Fllat Omdömen 16

I have sign my little son in this apartment, with the help of Melodie, and it all went well. I must say I’m a bit surprised to see such a low rating as Freddy and Melodie’s teams have been kind and professional.

I stayed in a Flatt property (Mansfield location) for approximately 2.5 months.

I had just moved from Miami and specifically chose short-term housing to give myself time to find a long-term place in New York.

The location was great and the staff I interacted with were generally helpful. However, the overall experience turned out to be very stressful.

For about a month, there was no hot water in the building. Because of this, I had to move out earlier than planned, around mid-December. This created a very difficult situation for me, as finding short-term housing in Manhattan during that period is extremely expensive and challenging.

The finance team agreed to refund half a month of rent and my security deposit, which I appreciated at the time. However, despite this agreement, I have now been waiting for over 3 months without receiving the money.

I have followed up multiple times and continue to receive vague responses, with no clear payment date or resolution.

It is also concerning to see similar reviews mentioning ongoing issues with hot water in the building.

While the location itself was good, the lack of basic living conditions and the ongoing delay in refunding a confirmed amount have made this a very frustrating experience.

I would advise others to be cautious, especially regarding refunds and overall living conditions.

I hope the company resolves this situation soon.

The apt I rented out was fine and they took care of my concerns. The lease agreement process was smooth. However like others on this site I also moved out end of Jan and still haven’t received my security deposit back and it’s almost end of March. The law in NYC says the security deposit must be returned 14 days after vacating the place. The fake finance team is always processing it but they can’t provide a date, so be careful if you rent from them.

I moved out more than a month ago and my security deposit has still not been returned. Despite weeks of follow-ups, the agency has failed to provide any documentation or proof of deductions for damages.
This situation remains unresolved.

I moved out on January 31st. I am yet to receive my security deposit. I have contacted them several time but they keep saying they will speak with the finance team. The finance team is always active when they want to collect rent but hard to reach when you need your deposit.
We had to evacuate the bulding because they had a court case with the management, basically while we were paying rent, they were not remitting it to the main housing management allegedly. It took me a week to quickly move in somewhere before I became homeless.

Moved out on 10/31/2025 and STILL have not received my security deposit - almost 4 months later. Have emailed multiple times and get the same canned email response each time they they are "working with their finance team" and are backed up on returning deposits. This is illegal! I am furious. Do not use this "company!" It is clearly a scam.

Was told that deposit would be returned within 30 days. I moved out on Dec 20th... It's now feb 10th and still nothing. I have chased on numerous occasions, and even though they've replied saying they're working on it, there's still no deposit return.
I know I'm not the only person who's had this issue too. I have had 3/4 friends move out the same block with the EXACT same issue.

Terrible platform, illegal operations... not returning people's deposits, customer service is nonexistent, seems like just robots writing the same jingle over and over again. NO phone number to address customers' concerns. Whatever you save with them, you will waste on legal fees. DO NOT RENT FROM THEM!

Good roommates! Room is stocked and taken care of! Extremely clean! great environment

I have had a good stay. Staff has been helpful and the accommodations are comfortable.

Thank you for a great stay… the team is very cooperative and understanding.. were happy to address any delays and fix problems. Would highly recommend.

I visited the NY location. Knowing that Times Square is within a 5-minute walk from you is exceptional! Amazing location in NYC. Even though the building is old, it is renovated professionally, and the great staff there helps you with any questions you have.
I highly recommend it here if you want to have a memorable stay during your visit to this gorgeous city. 🌆

I honestly had such a great experience here. From the start, the move-in process was super smooth and easy. My roommates were amazing, which made the experience even better, and the pricing felt very fair. Getting my deposit back without any problems was the cherry on top. I’d 100% stay here again and recommend it to others.

I’ll highly recommend getting accommodation through fllat. Had the best experience, all luxury amenities, super quick maintenance and super easy move-in. Husyar was my contact @fllat and made it very easy for the initial documentation.

I've been really happy with my experience living here. The apartment itself is clean, well-maintained, and has everything I need. The space is comfortable and functional, which makes it easy to settle in and feel at home.
What really makes the difference though are the roommates – everyone is friendly, respectful, and easy to get along with. It's been great having people around who are considerate and create a positive living environment. The whole vibe of the place just works.
Overall, I'd definitely recommend this to anyone looking for a solid living situation. It's been a great experience so far and I'm glad I ended up here.

⚠️ WARNING: DO NOT RENT FROM Flat.com or Agent “Ciara”
This company is a scam. We signed a lease through Fllat.com, stayed current on all payments, and provided everything required. Suddenly, they voided our lease without notice because they fell into bad standing with the apartment complex.
As a result, my daughter—a college student—was abruptly forced to move out, and I had to travel back to New Orleans to help her relocate.
Here’s what you need to know:

They collect your payments but do NOT pay the apartment complex, which can lead to eviction.
They will cancel your lease without warning, even if you’re fully paid up.
There are clear signs of fraudulent activity.

If you see any listings from Fllat.com, Padsplit, Square Room, or any platform under their name, DO NOT RENT FROM THEM. Avoid this company and the agent “Ciara” at all costs.
Protect yourself—find another way to rent a room.