Firstcom Europe Omdömen 324

The service team are always really polite, positive and responsive to any needs that we have. Although a rarity, when we need help or a fix, it happens quickly and smoothly.

VERY PROFESSIONAL FRIENDLY HAPPY AND PERSONAL.

After numerous issues with our broadband, an engineer was sent to the site straight away. The engineer who attended, Warren, was extremely helpful and accommodating. I would definitely ask for him again in future.

Firstcom kept me informed of the progress of my order, the engineer (Callam) arrived on time was polite, professional and helpful.

great company, super talented and helpful advisors/engineers - especially Will, he has answered any queries promptly and efficiently for several years now. Very happy with the service - would definitely recommend.

Carly W was a pleasure to work with. Proactive and great at communicating the process with me.

Always a great service from Jack and the team. I dealt with Martyn today and he was very prompt it assisting me.

Charlotte Murphy has proven extremely diligent and conscientious throughout our dealings with her. She has been impressive and supportive throughout

Leah was incredibly patient and clear in her explanation which allowed us to rectify the issue effectively and efficiently. Firstcom staff are always exceptional.

Excellent communication & workmanship from Carly, Collette & Sam - efficient, polite & helpful.

Charlotte Murphy gave excellent updates and customer service, she is a credit to you! Thank you.

We had Warren come out to us due to some internet issues we were having on site and he did an outstanding job in rewiring our server cupboard which had become a disaster and also managed to improve our Wi-Fi and extend it's signal capacity around the entire building and warehouse too. Can't thank him enough

Warren was very efficient and explained everything to me as he was investigating the issue we were experiencing ,
it didn't take him long to find the problem.
He is a really nice polite person. :-)

We already had so called fast fibre broadband except the last bit was still in copper. Then there was a fault and Open Reach refused to repair it!
So the company was without phones or broadband. I called Jordan and Leah in sales and told them our problem as Telsis/Firstcom had already supplied our previous 2 systems and broadband. We upgraded to full fibre and a new phone system. Firstly an Engineer came out and installed a 4g router so that we had broadband while the new fibre broadband was installed. We now have a new fully working phone system and fibre broadband. I must say the Engineers that came out and dealt with our problems were a credit to their company (Callam, Derek and Carly) As for Jordan and Leah who I have dealt with for many years, still enthusiastic, professional and capable as always!

Rachel O'Byrne was really helpful when setting up our direct debit for Firstcom Europe - thank you!

The communication from first discussions right through the project have been first class. A proactive approach to customer service with everything delivered and installed on time working around our needs.
The engineer was professional and courteous throughout the install and his approach to presenting how the system worked was great.

We have recently swapped to Firstcom Europe as they offered a fantastic rate. We found the service during set up great and Carly W, who delt with our move has been very helpful and kept us in the loop every step of the way as we changed to full fiber. The engineers (One called Sam) who also came to set up the new phones and broadband, were very knowledgeable and helpful too. And its great you can call the tech team and they will endeavor to help ASAP.

I've had an excellent experience with Firstcom Europe. From the start, the setup process was quick and hassle-free and the customer support team especially Charlotte Murphy has been friendly and knowledgeable every step of the way. Firstcom delivers great value and dependable service and I highly recommend them.