Flownbeauty Omdömen 2 054

Aaron tried to resolve and was communicative and prompt. You should say non returnable on your order site.

I accidentally ordered 2 heated brushes sets. I immediately reached out to support. Darwin was very quick to respond. Darwin got the incorrect order removed. I so appreciate how easy Darwin made it! Thank you!!

I had to cancel my order within the timeframe and they immediately canceled my orders. Will definitely order at a later date! 😀

I was very happy to finally get a result for my return. John was very helpful and got the job done. Thank you very much John. I really appreciated your handling of this matter.

Customer Support Ella responded so quickly. I appreciated the response & that shows me great customer service!
Thank you,
Marianne Veneri

I am SUPER-impressed by the level of support I received from Olivia and later Lester regarding my Flown Gobrush Pro(Limited Edition). The lengths they go with customer satisfaction is virtually unheard of these days. It’s the level of IT support I used to enjoy at universities I taught at. You hire keepers like the products you represent. Thank you 😊
Maria M Sitko

I would suggest not buying anything from this company. Even though they say you can get a refund, you can not because they do not have a warehouse in the USA. I am very dissatisfied with the product and the company.

Olivia was very understanding. She gave me options for the refund of the product I was not pleased with. The bristles were hard and it did not heat up as it said it would. It was not a good fit for my hair and scalp. I chose to keep it and get 30% back of the cost. That works best for me. Olivia was very professional and kind. Thank you, Beth Chittenden 😊

I am very impressed with your customer service, thank you Ella. Very responsive and quick to correct a cable issue and come up with a solution agreeable to all. I am enjoying my Go Brush too, I am happy with my purchase.
Update: As an added note I see a few complaints about the product not charging - that was my issue but we worked through some possible fixes and they suggested I try a different cable and it was a cable fault not a brush fault so if you are having problems trying switching out the cable.

I am NOT giving the product 5 stars as the GoBrush PRO really did not work for me, I was hoping I would be able to take this on holiday instead of my straighteners, but my hair was not straightened and was frizzy after 5 minutes. I do however want to thank the two members of the Customer Support Team, Aaron and particularly Carol, who dealt promptly with my complaint and offered me cash back rather than a return. Due to these team members I have awarded the company 4 stars.

I have to give your customer service a thumbs up for excellent feedback. They were polite, understanding and offered any help they could give me.
I would have appreciated the full refund, but that's the chance we take ordering online. I will highly recommend this company.
Thank you,
Darlene Morford

At first I was mad, but after corresponding with Taylor, he made my madness calm down. He apologized for what I was going thru. He kept up his correspondence with me and followed thru, till my issue was settle. What
I like about this company is the trust that they are there to help. Today it’s not easy to find trustworthy people that will listen to you and follow thru. Thank you Taylor from Flownbeauty.com for your help. Much appreciated!

Had a few anxious moments concerning delivery but Lester Wise was very quick to respond to my email, helpful and quite correct with his reply. A happy outcome.

I contacted Flown after a package was marked delivered, but I did not receive it. Carol got back to me almost immediately and we began the search for the missing package. Not sure how it happened, but the package was suddenly delivered. I let Carol know and she has communicated with me a couple of times to make sure I’m completely satisfied with everything. If there were a 10 star rating available, I would gladly choose that for the great customer service Carol provided to me! Kudos Carol!

Shocking customer service battery not holding charge ive had numerous emails asking me taken videos? Of a battery not holding power
They are no better than cheaper ones which I have also got one of
AVOID

Olivia was very helpful. She was friendly and seemed eager to answer my questions. A+ in customer service.

I pushed pay to quick without noticing I had ordered two brushes. I immediately replied by email regarding my mistake and it was fixed in just a matter or minutes.
Now, I will wait for the brush and hope I like it as much as I appreciated the prompt reply and help.
Thank you very much.
Vicky H.

Aaron understood, me that I made a mistake I'm old and confused. I got a refund that exact what I needed.
Thanks Charlene

After an address snafu when I didn’t receive my anticipated hair product I heard from Marie. She knew the whole story, contacted me and set things right. I say Kudos to Marie. I really do appreciate her help.

Darwin did a great job on my order cancellation! It was quick and very efficient!