Fitstraps Omdömen 59

Having waited for nearly three weeks, I was very disappointed to find that the silicon strap I ordered to replace my original pale pink one turned out to be the colour of a plastic baby doll’s bum, and the rose pink metal strap looks fine but does not click in securely at one end. Not even trying to return. Re-ordered from a different company, fingers crossed.

Paid £28 for a strap and had to chase it up after a month as nothing had arrived. I got an email back saying the order had been cancelled as it couldn't be despatched. At Fitstraps they obviously wait for the customer to raise the issue after a month rather than actually bother to tell you the order was cancelled. Even then I was told a refund would take two weeks!! Not impressed and won't use them again.

Would leave zero stars if I could. Parted with £25 for a strap only for it never to arrive. Tracking info sent was also. Royal Mail don’t recognise the info and despite emailing and contacting on Facebook and instagram they have not responded at all.

Plus they are saying on their website they have a 5 star Trustpilot rating.. I don’t think so!

Do not order from them…

Ordered, sent a Royal Mail Tracking Number which was invalid, they contact you off a spam email address, 4 weeks. Since ordering, I have sent multiple chasing emails and nothing received.

My wife purchased two straps from these scammers in November 2024. 3 months on, and we haven't received anything.

She contacted them in late December, and they said it's coming. And now just silence.

AVOID

This is a scam company. Ordered two months ago and still hasn’t arrived. Emails are responded to quickly saying there has been some delays and order is on the way but nothing. I have requested a refund and we will see what happens. But please do not buy from this company!

Ordered on 17th December 24 order still hasn’t arrived. Similar to others experience tracking shows it in Belgium for weeks. Emails have been responded to quickly but just says order on way! Since initial review on 3.2.25 they have refunded my payment in full which accounts for the increased amount of stars!

I bought 2 straps, neither of which will stay attached to my devices. I sent the straps back using Royal Mail tracked and they are saying they have not received them even though they have been delivered. DO NOT BUY FROM THIS COMPANY, they are completely ignoring your rights as a consumer

Nothing premium about it. Just a font for AliExpress.
Strap took nearly a month of delivery, and mediocre quality at arrival

Absolute scam!

Ordered on the 4th of Feb. My order has travelled all over the world but still hasn't arrived to me.

Are not responding to emails or contact forms on their website.

DO NOT TRUST THIS COMPANY!

35 days and no delivery
THIS IS SCAM COMPANY DO NOT GO NEAR THEM

Updated 06/02/24 - still not received!

Original Review: Spam and scam!
No connection to FitBit at all!
Another dodgy Chinese Company.
Paid for my order which stated 4-9 business days. Wasn’t dispatched very quickly at all and no chance for 4-9 business days when they hang on and don’t dispatch - no communication despite asking.
It’s been 11 days already and was dispatched ‘apparently’ 7 ‘business’ days after order so the 4-9 days is clearly a myth.
Interested to see if they ever arrive and the quality - I don’t hold much hope.
Wish I’d came here first!

Waited weeks for the strap to arrive, and then it broke within 10 days of it actually arriving.
Absolutely USELESS SCAM OF A COMPANY

Product broke after a few months and they never replied to my messages about this. Don't buy from them!

Item never showed up. I think this company is fake be careful when using them

I ordered a watch strap at the end of November, after checking shipping times which is 4-9 days. Almost a month later and the strap still hasn't arrived. After emailing the company, I was told to wait a few more days, but tracking still isn't moving, and as nice as the email was, I'm starting to get the feeling that my strap won't arrive and I'll have to shop elsewhere...

ORDER #47641
The 15th of November I ordered a strap and it's now the 6th of December and nothing has come through. The tracking code doesn't work and doesn't provide any information of were the package is. The website says it's up to 9 working days. Wasn't after a complaint when they emailed me to say it was 15 working days after shipping. None of it it's true, AVOID AND DO NOT BUY FROM THEM.

I ordered 2 fitbit straps from Fitstraps.com on 17th November 2023, thinking they were a UK company with the same name, the British based company are at .co.uk instead of .com
Two weeks have gone by and Fitstraps.com have failed to reply to my email asking where my straps have got to. The tracking seems to suggest they are stuck in Belgium on their way from China. I had no idea I was purchasing from China! The tracking came to a standstill on 29/11/23 and hasn't updates since, that was about 60hours ago.
The company don't bother to contact me and I have given them another 48 hours to get this sorted or I will ask my credit card company to claw back the money!

Ordered a Google Pixel strap twice. First order was cancelled with no communication. Second order was cancelled due to not stock but the product is still on sale on their website.