Foundever Omdömen 

I worked for Foundever until September 2026, and after everything I saw towards the end of my time there, I can honestly say I'm glad to be out.

For a company that never stops banging on about its values, its people and how much it supposedly cares about employees, the reality is very different.

You hear all the usual corporate rubbish about people being at the heart of everything they do, but when things start going wrong, you soon find out just how little some of that actually means.

Senior management were hardly anywhere to be seen when things were running smoothly. But the minute there were problems, suddenly everyone had something to say. Unfortunately, very little of it was actually useful to the people worrying about their jobs.

One thing that stuck with me was hearing how the same work could be sold in South Africa and the Philippines for a fraction of the UK price. Brilliant. Just what you want to hear when your job's on the line. So basically, we're too expensive? Years of hard work and loyalty mean nothing if someone else can do it cheaper. Makes you feel really valued, doesn't it?

People have given years of their lives to this company. They've worked hard, put up with constant changes, hit targets and done everything asked of them. Yet when it comes down to it, you can be made to feel like nothing more than an expensive number on somebody's spreadsheet.

And don't even get me started on the carrier bag incident.

Imagine sitting there, genuinely worried about whether you're going to have a job, and watching a site director doing what looked like some sort of tombola with a supermarket carrier bag.

I genuinely couldn't believe what I was seeing.

People were worried about paying their mortgages, supporting their families and what they were going to do next, and there we were watching something that wouldn't have looked out of place at a school fete.

Maybe whoever thought that was appropriate didn't see anything wrong with it. But from where I was sitting, it was an absolute disgrace. There are ways to handle situations involving people's livelihoods, and that certainly wasn't one of them.

What annoyed me most was the complete lack of understanding about how people were feeling.

Employees are expected to be professional at all times, remain positive, be flexible, support the business and just get on with things. Funny how those same standards don't always seem to apply to the people making the decisions.

And the constant talk about being one big team? That soon goes out of the window when money becomes the priority.

I understand businesses have to make difficult decisions. Contracts come and go, and nobody expects a company to keep work that isn't there. I'm not stupid.

But there's a massive difference between making difficult business decisions and treating people like they don't matter while you're doing it.

That's what really left a bad taste in my mouth.

It's easy to put nice words on posters, send out emails about company values and talk about employee wellbeing. Actually showing a bit of compassion when people are facing redundancy or uncertainty is apparently a different matter.

I saw colleagues who had worked hard for years genuinely worried sick about what was happening. They deserved better communication, better support and a lot more respect than I felt they received.

By the time I left in September 2026, I'd completely lost faith in the company and particularly in the way certain people in senior positions handled things.

I know there are some genuinely decent people working at Foundever, and I wouldn't want this to reflect badly on them. In fact, it's those people I feel sorry for, because they're the ones who have to deal with the consequences of decisions made above them.

Would I recommend working there? Based on my experience, absolutely not.

If you're thinking about joining, don't just listen to what they tell you during recruitment. Ask what happens when a contract ends. Ask how staff are treated when jobs are at risk. Ask what support is actually there when things go wrong.

Because it's all well and good being told you're valued when everything is going nicely.

It's when things go wrong that you find out what a company really thinks of its people.

And after what I witnessed before leaving in September, I've made my own mind up about Foundever.

JS – Former employee, September 2026

Very unprofessional company was advised I would get small assement and would be able to start once completed never received, despite calling voice mailing emailing no response if this is how they teach potential staff imagine how they treat customers

Paul Newcastle

Horrible place to work. Poor management. High turn over rate. And as soon as your ready for a raise they find a reason to get rid of you. They are always training new people so as soon as your ready to get a raise they get rid of you n put a new person in your place. Horrible place to work. I called our Congressmen and his office is looking into it. Very shady place. Something isn't right there. Also not to mention how many of the team leaders are pedophiles. Absolutely disgusting.

Disappointing experience with management, communication, workplace culture and offboarding at FOUNDEVER PORTUGAL

I am sharing this review based on my personal experience working for Foundever Portugal. Unfortunately, my experience raised serious concerns about management communication, employee support, workplace culture and the handling of my departure.
I have retained written records relating to the issues described below.

Management and workplace culture
I found aspects of the management communication unhealthy and, at times, unnecessarily confrontational.
There were situations where legitimate questions and concerns from employees did not appear to be handled constructively. I also experienced comments and behaviour that I perceived as discriminatory and unsupportive.
More generally, I experienced a workplace environment where communication could feel inconsistent, dismissive and intimidating rather than supportive. This created a lack of trust and made it difficult to feel comfortable raising legitimate concerns.
In my view, employees should be able to ask questions about working hours, leave, compensation and contractual rights without feeling that doing so could result in negative treatment.

Communication and management decisions
I experienced situations where information given to me by management appeared inconsistent with information communicated later or with the records available to me.

There were also occasions where decisions affecting my working schedule and accrued time were communicated abruptly, without what I considered to be adequate explanation or discussion.

At one point, while I was attempting to clarify how accrued time would be handled, disciplinary action was raised. I found this disproportionate and unsettling, particularly because my intention was to obtain clarification rather than create a conflict.
I believe these situations could have been resolved through transparent, respectful communication.

Offboarding and final payment
My employment ended earlier this year, and I was informed that my final accounts would be processed after my departure.
I subsequently received documentation indicating that a final payment was due, but the corresponding amount was not credited to my bank account as expected.
I contacted HR and the Offboarding team while management were also copied on the correspondence, and I repeatedly and asked for:
-confirmation of when the outstanding payment would be made;
-a complete breakdown of my final settlement;
-clarification of accrued holiday entitlement;
-clarification of public holidays worked and how they had been accounted for;
-clarification of compensatory/banked hours;
-clarification of approved clinic time; and
-an explanation of a separate small payment I had already received.

Despite several written follow-ups and a formal escalation, I received automated acknowledgements but no satisfactory substantive response addressing all of these questions.
The lack of transparency during the final payroll process was particularly disappointing.

Overall experience
My overall experience left me with serious concerns about the management culture and employee experience.

The issues I encountered included:
-communication that I found highly inconsistent and unsupportive;
-comments and conduct that I perceived as blatantly discriminatory;
-management decisions that were not always adequately explained;
-concerns about the accuracy and consistency of information provided to employees;
-disciplinary communication in circumstances where I was attempting to clarify my employment rights;
-delays in receiving meaningful responses or complete ignoring of important inquiries, including HR related matters;
-lack of transparency regarding final payroll and accrued entitlements and delays in pay without any valid justification; and
-difficulties obtaining a clear reconciliation of my final settlement and complete ignoring of multiple emails for clarity.

I am not making these comments lightly. I have retained the relevant correspondence and documentation relating to my experience.
I believe employees deserve a workplace where concerns can be raised without fear of intimidation or disproportionate consequences, where management communication is respectful and consistent, and where departing employees receive clear and timely information about their final entitlements.

I highly suggest if you keep records and report to authorities immediately, if you experience similar.

I hope the company takes these issues seriously and improves its management communication, employee support, workplace culture and offboarding processes.

Desastroso.
Una de las empresas (por lo menos la que respecta a Sevilla) con peor calidad humana que he tenido la desgracia de experimentar.
Te rehúsan DLFs, vacaciones, te cambian horarios sin ton ni son aunque lleves años con dicha rotación. Te prohíben y te amenazan con "Contact Logs" para despedirte con una justificación inane e existencial (si no consiguen presionarte y amargarte hasta que eres tú el que te vas para evitar pagarte por despido).
Mas de 1/3 de baja en una de las campañas, y aun así no mueven un dedo.
Para más inri, tienen a trabajadores con cantidades ingentes de nóminas pendientes por pagar, pluses de idiomas y transportes de más de 3 meses pendientes también...
Añado que si encima exiges lo que es tuyo, estás amenazado de despido indirectamente y te tratan fatal. No cumplen sus promesas y les importa una m***** que vivas en Cádiz o en Mallorca. De repente te dicen que revocan tu permiso de teletrabajo y, aunque el motivo sea cuidar de tu madre enferma, te lo niegan. Yo he llegado a oír: "Se jode y viene a la oficina", viviendo a más de 250km de la oficina.
Una vergüenza.
Evitad esta empresa a día de hoy como la peste.

Meine Erfahrung im Projekt Oace (Düsseldorf)

Meine Erfahrung im Projekt Oace in Düsseldorf war insgesamt sehr negativ. Die Teamleitung empfand ich als unprofessionell und für eine Führungsposition ungeeignet. Statt Mitarbeitende zu unterstützen, entstand für mich der Eindruck, dass einzelne Beschäftigte ausgegrenzt oder schlecht behandelt wurden.

Besonders irritierend war für mich das Verhalten einer Teamleiterin, die häufig in schwarzer Kleidung auftrat und sich selbst als „Vampir“ inszenierte. Sie machte wiederholt Bemerkungen darüber, Blut trinken zu wollen. Ich empfand solche Aussagen in einem beruflichen Umfeld als unangebracht und verstörend.

Außerdem hatte ich den Eindruck, dass unter einigen Führungskräften ein respektloser Umgangston herrschte und Mobbing gegenüber Mitarbeitenden toleriert oder gefördert wurde. Auch das Verhalten der Regionalleitung wirkte auf mich wenig professionell.

Die Arbeitsatmosphäre belastete mich psychisch zunehmend, sodass ich mich letztlich entschied, das Unternehmen zu verlassen. Wer Wert auf einen respektvollen Umgang, Professionalität und den Schutz der eigenen mentalen Gesundheit legt, sollte sich vor einer Tätigkeit im Projekt Oace in Düsseldorf ein eigenes Bild machen.

Dies schildert ausschließlich meine persönliche Erfahrung.

Prendono gente a caso per qualche mese e qualche capetto che guadagna quanto te pensa di essere arrivato ma la realtà è che NESSUNO è in grado di dirti COME procedere in questa o quella situazione senza che poi un'altra persona di pari livello dal punto di vista gerarchico aziendale ti dica l'esatto opposto. La colpa ovviamente sarà sempre tua: se la squadra Qualità ti dà un bel 10 il tuo diretto capo (e anche il suo capo) ti dirà che non conta nulla perché in realtà hai sbagliato tutto, ma ovviamente se prendi un voto basso dal Quality ma non si capisce il perché nessuno te lo sa dire. Vieni accusato di aver fatto cose che non hai fatto e addirittura ti mettono a fare "corsi" (in realtà ti annullano corsi che hai già fatto per tenerti impegnato un paio di giorni e poi stai senza far niente per settimane) per non farti lavorare anche per più di un mese anche se in teoria dovresti "recuperare" la votazione media da parte di clienti (poco importa che le valutazioni negative vengano solo da utenti che desiderano ottenere rimborsi cui non hanno diritto COME ESPRESAAMENTE DETTO DALLO STESSO CAPO CHE TI ALLONTANA DALLA PIATTAFORMA SU CUI DOVRESTI LAVORARE A UN MINIMO DI CASI AL GIORNO INVECE! Se poi esponi il trattamento che subisci sulla chat coi colleghi e i vari capi,vieni censurato e poi espulso dalla chat mentre scopri però che alcuni capi vanno a sparger la voce che devi recuperare e non puoi lavorare. Poi ovviamente mandano via te come il collega che pensava di essere superiore perché non lo avevano messo da una parte a far niente. Poi vedi promozioni per gente che sbaglia sempre tutto e non sa assolutamente niente (i danni fatti da quella stessa gente dovete sempre sistemarli te e i vari colleghi) e che però diventa futuro caposquadra (e che in teoria dovrebbe GUIDARTI). Ti cambiano la pausa pranzo mezz'ora prima? Colpa tua che non controlli in continuazione mentre lavori. E mi raccomando: dì al cliente che devi attaccare e attacca pure se insiste e fallo arrabbiare perché un caposquadra ha deciso che "la schedule" è cambiata all'ultimo (e partecipa ai "meeting" online per sentire dove si è trasferito e come si è fatto i capelli perché devi far parte della squadra).

L'unico delle HR in grado di darti una risposta è il loro capo, che quando poi gli parli durante il meeting indetto per dirti del mancato rinnovo (tu già lo sai, perché ai quattro gatti che restano hanno mandato la lettera di rinnovo giorni prima e agli altri niente) a due giorni dalla fine del contratto ti fa pure pena perché in pratica non ha minimamente potete in quella conversazione e si prende solo la rabbia della gente.

Non è un'azienda in cui ci si capisca qualcosa: tanti piccoli capetti che ti dicono cose discordanti e a un certo punto magari vengono rimandati a fare il lavoro dei sottoposti oppure scade il contratto pure a loro e buonanotte (c'è pure chi entra direttamente in quella posizione e quindi non ha fatto il lavoro dei sottoposti e QUINDI ti dice ridendo che non ne sa niente ed è inutile chiedere).

Pure la formazione fornisce spesso informazioni obsolete, incomplete o errate e te ne rendi conto quando ormai stai lavorando (la maggioranza delle cose me le sono studiate io da sola perché veramente a volte non sapevamo nemmeno di cosa i clienti stessero parlando!).

Ti dicono anche quando licenziano quasi tutti che però (chissà come) non ci sono posizioni aperte in Italia e di cercare all'estero. Non ci si capisce niente.

Ah, vi dicono anche che si può rientrare per altro tempo se magari uno che sta dentro presenta il vostro curriculum (una specie di coadiuvazione per trovare più gente, e quindi I POSTI CI SONO), ma quando procedi così ricevi un'email che ti dice che non puoi rientrare così perché per loro hai già lavorato (la prima volta eri entrato con regolare invio di CV tramite portale online di ricerca di lavoro, ma loro stessi creano questi "programmi" per trovare gente e quindi ovviamente segui quelle istruzioni).

Pieno poi di capi che ignorano i messaggi in chat dopo averli letti ma tu devi impiegare mezzo secondo a rispondere al tuo capo diretto anche se stai lavorando in chiamata.

Offshoring and AI

If you are American and you work for a living, as opposed to doing corporate double-speak and lying to employees, give this a wide berth.

If you end up here for some reason, your job is going to the Philippines or India, or to AI. Start writing your resume immediately, nobody in the company will help you do anything, and everyone will tell you something different to keep you from being able to talk to anybody in charge about your situation.

Genuinely uninterested in employees who are not cheap foreign labor.

If theres a score of ZERO , I will give them a BIG ZERO!

I worked here as a customer service representative in a Telco Account which is Verizon and all I can say is this is the worst company I worked with in my entire journey in BPO.

Emagine they will pull you out in the middle pf your first half shift just because they decided to terminate 20 employees within that day without letting you know in advance nor explaining you after they pull you out and remove all your access.

How dare them take the my commission when it's my effort to make a sale , pitch the product just because I am no longer active in the company!!!

Their salary was not worth it for the stress they are giving to you! The salary was not worth it to receive hurtful words from their customers just because the company itself is 🤦🏻‍♀️🤦🏻‍♀️🤯😵

PURYAGABAAAAA! Plus the managers 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️ BIG NONONONO

If you wish to work in BPO , make sure not to waste your time and effort working in FOUNDEVER!

Please lang if you don't want to have a bad experience , don't work here in FOUNDEVER!
Worst company ever!!!!

I believe they provide customer services for The National Trust in the UK. I use the words 'provide' and 'customer services' loosely as I don't think they understand the concept.

If i could give them a FAT ZERO i would fired over drama that another person started and i defended myself is crazy.

Abusano della salute mentale dei loro dipendenti, non rispettano le leggi ordinarie e nazionali, ti riducono allo sfinimento. Ti danno colpe personali quando i loro sistemi non funzionano. Ti fanno lavorare ore extra senza pagarti e senza segnarle quindi illegalmente.

Lavorare per loro è stata una delle esperienze più brutte della mia vita, gente falsa e cattiva con lo scopo di usarti e trattarti come robot senza nessuna considerazione a livello umano sociale. Sono delle belve assetate di denaro e non guardano nessuno in faccia, anzi quando hai problemi invece di supportarti ti pressano fino a farti stare male, grande abuso di salute mentale. Dovrebbero essere controllati e indagati, per sfruttamento e istigazione alla violenza psicologica e per evasione fiscale. Partner credit mai versati, soldi rubati, dei veri evasori.

En la oficina de Sevilla, despiden a gente de forma masiva e infiltrada, un ERE incubierto. Te cambian horarios y condiciones de trabajo para forzar a la gente a que se vaya y no tener que indemnizarles. Los superiores hacen bullying y tratan mal a los trabajadores. Permiten la discriminación entre compañeros. Me despidieron hace un mes de manera injusta, inventando una bajada de rendimiento, manipulando los resultados de mis evaluaciones. Ya está comunicado a ITSS

I worked for the Raisin line. Don’t work here. They play with your salary and bonuses, and on top of that they don’t care about doing the job well—what matters to them is that you hit the numbers, which is very unprofessional. If you complain about the processes they themselves impose—processes that negatively affect your productivity—the first thing they tell you is that if you don’t like it, you can leave. They demand a certain level of productivity without providing the necessary tools, with mediocre team managers or skill managers who often don’t even have answers about the processes, and then they blame you for not having them. They don’t take service quality into account. I don’t understand how companies request services from this company when their service quality toward clients is terrible, because as an organization they are a mess.

Si pudiera le pondría 0 estrellas.
Durante una formación inicial de aproximadamente cinco días, esta no estaba suficientemente adaptada ni resultaba útil en mi caso, ya que no se proporcionaban materiales claros de apoyo (como documentación o guías detalladas para la identificación y gestión de casos), lo cual no me permitía repasar las cosas en casa. Durante esta formación, el formador realizó comentarios en tono burlón sobre personas que no continuaban en el puesto, mencionando incluso un caso de una persona con TDAH y autismo que tuvo una crisis el primer día y no regresó, riéndose de la situación. Usan llamadas grabadas de ejemplo de cómo se tiene que atender y cómo no, y en las que son de cómo no hacerlo se ríen de el trabajador y el cliente.
Tienes que pedir permiso para ir al baño y ellos deciden cuando te lo dan, al igual que deciden cuando haces el descanso para comer, en mi caso mis descansos duraban entre 5-10 minutos.
Como la formación no me sirvió de nada tenía que pedir ayuda a compañeros o supervisores, por eso mismo a mis espaldas empezaron a criticarme llamándome irritante y pesada, esto me enteré ya que una compañera que estaba LITERALMENTE al lado los escucho criticando a todos los que éramos nuevos.
En resumen, no respetan a nadie, te tratan con superioridad y solo hablan bien con los que ya tienen experiencia en el puesto.

Don't work here.
I worked for foundever, for their Telenor Customer. They are a scam, wont pay you, try to take advantage of you.
If you use your rights, or talk to "facket" hey will kick you and refuse to pay out that salary. Shit Bosses, uses everyone and everything. For your Own mental health, don't ever work here.

Simply just don’t the place is a terrible to work
Worked in the virgin media campaign and it was beyond mind blowing how there was so may rules which just confused and contradicted each other in every possible manner literally cannot do right for doing wrong targets are just crazy expect you to be a robot which just annoys customers as they have had the same conversation twice if your lucky or three times more than likely and if you try and feed this back your basicly told straight just to do as your told and continue too annoy customers then get a hard time for stats mines were always ok but constantly seen this same thing happen with other staff members

Also worked in the ivo campaign
There is good mangers there how ever there hands are tied with the demand of the. Business it’s self and the expectations and there forced to be not very nice but you can tell they understand and don’t like it

If you call in sick here you will feel like your speaking with a doctor receptionist they will decide if you are sick enough to work or not and tell you straight to come
To work and fix your illness

HR
If you ever have a dealing with them just leave they be friend younger staff members and share all your personal problems with them and use there knowledge on employment rights and the company’s procedures in order to please who they are friends with for what ever or who ever they have decided to complain about

Best thing about foundever

Was leaving foundever

The turn over over staff is expected at 4 people a month

Stars shared with a senior operations manger

Says it all really

I'm from the Philippines. I was invited to take the online assessment yesterday which I passed. Today, I was scheduled for an interview. I was able to enter in the zoom link sent via email but this is where all of the tragedy will begin.

You'll need to enter multiple break-out rooms. When I finally reached the room for initial interview, we've been there for over an hour! We even had the chance to chit-chat with each other talking about how poor the recruitment management they have. Some says they've been there for 3-5 hours with no facilitator in the room! Some also says they've been there back & forth for days!

This is the worst experience I had in my job application. This company is legit, it's just they really have a poor management on their applicants! Avoid this at all cost!

Incompetent recruiters, very bad experience with Amel. They offer you another role than the one you applied for, don't reply to emails anymore, then when you let them know that you're no longer interested and got another opportunity, they send you an automatic rejection email lol