Excellent service from Fitshop Birmingham. Special thanks to Phoebe. I've been looking for a belt squat for some time and was given a great offer. Super fast delivery. Haven't had a chance to put it t... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Needed to amend an order and cancel 1 of 2 items Nathan reassured me that would be processed and only 1 of the 2 items would be dispatched and order updated for me to receive a partial refund. I wo... Se mer
Företaget har svarat
Had a great experience at Fitshop Leeds. Massive thanks to Dale and Zen for all their help. They were both really friendly, knowledgeable, and took the time to answer all my questions without maki... Se mer
Företaget har svarat
Both Phil and Chris, from the Edinburgh branch, were fantastic to deal with. They took the the time to understand our needs and provided great customer service. Definitely recommend Fitshop to any... Se mer
Företaget har svarat
Företagsinformation
- Butik med träningsutrustning
- Leverantör av träningsutrustning
- Inomhuscykling
- Sportaffär
- Butik med bordtennisartiklar
Om Fitshop UK
Skrivet av företaget
WE LIVE FITNESS
At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.
As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.
Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.
Kontaktuppgifter
3 Rutherglen Links, G73 1DF, Glasgow, Storbritannien
- 0141 737 2249
- feedback@fitshop.co.uk
- fitshop.co.uk
4,6
Utmärkt
12 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 88 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Best fitness store in London
Garth was a great help. Amazing store I’ll be back
29 juni 2026
Omdöme utan inbjudan
Svar från Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Very Pleased
I bought a Reebok step board from Fitshop...lowest price I could find. Deliverey in a few days... no issues what so ever. Deffo Recommend.
29 juni 2026
Svar från Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Excellent service by Leon
Excellent service by Leon, highly recommended, 5 star.
28 juni 2026
Omdöme utan inbjudan
Svar från Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Brilliant service Leon sorted us out
Brilliant service Leon sorted us out
28 juni 2026
Omdöme utan inbjudan
Svar från Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Brilliant service Leon sorted us out
Brilliant service Leon sorted us out
28 juni 2026
Omdöme utan inbjudan
Svar från Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
The shop has a good set up and the…
The shop has a good set up and the staff are nice and friendly and very helpful,would recommed to anybody who wants some home gym equipment.
28 juni 2026
Omdöme utan inbjudan
Svar från Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Svar från Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Excellent staff very informative great…
Excellent staff very informative great service
28 juni 2026
Omdöme utan inbjudan
Svar från Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Senti was very helpful and…
Senti was very helpful and knowledgeable of the different equipment in store .He had good customer care and experience I was going to order the machine on amazon but he told me the benifit of buying a trusted brand which lasts longer and is of better quality.
27 juni 2026
Omdöme utan inbjudan
Svar från Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Zen was really helpful and patient
Zen was really helpful and patient. Good service
27 juni 2026
Omdöme utan inbjudan
Svar från Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Enjoyable experience testing treadmills…
Enjoyable experience testing treadmills at the Leeds Store. A comprehensive range of high quality equipment which Dale demonstrated for me. Will return to buy more equipment in due course. Thanks Dale
27 juni 2026
Omdöme utan inbjudan
Svar från Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Thanks you for your patience and…
Thanks you for your patience and knowledge!
27 juni 2026
Omdöme utan inbjudan
Svar från Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Zen was informative and helpful thanks…
Zen was informative and helpful thanks you
27 juni 2026
Omdöme utan inbjudan
Svar från Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Zen was very helpful and informative
Zen was very helpful and informative
27 juni 2026
Omdöme utan inbjudan
Svar från Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Fab store
Fab store, super helpful guy Ben!
Great stock and machines
Knowledgeable guys
27 juni 2026
Omdöme utan inbjudan
Svar från Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
friendly advice and very helpful
27 juni 2026
Omdöme utan inbjudan
Svar från Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great service
Great service from Ammaarah. Very quick to solve my issue - their live chat service is great.
27 juni 2026
Omdöme utan inbjudan
Svar från Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Dreadful
Ordered four kettlebells from them recently - rubbish quality. The rubber labels were pealing off in the box due to the glue degrading. They were also different to the kettlebells in the photo shown on their website. I suspect I got an older model that had been stored Somewhere hot for years.
Customer services refused to let me return to the local store as “they did not have space”. Can’t face waiting for a courier for a 50kgs of parcels. They did helpfully suggest reglueing the rubber back down.
Customer services take days to reply to every email, even if you reply to them instantly. No reply to the last three emails.
I posted a one star review on their own website seven days ago which they haven't published - explains why every product they sells seems to have glowing 4/5 star reviews from happy customers.
They’ve stopped replying to me know.
Avoid their online store. If you must buy from them use their stores so you can see what your getting - the Nottingham one has previously been very good.
18 juni 2026
Omdöme utan inbjudan
Svar från Fitshop UK
Dear Customer,
We're sorry to hear that you remain dissatisfied with your experience.
When you first contacted us on 11th June regarding the adhesive on some of the kettlebell badges, we responded promptly and requested photographs so we could assess the issue. After reviewing the images you provided, we offered you two resolutions: either a full replacement of the affected products or, if you preferred to keep them, a partial refund to reflect the cosmetic nature of the issue.
You replied requesting a 50% refund. Unfortunately, this is not a level of compensation we would be able to offer for cosmetic damage, however we reiterated that we were happy to arrange a full replacement instead.
To clarify, our replacement process does not require customers to arrange their own courier. We would organise the collection of the faulty products and dispatch the replacements once collected. We have not received a response to our replacement offer, nor have we received photographs of all of the products you have stated are affected, so we have been unable to progress this further.
We would also like to address your comments regarding product reviews. All reviews submitted to our website are manually moderated before publication to ensure they do not contain offensive or inappropriate content. This manual process can occasionally result in a short delay before reviews appear, regardless of whether they are positive or negative.
Finally, we note that this same review has been posted twice within minutes of each other, so we are providing the same response to both to ensure the facts are accurately represented.
Our offer to resolve this matter by replacing the affected products remains open, and we would be pleased to assist you in completing this process should you wish to proceed.
Kind regards
Fitshop Team
Excellent service.
26 juni 2026
Omdöme utan inbjudan
Svar från Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Svar från Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.