I ordered flowers as a birthday gift. I had previously used Flower Station when sending flowers to friends and family and this purchase was as successful as the previous orders. The flowers are always... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Arrived on same day as ordered within 2 hours and was informed and sent photo. Flowers were just as lovely as they looked on website and were greatly appreciated and enjoyed. Thank you!
Easy to order. I spoke to a helpful person when I rang to query something, which meant I could then complete my order online. The flowers were truly beautiful. Delivery was right on time, & delivery p... Se mer
This "High level customer service" called big shit made my worst day in my life. Ordered 16:25 yesterday 50roses to get delivered before 8pm( on website saying if order done before 5pm the same day d... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Flower Station is a 24-hour florist offering a huge selection of freshly cut flowers, vibrant bouquets and delectable gifts, we've got something for everyone. Whether you're after a spur-of-the-moment self-indulgence or an anniversary arrangement, flowers for a dinner party or surprise gift for that special someone, our team of florists will help you find exactly what you're looking for. And with same day flower delivery in London and nationwide next day shipping, amazing flowers are only a click away!
Kontaktuppgifter
55 Park Road, NW1 6XU, London, Storbritannien
- +442077247525
- info@flowerstation.co.uk
- flowerstation.co.uk
4,3
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 82 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Olive tree is fab and doing well
Olive tree is fab and doing well - it's on my balcony. I hope that it lasts forever as it is from my daughter that lives is Italy and the olive harvest is approaching fast - the Estate where she lives has 80 olive trees!
Many thanks for your help! Delivery and plant perfect.
25 augusti 2026
Omdöme utan inbjudan
The ordering and customer service was…
The ordering and customer service was excellant. It was a great website and the flowers were beautiful and arrived in good time.
I would have given 5 stars but the roses were fully opened on delivery so I suspect they wont last long. However I would thoroughly recommend using flower station
3 september 2026
Omdöme utan inbjudan
Great flowers and was so nice to be…
Great flowers and was so nice to be able to get them delivered on a bank holiday - just a shame they started to wilt after 3 days or so and fully dead by 6 days despite changing the water twice :(
31 augusti 2026
Omdöme utan inbjudan
Svar från Flower Station
Dear Julian,
Thank you for your kind comments about the flowers and for taking the time to leave your feedback.
We’re pleased to hear that you were happy with the flowers initially.
We’re sorry to hear that they began to wilt after a few days. Had you contacted us when you first noticed the flowers starting to deteriorate, we would have been happy to investigate the matter and provide advice on how best to care for them, as well as consider the appropriate resolution where necessary.
We’re disappointed that we didn’t have the opportunity to assist you at the time and hope we can provide a better experience in the future.
Kind regards,
Alex
It was easy to order
It was easy to order. I chose you because you were close to delivery address so less travel time. Very efficient and delivered that day.
17 augusti 2026
Omdöme utan inbjudan
Fresh and perfect condition!
I I ordered some flowers for my mum’s birthday and selected a specific delivery date. Unfortunately, I couldn’t clearly make out the date on the confirmation, so I contacted the team. They responded the very next day and confirmed everything, which was very efficient.
The flowers themselves were absolutely beautiful and arrived fresh and in perfect condition. The delivery person was also very polite and handled the flowers with great care. Overall, I was very impressed with the service and would definitely recommend them!
29 augusti 2026
Omdöme utan inbjudan
The order was delivered on September 1…
The order was delivered on September 1 and it clearly states on the box to deliver on Saturday, Box was on its side and bashed about, flowers were the worst for wear after being so roughly treated. Disappointed as was for my sisters birthday and I trusted everything would be fine. My sister has sent me pictures!
1 september 2026
Omdöme utan inbjudan
Svar från Flower Station
Dear Catherine,
Thank you for your feedback.
We are very sorry to hear that the box was delivered on its sid. We fully appreciate how disappointing this must have been, particularly as the flowers were intended as a birthday gift for your sister and you trusted us to ensure they arrived in perfect condition.
Upon learning what had happened, we arranged a fresh redelivery for you to put this right. We are pleased to understand that the replacement was safely received.
We sincerely apologise for the inconvenience and disappointment caused by the original delivery. While the flowers leave us carefully prepared and packaged, we are sorry that they were not handled with the care they deserved during transit.
Thank you for bringing this to our attention, and we hope the replacement flowers helped make your sister's birthday a little more special.
Kind regards,
Alex
Excellent customer service
Flowers were not delivered by the courier on the date requested and were left in the depot, Flower Station acted immediately and resent another bouquet to be delivered the next day and upgraded it to a deluxe bouquet for the disappointment, excellent customer service.
26 augusti 2026
Omdöme utan inbjudan
Great response to my order and…
Great response to my order and communication from Australia for a London delivery. Customer Service staff corrected my Ordering mistake within the day.
26 augusti 2026
Omdöme utan inbjudan
The flowers were beautiful and the…
The flowers were beautiful and the delivery was quick.
25 augusti 2026
Omdöme utan inbjudan
Beautiful arrangement delivered on time!
1 september 2026
Arrived at the perfect time
Arrived at the perfect time! Would recommend for beautiful flowers.
24 augusti 2026
Omdöme utan inbjudan
Fresh as a Daisy
My sister said, "Thanks for the flowers. They are wonderful and as fresh as a daisy!"
There was a website glitch which would not let me sign in as a member. Had to get a code sent to my email and the page to put in the code disappeared before I could enter it
30 augusti 2026
Omdöme utan inbjudan
From ordering to delivery on a Sunday…
From ordering to delivery on a Sunday took 3.5 hours! Beautifully crafted bouquet. Small issue was dealt with promptly and efficiently by a really helpful and friendly customer service team. 10/10
23 augusti 2026
Omdöme utan inbjudan
It was handled efficiently and it…
It was handled efficiently and it arrived at a good time. Because it was for my 1 year anniversary my girlfriend loved it and did not expect it. Thank you once again and I’ll be recommending the flower shop to all my friends and family and definitely use them again in the near future.
25 augusti 2026
Omdöme utan inbjudan
I am well aware that the boxes were in good condition, it was the flowers inside that were rubbis. I have photos but don’t know how to send them to you but have sent them to my daughter .
I have photos to show the poor quality of the flowers my daughter Hannah Sylvester in New Zealand paid good money for to sent me on the loss of my friend. They were four and a half hours late and ropey when I opened them the other box for my daughter was fine. I have had better quality from a supermarket. Angela Sylvester. 1Beaufort Court Littlehampton.
26 augusti 2026
Omdöme utan inbjudan
Svar från Flower Station
Dear Angela,
Thank you for taking the time to share your feedback.
We’re very sorry to hear that you were disappointed with the flowers, particularly given the circumstances in which they were sent.
We have reviewed the tracking details for the order and can see that it was successfully delivered to the recipient’s doorstep on the chosen delivery date. The delivery photographs also appear to show the parcels in excellent condition. For this reason, we would very much like to investigate the concerns you have raised regarding the condition of the flowers and the reported delay.
Please email us at info@flowerstation.co.uk with the photographs you mentioned, along with your order details if available. Our team will review everything carefully and get back to you with an appropriate response.
We look forward to hearing from you and resolving this matter.
Kind regards,
Alex
Well I ordered NEXT DAY DELIVERY but it…
Well I ordered NEXT DAY DELIVERY but it took 3 days. They were a gift for My Wife as it was her Birthday They said that they would also put extra flowers in for the inconvenience. I appreciate the kind jester, but 2 days later the flowers were dead. I am very disappointed in this.
22 augusti 2026
Omdöme utan inbjudan
Svar från Flower Station
Dear Daniel,
We’re sorry to hear that the delivery took longer than expected and that you were disappointed with the condition of the flowers.
We would very much like to look into this for you. Please contact us at info@flowerstation.co.uk and, if possible, include photos of the bouquet you received along with your order number. This will allow our team to investigate the quality concern and provide you with the appropriate assistance.
We would also like to clarify that our next-day delivery service is available Tuesday to Saturday and orders must be placed before the applicable cut-off time on the preceding day. Orders placed after the cut-off time need to be rescheduled with the customers' confirmation to the next available delivery date.
We appreciate your feedback and hope to have the opportunity to investigate what happened with your order.
Kind regards,
Alex
Charming
The flowers arrived on time & looked beautiful. They were exactly what I had chosen.
27 augusti 2026
Omdöme utan inbjudan
Sent flowers to London from NZ with the…
Sent flowers to London from NZ with the Flower Station, and they were beautiful!! Looked even better than the website and have lasted so much longer than I had anticipated. Thank you18
18 augusti 2026
Omdöme utan inbjudan
The flowers were beautiful
The flowers were beautiful, and customer service was prompt in updating the phone number I provided when I reached out to change it. I really recommend!
14 augusti 2026
Omdöme utan inbjudan
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