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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

First time ordering from Foudys and very disappointed. I ordered a hoodie which I received within a few days, however as it was too big I returned it, they received the return over a month ago and I h... Se mer

Betygsatt 5 av 5 stjärnor

I have ordered all my Chelsea shirts and a mystery box from Foudys and they have quickly become my go to for anything regarding women's football! As a Chelsea fan, buying Chelsea Women kits from... Se mer

Betygsatt 5 av 5 stjärnor

Great service! I ordered a football shirt with players name on it. When I got confirmation of the order I realised I had ordered the wrong size. Emailed Foudy’s and they amended it for me and my shir... Se mer

Betygsatt 5 av 5 stjärnor

I’ve now ordered multiple items on the Black Friday deals through Foudys and all have arrived within 2 days of the order being placed! The deals each day have been incredible and I don’t think anywher... Se mer

Företaget har svarat

Företagsinformation

  1. Fotbollsbutik
  2. Sportaffär
  3. Butik med samlarobjekt inom sport
  4. Butik med träningskläder

Skrivet av företaget

The first retail store in the world dedicated to fans of women's football.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

285 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 66 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

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Betygsatt 5 av 5 stjärnor

Great business

Ordered a number of times from foudys

Always fast service and quick to respond

Love supporting a small business!

25 juni 2025
Omdöme utan inbjudan
Logotyp för Foudys

Svar från Foudys

Thanks Emma! We really appreciate you coming back to us time and time again. You're helping to make a big difference to women's football and I promise we'll continue to reinvest into women, women's sports and the women's football movement!

Helen

Betygsatt 5 av 5 stjärnor

Really great site

Really great site, every time I’ve made a purchase it’s arrived far quicker than I’d expect. Would highly recommend.

25 juni 2025
Omdöme utan inbjudan
Logotyp för Foudys

Svar från Foudys

Thanks Jason, that's so good to hear!

Helen

Betygsatt 5 av 5 stjärnor

Great experience from start to finish!

Great experience, from ordering and customisation options, to them quickly answering my questions via email, and then receiving the product - correct patches and all! 😉 I ordered on 05/06/2025 and it was shipped on 10/06/2025 - I think this is good, considering that it was a printed shirt and they had a huge influx of Euros orders around this time.

I did previously order a Mary Earps shirt from them in 2023 and was quite disappointed that it came just unfolded in a mailing bag with no protective packaging... I wasn't going to order again, but I'm very glad I did: the shirts now come neatly folded in a box with a little paragraph about the brand on the inside of it. 🤩

I WILL be ordering again - I have my eye on an Aitana Spain shirt!

Thank you Foudy's! 🥰

10 juni 2025
Omdöme utan inbjudan
Logotyp för Foudys

Svar från Foudys

Yeahhhh! As a small company we're constantly evolving and this last 2 years has been a lot of change. A better office space, a better system and our packaging has stepped up. Thanks for coming back :)

Helen

Betygsatt 5 av 5 stjärnor

Fabulous store

Fabulous store. We went to the newly opened London location and the staff are absolutely lovely. Helen gave us top tier customer service and went well beyond our expectations.

10/10 experience. Keep doing what you all are doing!!

17 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great customer service

I ordered a personalised Lionesses shirt and then had a change of heart about my size. Emailed Foudys customer service and they responded the next day to get my order changed and let me know. The shirt is perfect and the personalisation is top quality. Love Foudys and will DEFINITELY order from them again. Friendly and responsive customer service!

5 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The best

I never get my shirts from anywhere else now. The service is amazing, they know the women's game inside out and always have the best stock that you can't get in more mainstream sports retailers. Staff are fantastic, always reply to emails. Got all my Australia world cup gear here, and came back for my Lionesses Euros shirt and jacket - great service again.

11 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great team of people.

Super fast delivery, found items I couldn’t find anywhere else. Found them on TikTok and now absolutely love them.

5 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great product & even better customer service.

Customer service is brilliant, am so thankful for the help and kindness I’ve been shown.

My initial shirt came as a misprint, I got onto them and they replaced it immediately. Whilst we had a few mix ups with shirt sizes, the customer service was extremely helpful and stayed kind throughout. Special shout out to Arbon who was a pleasure to deal with.
Highly recommend! Will be using for future shirt purchases.

10 maj 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

130 pound are lost after ordering from them !

I lost 130 pounds dealing and ordering from them..worst decision to order from them !
I say again 130 pounds are gone !!
I would not recommend to anyone ordering from them ! My items never came..ordered from them 3 shirt but only one shirt came in parcel ! When I got the parcel I had a strong feeling something is missing so I took a video straight away and sent them a proof..but they didn’t take responsibility for that ! The packaging so bad and prone to be stolen or to be open.
Horrible customer service not replying to mails in the right time and as they wrote to me..”give as a time to reissue this for you”
They replied me that the weight was calculated when checked the parcel and even then they were wrong about the weight of the shirts.
What is even worse that after this order that I had missing shirts I had another next order and for some reason the packaged was more secured with glued sticks…maybe because they realised that the way of their packaging is horrible and gives opportunity to steal from the package..
Guys it’s really dangerous to order from them as your jersey can be stolen or lost.
And thank you Halen that you decide to improve your packaging for next customers as you learned the lesson..and I paid the price for that lesson..130..what a shame commenting that you would look into your packaging because you realise something was off but at the same time leaving me off..
No Halen I didn’t have a good experience with you !
pounds are gone !!! And their not even offering compensation after realising that the packaging made me lose my jerseys !!
Literally a loss of money !

31 mars 2025
Omdöme utan inbjudan
Logotyp för Foudys

Svar från Foudys

Hey David,

Thanks for reaching out. Lucas and the team emailed me yesterday as a pre-cursor to you potentially reaching out.

We have tried to be as detailed as possible and supportive as possible in dealing with the issue you've had, but fundamentally we posted out all of the items you requested.

1. The weight of the items came to 934g and that was inputted on the Royal Mail system. The box of products would've been rejected by Royal Mail if we had weighed it incorrectly and it had sat in a "1 shirt weight category". 934g is the weight (within a few grams) of three shirts.

2. You suggested that it would not be possible to fit three products into a box. The team then filmed three shirts fitting comfortably in the box.

3. When the team take product off the studio floor it impacts the inventory. The inventory matches what the system says, meaning the products left our studio. It could not have left any other way (other than in an order) due to our cctv and monitoring.

4. If the packaging arrived and it appeared "prone to being stolen" then this would be something that regularly occurs across the thousands of packages we've sent out over the past few years. This is the only case I can think of where this has happened / it's incredibly rare. However, i'll take a look into our sustainable packaging to see if we can improve it.

We are honestly devastated that you have had products removed in transit to you and the team at foudys have been responsive, providing videos and explanations of how we can't be held responsible. They are keen to support you in making a claim to Royal Mail or exploring what could've happened in transit / arrival to your home.

I'm glad you've had a good experience with us alongside this order to the value of over £200 and I hope that helps you to see that we're a well thought of, respectable organisation that wants to provide kits to the women's football fan base.

Let us know if we can help with your claim to Royal Mail,

Helen
CEO

Betygsatt 5 av 5 stjärnor

Awesome products and excellent service

I love that there is a store dedicated to women’s football. I have previously bought a mystery bundle which was awesome and I have recently received my NWSL order, and my basket on their website is full but the bank balance is not. Will definitely be buying from Foudys again, highly recommended.

1 mars 2025
Omdöme utan inbjudan
Logotyp för Foudys

Svar från Foudys

Hey Amy,

Thanks for the review. We really appreciate the support that helps us to grow and continue providing to the fans of women's sports.

Thanks,

Helen
CEO and Founder

Betygsatt 5 av 5 stjärnor

Great to see Foudys stocking NWSL…

Great to see Foudys stocking NWSL shirts, managed to bag a day 1 Angel City release with shirt printing and delivered 24 hours later.

1 mars 2025
Omdöme utan inbjudan
Logotyp för Foudys

Svar från Foudys

Thanks Suki!

It was a long road to The NWSL but we got there in the end. So buzzing to have the league represented on the home of women's football.

So glad you got yours quickly. We had some teething issues with some shirts that weren't printed correctly by the league, but on the whole we managed to get them to our users in a speedy manor. Still learning and developing.

Thanks,

Helen
CEO and Founder

Betygsatt 5 av 5 stjärnor

10/10 No Notes

I have been waiting for a company to provide NWSL drops for such a long time. The future is bright for Foudys

1 mars 2025
Omdöme utan inbjudan
Logotyp för Foudys

Svar från Foudys

Thanks Laura, we got there in the end!!

It was a dream to launch The NWSL and we've already got our order in for 2026. Big things coming!!

Helen
CEO and Founder of Foudys

Betygsatt 5 av 5 stjärnor

Brilliant service

Brilliant service. Super quick postage. Absolute banger of a shirt.

1 mars 2025
Omdöme utan inbjudan
Logotyp för Foudys

Svar från Foudys

Now I need to know what shirt you got... haha

In all seriousness, thanks for the review and thanks for supporting small business!

Helen
CEO

Betygsatt 5 av 5 stjärnor

Just ordered an NWSL shirt form Foudys

Just ordered an NWSL shirt form Foudys. Shirt arrived well packaged and within 24 hours. Love this independent business - will definitely order from them again.

1 mars 2025
Omdöme utan inbjudan
Logotyp för Foudys

Svar från Foudys

Thanks Cath! Big love for independent businesses and big love for customers who support small biz.

Hopefully see you on the site soon (or in our upcoming store in London!!)

Thanks,

Helen
CEO and Founder

Betygsatt 4 av 5 stjärnor

I got my 2 shirts 1-2 weeks after I…

I got my 2 shirts 1-2 weeks after I sent the order, which is alright considering I don’t live in England. I did have to pay extra for my shirts to come into my country but that’s not FOUDYS fault. My shirts are really good quality and I got the mystery bundle so my shirts were way cheaper than if I were to buy them individually so that’s a win! I really like the staff they were good at communicating and really nice!! I would 100% recommend buying from FOUDYS !

14 februari 2025
Omdöme utan inbjudan
Logotyp för Foudys

Svar från Foudys

Hey Vega, thanks for this feedback! Out of interest what country is it? We're keeping a note of countries charging customers so we can do better in the future.

Helen

Betygsatt 5 av 5 stjärnor

You have to use Foudys

I've used Foudys more times than I can count they are the first stop for anything related to women's football apparel, super fast, very responsive, very friendly printing is always amazing. Love them.

14 februari 2025
Omdöme utan inbjudan
Logotyp för Foudys

Svar från Foudys

Legend! Thank you! Excited to work with you this year and excited to launch boots too... I'll definitely need to pick your brain on boots to add to store please :)

Betygsatt 3 av 5 stjärnor

My mystery bundle was NOT worth it

I ordered a Mystery bundle after seeing the great things they post on Tiktok. I was extremely disappointed as i really wanted to love this company. BUT I got items that would have cost me less to buy directly at the time of receiving and i would have been able to choose what i got. I received items not related to my supported teams and not related to the women teams at all. I know a mystery box is well... a mystery, but i believe I shouldn't have received a rival teams item after being asked for prompts.

Small positives are, the shipping did come in good time, and i did receive some items, and customer service has been great so far, so much so that i have upped my 1 star experice to 3 stars.

EDIT: I cant find a way to respond. I received the Barcelona Straight Fit Jacket (Currently priced at 45 pounds on Foudys) And a blank Arsenal 3rd kit (currently priced at 55 pounds on Foudys) My prompt i mentioned my love for Arsenal, England, Australia and Ireland, favorite players being KCC and Russo. I would have understood the value if the shirt came printed. I am also completely floored at how I ended up with a jacket for one of Arsenals biggest rivals in the champions league... Not sure of the benefit of asking the teams i support if not taken into consideration.

EDIT EDIT: Thanks Helen, I appreciate what you are saying in regards to the item costs. I think the argument of value gets a little harder though different countries and I can appreciate i may have been a little harsh to call that out instantly. Ultimately i think i was just shocked to see Barcelona in my bundle when comparing to social media posts. I have just received an email from Arbon also about my issue, and have to give props to the quick customer service. Does get a little hard to fix this issue from the other side of the world, but hopefully we get somewhere. For the response to my complaint, and the way it is currently being handled i have upped to a 3 star rating as I do think i shouldn't have received the barca item and is going to cost me more money to fix.

11 februari 2025
Omdöme utan inbjudan
Logotyp för Foudys

Svar från Foudys

Hey Courtney,

What did you get in your mystery bundle?

Thanks,

Helen

EDIT: Hey Courtney, Thanks so much for the info! In our T&Cs and all of our videos on socials we clearly state the £150 minimum is the Recommended Retail Price. Arsenal jerseys are £80 and FCB jackets range from £80-145. I know our discounts are amazing right now on the store but we want to benefit customers who don't want the surprise too. We also change the discounts constantly so a few days ago your products could've added up to a much higher discount price / much lower as the e-commerce sites eb and flow.

With the bundles we also support all customers to return their whole bundle with no reason needed if the products are in the same condition you got them in.

With FCB we have found that they're a really liked women's football team on the whole, but we shouldn't have assumed you like Barcelona if you didn't put it on your list. In hindsight, we would've probably relied on your style choice on the jacket as it sounds like you didn't reference FCB anywhere else. I'm really sorry you were disappointed and you can return your bundle / get it replaced with something else if you'd prefer.

If you're returning / refunding the item then all the details can easily be found on our website here: https://foudys.com/pages/shipping-returns

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