Morgan & Morgan Omdömen 

My experience with Morgan & Morgan, particularly in working with attorney Sam Burson and case manager Coran Gardner, has been disappointing from a client-service and communication standpoint.
I want to be fair in acknowledging that work was done on my family’s cases. Sam successfully negotiated settlement offers for my children, and Coran provided updates regarding settlement checks, provider reductions, and other outstanding matters. I recognize that portions of the settlement process depend on insurance companies, medical providers, and other third parties and are therefore not entirely within the firm’s control.
However, my primary concern throughout this experience has been the lack of proactive and consistent communication. Far too often, I felt responsible for initiating contact to determine the status of our cases, what steps had been completed, what remained outstanding, and what timeline I could reasonably expect. There were also instances where I had to follow up multiple times for a return call or clarification, as well as situations involving paperwork where the communication between members of the team appeared inconsistent.
This became especially frustrating because I communicated clearly that the accident had created significant financial hardship for my family and asked whether anything could be done to expedite the process. I also made it clear that I was willing to immediately provide any documents, signatures, or information needed from me to prevent unnecessary delays. Despite communicating that urgency, I continued to find myself following up for status updates and timelines.
I understand that legal cases take time and that attorneys and case managers cannot control every aspect of the process. My criticism is not simply that the process took longer than I wanted. It is that, as a client, I should not have had to work this hard to remain informed about my own case.
When someone hires a law firm, particularly following an accident and during an already stressful period, communication matters tremendously. Even when there is no major development, a brief proactive update saying, “Here is where we are, here is what we are waiting on, and here is what happens next,” can make a significant difference.
Morgan & Morgan is a very large firm, but clients still deserve to feel that their individual case matters. Based on my experience with Sam and Coran, the firm could greatly improve its client experience through more proactive communication, clearer timelines when possible, better internal coordination, and more consistent follow-through.
I appreciate the work that was ultimately performed on our behalf, but the communication and overall client-service experience fell short of what I expected from a firm of Morgan & Morgan’s size and reputation.

Do not believe that Morgan & Morgan cares for the people. It's a bunch of B.S. I was rear ended total loss. They grab my case for a month and a half they kept calling and giving me hope (1 month & a half) all of a sudden they drop the case and said the person that rear ended me had no cover insurance, they could off said that before. Instead of keeping me in the loop all that time. The case worker on the case kept saying call me anytime we are here for you. Another B.S. she never bother answering my calls.

I drove about an hour every day to work for over 20 years and during those early morning hours I would hear a half dozen radio ads from Morgan and Morgan, the largest accident attorney in GA. They flooded radio and TV, touting their size and unbelievable connection to their customers. The one ad that stands out the most was the one where a guy, potential client, a “NOBODY” called Morgan and Morgan, and the ad goes on to say that the senior Morgan tells the potential customer was not a “NOBODY” and anyone calling Morgan and Morgan is a somebody that their firm was going to give them the best support and representation. Remember that one?
Well, I fell for it, I recommended Morgan and Morgan to a female friend from west GA that was involved in an accident where a driver from Canada, one just passing through, cut in front of her jeep, crashed into the side of her jeep and then pushed her off the road/street and into some poles at a gas station parking lot. There was damage to the vehicle and some physical injury to her, but there was not enough to go to the hospital. Police were contacted, reports were written, and details were covered with the Canadian driver that admitted to causing the accident and was able to drive off.
My friend told me about the accident and, thinking I was doing the right thing, told her to contact Morgan and Morgan. They are experts You were in an accident, hurt, there was damage and you needed some help. And of course, you will not be a “NOBODY” with them and they will get you on the right track with medical help and maybe help her with truck damage and insurance.
She placed the call, weeks go by, she called again and was given a doctor’s telephone number to call, nothing more. She was instructed to call their doctor but no response, no new calls ever came from Morgan and Morgan, you know the people that care, and no calls from their doctor. It has been 5 months and NOTHING, no calls from them, no return calls from their doctor, no help with the accident itself and sadly, she has been treated like a “”. Just like the M&M ad said would never happen. You can say anything in an ad, just like the government, it does not have to involve the truth! I had to apologize to my friend for my poor judgement listening to nothing more than an ad, and ad with no real people behind it. So, here we are, what a frustrating joke this is.
So, if you find yourself in a position where you need an accident attorney, do not take my word for it, do not call Morgan & Morgan, find a law firm that cares and were someone you know has had some success and do not waste your time here, unless you are OK with being the “NOBODY.” Now I am going after her insurance company, Progressive, as well. She pays for full coverage insurance, the Canadian had insurance too but do you think anyone has helped her get her damaged vehicle repaired? She is just another NOBODY there too!

Had some issues from the beginning with lack of communication. Because of the lack of communication, I had to send my own paperwork in to request the type of hearing I would prefer since the letter said I only had 10 days to respond and they never responded to my several messages. I left a one-star review previously due to the communication nonsense, then a very nice lady calls me and tells me she's changing my case manager over to a different lady "Amber". I boosted the rating to a five-star because of how awesome she was. Then the new lady she assigned, lied to me stating that I couldn't change my mind on the type of hearing I would like to have. I decided to search the internet and found out that I can change my mind, I will post the wording below. I believe "Amber" my new Legal Assistant decided to tell me that information because obviously the longer it takes the more money they make. I should have known better to hire a large firm like this. Bad mistake on my part! Don't follow suit!!!

Info found:
Yes, you can change your mind. If you initially asked for an in-person hearing with a Social Security Administrative Law Judge, you can request a switch to a telephone or online video format, though you should contact your assigned hearing office as soon as possible to make the request.

They post that they handle cases for service animal denial yet they don’t take the case. They said it doesn’t qualify. I’ve yet to see one case that does qualify for these people, but they definitely don’t say do what they say they’re going to and they definitely don’t want to tell the parameters for this.

Beware of Morgan & Morgan: Zero Empathy or Communication. This firm operates like a corporate machine where clients are just file numbers. My handling attorney consistently ignored direct phone calls, email questions, and specific requests. Instead of practicing honest communication, they focused entirely on daily pressure tactics to force a signature on a closing statement with an inflated settlement number. This number was clearly designed to maximize the firm's excessive fees rather than protect my best interests. They completely refuse to negotiate their charges or show basic compassion. Avoid this firm and look for a dedicated attorney who values communication and client care.

They didn't even make it through the front door: Unprofessional intake experience and judgmental demeanor

The law firm Morgan & Morgan recently received a call from me to explain my situation and the reason I needed their help. As soon as I finished explaining, the intake operator asked me if I called for a consultation or if I just wanted to leave commentary. That was her first major mistake, and it set a negative tone from the very beginning.

I clearly stated that I wanted a consultation. She asked me what day and time I wanted a callback. Since it was 3:01 AM on a Saturday, I requested a callback right away at 3:02 AM. When she repeated the question, I told her that if an immediate callback did not fit into their standard office parameters, she should simply tell me their available hours so I could choose a time within that frame. Instead of providing the hours, she refused to answer and just kept repeating her question. When I reiterated my request, she responded incredulously, repeating the word "today" in a highly judgmental tone.

While she eventually stated someone would call me back, her demeanor made it clear she did not take me seriously. I strongly believe she lost her composure, abandoned her professionalism, and will not even present my case information to the actual lawyers.

I chose to call because I was watching Channel 2 at 3:00 AM on a Saturday morning and saw their documentary advertisement. The ad spoke about helping people who feel they have nowhere else to turn, which inspired me to reach out. However, based on this front-door experience, they appear just like any other heavily advertised television law firm. Furthermore, while they constantly broadcast ads for medical malpractice, slip-and-falls, and automobile accidents, they rarely mention work-related injuries. I even mentioned to the operator that they might not be able to help me with my specific issue anyway, but she dismissed it entirely and turned my call into a joke by asking if I just wanted to leave commentary.

I am a very serious potential client who challenged this firm based on the values they claim to stand for on television. This front-door intake experience was entirely unprofessional.

My 88 yr old mother in law was in a bad vehicle accident in N. Fort Myers FL. She suffered 9 broken ribs, fractured left leg, punctured lung, 5 staples in her head, concussion and multiple bruises and skin tears. We contacted M & M and they were very responsive and seemed interested in taking the case.

Then came the bad and shocking news. We were told that although the other driver was at fault and cited for running a red light, there was no compensation to pursue. Their reason, the at fault driver carried the state minimum requirement insurance. How my mother in law could suffer such serious injuries and not be entitled to ANY compensation is something we as a family, will NEVER understand.

I was treated like a no body. I had a case 5 years ago and was not even able to talk to anyone about my case. I had a good case. The Morgans a cocky, arrogent, classless and brag about everything. You should not brag, you should stay humble. I would not reccomend them to anyone. They are not the best lawyers in the country, There are plenty of better lawyers out there. Bigger does not mean better. So please stay away from these people. They are bad mean people and will drop you like a bad habbit when they figure out that you don't have a case. YOU HAVE BEEN WARNED.

Wish I would have read these reviews before I called them. Terrible communication, impersonal, rude, pushy. Stay away.

My case was settled December 2025. At settlement my attorney held the lump sum close to $9000 that he would pay my medical bills. Up to now 8 months later I am being harassed by credit collectors and I reached out to my attorney in Boston and the response has been poor. I am reporting this case to mass bar

First.. you advertise the kinds of cases that you do handle. You need to also advertise the ones you WILL NOT. You say your for the people..you fight for the poor against the powerful.. that's all lies. I have contacted you several times with what I know for a fact is a good case. Termination for health issues is against the law. And you advertise that you handle those kids of cases. Yet when I reached out to you on both occasions from both businesses that terminated me for being seriously I'll. You turned me away. And even your referrals were invalid. Instead of simply saying I AM AFRAID TO GO UP AGAINST A BIG CORPORATION LIKE WALMART. You turn me away and refer me out to someone else that's afraid to take the case. You like injury cases and insurance cases. So that's all you should be advertising. And you need to change your slogan from FOR THE PEOPLE. To FOR CERTAIN PEOPLE WITH SPECIFIC CASES AND FOR THE PEOPLE WHO ALREADY HAVE MONEY. You're a false advertiser because clearly you do not handle the cases you advertise that you do nor do your referrals. Your a joke. And dare I say. A liar. Sorry not sorry that's how I see it.

they say they are for the us that is wrong . handed them a malpractice case and said they can't help. so much for being for the people

Beware of the Morgan and Morgan law firm and its adverts. Not all that glitters is gold. I'm talking as a customer who has gotten burned by their terrible performance. I was injured in a 2024 accident that was not my fault. I contracted this law firm, but I have gone through a harrowing nightmare. The firm has no respect; they are slow, professional liars, and they rarely communicate or answer emails and phone calls. It's a miracle they still have their license.

Absolute nightmare experience. I called Morgan & Morgan after a slip and fall. After the intake, they officially took my case, had me sign representation documents, sent me app access, and assigned attorney Anthony Garrett to my active case.
Because I didn't have active health insurance, they explicitly instructed me to see an Orthopedist using a Letter of Protection (LOP). I followed their direction, booked appointments, and was told I might need surgery.
Then out of nowhere—on my 4th call with them—they dropped me. First they claimed a "conflict of interest," then they claimed my case "wasn't viable." Which is it? Because of their misdirection and assurances, I am now sitting with massive orthopedic medical bills that I am personally responsible for, and no representation. I feel duped and completely led astray. Avoid them unless you want to be left stranded with medical debt.

To Whom It May Concern,I am writing to formally lodge a complaint regarding the severe lack of communication, transparency, and operational efficiency following the successful conclusion of my legal case.While I appreciate the positive legal outcome, the post-settlement process has caused unnecessary stress during a critical time when I am preparing to move out of state. My case was entirely straightforward, involving only two medical bills and standard attorney fees. Despite signing my closing statement two weeks before the settlement check arrived, I have faced unacceptable delays in receiving my funds due to the following internal issues:Withholding Information: My legal team received the opposing party's check around July 14th–15th. I was never notified by my team. I only discovered it had arrived because I received a letter from the opposing counsel. When I called, my attorney's assistant was evasive until I confirmed I had tracking with her signature. She then admitted the attorney instructed her to withhold the information.Lack of Process Transparency: No one explained the logistical timeline regarding the Orlando escrow account.Severe Understaffing and Delays: When I followed up on July 20th, I was informed that the entire Orlando accounting department consists of only two employees, both of whom were out of the office the previous week. Consequently, my check sat uncalculated and undeposited until July 20th.It is entirely unacceptable for a firm of Morgan & Morgan’s size and financial scale to halt client payouts because two accountants are out at the same time. I requested my funds prior to my out-of-state move, and being casually told it can just be mailed later ignores the financial urgency of my situation. The city has paid, and Morgan & Morgan is now the sole bottleneck holding up my life.I expect an expedited review of my file and immediate confirmation of when my reissued check will be available for pickup or overnight delivery.

Very poor communication on their part. There voice mail says to leave a message, that they will get back to by the next business day. Don’t hold your breath because they never return it. Same with text messages. They take on your case and if they are not 100% sure they can win it they call you two months later to drop your case. No wonder they claim they win a lot. If you only take on cases you are 100% of winning, sure you will look like you when it is very misleading. Will never contact for anything again, they are nothing but scammers.

​I initially contacted Morgan & Morgan on April 15, 2026, to handle my case. I signed and returned all required paperwork immediately. I was told that was all they needed from me and that everything was in order. After that, communication completely stopped on their end.
​I waited three months without a single update. On July 15, 2026, I finally called them to get a status update and ask when my official Intent to File was submitted. To my shock, I was told the Intent to File wasn't submitted until July—costing me three full months of potential back pay and effective date timeline protection.
​When I asked why it wasn't filed back in April when I retained them, I was informed by their team that the front end had "dropped the ball." Naturally, I was frustrated by this complete oversight and lack of communication, which directly impacted my case's timeline.
​When I spoke with the lead attorney, I explained that because their firm admitted to dropping the ball and costing me months of lost time and back pay, a fee reduction or compensation for their mistake was fair. Instead of taking accountability for their office's mistake or offering a reasonable solution, the attorney refused to work with me, claimed he didn't like how I expressed my frustration to his paralegal about their mistake, and terminated my contract on the spot.
​Morgan & Morgan's team made a major administrative mistake, sat on my case for three months without reaching out, and when called out on it, chose to drop me as a client rather than take ownership or fix it. Completely unprofessional experience from start to finish. Proceed with caution if you expect timely filing or accountability. They can improve by being accountable & owning up to their mistakes that potentially cost me money. I'm a gulf war veteran. The lawyer was rude, & unprofessional in my opinion. Beware of this Law firm.

Very misleading (HEARTFELT) radio advertisement had me going.
Totally disappointed with their lack of effort to seek compensation for an accident which has led to devastating effects. They are Very quick to get your
E-signature for the case investigation, then drop you like a bad rash.
Read the small print of their contract.
They still want entitlement to any compensation you received.
I've never sued anyone for anything, never really had to , till Ace Hardware/Houchens food Group denied to accept accountability of their neglect.
Now Liberty mutual insurance won't speak with me personally about my accident/ injuries because these worthless Morgan and Morgan papers are on the
Ms. Claims specialist II desk. And Need to be released by M&M A.S.A.P.
Walt Hoffman

Well that was a waste of time. I filled out some form online to see if I had a case for something serious that happened. A lady calls and is all empathetic and saying sorry you had to go through that just to cut me off and say she can't help me. No explanation nothing. She says she'll send me a link as to why they can't help and outline it. It's a vague email saying nothing about why they can't take the case. Clearly only care about money and not the people. Awful experience. Highly don't recommend choosing them. Oh yeah and this is after multiple spam calls where they wouldn't stop calling me. If you're going to spam call me, when I answer, at least provide a good service. Waste of time!