FitnessGenes Omdömen 

1 132
•
TrustScore 4.5 av 5

4,7

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Professional, caring staff that took the time to guide me through my report. The information that I have received from my report has helped me create a new workout program, and several lifestyle chan... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

After my mother was diagnosed with haemochromatosis later in life, I wanted to know early if I also had the condition, and how I could manage it. With long wait times for a DNA test through the NHS, I... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

What a brilliant company. I have found the reports absolutely invaluable when trying to work out some recent health concerns. The insight is extremely useful and I love the tips and guidance provided.... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Best use of DNA. With a 23 and me account, you can upload your DNA and get amazing info and training programs. I have made tremendous progress after learning I had rare variants in endurance, lactate... Se mer

Företaget har svarat

Företagsinformation

  1. Fitness och näringslära

Skrivet av företaget

Welcome to the review page of the worlds #1 Fitness DNA Performance company. We specialize in getting you in the shape of your life, using our advanced laboratory techniques and team of PhD scientists to analyze your DNA from a simple saliva sample. No more guesswork, just actionable and sustainable results. We then provide you with personalized training and nutrition plans to accelerate your fitness.

FitnessGenes

Skrivet av företaget

Our commitment to Client Service
Client service and satisfaction is very important to us. Our Client Service team are UK based but work extended hours, providing our clients with quick, personal, and effective support. We think it's important that the entire team understands our clients' questions and support needs. That's why we don't outsource any aspect of Client Service, and the entire team respond to enquiries when their skills and experience are best suited to that enquiry. So, you might find your question being answered by the person that designed your plan, or researched the science that led to a recommendation you've asked about, or our CEO or COO if something hasn't quite gone to plan. We are very grateful to all of the clients that have sent us their thank you messages or provided honest feedback on the service we've provided. We will continue to go the extra mile - both in and out of the office!

Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(1 132)

12 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Professional team, great data

Professional, caring staff that took the time to guide me through my report. The information that I have received from my report has helped me create a new workout program, and several lifestyle changes due to potential health risks that my DNA has shown me.
I highly recommend trying Fitness Genes to get to know your own body better!

2 juni 2026
Omdöme utan inbjudan
Logotyp för FitnessGenes

Svar från FitnessGenes

Thank you for taking the time to leave us such a lovely review. We're delighted to hear that the reports have helped you make positive changes to your training and lifestyle.

Wishing you all the best on your health and fitness journey!

Betygsatt 5 av 5 stjärnor

After my mother was diagnosed with…

After my mother was diagnosed with haemochromatosis later in life, I wanted to know early if I also had the condition, and how I could manage it. With long wait times for a DNA test through the NHS, I used FitnessGenes. The process was simple, fast, and the reporting was clear. I discovered I carried just one copy of the risk variant, which was reassuring. Highly recommend to anyone who wants to know their HFE status, I will most certainly test my new daughter the same way.

6 februari 2026
Omdöme utan inbjudan
Logotyp för FitnessGenes

Svar från FitnessGenes

Thank you for taking the time to share your experience. We're so pleased we could give you some reassurance and help you better understand your HFE result.

We really appreciate your recommendation and wish you and your family all the very best.

Betygsatt 5 av 5 stjärnor

Really great service and a very…

Really great service and a very supportive customer service team. Highly recommend this service if you are looking to understand how your body works and see real progress.

14 juli 2026
Omdöme utan inbjudan
Logotyp för FitnessGenes

Svar från FitnessGenes

Thanks for taking the time to leave us a review. It's great to hear you're seeing great progress and finding the service helpful.

We really appreciate your recommendation, and if you ever need any support, we're always happy to help.

Betygsatt 5 av 5 stjärnor

DNA testing

Kit arrived in good time. Instructions were easy to follow and I was kept informed about the progress of my DNA tests.

1 juni 2026
Omdöme utan inbjudan
Logotyp för FitnessGenes

Svar från FitnessGenes

Thank you for taking the time to leave us a review, Claire. We're so pleased to hear that the process was straightforward and easy to follow.

If you ever have any questions or need any assistance, please don't hesitate to get in touch with our support team at support@fitnessgenes.com. We're always happy to help.

Betygsatt 5 av 5 stjärnor

From the moment I emailed with my…

From the moment I emailed with my request, Carrie helped me and went way beyond, not just gathering the information I needed but by compiling a full analytical report, which was absolutely amazing. I can't rate this service high enough and I'd recommend it to all. Thank you Carrie. I really appreciate your support.

19 maj 2026
Omdöme utan inbjudan
Logotyp för FitnessGenes

Svar från FitnessGenes

Thank you for taking the time to leave a review. We're so pleased to hear that you found the report helpful, and it was an absolute pleasure to help.

PDF generation is now available within your account, so if you'd like shorter versions or individual reports, you can create them in just a few clicks.

If there's anything else we can help with, please don't hesitate to get in touch.

Betygsatt 5 av 5 stjärnor

A superb experience.

A great service that has answered many questions about my fitness, and provided me with so much useful information, regarding what to eat, when to exercise, what supplements to take , and how to improve my health & fitness, and it’s working. I would say it’s the best step forward in my journey to stay fit & healthy.

13 maj 2026
Omdöme utan inbjudan
Logotyp för FitnessGenes

Svar från FitnessGenes

Thank you for such a great review. We’re so glad to hear the insights have been useful and are helping you make progress with your health and fitness goals.

Thank you for being part of the FitnessGenes community.

Betygsatt 5 av 5 stjärnor

What a brilliant company

What a brilliant company. I have found the reports absolutely invaluable when trying to work out some recent health concerns. The insight is extremely useful and I love the tips and guidance provided. I know I will continue to find this a valuable source of information in years to come. Highly recommend.

13 maj 2026
Omdöme utan inbjudan
Logotyp för FitnessGenes

Svar från FitnessGenes

Thank you so much for your kind words.

We’re really pleased to hear the reports have been helpful while navigating your recent health concerns. It means a lot to know you’ve found the information useful, and we really appreciate you taking the time to recommend us.

Betygsatt 5 av 5 stjärnor

Amazing service and product

Ive been with FitnessGenes for over 4 yrs now and the insights have really helped shape my health and fitness. I have regular blood checks and have found that the results are played out in the insights that the DNA have shown about me. The team in the office are always very very helpful and nothing is to much trouble. I highly recommend using FitnessGenes if you are serious about your health.

13 maj 2026
Omdöme utan inbjudan
Logotyp för FitnessGenes

Svar från FitnessGenes

Thank you so much for the kind feedback, Marc. I’m glad we could help and be part of your health and fitness journey.

Keep up the great work!

Betygsatt 1 av 5 stjärnor

Total rip off

So far, total rip off. First of all our kits would not register so we had to contact support. After that was fixed they claim my sample was too much and I owed them $25 for a new kit after paying $300 for the kit and waiting 10 days after it was received to hear about this. Disappointing. I would skip this. Who knows if I will ever get results. They also have been sending me emails to the original address I used, NOT the address I registered the kit so I almost missed the sample issue.

Additionally, I found out I was charged the replacement fee in Euros so the amount was $9 more. They refunded $8 of it. Again, issue after issue.

9 maj 2026
Omdöme utan inbjudan
Logotyp för FitnessGenes

Svar från FitnessGenes

We’re very sorry to hear about your experience and understand your frustration.

Unfortunately, if a sample is collected incorrectly and exceeds the fill-to-line, we are unable to process it. The collection tube shows a clear fill line, and the kit instructions advise filling only to this level.

As outlined in our terms and conditions, a replacement fee is charged only to cover the cost of the new test kit and shipping.

We apologise for the confusion regarding email communications. Our team contacted the email address used when you placed the order, while a different email address was later used during kit registration.

We appreciate your feedback and are sorry that your experience has not met expectations.

Betygsatt 5 av 5 stjärnor

Easy to understand

Easy to understand - insightful and well crafted insights

18 mars 2025
Logotyp för FitnessGenes

Svar från FitnessGenes

Thank you for taking the time to leave a review!

We’re delighted to hear that you’re finding the reports easy to understand and insightful.

We look forward to being part of your health and fitness journey for many years to come!

Betygsatt 5 av 5 stjärnor

Superb Communication and Helpfulness

Superb Communication and Helpfulness! I spoke with a real person, and they solved my problem. Quick responses and actionable information from my test results. The information from their test is extremely valuable and validates what I've learned through the years with trial and error. I wish I had done this test 20 years ago.

9 januari 2026
Omdöme utan inbjudan
Logotyp för FitnessGenes

Svar från FitnessGenes

Thank you so much for the kind feedback, Koy. I’m glad we could help and be part of your health and fitness journey.

Keep up the great work!

Betygsatt 5 av 5 stjärnor

Highly recommend FitnessGenes

Highly recommend FitnessGenes, the kits are extremely easy to use and the team take the time to explain all of the results and what they mean to you. They give clear recommendations in relation to the results and sent me to 2 detailed reports, one with the full results and recommendations and the other containing information on the areas I said I was most interested in. Fantastic service, highly recommended.

10 oktober 2025
Omdöme utan inbjudan
Logotyp för FitnessGenes

Svar från FitnessGenes

Thank you for taking the time to share your experience. It means a lot to know our recommendations and support made a difference for you.

Keep up the great work!

Betygsatt 5 av 5 stjärnor

I've been disabled for 8+ years now

I've been disabled for 8+ years now, but bringing my information (DNA) over to Fitnessgenes has .. honestly, helped me to feel like I am myself, further helped me understand what's going on in my body, and take control.. I thank you for getting me back!

3 juni 2024
Omdöme utan inbjudan
Logotyp för FitnessGenes

Svar från FitnessGenes

Thank you so much for your kind words! We're truly honoured to hear that FitnessGenes has helped you reconnect with yourself and take control of your health.

Thank you for sharing and for being part of our community!

Betygsatt 5 av 5 stjärnor

Cool

Michael Willie with Willie Michael cloaks Willie 💯💪

20 maj 2025
Omdöme utan inbjudan
Logotyp för FitnessGenes

Svar från FitnessGenes

Thanks, Michael! Loving the energy, and we appreciate the support! 💯💪

Betygsatt 5 av 5 stjärnor

Really interesting

Easy to do using uploaded my DNA profile from another site. Really interesting to find out how genetic factors may influence my health & fitness.
Nutrition & lifestyle advice on how to maximise or mitigate the effects of these genetic factors. Lots of free reports sent to your email regularly.

20 maj 2025
Omdöme utan inbjudan
Logotyp för FitnessGenes

Svar från FitnessGenes

Thank you for your review! We're really pleased to hear you found the upload process easy and that you're enjoying your reports. The regular report releases are definitely a favourite with our members, and we’ll do our best to keep them coming!

Betygsatt 5 av 5 stjärnor

Throughly Impressed:

Love these reports it certainly helps to read, be educated on, and have the steps on how to move forward correctly with next steps to a better, healthier life. Truly grateful. Thanks!!
Lisa

13 maj 2025
Omdöme utan inbjudan
Logotyp för FitnessGenes

Svar från FitnessGenes

Thank you so much for your kind words! We're thrilled to hear the reports are helping you take positive steps toward a healthier life. Keep up the great work!

Betygsatt 5 av 5 stjärnor

Expensive, but the info is worth it.

It was good to know what my genetic strengths and weaknesses are, and the food I can eat to enhance strengths and compensate for weaknesses. I've rarely felt better in my life than after changing my diet after getting the results.

16 februari 2024
Logotyp för FitnessGenes

Svar från FitnessGenes

Thank you for your fantastic review! We're thrilled to hear that your results have had such a positive impact on your well-being. Keep up the great work!

Betygsatt 5 av 5 stjärnor

Fitness tailored to you

Best use of DNA. With a 23 and me account, you can upload your DNA and get amazing info and training programs. I have made tremendous progress after learning I had rare variants in endurance, lactate threshold , and metabolism. This encouraged me to train, faster, harder, and more frequently. I've gained lots of muscle and stayed below 10% bodyfat using fitness genes for 3 years.

9 januari 2025
Omdöme utan inbjudan
Logotyp för FitnessGenes

Svar från FitnessGenes

Thank you for sharing your incredible journey! We're thrilled that our insights and training plans have helped you achieve amazing results.

Keep up the fantastic work—we're honoured to be part of your success!

Betygsatt 5 av 5 stjärnor

Efficient speedy customer service

Efficient speedy customer service

18 december 2024
Omdöme utan inbjudan
Logotyp för FitnessGenes

Svar från FitnessGenes

Thank you so much for your review! Providing excellent customer service is always our goal, and it’s wonderful to know we met your expectations.

If there’s anything else we can help you with, please don’t hesitate to contact us.

Betygsatt 1 av 5 stjärnor

Vexing frustrating long winded. No resolution

Very unreliable for ongoing support after you have already paid.

Website experienced issues. Uphill battle for support.
Report issues, uphill battle.
Been going back and forth for 3 months.
We've exchanged at least 7 correspondences just based on things like zip files being corrupted, a supper email mentioning an attached file which turns out to be missing and other things that could be avoided with basic due diligence checks.

I received a broken zip file from their team, and they suggested I try a Mac or another computer before bothering to resend.

Whenever I finally get a custom service response I dread reading it because I know it won't be the end.

You'd best hope that you don't encounter any issues that require support.

19 september 2024
Omdöme utan inbjudan
Logotyp för FitnessGenes

Svar från FitnessGenes

We’re sorry to hear about your frustrations and the challenges you’ve experienced. At FitnessGenes, we strive to provide a high standard of customer support, and we’ve made every effort to assist you promptly and thoroughly throughout this process.

Regarding the zip file, we can confirm that it was neither corrupted nor broken, and we recommended trusted applications for opening it on Windows devices. We also suggested using an Apple device as an alternative because it can be a simpler option. We’ve responded to every query you raised and worked with you to locate the specific information you needed from your data file.

We understand your concerns and regret that this process has felt drawn out. Your experience does not reflect the high level of service we aim to provide, and we will continue to evaluate how we can improve to make things smoother in the future.

If you have any remaining concerns or need further assistance, please don’t hesitate to reach out.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer