Firepaw Omdömen 15

TrustScore 4 av 5

4,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Företagsinformation


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

15 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen inbjudningshistorik registrerad

Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa

Har inte besvarat negativa omdömen

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Excellent Experience with Firepaw

I recently purchased a dog slatmill from Firepaw and couldn’t be happier with the entire experience. The ordering process was straightforward, communication was excellent, and the quality of the slatmill exceeded my expectations.
What impressed me most was how quickly the item arrived. The postage was incredibly fast, and the slatmill was well-packaged and arrived in perfect condition. It’s clear that Firepaw takes pride in both their products and customer service.
The slatmill is solid, well-built, and runs smoothly, making it a great addition to my dogs’ conditioning and exercise routine. Overall, I highly recommend Firepaw to anyone looking for high-quality canine fitness equipment and reliable service.
Thanks to the Firepaw team for such a professional and hassle-free purchasing experience!

11 juni 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

The team at firepaw is MISLEADING

Very disappointing experience with Firepaw. I placed a custom order valued at close to €3000, with clear expectations and specifications agreed at the time of purchase. However, what was delivered was not my custom order — instead I received their generic, off-the-shelf model.
I raised the issue immediately, expecting at minimum an explanation or solution, but the response I received was dismissive and there was no proper effort to resolve it. Over time, communication stopped altogether, and I was essentially left ignored after raising a serious concern about a high-value order.
No compensation was offered, and there was no accountability taken for the mistake, which made the experience even more frustrating given the amount of money involved. For a €3000 custom order, I expected basic professionalism and customer support, but unfortunately that was not my experience.
Leadership and staff involved include George Simeonov (CEO), Krassi Atanasova (Sales Manager), and Dimitar Valchanov.

16 januari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

FIREPAW SLATMILL SALUTE 🫡

I’m genuinely excited to share this review because the level of customer service, craftsmanship, and overall quality from this company is on another level.

I recently ordered a custom Generation 10 slatmill, and the experience exceeded every expectation I had. Anyone who knows me knows I pay attention to every detail and push for perfection—so I don’t say this lightly.

Throughout the entire process, I was in direct contact with the owner, Georgi Simeonov. Every question or concern I had was answered quickly and thoroughly, even with the time zone difference between us. That level of communication and dedication is rare.

What really sets them apart is the level of personalization. I was able to customize every detail of my mill—from color combinations to key components—all the way down to having my personal kennel logo incorporated into the design. That kind of hands-on, tailored experience is something you just don’t see often, especially from a company operating at this level.

I’ve worked with and respect other well-known brands in the industry, but the personal attention and customization here stand out in a big way.

At the end of the day, I’m not easy to impress— but this mill is INCREDIBLY AWESOME!!!

26 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The communication was prompt

The communication was prompt, and clear, they were exemplary professionals, they initiated offers for features I hadn’t yet asked for, but were necessary (e.g logos). They also matched my preferred colors to perfection. Happy is such an understatement in this case. Thank you much FIREPAW 🐾

18 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

My dogs love their gen 10 slatmill

My dogs love their gen 10 slatmill, it is a fantastic product which is invaluable for us and our dogs.
When we purchased the slatmill the team kept in touch throughout the purchase process which made it easy and were very friendly.
We have had our mill for nearly 2 years now with no problems it is great.

21 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

perfectly products

The products are very sturdy, durable and comfortable.
They have amazing fittings that also hold up very well. But I have to mention the colors, they are also incredible.

20 oktober 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I have thoroughly enjoyed my experience…

I have thoroughly enjoyed my experience with the Firepaw team! They have gone above and beyond to make sure I’m happy with my purchase, and answered my many questions ; offered support throughout the entire process and followed up after sending spare parts to ensure things were running well. I’m very grateful for their expertise and kindness & professionalism. Thank you team 🙏

1 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

My stubborness was no problem

I ordered a treadmill with plastic slats, although they recommended me the wooden slats. After our event, over 150 dogs ran on it, and i asked for the wooden slats. No problem at all and it arrived shortly after i ordered it. Besides that, they always help our event out with great sponsoring!

13 augusti 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I never received my order i paid over…

I never received my order i paid over 1700€ and got scammed never received anything stay away!!

1 mars 2024
Omdöme utan inbjudan
Logotyp för Firepaw

Svar från Firepaw

Dear Hawk,

We've received delivery confirmation from DHL, which includes both a timestamp and GPS coordinates, confirming that the treadmill was delivered to the exact address you provided on [21.03.2024]. The delivery was made at [11:25 am], and the GPS data verifies that the location matches your address precisely.

Furthermore, we have been in contact with Norwegian authorities, who have informed us that this situation exhibits characteristics of a potential "refund scam," a scheme where goods are falsely claimed as undelivered in order to obtain a refund. They have advised us to proceed with caution in such cases.

In light of this information, we consider this matter closed. Should you have any further questions or require additional clarification, please do not hesitate to reach out.

Dimitar Valchanov

Firepaw sales manager

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer