I require three sets of glasses, a varifocal, sunglasses with varifocal, and super readers for the computer. The cost of these here in Ireland would most likely be around €1000, I cannot afford that.... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
From start to finish 5star company. I have purchased my 5th pair of glasses. I have 3 tinted shades 1 photochromic 1 regular. ALL VARIFOCAL prescription. From ordering to delivery to Custo... Se mer
A friend recommended Firmoo to me & I ordered my 1st pair of prescription glasses in January. Unfortunately I ordered the rimless frames & they came apart at the bridge part. Just a bad design of fram... Se mer
Verry fast delivery. Quality is superb for this price and the prescription glasses are perfect. Excellent! Will order again.
Företagsinformation
Skrivet av företaget
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Kontaktuppgifter
4,8
Utmärkt
707 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent value for a good pair of glasses
I require three sets of glasses, a varifocal, sunglasses with varifocal, and super readers for the computer. The cost of these here in Ireland would most likely be around €1000, I cannot afford that. Firmoo has a limited but decent selection of frames, they arrived in good time and I now have a pair of sunglasses that work for me. It's a win win and I have since encouraged my mother to order non-prescription polaroids from them as well.
16 mars 2026
Omdöme utan inbjudan
Verry fast delivery and great quality
Verry fast delivery. Quality is superb for this price and the prescription glasses are perfect.
Excellent! Will order again.
16 april 2026
Omdöme utan inbjudan
5 STAR ALL THE WAY
From start to finish 5star company.
I have purchased my 5th pair of glasses.
I have 3 tinted shades
1 photochromic
1 regular.
ALL VARIFOCAL prescription.
From ordering to delivery to Customer service throughout to after sales service and more importantly quality I cannot fault Firmoo.
It took me ages to order my 1st pair as I am dubious when not seeing the actual product .
I ordered my 1st pair and was thrilled. Now I have 5 pairs. I have recommended to so many others now as anyone who knows me would agree I have no problem complaining about a bad /defective product or service but I promise you I have nothing but praise for this company and its before /during and after care. The glasses speak for themselves.
I paid nearly 400 euro on a 2 for 1 offer for 2 pairs (prescription)from specsavers (basic lenses)
I paid half that for 2 pairs with all the added coatings/tinted and thinned .
Happy happy customer. Will be purchasing more.
3 april 2026
Omdöme utan inbjudan
Super quick service
Super quick service, quality of the glasses are amazing and great range of styles! Ordered and recieved in 10 days!
30 mars 2026
Omdöme utan inbjudan
Very happy with new specs everything…
Very happy with new specs everything perfect no complaints at all
5 mars 2026
Omdöme utan inbjudan
Great value and a huge selection of…
Great value and a huge selection of different frames and options
6 april 2026
Omdöme utan inbjudan
Easy save my prescription and delivery…
Easy save my prescription and delivery was quicker than dates given. Great quality glasses. Happy with both pairs.
15 mars 2026
Omdöme utan inbjudan
Fantastic company
Fantastic company! Made everything easy from step 1 to receiving the glasses! I love mine, comfortable and a perfect fit. Prescription was perfect too
28 mars 2026
Omdöme utan inbjudan
4 Pairs Later and still obsessed
The after sales services exceeded my expectations and the quality of the lenses really is great. I wear varifocals so I was sceptical. There was no need to be. I ended up with 4 pairs!!!
20 februari 2026
Omdöme utan inbjudan
Would recommend
Easy to order , great selection, good quality. Value for money 👌🏼
20 mars 2026
Omdöme utan inbjudan
I love the glasses I have so many pairs…
I love the glasses I have so many pairs I would give 5 stars but the ones that have click on sunglasses are a bit flimsy
31 mars 2026
Omdöme utan inbjudan
Svar från Firmoo
Hello Shannon,
Thank you for taking the time to share your feedback with us.
We would like to remind you that all our orders come with a 60-day return/exchange policy. If you are not satisfied with your purchase for any reason, please feel free to contact us.
To assist you further, our customer service team will contact you via email within the next 24 hours. Please check your inbox (including your spam or junk folder) for our email then.
We look forward to resolving this matter as soon as possible.
Sincerely,
Firmoo Customer Support Team
Ordered glasses and unfortunately they…
Ordered glasses and unfortunately they didn’t suit.However Firmo were very understanding and dealt with it instantly and to my satisfaction.Very happy with the result.Thanks again Firmo.Great customer care.👍
16 mars 2026
Omdöme utan inbjudan
Bruising from glasses
The glasses came very heavy. Leaving Brussels around my nose. I tried co tą ting customer service but they never got back to me. Will never ever ever order again
25 mars 2026
Omdöme utan inbjudan
Svar från Firmoo
Hello Ola,
Thank you for sharing your experience, and we sincerely apologize for the discomfort and frustration this has caused.
For future orders, we recommend checking the frame weight in the product details on each frame page. This can help you choose a lighter style that may feel more comfortable for daily wear.
We usually respond to all customer emails within 24 hours on weekdays and 48 hours during weekends. If you haven't received our reply, please check your spam or junk folder as well, as sometimes the messages may be filtered there.
Since we're unable to locate your order based on the information provided here, we can't review your previous communication and order details. Please kindly contact our customer service team directly via Email at service@firmoo.ie or Livechat (24/7) with your order number. We’ll be happy to look into this for you.
We look forward to resolving this matter for you as soon as possible.
Sincerely,
Firmoo Customer Support Team
Excellent service
Excellent service, kept me informed, easy to use, lots of compliments
19 mars 2026
Omdöme utan inbjudan
Glasses are perfect like always
Glasses are perfect like always, thanks very much
13 mars 2026
Omdöme utan inbjudan
A friend recommended Firmoo to me
A friend recommended Firmoo to me & I ordered my 1st pair of prescription glasses in January. Unfortunately I ordered the rimless frames & they came apart at the bridge part. Just a bad design of frame, but I sent photos & Firmoo offered to replace glasses for up to the same value. I ordered another more robust framed pair & I'm really happy with them. Unlike other glasses that I've had from major opticians in UK & Ireland, these Firmoo glasses stay cleaner for a lot longer. Whatever the coating is it seems to work really well.
25 mars 2026
Omdöme utan inbjudan
First class service
Excellent service and beautiful glasses, am thrilled and such good quality.
I will definitely be back for a second set in the very near future.
Thank you
9 februari 2026
Omdöme utan inbjudan
What a wonderful company
What a wonderful company. I had an issue, (think it was my own fault), I reached out to Firmoo and got a prompt response to say that they would rectify the problem for me. I am so delighted, can’t stop recommending them to all my friends. Thank you so much.
13 mars 2026
Omdöme utan inbjudan
No Glasses Six Weeks after Ordering
No Glasses Six Weeks after Ordering:
I ordered two pairs of glasses on 12th February 2026. To date (22nd March 2026), I have not received the glasses or even an update on shipping. I complained to the company and received an email on 10th March assuring me that the glasses order would be expedited. They are marked as still processing on the website, despite the fact that the website advertises a processing time of 8-11 business days and a shipping time of 5-7 business days. These time frames have been exceeded.
22 mars 2026
Omdöme utan inbjudan
Svar från Firmoo
Hello Sandra,
We sincerely apologize for the delay with your order and for the lack of updates. We completely understand how disappointing and frustrating this must be.
After reviewing your order, we found that one pair of glasses has been completed and is ready to be shipped, while the other pair has experienced repeated lens breakage during the production process, which unfortunately caused the overall delay. We’re truly sorry this situation has affected your experience.
If you no longer wish to wait for both pairs to be ready, we can either ship the completed pair now and cancel the other pair for a partial refund, or cancel the full order for a full refund.
Our customer service team will contact you via email within 24 hours to confirm your preference. Please keep an eye on your inbox (and spam folder) for our email.
Once again, we are truly sorry for the trouble and frustration this has caused. Thank you for your patience and understanding.
Sincerely,
Firmoo Customer Support Team
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