanks.
17 oktober 2022
Svar från Fragrance365
Very sorry about this whole situation Renato. As discussed, due to the newness of your address our courier was unable to verify the address unfortunately. We will be following up with that courier so we get quicker notification of shipment issues to avoid this in the future. I hope the new order I expedited at no cost meets your expectations and you enjoy your products.
Looking forward to ordering again
First time ordering from here and I look forward to ordering again. Shipping took a little longer than expected but everything was packaged nicely and was exactly what I ordered!
20 augusti 2022
Svar från Fragrance365
Great to hear, thanks Glenda! We hope you find something you like with us again!
The image of what I ordered and what I…
The image of what I ordered and what I received was different.
13 juli 2022
Svar från Fragrance365
Hello Angela, as I mentioned in your product review you left, very sorry that this happened. Please check your inbox for the email I sent and we will rectify this for you.
Great!
Order didn't take too long to ship, got everything I asked for, and the package was packed nicely so nothing would get broken! They have a pretty good selection, and I love that they have samples as well. A little pricey, but a good experience all around and I would still recommend and purchase from them again!
29 juni 2022
Svar från Fragrance365
Wow, thanks for the great review Aleisha! I'm so happy you had a good experience with us. I hope you choose us again.
Great experience
Although initially the wrong fragrance was sent, you went above and beyond to make it right and you did that very quickly. We all make mistakes but it all comes down to how you handle those missteps and you did a great job. I will order from you again, no hesitation.
Regards,
Brian
15 juni 2022
Svar från Fragrance365
Thanks for the review Brian, and for your patience while we figured out where the discrepancy was. We look forward to your business again.
Don't need anywhere else
I finally found my spot to get anything fragrance related! Could rarely find the after shave balm I like without a gift pack. Found it here for half the cost I used to pay and got it delivered really quickly. Great store.
18 maj 2022
Omdöme utan inbjudan
Svar från Fragrance365
Thank you for the great review Justin. We're glad you found your fragrance and hope you shop with us again!
Order arrived well packaged and timely
Order arrived well packaged and timely. Great prices! Easy to track shipment through emails sent.
28 februari 2022
Svar från Fragrance365
Thanks for the great review Sherry! Glad you were able to find what you were looking for and track your shipment. Hope to see you again!
Excellent customer service
When my order arrived I was disappointed to see that one of the fragrances was not what I had ordered. I had ordered two bottles of this fragrance so I contacted the company and let them know that I wanted to return the two bottles and they told me to keep them and that they would also refund me for the purchase price. That is going above and beyond and I couldn't be more pleased with their customer service.
23 januari 2021
Omdöme utan inbjudan
Svar från Fragrance365
Thanks for the glowing review Keith. We always try to find ways to make the online shopping experience painless. We hope you continue to consider us for your future fragrance purchases.
What amazing customer service
What amazing customer service - all small business are struggling with COVID and it's affect on deliveries - John at Fragrance365 answered all of my emails quickly and professionally and the order was just as described!! so impressed!!!
16 december 2020
Omdöme utan inbjudan
Svar från Fragrance365
Thanks for taking the time to write the review - glad you had a great experience!
I received my package relatively soon…
I received my package relatively soon considering the ongoing pandemic. I loved the perfume I got; it was reasonably-priced. The customer support was prompt as well in answering questions I had about delivery times. Great work!
31 maj 2020
Omdöme utan inbjudan
Your service was good and delivery…
Your service was good and delivery fast. Perfume was exactly what i ordered. Thank you
25 maj 2020
Omdöme utan inbjudan
Awesome service
23 maj 2020
Omdöme utan inbjudan
Thanks for your fast shipping
23 maj 2020
Omdöme utan inbjudan
Everything was fine - product price is somewhat outrageous
Everything was fine. Delivery, service etc. My main concern is the product I ordered. The price has more than doubled. I paid over $100CAD for a 50ml bottle. Used to be $60CAD or less for a 100ml bottle. Other places are the same or don’t carry it at all. Why? Is the manufacturer not sending anything anymore because of COVID? Therefore, the retailers maximize the profits of the stock they have? I did an impulse buy and didn’t realize it was 50ml until I received it. Would I do it again? Probably not at the same price.
19 maj 2020
Omdöme utan inbjudan
Svar från Fragrance365
We appreciate you taking the time to review your experience. Before addressing your points - you do have the opportunity to return the item. We offer a money-back guarantee on unopened items (less shipping). If this is something you'd like to pursue, please email us.
To address your inquiry about increasing pricing due to a shortage of supply - we DO NOT and would NEVER consider doing this. Our business is based on customer service and we would be out of business in no-time as consumers are quick to catch on to such practices. I personally would be very surprised if any other industry participant were doing this - it's just not worth the couple of extra $'s one would make vs. the potential consumer backlash!
To address our pricing practices - they are complex to say the least, but are largely drive by costs like with any other business. We continually invest our business to better serve the customer. These improvements (while largely recouped over time) impact pricing. You may also note that customers pay no shipping/vat fees (on orders over $50 vs. $175 a few months ago) - this too has a small effect on pricing. There are really too many variables to discuss here but we are like any other business where we look to recoup our costs + achieve a fair profit.
In regards to the manufacturers volumes - we have no insight into this. I'd suggest you reach out to them directly if you're interested. Regards, Chris - President, Fragrance365.ca
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