Professional, caring staff that took the time to guide me through my report. The information that I have received from my report has helped me create a new workout program, and several lifestyle chan... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After my mother was diagnosed with haemochromatosis later in life, I wanted to know early if I also had the condition, and how I could manage it. With long wait times for a DNA test through the NHS, I... Se mer
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What a brilliant company. I have found the reports absolutely invaluable when trying to work out some recent health concerns. The insight is extremely useful and I love the tips and guidance provided.... Se mer
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Best use of DNA. With a 23 and me account, you can upload your DNA and get amazing info and training programs. I have made tremendous progress after learning I had rare variants in endurance, lactate... Se mer
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Företagsinformation
Skrivet av företaget
Welcome to the review page of the worlds #1 Fitness DNA Performance company. We specialize in getting you in the shape of your life, using our advanced laboratory techniques and team of PhD scientists to analyze your DNA from a simple saliva sample. No more guesswork, just actionable and sustainable results. We then provide you with personalized training and nutrition plans to accelerate your fitness.
FitnessGenes
Skrivet av företaget
- Our commitment to Client Service
- Client service and satisfaction is very important to us. Our Client Service team are UK based but work extended hours, providing our clients with quick, personal, and effective support. We think it's important that the entire team understands our clients' questions and support needs. That's why we don't outsource any aspect of Client Service, and the entire team respond to enquiries when their skills and experience are best suited to that enquiry. So, you might find your question being answered by the person that designed your plan, or researched the science that led to a recommendation you've asked about, or our CEO or COO if something hasn't quite gone to plan. We are very grateful to all of the clients that have sent us their thank you messages or provided honest feedback on the service we've provided. We will continue to go the extra mile - both in and out of the office!
Kontaktuppgifter
Bicester Innovation Center, Commerce house, Telford road, OX26 4LD, Bicester, Oxfordshire, Storbritannien
- +44 (0) 1869 255770
- support@fitnessgenes.com
- fitnessgenes.com
4,7
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Huge disappointment, conned me
I was so excited about this product when I first saw it. I paid to upload my DNA test results (have ancestry DNA results) but it didn’t work. I reached out to customer services more than 5 times over a 1.5 months about the situation, and then later about a refund, but NO ONE ever replied to me. I never heard back from anyone and still have not. It’s been months.
I felt very conned so I needed to reach out to my credit card company about it. It was very disappointing as I truly was so excited about the product.
31 januari 2023
Omdöme utan inbjudan
Svar från FitnessGenes
I sincerely apologise for the unfortunate experience you've had. We are committed to providing excellent customer service, so it is very disappointing to learn that something has gone wrong.
After reviewing our records, it seems that only one query reached our support desk, which was promptly addressed by our client services manager on the 7th March. However, we did not receive a response from you.
To rectify the situation and ensure you gain access to your results, I have sent you an email using an alternative email address. If you have received the email, kindly reply with your contact phone number and location, and I will call you.
Once again, I apologise for the inconvenience this has caused and assure you that we are committed to resolving the issue promptly and providing you with the assistance you deserve.
Best wishes,
FitnessGenes Team
Amazing level of detail and information
Really engaging site with so much useful and detailed information. It really makes you think about the level of detail and work they have put in. When following such plan you can get great results. Vey professional approach!!
23 maj 2023
Omdöme utan inbjudan
Svar från FitnessGenes
Thank you so much for your kind words and positive review! We greatly appreciate your feedback and are thrilled to hear that you found our site engaging and that you are finding the content useful.
We look forward to delivering new reports and updates over the coming months to further support your journey.
Best wishes,
FitnessGenes Team
Great DNA Analysis Tool for Health
I have been learning a lot of new things about my body from just uploading a DNA file. They update and add new traits over time as well. What I appreciate the most are the action steps they provide so that I can actually do something to improve my health.
1 maj 2023
Omdöme utan inbjudan
Svar från FitnessGenes
Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that you're enjoying the results and taking steps towards improving your health.
We will continue to add new reports and updates, so stayed tuned and do not hesitate to contact support@fitnessgenes if you have any questions.
Very detailed, actionable information
Very detailed, actionable information that allows me to tailor my fitness program to my genetic traits.
11 april 2023
Omdöme utan inbjudan
Svar från FitnessGenes
Thank you for the great review!
We pleased to hear that you have applied your actions to your fitness program, do Keep us updated on your process and stay tuned for more updates coming soon!
Super impressed by FitnessGenes as it …
Super impressed by FitnessGenes as it offers comprehensive genetic testing, educational content, personalized recommendations, and excellent customer support for optimizing fitness based on genetics. Highly recommended for fitness enthusiasts.
6 mars 2023
Omdöme utan inbjudan
Svar från FitnessGenes
Thank you for taking the time to leave us such a wonderful review! We are thrilled to hear that you are benefiting from the content and recommendations and look forward to delivering new reports over the coming months!
Fitness Genes have taught me so much!
Fitness Genes have taught me so much!
I have had an inner knowing about how my body responds to nutrition and fitness, but when I told personal trainers that have worked with me in the past they ignored my requests because they were set on their own programs. After using Fitness Genes I have the ability to prove what I felt AND it changed all my workout programs which helped me be much more successful!
1 mars 2023
Omdöme utan inbjudan
Svar från FitnessGenes
Great job, Lisa! Your positive review means a lot to us. We are thrilled that you were able to utilize the insights and actions we provided to confirm your understanding and achieve great results.
We look forward to sharing more valuable information with you in our regular releases.
Thank you again!
I like the detailed explanation you…
I like the detailed explanation you give for each trait and report. In a way that I can use the information and put it into action. That is the difference between you and the others.
11 april 2023
Omdöme utan inbjudan
Svar från FitnessGenes
Thank you for taking the time to leave us a review. We're pleased to hear that you found the explanations useful and actionable. We love what we do and it's great that our customers do too!
Great information
The information is clear, to the point, complete, and useful. and practical.
29 mars 2023
Omdöme utan inbjudan
Svar från FitnessGenes
Thank you for taking the time to share your positive experience with us on Trustpilot! We're thrilled to hear that you found the information we provide to be clear, complete, and practical. Our team is committed to providing valuable and useful content to our customers, and your feedback is greatly appreciated.
If you have any further comments or questions, please don't hesitate to reach out to us.
Amazing inside and very informative
Found the results of the DNA testing very interesting and helpful in more than one way. Learn a lot about what can work for me and saw myself in many of the traits.
27 februari 2023
Omdöme utan inbjudan
Svar från FitnessGenes
Thank you for the great review, Michaela. We're thrilled to hear that you are finding the reports helpful.
Please don't hesitate to reach out if you have any further questions or if there's anything else we can do to support you in achieving your health and fitness goals.
Helpful tips to be healthy based on my specific needs
Work out plans and meal plans along with many useful data information on how to be more overall healthy and educated on my fitness jeans. Useful insights based off of my specific needs. Supplement recommendations were also useful.
14 mars 2023
Omdöme utan inbjudan
Svar från FitnessGenes
Thank you for fantastic review Brandon. We're glad that your results have helped you optimise your training, diet, and supplementation. More reports coming soon!
Love the stats
Love the stats, and the actionable steps. Very insightful, and I was able to use the DNA test I previously took from another vendor.
14 mars 2023
Omdöme utan inbjudan
Svar från FitnessGenes
Thank you for the kind review Ramey. We're glad that you were able to use your existing DNA data to access new reports and recommendations. Best of luck with your actions and workouts!
I love FitnessGenes
I love FitnessGenes! I am learning so much about why my body is the way it is, whether it's how well my body absorbs nutrients to sleep cycles or exercise for my body type. It reinforces how individual we all are and knowing my unique genetic makeup can help me maximize my health journey.
14 mars 2023
Omdöme utan inbjudan
Svar från FitnessGenes
Thank you for the fantastic review Veronique! We're thrilled that you have taken such value from your reports. We look forward to helping you further on your health and fitness journey.
Continued advancements and information
Continued advancements and information. I first joined fitness genes in 2014. The information they provide is first rate and continues to improve with more advancements as they come out. So even though it's been years, I continue to get new updated information. The workout plans are top notch and definitely work with my DNA rather than against it.
14 mars 2023
Omdöme utan inbjudan
Svar från FitnessGenes
Thank you for taking the time to leave a fantastic review Susan, it's great to hear how long you've been a member for! As always, more to come your way soon. Best of luck with your next genetic workout plan.
Have enjoyed all the information from…
Have enjoyed all the information from Fitness Genes, and the regular gene updates the company provides
1 mars 2023
Omdöme utan inbjudan
Svar från FitnessGenes
Thank you for sharing your positive experience with FitnessGenes!
We're glad to hear that you find our services helpful and appreciate our regular updates. You can look forward to more report releases over the coming months (and beyond!). We'll be sure to share your review with the science team.
Amazing product. Life changer
Ever since i bought my package the vast amount of information i have learnt about by body and how it work. The information about traits and actions to help is amazing
14 mars 2022
Omdöme utan inbjudan
Svar från FitnessGenes
Thank you for your fantastic review! We're glad that you've taken such value from your reports. More to come soon!
I love the new update
I love the new update, its made easier to implement activities to support my goals!
14 februari 2023
Omdöme utan inbjudan
Svar från FitnessGenes
Thank you for your great review GiPe. We're glad that you're enjoying the updates that we've made to the Members Area and that you've been able to make positive changes to your lifestyle. Keep it up!
Interesting info
Interesting info. But it is received one tidbit at a time. There are so many suggestions to improve each category that it would be unrealistic to implement all of them.
14 februari 2023
Omdöme utan inbjudan
Svar från FitnessGenes
Thank you for your review and feedback Wendy. I recently wrote the following blog on how to best implement your recommendations, which I hope is of help: https://www.fitnessgenes.com/blog/saving-and-following-your-actions.
Please do send a message to support@fitnessgenes.com if you would like some additional assistance and a member of our coaching team will be happy to help.
So easy to get started
So easy to get started. Finding my genetics information fascinating. Knowing what’s going on inside of me is guiding me with changing some of my lifestyle choices.
Thank you
14 februari 2023
Omdöme utan inbjudan
Svar från FitnessGenes
Hi Scott, thank you for your kind review! We're glad that you're enjoying your time as a FitnessGenes member so far and hope that you continue to do so. Keep up the positive lifestyle choices.
Very in depth explanations and advices…
Very in depth explanations and advices 10/10
25 oktober 2022
Omdöme utan inbjudan
Training Smarter with FitnessGenes
With fitness still an important part of my life after almost 50 years, I thought I had a good handle on my strengths, vulnerabilities and exercise priorities. But FitnessGenes has provided new insights and advice on how to improve my athletic performance and quality of life. I appreciate FG's "smart" science-based approach to inform my exercise choices, intensity, recovery and diet. A game-changer!
18 oktober 2022
Omdöme utan inbjudan
Svar från FitnessGenes
Hi John, thank you for the kind review! We're glad that we've been able to help you improve your performance and quality of life.
If you haven't done so already, be sure to share your story through the following link before Sunday to receive a free FitnessGenes workout t-shirt: https://dna.fitnessgenes.com/customer-stories
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