Love the paint chart you sent me . It arrived in Aberdeen . Lovely colours . The reminder did help the delivery. Not sure what happened first time.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fired Earth in Harrogate, Lola and her team helped me to decide on tiles for a small cloak room splash back which would make a statement ….their patience, expert technical and design knowledge, all wi... Se mer
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Thank you very much to Brett from the Islington team. Brett was super helpful, friendly and informative when we went into the Islington branch to look at the tiles we found online. He discussed diff... Se mer
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Painted window sill with eggshell as in instructions but the paint bubbled up over small patches of standard interior filler. Have used Fired Earth for many years and this has not happened before. Que... Se mer
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Företagsinformation
Skrivet av företaget
The company began in an Oxfordshire farmyard in the early 1980s, selling terracotta floor tiles at a time when they were relatively unknown by the British public and weren’t available in tile shops. They proved hugely popular, and we opened a small London showroom selling just six different tiles. Customers began requesting glazed wall tiles to complement their terracotta floors and we sourced a small selection of other glazed tiles and put together a brochure covering our entire offering. By the mid 1990s, the company had grown from its humble beginnings on an Oxfordshire farm to having a number of showrooms in London and across the country. Today, we have 26 showrooms in the UK and expect to add two more in the coming year, including a brand-new destination store on New Kings Road in London. Our aim has always been to offer products produced with authenticity, creativity and style, and where possible both handmade and produced as close to home as we can manage. The UK Ceramics Industry has a long tradition and it is one we are keen to support. Having said that, where we spot a tile on our travels that is too beautiful to resist, we do of course secure it exclusively for our customers, many of whom are second generation fans of Fired Earth and its products. Decorating and design have become entrenched in the national mind not just as the preserve of the super wealthy, but as a way to create homes for ourselves and our families that reflect how we like to live today. At Fired Earth we like to think that although it may not be every day our customers choose to redecorate (although our paint does allow for just that level of obsession), we have identified the right looks and styles that feel perfect no matter what the style or age of property. Our website has grown too and now offers almost all of our collections to browse and buy online and shows stunning room sets and great design ideas to help inspire you.
Kontaktuppgifter
Twyford Mill, OX17 3SX, Banbury, Storbritannien
- 01295814280
- customercare@firedearth.com
- firedearth.com
4,4
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fantastic service
Fantastic service, order and delivery.
The range of tiles they stock is unique and after much searching elsewhere I found the perfect tiles for my new fireplace surround.
Highly recommend
15 augusti 2025
Svar från Fired Earth
Thank you so much for your kind review.
We are pleased to hear that you have found the perfect tiles!
We hope to see you again soon.
I ordered some samples from you as I am…
I ordered some samples from you as I am renovating my bathroom. The samples arrived promptly and they are beautiful. I hope to be ordering soon.
14 augusti 2025
Svar från Fired Earth
Thank you for taking the time to write a review.
We are pleased that you love your samples!
If you require any further assistance with ordering, please let us know.
Great tile samples
Great tile samples, quality product, just not right for our project this time. Will consider for other rooms and renovations.
24 juli 2025
Svar från Fired Earth
Thank you for taking the time to write a review. We are sorry the samples were not right for your project this time. Please let us know if we can be of any further assistance in sourcing the perfect tiles for you.
Svar från Fired Earth
Thank you Bernadette, We appreciate your review.
Everything was excellent!
Everything was good from order to delivery. I will be re-ordering from ‘Fired Earth’ again as I was very happy.
11 augusti 2025
Svar från Fired Earth
Thank you sandy. We really appreciate your time in reviewing.
Speedy delivery of high quality samples…
Speedy delivery of high quality samples and a friendly follow-up phone call.
23 juni 2025
Svar från Fired Earth
Thank you Emma. We appreciate your review.
Packaged really well when delivered to…
Packaged really well when delivered to us. Tiles were just as shown online.
6 augusti 2025
Svar från Fired Earth
Good morning Suzann, We appreciate the review. Thank you.
It was so easy to order online and our…
It was so easy to order online and our paint arrived incredibly promptly.
3 augusti 2025
Svar från Fired Earth
Thank you Alison. Glad to hear that your paint arrived in good time. We hope you love the colour.
Lovely tiles, real quality.
Sample tile arrived very promptly. Having looked at hundreds of tiles in a variety of tile outlets these were just what we were looking for. Ordered them over the phone, charming lady took our order, they arrived perfectly packed and we are very pleased with these moroccan tiles.
5 augusti 2025
Svar från Fired Earth
Thank you Frances for the lovely review. We are please that you found something that you love in our range.
Excellent customer service at Fired Earth Haslemere
I spent a long time trying to work out the tiles I wanted for a en-suite bathroom, with perfect timing an email from Fired Earth arrived offering a design consultation. So glad I did this, Trina at Haslemere has been so incredibly helpful providing great options for all budgets - we went with a marble tile and throughout the process she has been very proactive with suggestions, including for grout and sealant (perfect choice) and immediately sending out replacement tiles for some damaged ones. Thank you so much for your help, I’ll be back for kitchen tiles next year!
15 augusti 2025
Omdöme utan inbjudan
Svar från Fired Earth
Hi Suzanne, Thank you, we are very grateful for your review. I will be sure to pass your comments to Trina.
Nina Campbell designs
The tile designs are lovely, three ordered as samples and I am deciding which ones to go for. They were packaged really well and came quickly.
4 augusti 2025
Svar från Fired Earth
Good Morning Emma, Thank you for the review. We are happy to hear that you received good service and love the tiles.
After years of trying to find the right…
After years of trying to find the right tiles I saw the ones I wanted at Fired Earth. Rang them and requested them to calculate how many square metres I would need. They were most helpful and calculated the exact amount. Once paid for, delivery was within a few days.
Friendly and helpful folk with whom it was a pleasure to deal with.
20 juni 2025
Omdöme utan inbjudan
Svar från Fired Earth
Good morning, Thank you so much for your kind review. We are happy that you love your tiles and that the staff were helpful.
Very poor service
I still do not have my order of 4 tins of paint. I tried to call to chase it several times. No one has responded.
1 augusti 2025
Svar från Fired Earth
Please accept our apologies for the late delivery of your paint. Our customer care team are contacting you with an update. CustomerCare@firedearth.com is there to help.
I love the quality of the tiles and the…
I love the quality of the tiles and the colours are lovely.
1 augusti 2025
Svar från Fired Earth
Thank you for taking the time to leave a review. We are always happy to hear that you love your tiles.
Great friendly help in the Haslemere…
Great friendly help in the Haslemere shop.
Easy online ordering.
Swift no fuss, reliable service overall.
Good quality products.
22 juni 2025
Svar från Fired Earth
Thank you for the Lovely review. I'll be sure to pass your comments to the showroom.
Stressful& unreliable online ordering
Love the colours, and the quality of the finish, but why don’t you hold stock in your shops like F&B do?? Makes the whole process a bit of a pain, unreliable & stressful. You Sent us the wrong colour paint. Which arrived Saturday afternoon. Of course you can’t actually talk to anyone on the weekend so called at 0900 Monday morning- the fastest they could send it was 24hr Parcelforce- but it didn’t even get sent until much later Monday- and of course parcelforce are particularly unreliable. Correct paint finally turned up weds afternoon! (Painter started at 0800 Monday!!) Tbh next time I think I’ll get the colour made up at one of the numerous places that colour mix. Then I know ive got it- and can get more if need be. If I could actually buy the paint in the shop- I’d use their paint all the time, but after this expedience sadly I cannot recommend them
29 juli 2025
Svar från Fired Earth
Please accept our apologies for the issues and late arrival of your paint. Our small batch bespoke paint is generally made to order. As we limit the amount of VOC in our paint, it does not enable us to produce large quantities at a time due to a shorter shelf life. Our showrooms have a limited stock of our more popular colours. They can put some by for you to allow you to collect it directly from them.
The best tiles which you’ll never regret!
Wonderful service. Have used your tiles for nearly 20 years now and I am a grouppie!
25 juli 2025
Svar från Fired Earth
Hi Claire, Thank you, we’re delighted to hear about your experience with us and will pass your thanks onto the team at Chiswick. We hope to see you again soon.
Ordered paint online as I could not get…
Ordered paint online as I could not get to the nearest store. Great service. Arrived quicker than I thought and free delivery. Very happy as I find Fired Earth paint the best
23 juli 2025
Svar från Fired Earth
Thank you for taking the time to write a review.
We are very pleased to hear that you love your paint and we hope to see you again soon.
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