FlowersDirect.ie Omdömen 445

I ordered sympathy flowers with a condolence card from FlowersDirect.ie. The flowers were delivered, but the card — the entire point of the order — was not. As a result, the bereaved family had no idea who the flowers were from, completely defeating the purpose of a condolence gift.

What followed was worse. Flowers Direct acknowledged the issue but refused a refund. Instead, they first offered a €10 voucher, then increased it to €30, then offered a partial refund, and finally said a refund would only be processed if the bereaved family returned the flowers weeks after the funeral.

That last suggestion — asking a grieving family to return funeral flowers — was genuinely astonishing and tells you everything you need to know about how this company operates.

At that point, this stopped being about money and became about basic right and wrong. Rather than resolving a clear service failure decently, they relied on internal policies, quoted outdated consumer law, and tried to wear me down.

I ultimately raised a chargeback with Revolut, which was fully upheld in my favour, and I also submitted a formal complaint to the Competition and Consumer Protection Commission (CCPC).

FlowersDirect.ie operates as part of the Petal Group, a large online flower retail group that also operates other similar brands including Flowers.ie, BloomMagic.ie, and Flowers.ae. This experience is exactly why consumers need to push back — large companies should not be allowed to trample over customer rights simply because they think people won’t challenge them.

My advice: avoid these large online flower companies altogether. Find a small local florist and spend your money there instead. That’s exactly what I’ll be doing from now on.

I ordered flowers in the morning and they were delivered in the afternoon which was brilliant. The flowers we’re beautiful

Have ordered few times and usually ok. I ordered flowers to be delivered as a birthday gift and really disappointed. They don't look anything like description. Came Friday and by Saturday wilting. Never again.

It was a great pleasure for both my friend and me, as it was our first experience with Flowers Direct.

For me, the process of ordering the flowers was fantastic. The vase of flowers was as fresh as shown in the image, and definitely worth the price.

As for my friend, who received the flowers in Newtown Mountkennedy, it was a wonderful surprise, and she was absolutely delighted. She sent me pictures both on the day of delivery and five days later, and the flowers still looked amazing.

A huge thank you to the website, the florist, and the delivery service for making this experience so special!

You delivered the flowers and did not deliver chocolates I ordered and paid for.

great service, Highly recommend

Flowersdirect were above and beyond my expectations. My wife loved them! The perfume is unforgettable! Definitely buying again.

10/10 Service & Delivery

I had an issue with my delivery and it was rectified efficiently by Eloisa. Fantastic customer service.

I originally received a flower delivery from flowersdirect.ie as a birthday surprise from my sister, but unfortunately, the package arrived in very poor condition. It had been delivered during very heavy rain, and the box, basket, and even the card were completely soaked. I was very disappointed at first and reached out to the company to share my feedback.

To my surprise, Flowers Direct handled my complaint with great professionalism and care. They sincerely apologised for the inconvenience and arranged a completely new replacement order, which was delivered promptly. The new flowers were even bigger and more beautiful than the original order, and I truly appreciate their effort to make things right.

I have to say, I’m genuinely impressed. It’s rare to find a company that treats its customers so fairly and takes responsibility in such an honest and accountable way. Despite the rocky start, I can now confidently say that Flowers Direct truly values their customers and stands behind their service.

This company is amazing. I ordered flowers for a special birthday and they were delivered on the day and at the time specified. I was kept informed throughout and emailed when delivered. Also, the driver who delivered brought them into the hallway which was lovely of him. I saw a photo and Wow, so beautiful.. would definitely recommend due to my positive experience. Price was excellent too. Well done to all!!

Great service and beautiful flowers.
Delivered on date promised.

the flowers were delivered on time and were the nicest bouquet i have ever seen

I am satisfied with the service

It was very easy to order the flowers I wanted for my family members, and achieving delivery next day was spectacular, given that the address was on the Marathon route, and the weather was shocking. Definitely my go-to for flowers in the future!

Placing the order online was easy. I appreciated communication that the order was on its way and then proof of delivery. The arrangement met my expectations for what I ordered.

Ordering from another continent is not easy. FlowersDirect.ie makes it simple and they always deliver. Updating you until delivery. Thank you.