Insurance work completed. Work was done to a good standard. The lad who works on the desk is very polite and helpful. They kept me updated at all times. Valeted the car which they didn’t need to do.
Plats
Byt plats1 Ashlyn Road (Unit E3 Cramer Road), West Meadows Estate, DE21 6XE Derby, Derbyshire, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Good communication. Car picked up at time arranged. Text messages throughout with estimated date repair would be finished. Car finished a week earlier than expected and delivered back to me clean insi... Se mer
Företaget har svarat
Polite, on time, regular updates and work completed within the given timescale. Lost a star because items stored under the boot floor not replaced and the fabric boot liner slung over onto the back s... Se mer
From start to finish an excellent job carried out by really professional and helpful people Being an older lady they were very patient with me when I was anxious. As to the work its of an exceptional... Se mer
Företagsinformation
Skrivet av företaget
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Skrivet av företaget
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Kontaktuppgifter
1 Ashlyn Road (Unit E3 Cramer Road), West Meadows Estate, DE21 6XE, Derby, Derbyshire, Storbritannien
- 01773 531 818
4,3
Utmärkt
80 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Friendly efficient staff who look after…
Friendly efficient staff who look after their customers and do a great job all round.
5 december 2021
Svar från Fix Auto UK - Fix Auto Derby
Thank you. Happy to provide a positive customer journey.
The fix was quick and efficient
The fix was quick and efficient, and a high standard. They made it very easy for me also. The lady on reception was particularly helpful, and phenomenally quick to reply to any queries
16 november 2021
Omdöme utan inbjudan
Svar från Fix Auto UK - Fix Auto Derby
Thank you for your feedback.
Kind Regards
Awful communication
Awful communication.
Let us down 3 times on collection and delivery after making arrangements for date and time. Did not return calls when they said they would.
Took nearly 3 months for repair to be completed..
12 november 2021
Svar från Fix Auto UK - Fix Auto Derby
We thank you for your feedback. Your vehicle was on site 01.11.21. and handed over 11.11.21. Whilst we have tried to accommodate your request for out of hours re-delivery and accommodated your request for alternative collection times, and different re-delivery location. We have noted your feedback and thank you.
Overall great
Fix Auto were the chosen garage by insurance for my motability car, I've never used them before but I am happy happy their service. Karolina has been wonderful all the way through, keeping me up to date with progress. There was a delay in getting the car to to garage as they had been let down in regards to the courtesy car I needed but the experience once that was ironed out has has great. They completed 8 days before the estimated date and my car looks brand new. They also give a lifetime guarantee for the parts they have used to replace the damaged ones which is a great reassurance too. Overall very happy
11 november 2021
Omdöme utan inbjudan
Svar från Fix Auto UK - Fix Auto Derby
We thank you for your feedback. The team will be pleased to know you had a positive customer journey.
Good service
Good service, communication, pick up and drop off service of my vehicle that required some work.
9 november 2021
Svar från Fix Auto UK - Fix Auto Derby
We thank you for your feedback.
highly recommend
damaged my bumper and the fog light, they repaired it quickly, and to a good standard.
many thanks.
27 september 2021
Omdöme utan inbjudan
Svar från Fix Auto UK - Fix Auto Derby
We thank you for your feedback. Kind Regards.
Fantastic
Fantastic cannot tell I’ve had a repair. Done a great job! And really fast too!!
25 september 2021
Svar från Fix Auto UK - Fix Auto Derby
Thank you for your feedback. Much appreciated.
Job very well done
To be honest wasn't sure about this place but how wrong I was...car came back looking amazing..spray job faultless, valet after best I've ever had...I can not praise them enought..thanks to jazz and the crew there...craig
14 augusti 2021
Omdöme utan inbjudan
Svar från Fix Auto UK - Fix Auto Derby
Thank you for your feedback. Always happy to provide a positive customer journey.
Kind Regards
Excellent work
Excellent work on my almost destroyed front wing and suspension. Took a while but not their fault. Just a parts issue.
13 augusti 2021
Svar från Fix Auto UK - Fix Auto Derby
Thank you for your feedback and understanding. We appreciate you.
A good experience.
I found the whole experience helpful and considertae. The garage did a wonderful job on my car and it was completed ahead of time. Karolina was very helpful to me.
6 augusti 2021
Omdöme utan inbjudan
Svar från Fix Auto UK - Fix Auto Derby
We thank you for your feedback.
Much appreciated.
Fix Auto's in Derby repaired my car on…
Fix Auto's in Derby repaired my car on three occasions , each time their workmanship was second to non ! from arranging the hire car to collect my damaged car .The staff are professional and genuine always sincere and understanding.
Thank you so very much
5 augusti 2021
Omdöme utan inbjudan
Svar från Fix Auto UK - Fix Auto Derby
Thank you for your feedback.
Car Accident
Had an accident and car was picked up 2 days later, had a courtesy car delivered to my home, car was fixed before date i was given. Would recommend to friends
23 juli 2021
Omdöme utan inbjudan
Svar från Fix Auto UK - Fix Auto Derby
We thank you for your feedback and hope to serve you better in the future should you ever need our services.
Kind Regards
Vehicle returned from Fix Auto with damage not previously recorded on the phots taken before the repair.
My vehicle had pictures taken all around it b4 the accident repair was completed. The car was returned with damage to the opposite panel they repaired. This is their damage we have the pictures! They refuse to come and fix it! I am taking the insurance company to Finanicial Ombudsman and the garage to Court. Do not use this company they are rubbish!
22 juli 2021
Omdöme utan inbjudan
Svar från Fix Auto UK - Fix Auto Derby
Upon review, we delivered your vehicle in good condition. It was inspected by your nominated persons and you signed the relevant documentation. Whilst we remain sympathetic that your vehicle has a scratch on an area you were previously unaware off. We maintain that this was not done whilst the vehicle was under our care and wish you all the best.
Kind Regards
Had an accident and my car was picked…
Had an accident and my car was picked up the next day and received it back today days before the estimated day very friendly and efficient and very pleased with the work carried out
21 juli 2021
Omdöme utan inbjudan
Svar från Fix Auto UK - Fix Auto Derby
Thank you for your feedback. Great to read you had a positive customer journey.
Kind regards.
The guy who came pick car up and drop…
The guy who came pick car up and drop it of was very good and polite,and Did what he sed he would ...cheers...
19 juli 2021
Omdöme utan inbjudan
Svar från Fix Auto UK - Fix Auto Derby
We thank you for your feedback.
Java dealt with my insurance claim from…
Java dealt with my insurance claim from start to finish. Everything went smoothly and car was returned to me on time
6 juli 2021
Omdöme utan inbjudan
Svar från Fix Auto UK - Fix Auto Derby
Thank you for your feedback. The entire team strives to provide an excellent customer journey.
FixAuto was selected by our insurance…
FixAuto was selected by our insurance company to carry out repairs to our vehicle after an accident. They contacted us quickly after the claim had been sorted and booked us in for repair. Unfortunately the initial date had to be rearranged as FixAuto were supplying us with a courtesy car and they had been let down and didn’t have a car available for that date. When we eventually took the car in, the premises weren’t easy to find - they are located next door to KwikFit, but once we’d found them the handover was very well organised with all the paperwork in place and the courtesy car was comparable to our own vehicle. We were told it could take up to two weeks to repair, but we were contacted in less than a week and our car was delivered back to our home address which was very helpful. We are extremely satisfied with the standard of the repairs and the car had also been cleaned and valeted which was a nice touch. Based on this experience we would recommend FixAuto.
26 juni 2021
Omdöme utan inbjudan
Svar från Fix Auto UK - Fix Auto Derby
Thank you for your feedback. We rely on this to improve the level of service we give to our customers.
This place is a joke say someone will…
This place is a joke say someone will phone u back guest wait they carnt ve bortherd never use this company again and I hope who reads this review dont they haven't got a clue 😡😡😡😡😠
9 mars 2021
Omdöme utan inbjudan
Svar från Fix Auto UK - Fix Auto Derby
Thank you for your feedback, we rely on this to improve the level of service we provide to all our customers . Whilst our phones might be busy at certain times servicing other customers we are also reachable via email on: derby@fixauto.co.uk .
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