fisheandlilly.com Omdömen 

585
•
TrustScore 4 av 5

4,2

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Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

I ordered two Scandinavian Walnut Oslo bedside tables. Ultimately I'm happy with the products which suit the room well. However, there was a big difference between the way they were packaged, with one... Se mer

Företaget har svarat

Betygsatt 2 av 5 stjärnor

A disappointing experience. Still waiting for replacement knobs as arrived damaged Hugely frustrating customer service and delivery. You are offered a choice of dates for delivery but the reality... Se mer

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Betygsatt 5 av 5 stjärnor

We ordered a 'Mid-Century Modern Parquet Dressing Table'. It looks good, is solidly made and pretty good value. Fishe and Lilly (Stephen in the office) were very helpful in arranging delivery for a... Se mer

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Betygsatt 5 av 5 stjärnor

I orderd 2 bedside tables. Delivery was a cople of days late other then that they where exactly what i was expecting. 10/10 perfect fit for my bedroom.

Företaget har svarat

Företagsinformation

  1. Möbelaffär

Skrivet av företaget

Fishe and Lilly was created in 2021 to provide stylish and high quality furniture to families like ours who wanted to create a unique looking home. We’re a family business run by the two heads of our household. My wife calls me Fishe, and I call her Lilly.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

585 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 55 % av sina negativa omdömen

Svarar vanligtvis efter mer än 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(585)

161 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

Beautiful design

Beautiful design. High and solid quality! Only legs need to be adjusted. Very easy!

7 februari 2026
Omdöme utan inbjudan
Logotyp för fisheandlilly.com

Svar från fisheandlilly.com

Thank you! Really appreciate the review!

Betygsatt 5 av 5 stjärnor

Ordered a tv unit and coffee table

Ordered a tv unit and coffee table, came on time and are very high quality pieces of furniture. Would recommend.

28 januari 2026
Omdöme utan inbjudan
Logotyp för fisheandlilly.com

Svar från fisheandlilly.com

Thanks for the great review!

Betygsatt 5 av 5 stjärnor

Very happy about the service provided

Very happy about the service provided. The product looked just as beautiful as it did in the picture. Furniture is sturdy and appealing to the eye. Thank you.

22 januari 2026
Omdöme utan inbjudan
Logotyp för fisheandlilly.com

Svar från fisheandlilly.com

Thank you so much!!

Betygsatt 5 av 5 stjärnor

Great Customer Service

My order was despatched and delivered within days but unfortunately one of the drawers was sticking. Customer service arranged collection and for another to be despatched immediately....fantastic service, thank you.

16 januari 2026
Omdöme utan inbjudan
Logotyp för fisheandlilly.com

Svar från fisheandlilly.com

Thank you!

Betygsatt 1 av 5 stjärnor

I had a very disappointing experience…

I had a very disappointing experience with Fishe & Lilly involving repeated delivery failures and poor internal coordination.

I ordered a chest of drawers that was discounted due to a cosmetic issue. I booked a morning delivery and took time off work, only to be informed on the morning of delivery that the item was not available at the warehouse. This same situation happened three times, with each delivery cancelled at the last minute despite repeated assurances that the issue had been resolved.

I was given contradictory information throughout — at various points I was told the item had been misplaced, then found, and later that a brand-new replacement would be delivered instead. The same failure occurred again, and I even received an automated email asking me to review a delivery that had never taken place.

Eventually, I was informed that the item had in fact been lost, despite earlier written confirmation that it was available. The order was then cancelled and refunded.

While customer service were polite, the handling of this order was extremely poor. The repeated misinformation, failed deliveries, and lack of basic stock control caused significant inconvenience and wasted time. Based on this experience, I would be very cautious about ordering from Fishe & Lilly.

10 januari 2026
Omdöme utan inbjudan
Logotyp för fisheandlilly.com

Svar från fisheandlilly.com

Hi there,

I'm sincerely sorry that we let you down here. Booking time off work three separate times only to have a delivery cancelled on the morning of—because we lost the item in our own warehouse—is an absolute, indefensible nightmare, and I am genuinely sorry.

Because discounted outlet pieces are unique, single-stock items, losing track of one in our warehouse creates absolute chaos. Our team tried to fix the situation before verifying the physical inventory, which led to contradictory updates, false promises, and the absolute insult of an automated review email for a parcel that never arrived. Although we tried our best to get the job done, we failed.

While I'm glad our support team remained polite, politeness doesn't give you back three wasted days of annual leave. We dropped the ball on stock control and logistics at every single turn.

We have since overhauled how outlet stock is tagged and audited before delivery dates are ever offered. We have Advance Shipment Notifications (ASNs) in place for all imperfect returns, and it was your review that helped us recognize that this change needed to be made.

Thank you for your honest feedback—it was a painful read, but an essential lesson for our team and it pushed us to improve!

Warmly,
Stephen
Co-founder, Fishe & Lilly

Betygsatt 5 av 5 stjärnor

Excellent

Excellent, would highly recommend. Great quality and super fast delivery.

28 januari 2026
Omdöme utan inbjudan
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Svar från fisheandlilly.com

Thank you so much! Reviews like this mean the world to us. I'm so pleased you're happy with your furniture!

Betygsatt 4 av 5 stjärnor

Tools not required but an assistant is useful

Item was delivered on time. It was well packaged and the assembly instructions were simple. No tools are required but fixing the legs is easier with someone to help. Time to construct around 30 minutes.
Then you have a handsome piece of furniture to grace any room.

14 januari 2026
Omdöme utan inbjudan
Logotyp för fisheandlilly.com

Svar från fisheandlilly.com

Thank you for the great feedback! We're delighted you found assembly simple and love the handsome look. That tip about grabbing a helper for the legs is spot-on!

Betygsatt 5 av 5 stjärnor

Top quality of bedside table

Never heard about this company before and they have limited selections of furnitures, so was a bit cautious. The products came with very good quality and real wood, it looks elegant!

13 januari 2026
Omdöme utan inbjudan
Logotyp för fisheandlilly.com

Svar från fisheandlilly.com

Thank you for taking a chance on us! We keep our selection limited to focus on quality, so we're thrilled you love the elegant, real wood finish.

Betygsatt 5 av 5 stjärnor

Great Customer Service

The table I purchased was delivered quickly. However, I decided it was not right for me. Stephen was very helpful. He replied quickly to my emails and throughout the return process he kept me informed. Thank you Stephen for providing excellent customer service.

25 januari 2026
Omdöme utan inbjudan
Logotyp för fisheandlilly.com

Svar från fisheandlilly.com

Thank you so much for the opportunity! We look forward to serving you again.

Betygsatt 2 av 5 stjärnor

Poor quality

I ordered two items, a walnut coffee table and a bedside table. Despite the promises on the website, the table arrived with multiple scratches and chips and the bedside table with a noticeable chip on the front. The packaging was perfect so this was poor quality manufacturing. Bizarrely, the draw on the table was filled with dirty rags. I did contact the company and they did respond asking for pictures. I did not arrange to return the items due to being unable to store them packaged and wait in for them to be collected. The quality is poor and I would not order from this company again.

6 januari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Would shop there again

We ordered to night stands and they came quickly, were packed well, and a great quality. We’ll definitely order from Fishe and Lilly again.

Also, so nice to not have to build my furniture after it arrives. 👏🏻

29 december 2025
Omdöme utan inbjudan
Logotyp för fisheandlilly.com

Svar från fisheandlilly.com

Thank you so much! We can't wait to serve you again :)

Betygsatt 1 av 5 stjärnor

Terrible quality products

Terrible quality products. I ordered two bedside tables, one arrived and was fine but the second was damaged so I was back and forth trying to arrange a return with customer services and it was a rigmarole. After a couple of weeks they finally arranged a collection and then sent out a new table, only for the new table to also be faulty. I have now requested to return both and receive a full refund, but god knows how long that will take. The quality of the products is poor considering the cost, and the customer service is lacking.

23 januari 2026
Omdöme utan inbjudan
Logotyp för fisheandlilly.com

Svar från fisheandlilly.com

Hi Emma-Jayne,

Unboxing a bedside table with a pulled leg thread and scratches is hugely frustrating, and having a replacement turn up with issues as well is an embarrassing blunder on our part. I'm very sorry for this.

Looking back at your order I'm glad Muskan on our customer care team was able to step in, process the return, and get this completely resolved for you. That said, you shouldn't have had to deal with the runaround in the first place, and that’s a quality control failure we take very seriously.

It's completely on us that we didn't get it right the first time (and that we forgot to check in with you after everything was sorted!), but I’m glad we were able to put things right for you in the end.

Thank you so much for your patience while our team worked to fix this! If there's anything else I can do personally, drop me a line at stephen@fisheandlilly.com

Warmly,
Stephen
Co-founder, Fishe & Lilly

Betygsatt 5 av 5 stjärnor

Excellent product and customer service

Product was excellently packaged and easy to assemble.

Had to make an exchange and customer service were absolutely brilliant - process was easy, efficient and stress free.

13 januari 2026
Omdöme utan inbjudan
Logotyp för fisheandlilly.com

Svar från fisheandlilly.com

Thank you so, so much!!

Betygsatt 5 av 5 stjärnor

Excellent product.

Ordered 2 side tables for living room on the 16th January and they arrived on the 20th. Expertly packed and a dream to put together. Beautiful tables and very happy with them.

20 januari 2026
Omdöme utan inbjudan
Logotyp för fisheandlilly.com

Svar från fisheandlilly.com

Thank you so much! Really appreciate it!

Betygsatt 1 av 5 stjärnor

Cheap, badly made furniture

I spent £1200 on two bedside tables and an 'oak' dining table and chairs set.

One of the bedside tables arrived with no fixings for the legs, now after just over a month one of the legs has completely snapped off.

The dining table is an entirely different colour to the photos on the website which depict them as being light oak, when in fact they are a horrible orange-y colour.

This furniture is clearly cheap and badly made but marketed, and priced, as much, much higher quality than it actually is. Avoid at all costs.

20 januari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Beautiful furniture with easy and…

Beautiful furniture with easy and minimal assembly which is a huge bonus!!
Service and delivery was excellent!!
Highly recommend 10*

12 januari 2026
Omdöme utan inbjudan
Logotyp för fisheandlilly.com

Svar från fisheandlilly.com

Thank you so much!

Betygsatt 5 av 5 stjärnor

So glad I bought them

The whole purchase and delivery was absolutely perfect. It arrived very quickly, well packaged and it was super easy to put the legs and handles on. We are very impressed with the quality and how sturdy these bedside tables are. Definitely up there with much more expensive alternatives. Took us ages to decide, comparing bedside tables from lots of different companies. We are so pleased we made the right choice.

13 januari 2026
Omdöme utan inbjudan
Logotyp för fisheandlilly.com

Svar från fisheandlilly.com

Thank you so much! That's really kind :)

Betygsatt 5 av 5 stjärnor

Highly recommend!

I ordered two Norway bedside tables (one normal and one slim), and they arrived within 2 days. They're exactly as in the pictures. Highly recommend F&L!

29 december 2025
Omdöme utan inbjudan
Logotyp för fisheandlilly.com

Svar från fisheandlilly.com

Thank you very much!

Betygsatt 5 av 5 stjärnor

Norway Console Table

I ordered a console table and had problems with the courier DHL who couldn't be contacted. I got in touch with Stephen from Fishe and Lilly who contacted the courier right away. I got assurances that if there were any issues he would get another courier arranged and he wanted to make sure I was happy with the item. Thankfully the table was well packaged, it is a beautiful piece great quality and value for money. This was my first purchase at a busy time of the year and I was so impressed that Stephen went out of his way and also followed up to ensure I was happy with the piece. I have been recommending Fishe and Lilly and measuring up to see if I can add a few more pieces. Thank you so much to the team.

9 december 2025
Omdöme utan inbjudan
Logotyp för fisheandlilly.com

Svar från fisheandlilly.com

Thank you very much!

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