FlyErbil Omdömen 111

Please please avoid this airline I travel round the world more then 36 countries. The worst flight I ever been. From Staf to timing and very old airplane. I prefer to drive 24 hours to my destination but never use this airline. Our flight was meant to be 5pm then changed to 10pm then we flight at 12pm .

Honestly, one of the best airlines to go from Europe to erbil because its direct unlike the other airlines that give you a connecting flight aswell. The crew were friendly and were helpful, and even served us tea and water for free. The only downside is that it was delayed for 40 minutes.

Flyerbil is just a thief airline , if you really care about your money don’t waste it with them , every single airline refunded money cause of war cancellation somehow fly Erbil didint and charged extra for changing the date unbelievable , worst airline ever , they make Kurds name ugly I am a proud Kurdish , flyerbil make our name dirty , bycote fly Erbil

You HAVE TO return our money for the cancelled tickets due to the regional crisis

At the Moment ist dificult to get the Money ! It was pay for a fly to Erbil!! The Airline leave us waiting for a Long time!!! Allthogh we cancel alteady the fly!!!

Sehr schlechte Fluggesellschaft
Die Mitarbeiter sind respektlos gegenüber uns. Wir sind am 4. Januar von Erbil nach Frankfurt angekommen und erst zwei Wochen. Danach bekommen wir uns Herr Kupfer. Unser Koffer sind beschädigt. Unsere Sachen sind geklaut wird von 1000 € und die Mitarbeiter sind so schlecht respektlos gegenüber uns ne die hatten das Schuld auf DHL genommen. Ich hab auf mein eigenes Tasche mein Anwalt gezahlt
Und wenn ich dort angerufen hab, die sind offen nicht rangegangen. Oft muss ich versuchen, bis die im Telefon rangehen das sind respektlos gegenüber den Leute und ich werde nie wieder mit dieses Fluglinie nach Erbil fliegen, obwohl ich selber Kurde bin. Es ist mir viel lieber, wenn ich mein Geld in dem in einem andere Flug Airlines geben, statt ich in dem kurdische Flug Airlines geben, weil ihr behandelt uns so so respektlos, aber wenn eine Araber gewesen wäre oder eine Türke würde die Fluggesellschaft selbst hinterherrennen und sein Geld geben. Ihr habt einfach kein Gewissen, ihr Heuchler. توزك شه رم له خوتان بكه به س ئيوه شه رم له خوتان ناكه ئه وا له گه ل كوردي خوتان يه كن

Slechtste airlines die heb ik ooit meegereisde. Onvriendelijk personeel, helemaal geen ervaring.
Zeer slecht.

Heel erg slecht en respectloos tegen mensen

I highly recommend you do not use this airline its not safe poor service very bad landing and takeoff 🛫 i ever experienced 😡

This is not an airline; it is a criminal operation run by bullies.

​My recent experience with FlyErbil (FlyEBL) was the most degrading, vile, and illegal encounter I have ever had in my life. We were not treated as passengers; we were treated as victims.

​1. ABUSE OF DISABLED PASSENGERS (VIOLATION OF UK LAW)

My wife is on crutches. I have spinal injuries. Instead of assistance, the check-in staff (specifically a short woman with curly black hair and her male colleague) openly laughed in our faces. They mocked our physical conditions, shared my private screen data with other staff to turn our distress into entertainment, and created a hostile environment. This is a direct violation of the Equality Act 2010. You didn't just fail at service; you violated our civil rights.

​2. THEFT & EXTORTION

They scammed us on baggage weight. They charged us an extortionate fee for 'excess weight' and then forced us to throw the items away anyway. They took our money and refused the service. That is FRAUD.

To make it worse, the staff confiscated our food and cleaners admitted they take it for themselves. That is not policy; that is THEFT. You are thieves in uniform.

​3. THREATS & COERCION

When we dared to question this abuse, they didn't call a manager; they threatened to call Immigration and Security on us. Using state authorities to threaten paying customers into silence is an illegal, aggressive commercial practice.

​TO THE PUBLIC: DO NOT FLY WITH THEM. They will target you, scam you, and humiliate you if you show any vulnerability.

​TO FLYERBIL MANAGEMENT: This is not over. I have filed formal reports with the UK Civil Aviation Authority (CAA) and the Police for the theft. I have initiated a chargeback for the fraud. I will not stop until this station is investigated and these specific agents are fired.

​See you in court.

If I could give them no stars I would.

Honestly, the worst travel experience I have ever had. And I was a child refugee who walked across 3 countries in the winter.

We fly today from Erbil to London. We encountered the most disrespectful and arrogant group of people I have ever met. Firstly we were 1 kg over each suitcase. The staff told us 1 kg is fine. But then they said it counts as a total. Mind you all our tickets were purchased separately so I do not know why they were totalling the kg.

After this, the Kurdish girl with the curly hair (and the most disgusting look on her face) comes to shout at my old and disabled mum. She then lies to the manager in the white hair and says we were shouting even though all the other passengers were on our side.

On top of all of this. After making us put the suitcases on scales they made my disabled mum take them off even though for ALL the other passengers they took them off themself. Mind you, I couldn’t help my mum as I had just recently had surgery for my cancer. Which was explained to them all.

The rude, arrogant and uneducated curly haired girl stood there and laughed as my mum was crying in pain.

Please never ever use this airline. I literally recommend walking back to Erbil instead.

The biggest liars and scammers going!! They made us throw away so many items as we were slightly overweight. They tried to charge us extortionate amount of money for excess weight (hundreds of dollars) Other people paid the charge and still their items were thrown away!! Liars and cheaters. It clearly said on our booking 23kg per person, yet at check in it was suddenly 20kg. Check in staff were very Rude who training and intelligence. They insult you and are extremely rude to paying customers. They even threatened to call the secret police on us. The simply wanted to take our belongings for themselves. I will never use them again and will also tell everyone I know to never use them. If I can give zero stars I would!

I flew with Fly Erbil from London Gatwick on December 12, and this was genuinely the worst flight experience I have ever had.

There was no air conditioning on the plane, making the cabin unbearable. As a result, two passengers passed out and one passenger had a seizure. What was shocking is that the flight attendants did nothing — no urgency, no care, and no proper response to a serious medical situation.

I tried to record what was happening because passengers were clearly unwell. Almost immediately, cabin crew approached me in a very aggressive manner, demanding that I delete the video. One particular female flight attendant threatened me, making me feel extremely uncomfortable. I explained I didn’t know the rule and deleted the video, yet the hostility continued.

Later in the flight, I went to use the toilet at the other end of the plane. While waiting, the same flight attendant pushed my mother and shouted at her to return to her seat, saying she was not allowed to wait there. This behaviour was completely unacceptable and disrespectful.

The attitude, manners, and professionalism of the flight crew were terrible. There was no empathy, no respect, and no basic customer care. Their behaviour made an already awful situation much worse.

I paid £725 for this ticket and was left feeling hurt, threatened, and uncomfortable. This experience honestly made me never want to fly again.

Fly Erbil needs to seriously fix their service and staff or reconsider operating altogether. I strongly advise others to avoid this airline.

There was this Kurdish “manager” a short girl with a pink shirt who we called to help assist us during check-in as we had a little miscommunication and instead of being a manager and helping us for our long trip back to Australia she targeted me and our family and made sure we had a bad experience, I fly in out and from Erbil and won’t be back with this airline cause of said “manager” and the poor worker who understood nothing about customer service, they all seemed rude and disrespectful to us, very stressful experience

Guter und sehr angenehmer Flug. Pünktlicher Abflug. Zudem gab es kostenfreie Getränke und eine Lunchbox am Abend auf dem Weg von Erbil nach Deutschland.

قبل عدة سنوات سافرت مع فلاي أربيل، وتم إلغاء رحلتي في ذلك الوقت. صحيح أنهم وضعوني في رحلة لاحقة بعد يومين، لكن الأمر لم يؤثر علي كثيرًا لأنني كنت في منزلي ومارست عملي بشكل طبيعي. خسارتي كانت فقط ثمن تذكرة القطار التي اضطررت لإعادة حجزها. ورغم ذلك كتبت حينها على صفحتهم أنني أوصي بالشركة، وقلت إنها شركة جديدة وتستحق الدعم والتشجيع.

لكن للأسف، قبل فترة سافرت أختي مع الشركة مع ثلاثة أطفال صغار. في رحلة الذهاب كل شيء كان جيد، لكن عند العودة حصلت الكارثة. استأجروا سيارة أجرة من دهوك إلى مطار أربيل (حوالي ساعتين طريق)، ووصلوا المطار منتصف الليل، ليتفاجؤوا بأن الرحلة أُلغيت بدون أي إشعار مسبق!
تخيلوا أم مع ثلاثة أطفال صغار في هذا الموقف الصعب، ينتظرون في المطار حتى الصباح، دون أي مساعدة تُذكر. لم يأتِ أحد من الشركة ليتكفل بهم أو يوضح لهم. وفي النهاية، جاء أحد أقاربنا صباحًا ليأخذهم للبيت، واضطروا للبقاء أسبوع كامل في أربيل حتى تمكنوا من السفر إلى ألمانيا. كانت تجربة مليئة بالإرهاق والإهانة.

كنت أتمنى أن تتحسن الشركة مع مرور السنوات، لكن واضح أن مستوى الخدمة لم يتحسن، بل بالعكس، إغلاقهم خاصية التقييمات على فيسبوك دليل على أنهم لم يعودوا قادرين على مواجهة شكاوى المسافرين.

❌ تجربتي الأولى معهم كنت متسامحًا فيها، لكن بعد ما حدث مع أختي وأطفالها، لا أنصح أي شخص بالسفر مع فلاي أربيل. هذه شركة لا تحترم ركابها و أولوياتهم، همهم الأول والأخير هو المصاري فقط.

There were two things below standard of any long flight. Our flight was at 17:50 but the takeoff was delayed about 40min. This is not unusual but there were no announcement or apology for the delay. Second most annoying issue was that airline states there will be a meal but what we had were two pathetic sandwiches beyond any standard of quality. Flying in the early evening on a long flight without a decent meal in my book is not acceptable. Otherwise the crew both at the desk and on the flight were friendly and helpful.

worst in the world. I would never fly with Fly Erbil again😡😡😡

The fight was deleted two times and the cabin crew was so rude to the peoples and they was not answering. The people is the worst flight I ever seen. I hope trust pilot do something for us about it