I ordered a window board, when in store a lovely lady helped me purchase and made me feel very welcome. I have since been back to purchase more window boards and will be back when we are ready for a o... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Had numerous orders from these people and everything is excellent, timing, price, delivery notification and quality of packaging. I collected latest order due to cost of delivery and I was in area at... Se mer
Came across Fiximer by chance and wanted to redo our stairs. They were very helpful dispatch quickly and excellent communication. Checked our delivery when it arrived and we were so pleased with the... Se mer
Fantastic product, pretty easy website to use, although a bundle option suggesting items you might need would be helpful (as we’d missed a few things which held up our installation). However, the prod... Se mer
Företagsinformation
Skrivet av företaget
*Best quality oak stair parts, *Internal joinery components in oak, *Staircase renovation components, *Competitive prices, *Nationwide delivery, *Manufactured in UK, *Professional advice, Excellent customer service, DIY friendly.
Kontaktuppgifter
Unit 36 Leger Business Park, Churchill Road, DN1 2TF, Doncaster, Storbritannien
- 01302965390
- sales@fiximer.co.uk
- fiximer.co.uk
4,7
Utmärkt
864 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 11 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The goods delivered well what we asked…
The goods delivered well what we asked for driver rang us to confirm where to put the goods perfect 10 out of 10 definitely recommend this company
31 maj 2025
Svar från FIXIMER
Hi thank you for your 5-star review. We appreciate it. Regards Angie
Good items and good fast service
Good items and good fast service. Looks really nice when fitted.
30 maj 2025
Svar från FIXIMER
Hi Alan, thank you for your 5-star review. We appreciate it. Angie
Svar från FIXIMER
Hi Andrius, thank you for your 5-star review. We appreciate it. Kind Regards Angie
Had an issue where the I ordered oak…
Had an issue where the I ordered oak veneered newel post cladding kit without realising I needed the oak veneered “mitred kit”. upon arrival of package I phoned Fiximer and expected that they would work with me and provide the kit I require where I was willing to pay for the return of the package and wanted to order the mitred kit, instead I was told I have to make my own arrangements because Fiximer gets preferred rates for delivery of items and they won’t pass on those discounts to me and also told me they would email me their return policy document as they charge 10% on returns. I have returned the items but Fiximer made it as difficult as possible firstly asking to provide order number and then address etc. although they knew it all along and now they have deducted around 25% of the total order amount. Fiximer showed no interest whatsoever in my order hence I used another supplier as they were more keen to charge a percentage on return goods and did not help me to return goods.
9 maj 2025
Omdöme utan inbjudan
Svar från FIXIMER
Thank you for your comment Mr Abid. We have reviewed all the emails and call recordings in order to clarify the issues raised. Your order was placed , picked, packed, shipped and delivered within 3 days. Two weeks later when you realsied you had ordered the incorrect items you called and asked how to return them, at which point you were emailed our returns policy, the same one that you agree to on the website when you orderd, which comes with your receipt and on a packing slip enclosed in your parcel. This clearly states that if there is an error with the order on your part, it is your responsibility to return it within a 28-day window, which is a common practice in most outlets. We do not, nor can we, find where you were told that we receive a preferential rate for shipping, quite the contrary, in fact, we actually pay a premium for a priority service. When we spoke to you regarding the refund of the return, you were asked to give your full name, address, telephone number, and how you paid for the order. Again, this is a standard DPA requirement; we want to ensure that any refunded monies are returned to the rightful recipient. Finally, the 10% deduction is what is referred to in our terms and conditions as a restocking fee. This is charged as a member of our team has to be pulled away from their role in order to receive,, unpack, quality check, adjust the stock level, reallocated the stock to the warehouse and process the refund. I'm unclear as to which part of the process you found unhelpful in us assisting you through each step of the return as safely and promptly as possible, but thank you for sharing your experience, enabling us to reflect on our procedures and confirm that they were all met. Kind Regards Angie
Svar från FIXIMER
Thank you for your 5-star review. Kind regards, Angie
Had a slight issue with my initial…
Had a slight issue with my initial order but that was entirely my fault. The Fiximer team helped me resolve my order including a refund of some parts and reorder of others without any problems. Delivery was prompt and well packed.
The items purchased are of superb quality, even with my limited woodworking skills they look really nice.
Great company to do business with.
4 juni 2025
Oak Stair Caps and Service
Website very good and clear.
Communication very good.
End product as expected.
Only negative was the wrong items were delivered initially but replacement were sent out very quickly and caused no delays.
Faye is a credit to the company with her friendly approach and communication. Due to her approach, happy to give 5 stars.
28 maj 2025
Svar från FIXIMER
Thank you so much for your 5-star review, and your comments about Faye. She certainly is an asset to our company. Kind Regards Angie
Svar från FIXIMER
Hi Krzysztof, Thank you for your 5-star review. It is greatly appreciated. Kind regards, Angie
Amazing service excellent stuff
Amazing service excellent stuff
I am very happy with everything thanks to sales department
3 juni 2025
Svar från FIXIMER
Hi Upkar, thank you for your 5-star review. We very much appreciate it. Regards Angie
Svar från FIXIMER
Cześć, Petru, dziękuję za 5-gwiazdkową recenzję. Bardzo ją doceniam. Z poważaniem Angie
Fiximer newel oak cladding.
I spokenwith Fimimer before purchasing newel oak cladding and they were very helpful. Items came within days but one item was damaged (a clamp for fitting the cladding), so I called Fiximer and a replacement was with me within days. Very good service.
23 maj 2025
Svar från FIXIMER
Hi Stewart, thank you for your 5-star review. We appreciate it. Kind Regards Angie
Svar från FIXIMER
Cześć Artur, Dziękuję za 5-gwiazdkową recenzję. Naprawdę to doceniam. King Regards Angie
Really pleased with the product and the…
Really pleased with the product and the company were really quick with getting the order out and delivered. Would definitely use again .
28 maj 2025
Svar från FIXIMER
Hi Helena, thank you for your 5-star review. We appreciate it. Kind Regards Angie
Fast delivery and excellent quality.
27 maj 2025
Excellent customer care by Angie
The reason for five stars was after two so called failed delivery attempts by FedEx who failed to call on arrival, as it was to an airport I called Fiximer &spoke to Angie who was brilliant. She called me back when she said she would & had the parcel delivered to me within two hours. I take my hat off to her as she saved my bacon.
Regards
Graham
Padstone Build Ltd
28 maj 2025
Omdöme utan inbjudan
Svar från FIXIMER
Hi Graham, Thank you so much for your five-star review. It is very much appreciated. Glad I could help! Kind Regards Angie :-)
Products are as described
Products are as described, high quality products , orders are delivered fast , tracking always provided.
27 maj 2025
Oak vaneer stair kit
Great quality products at very competitive prices. Delivery was quick and all items well packaged to prevent damage
1 maj 2025
Omdöme utan inbjudan
Svar från FIXIMER
Hi Stephen, thank you so much for your 5-Star Review, it is very much appreciated. Regards Angie
Svar från FIXIMER
Hi Holly, Thank you so much for your 5-star review. It is appreciated.. Kind Regards Angie
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.