Horrible costumer service !! After a long wait for my parcel I finaly got it to find that the wrong colour was sent to me. I contated customer service, only available by email, and they are rather... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Pedí una talla más grande, soy 41 y pedí 42 de cualquier manera aprietan y lastiman, debieran cuidar el ajuste con más precisión. Estoy un poco decepcionada
The only downside to ordering off flabelus is the insane cost of returns. €12 is so expensive, or €8 if you’re exchanging an item is a lot seeing as the shoes are quite expensive themselves. Seeing as... Se mer
My experience with Flabelus has been very positive. The support team was fantastic. They were responsive, helpful and genuinely seemed to care about my experience. My Mary Janes are amazing and extrem... Se mer
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
It’s been 3 weeks and shoes haven’t arrived
I’ve received a few emails now asking me to review the shoes, but I can’t because it’s been 3 weeks since I ordered them and they’ve still not arrived. I’ve been advised by customer service that they will arrive before Christmas, but I’d rather just have a refund at this point.
I discovered Flabelus while in Madrid
I discovered Flabelus while in Madrid. I bought 2 pairs but one hadn’t arrived from the other store and I was leaving the next day. They made it happen!
During the sale, I ordered 2 more pairs and they arrived in a timely fashion with all the tracking information.
You’re growing and prospering and I’m glad to see you having greater presence in the USA!
Great Shoes
I love the product, and after ordering it shipped out quickly. My only issue is that the return process is not as seamless / easy as some other retailers. I had to exchange one pair as I ordered the wrong color and the process took quite a long time and I think maybe was forgotten about until I reached out to see what the status was and why it was taking so long. I am also concerned as I purchased many of these as holiday gifts that if the recipients want to exchange for a different size / color, they are going to have a hard time doing so since I ordered these on the early side of the holidays to ensure I had them all by Christmas, and it will be outside of the return window. But all in all, my experience has been good and the shoes are fabulous! Hopefully if anyone needs to exchange for different size or color, they will be able to do so, despite being outside the return window/ exchange window since they were holiday gifts.
Love these shoes I have 2 colours and…
Love these shoes I have 2 colours and they go with everything!!
Los zapatos me encantan pero las tallas…
Los zapatos me encantan pero las tallas son desiguales. Tenia otros anteriores de la 36 y los nuevos que compre de la 36 eran más pequeños. Los tuve que cambiar y no tenian el mismo color en 37 me ofrecieron otro color y me cobraron 10 euros porque aunque era el mismo modelo no era el mismo color. No era mi culpa que la talla no fuese la correcta ni que no tuvieran el color. Me parece absurdo que te cobren por algo que yo no puedo evitar ni controlar.
Amazing shoes
Amazing shoes. Great customer service, very responsive. The only negative is the shipping that takes long for the UK deliveries.But when you receive these amazing shoes … you forget about the waiting because it’s worth.
Incredible shoes
Fast delivery. Beautiful shoes handmade and environmentally friendly. I just wish the sizes were consistent across all models.
Shoes are great
Shoes are great. Much more comfortable than Venetian Friulane. Sizes are a bit tricky. I wouldn’t order them to Switzerland anymore. Postage is crazy expensive and there is an additional customs bill to be paid.
I love the products but the return…
I love the products but the return policy is a little complicated. Sales items can’t be refunded, we have to pay for postage, the website is not so good and it’s easier to buy your products from another retailer.
Love the shoes
Love the shoes. They are so comfortable and I can walk in those for whole day. Price and quality are matching. Shipping has also been fast and reliable.
I love your shoes
I love your shoes, have at least 12 pairs.
The service is great no matter if I buy them on line or at a store
Très satisfaite de mes achats
Très satisfaite de mes achats. Chaussures élégantes, originales, hyper confortables. Achats en ligne très faciles. Livraison rapide et très securisee
Solución rápida
Se equivocaron de talla y color, pero en seguida me mandaron otras. Tardaron un poco en llevarse las otras pero bien, no me cobraron más ni nada.
Esta empresa oferece um serviço excelente
Esta empresa oferece um serviço excepcional.
São rápidos no envio e as encomendas chegam sem qualquer problema.
Les chaussures sont magnifiques et…
Les chaussures sont magnifiques et tellement confortables.
il faut faire attention à la taille, car pour la meme pointure la taille diffère vraiment.
Amo los flabelus ! Matilda corre pequeño
Amo los flabelus !! La página web es muy amigable y el delivery fue rápido y sin problemas.
Tengo 7 pares de flabelus, y todos me quedan perfectos excepto en este último pedido que compré los “Matilda Petrol” y corren significativamente más pequeños, de largo y ancho. El tener elástico y no hebilla ajustable como el resto ha sido imposible ponérmelos.
En la tienda de Cartagena tiene muchas…
En la tienda de Cartagena tiene muchas referencias a diferencia de otras multimarcas, me encantó la atención y la tienda es divina, volvería 100% 😍
Favorites.
I first purchased these shoes while visiting Paris this summer. I have since purchased additional pairs from this website for myself and my daughters. They ship extremely quickly and they’re in my hands within days. I will be purchasing more as these shoes are absolutely beautiful.
Style at its finest♥️
Love all the styles, colors and fabric choices! Very unique!
I have not received my shoes yet
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