Foxit  Omdömen 215

This morning my paid for version says it is no longer licensed, my license code no longer works, the chat bot is useless, I cannot email them and I refuse to fill out their ridiculous contact form (that you can only use if you have an order number).

I called them and got a recorded message saying my version isn't supported, buy a new one..... Unbelievable it was working perfectly last week.

I would talk with someone about this but Foxit are now impossible to talk to unless you have hours to spare, which I don't. You have just lost our companies business. AVOID!!! another once good company has become useless.

What a joke, I have had a licensed version of Foxit pdf editor for years and as a company we have spent thousands with Foxit, time to look for an alternative company that will support their customers.

Do not invest your money in this company or product. The interface is not user friendly on mobile, and the signature process is arduous. I had an even worst experience with their customer service trying to rectify this. They absolutely refuse to provide refunds so it's a sunk cost. It's been a while since I've been this disappointed in a product.

Scam it is. Cannot unsubscribe.

This company scams it's users. Once you subscribe there is no way to unsubscribe and they keep charging you monthly despite you contacting their support.

Dark UX pattern and straight up scam of a company. Frustrating to deal with, do not give them your credit card information. These guys are utter trash.

Paid for Foxit. Their updates don't work. You have to uninstall and reinstall when you do, there is no way to enter in your activation code. They've stolen your money. Unfortunately there's no alternative to Adobe (which you'll have to install anyway to use macros) Foxit is a freaking joke, if you compare it to other companies like LibreOffice.

Just renewed subscription, paid and after few days I am not able to use it.
The license process is not working, after renew the software is blocked.
Very complicate to get the fox it run without issues.

I did a trial, requested a refund, and never got it within the 15-day window they suggested. Then I was charged again for a subscription renewal while waiting for the first refund, which was odd. I added that refund request to the mix.

Overall, it took two and a half months to get my trial and erroneous renewal refunded. Thank you to Kiara for her clear communication and action on this. It took a long time, but I got the impression that there were some organizational deficiencies at play here, and she kept it positive and tried to help as best she could.

The product itself wasn't for me, but I'd recommend seriously vetting the company before any commitments, as it can really take a while to see results on seemingly simple things.

My company switched to Foxit and I HATE IT! The pdf commands are different, the graphics portion suck, and I can't for the life of me figure out how to do a hard dash. Used to be "shift, control, -", but that shrinks the font size. I want real pdf back!!!!!

I had purchased Foxit Phantom PDF in 2019. It was quite expensive at the time for what it did. But it turned out to be an indispensable piece of software. I never upgraded it. It did everything I needed it to do without any issues. Never crashed. I used it to convert PDF docs back to Excel or MS Word.

I then decided to upgrade my PC from Windows 10 Pro to Windows 11 Pro. This was basically a new computer. But I needed to remove the licence from the old system and move it over to the new one. I could not load the old version into Windows 11. I noticed that much of Foxit software is now sold as SaaS (Software as a Service) rather than permanent licence. I really wanted to reuse what I had. As a long shot I contacted Foxit Support and explained my dilemma and provided evidence of my licence. They responded overnight with a link to download the software, and removed the licence from my Windows 10 installation. I followed the link and downloaded and installed the software on my new Windows 11 PC without any issues. Excellent service, even though I was out of warranty. Thank you Foxit.com
(Case ID:#316256)

a bug where it keeps asking to print every time I open, tried to trouble shoot the issue using their site, but they aren't very helpful. Just downloaded different software and now the issue is gone.

For anyone interested just swapped to SlimPDF 2.0 and it's great, it just works.

The product was great but the licencing was not. I signed up under the trial which allowed me to use one licence across multiple devices (Windows, Mac and mobile) which went great. I then paid the subscription and discovered that you can only use the license on one PC. Unbelievable! What software company these days allows a user licence on only 1 PC? I have a desktop and a laptop so would need 2 licenses. Anyway, I contacted support and after 'some' time they responded. They were good and understanding and were a bit surprised at the limitation. They processed my refund without any problems (after 14 days). Very disappointing to go through the process of selecting a PDF editor and then told you can only use it on one PC. I'm now using UPDF on multiple devices and find it similar and cheaper.

ZERO support. I paid twice, because my trial version ran out, and I was in a panic to fix a document. TWO DAYS have passed, and they don't answer the phone, have no live support, and don't answer emails.

'Free Trial' was a scam! entered my payment details to try the product for 7 days - it wasnt for me so I cancelled within a couple of hours of downloading it. They took my money anyway. I contacted them numerous times to politely request my money back with proof of my cancellation and got nowhere. eventually had to go through paypal to get them to get my refund which they duly did for me. Thank goodness I used Paypal to pay! Terrible treatment by a company that couldnt care less.

used to love foxit pdf pro, did everything we need. Bought many licences.
now;
constant vulnerabilities flagging up on all our security software, all high.
Regardless of upgrade to new versions and clearing it up, within weeks more are found.
Plus; they no longer allow direct purchase unless you have an email battle with them, all they want is subscription. It should be a standalone purchase and that should include all free upgrades on any security issue.
For the last time now I uninstalling every licence and going to have to move to adobe.

I attempted to transfer my Foxit licence from an old computer to a new one, however the software appears to have a bug and won't allow re-activation. I already deactivated the licence on my old computer so it could be reactivated on the new one—this used to work before, but no longer does. When I created a support ticket, they did not resolve my issue but just closed the ticket saying it was resolved because they "cannot keep the ticket open for so long". Frustrating and extremely unprofessional.

I like foxit reader a lot for mobile and pc. It does what it means to do. I presume they are a good company too but i will leave one star up for development

If online support fails, call their customer service number. It really is 24/7 and they really do call back.
I was unable to update my Foxit subscription over a month - updating from the application did not work, and from the online auto-chat, it referred me to a download page that only listed trial versions.
1) It turns out "Trial" is also for software updates - their web management is SLOW on clarifying what that link provides.
2) The phone support sent me a direct link to update the software, which works.

It may go up to 5 stars, when their web manager addresses the known issue.

I created a Trustpilot account specifically for this.

Their PDF reader is more difficult to remove than most malware, even though this software is well over a decade old.

I bought Foxit pdf editor and paid an extra $30 for 24/7 human support. Total crap, they never answer their phone and don't call you back. The program itself is very buggy (pdf editor v 13), and is neck in neck with Adobe for the crappiest product ever. I would avoid Foxit at all costs.

Tried to cancel automatic renewals. No EASY way to do it. No phone for customer service. No info on web site.