Fixings Warehouse Omdömen 

786
•
TrustScore 5 av 5

4,9

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I can't recommend Fixings Warehouse in Charing highly enough. Every visit has been a great experience. The staff are incredibly friendly, knowledgeable and always happy to help, whether you're aft... Se mer

Betygsatt 5 av 5 stjärnor

I visited Maidstone branch in Aylesford and was served by Tom. Not only did he give me excellent directions on how to find the branch at the telephone he was able to source just the part I needed to r... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I was trying to find a particular electrical screw and had driven to practically every DIY store in Kent with no luck. I was then told to try Fixings Warehouse in Ashford. They did not sell exactly w... Se mer

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Betygsatt 5 av 5 stjärnor

Unbelievably good value. This was a firm I had never heard of. The cost of deck tape was so much cheaper than anywhere else I thought that despite good reviews it might be a scam. I needn't have worr... Se mer

Företaget har svarat

Företagsinformation

  1. Verktygsbutik
  2. också i
  3. Butik med säkerhets- och arbetskläder
  4. Inredningsarkitekt
  5. Järnhandel

Skrivet av företaget

Fixings Warehouse was founded in 1992, and in 2017 we celebrated 25 years in business. Trading from a small industrial estate in rural Pluckley just outside Ashford in Kent, the business grew steadily until 2000 when it simply outgrew its premises and a second unit was opened in Ashford. A new flagship store at the top of nearby Charing Hill was opened in 2002 and was followed by a branch in Maidstone in 2005 which has now moved to larger premises in Aylesford. Servicing both trade and retail customers, Fixings Warehouse staff have full training and in-depth product knowledge. You can browse the products before you buy, as stock is not hidden behind a trade counter. However if you are outside of our catchment area we are very happy to take either website or telephone orders which if placed before 2pm will be despatched the same day.


Kontaktuppgifter

4,9

Utmärkt

TrustScore 5 av 5

786 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,9

Alla omdömen

(786)

19 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Brilliant Service

Great price, quick delivery and supplied the correct goods.

17 juli 2025
Logotyp för Fixings Warehouse

Svar från Fixings Warehouse

Hi David, Thank you for the great review, appreciated.

Betygsatt 5 av 5 stjärnor

Excellent

Brilliant execution of my order and great prices.

25 mars 2025
Logotyp för Fixings Warehouse

Svar från Fixings Warehouse

Thank you for your feedback it is much appreciated

Betygsatt 5 av 5 stjärnor

Efficiency

Prompt and polite response to my message regarding a possible scam. Light bulbs arrived true to order, carefully packed and intact. Thank you

29 mars 2025
Logotyp för Fixings Warehouse

Svar från Fixings Warehouse

Thank you for your kind words we hope to see you again

Betygsatt 1 av 5 stjärnor

I had a very disappointing experience…

I had a very disappointing experience your Ashford store today, I have of course left this same review in Google reviews and I’m lost for words over the whole thing.

My mum went in looking for a specific type of screw that needed to fit flush with a piece of furniture. While there, she noticed the coffee station and asked how much it was, to which the kind lady at the counter said it was free. As she was being assisted in finding the screws, she made herself a coffee and took a couple of lollies, which she was also told were complimentary.

When I arrived, my mum made me a coffee as well, as we had been told they were free. We then spoke to an older man about the screws and ultimately decided they weren’t quite right. We were curious about the price of a similar type that might have worked as an alternative and were told they were £1 each. Since we needed eight and they weren’t an exact match, we didn’t feel the price was reasonable and decided not to purchase them.

At this point, the older man made a rude comment, saying that "only paying customers get free coffees," half-jokingly but clearly directed at us. As we went to leave, he followed up with an extremely unprofessional remark: "I would say it has been a pleasure, but it hasn’t." His tone and attitude were completely unnecessary and left me feeling quite upset.

The two younger employees looked visibly uncomfortable throughout the exchange, and I can’t say I blame them. Judging by their reaction, this kind of behaviour from the older man doesn’t seem like a one-off.

What bothers me most is that we were told the coffee was free, had we known it was only for paying customers, we wouldn’t have taken any. In fact, I even asked as we were leaving if I should pay for the coffees because I felt so uncomfortable after his comments. The entire experience was incredibly unpleasant, and based on this interaction, I wouldn’t return.

19 mars 2025
Omdöme utan inbjudan
Logotyp för Fixings Warehouse

Svar från Fixings Warehouse

Thank you for taking the time to share your experience with us. I sincerely apologise for the disappointment and discomfort you experienced during your visit to our shop. Firstly, I regret any confusion regarding the complimentary coffee and lollies, which is free to all. It is our intention to make all our customers feel welcome, and to help them locate the goods they require, we are sorry that this was not your experience.

Regarding the comment made, it was intended as a joke and we apologise if it came across as rude, I often have similar banter with customers. We strive to provide excellent customer service, as you can see from our other reviews and understand that this remark may have been inappropriate and unprofessional to yourselves.

Your feedback is invaluable to Fixings Warehouse, and we are committed to making improvements based on your experience. I hope you will consider giving us another chance to serve you better in the future. If there is anything we can do to address your concerns, please do not hesitate to let us know.

Betygsatt 5 av 5 stjärnor

Fence brackets

Ordering was easy and the items I ordered arrived quickly

8 mars 2025
Logotyp för Fixings Warehouse

Svar från Fixings Warehouse

Thank you for your feedback it is most welcome

Betygsatt 5 av 5 stjärnor

Great service from the warehouse team…

Great service from the warehouse team as online showed 2 orders and they called me to sort the problem before sorting my order and delivery was great well done all

15 januari 2025
Logotyp för Fixings Warehouse

Svar från Fixings Warehouse

Thank you for your feedback, we are always here to help.

Betygsatt 5 av 5 stjärnor

Top Service

Excellent service with prompt delivery of purchase.

7 januari 2025
Logotyp för Fixings Warehouse

Svar från Fixings Warehouse

Thank you for taking the time to leave feedback.

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