First Fly Travel Omdömen 

Anton has been an incredible help untangling a messed up flight change. Patient, efficient, professional, and most especially kind. It was such a relief to have worked this out with him. Thank you, Anton.

Whilst in the USA and 2 days before flying back to the UK, I became hospitalised due to a respiratory virus. Whilst in hospital on oxygen and a
drip, I telephoned a BA number to cancel my return flight. The recipient at the end of the line confirmed they were BA. After being told the return ticket could not be refunded/transferred I was then reluctantly persuaded to pay for a return ticket in 6 days time despite saying that I could not guarantee that I would be fit to fly by that date. The response was that this ticket would give some credit against my cancelled ticket and was flexible.
These tickets where never validated by BA and by this time I became suspicious of the BA contact in USA.
It was only after I got back to the UK that it became clear from my AMEX credit card statement that payment had been made to First Fly Travel and not BA. A copy of the credit card authorisation sheet given to AMEX had been fudged as if it had come from BA by showing the BA logo but used an out of date address for the Las Vegas airport and an incorrect signature.
I have since made a possible fraud case through BA and they advised that no transactions had been received from First Fly Travel in respect of the booking references they had used. It seems First Fly Travel has pocketed all the money paid for the ticket (some £4000 odd)?

Your team member Nia ext-10034 was so helpful, professional and knowledgeable about my issue which was helping me upgrade. She helped find a good alternate plan and helped me decided to pay the difference of almost 5k.

Anton was incredibly helpful and kind in getting our tickets changed. He made a bad day better.

Anton is GREAT!! Very helpful and very polite!

Anton is GREAT!!!
Anton is the best I’ve seen yet. He was very helpful, patient and compassionate about helping book my sister a flight. He stayed in contact and made sure he helped in every way possible .Thanks Anton you a greatly appreciated

I spoke to Anton and he was compassionate and very helpful. Worked with me to help me change my flight. Very helpful.

The most patient man ever! He was a wonderful help to me

Anton was so helpful and kind. Got me straightened out and handled everything efficiently.

Anton went above and beyond for me when everything was going wrong. Truly EXCEPTIONAL customer service, I couldn’t be more grateful, sincerely THANK YOU ANTON. EXCELLENT HELP!!

Joseph made my trip smooth and pleasant. He followed up with me until I reach my destination. Exceptional customer service. Joseph thank you very much.

Thanks to selela wills for her guiding me well.

Stuck in London my passport maybe locked in a closed cafe and London BA offices closed for the night. Called BA in San Francisco and fell into the hands of Nicholas. After four hours on the phone Nicholas calmed me down issued a new ticket. Cafe opened found my passport and was even seated with my partner. Never would have happened without Nicholas’ skill and patience. Thank you, Nicholas

The contact person Anton at ext 10004 was great. He demonstrated Commitment to Excellence. He assured me that this call was legit and that I had no worries. He stayed on the phone with me until the very end. He also kept me informed and explained the process to the fullest.

Amazing service polite professional knowledgeable!

They pretended to be KLM Airlines and ripped me off for $1,600.00 telling me that they were going to refund the $7,300 I spent on return airline tickets, after they received my money the women named Jayde sent me a text and said that they could not refund my money for the tickets because I didn’t have a refundable ticket ? What was she talking about, why would I have tried to get my money back from her if I had bought a refundable ticket ? If something doesn’t make sense, stop and think before giving them money. They are total scammers, don’t be fooled.

I was facing several problems modifying my mother’s flight, regarding finding a flight and also the name problem on the ticket. Ms. Elyte Greene has been extremely helpful and provided me her full attention and effort to get my mother to safety from my country. She has been respectful, well articulate, helpful and genuinely cared about the situation i was passing through. I confidently say that my family and I will remain loyal to the airlines especially after Ms. Greene helped us through this tough and complicated issue.

Anna, was a life saver! Very professional! Thanks Anna

Shine, knew I needed help with my reservations, as I need to see my very ill friend. I wanted to book a flight from my original destination in SF, to Fresno. She took the time to completely redo do my reservation so I could fly into Fresno. She was wonderful, so caring and efficient. I love her. I want her Manager to see this review and a copy of this placed in her file. Please give her a raise. Respectfully submitted. Brenda J. Foss

John was extremely knowledgeable, patient and thorough in dealing with my very unique situation. He resolved an issue that required a level headed individual. He made my experience pleasant and remarkably easy.
Thank you John!