Love the paint chart you sent me . It arrived in Aberdeen . Lovely colours . The reminder did help the delivery. Not sure what happened first time.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fired Earth in Harrogate, Lola and her team helped me to decide on tiles for a small cloak room splash back which would make a statement ….their patience, expert technical and design knowledge, all wi... Se mer
Företaget har svarat
Thank you very much to Brett from the Islington team. Brett was super helpful, friendly and informative when we went into the Islington branch to look at the tiles we found online. He discussed diff... Se mer
Företaget har svarat
Painted window sill with eggshell as in instructions but the paint bubbled up over small patches of standard interior filler. Have used Fired Earth for many years and this has not happened before. Que... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The company began in an Oxfordshire farmyard in the early 1980s, selling terracotta floor tiles at a time when they were relatively unknown by the British public and weren’t available in tile shops. They proved hugely popular, and we opened a small London showroom selling just six different tiles. Customers began requesting glazed wall tiles to complement their terracotta floors and we sourced a small selection of other glazed tiles and put together a brochure covering our entire offering. By the mid 1990s, the company had grown from its humble beginnings on an Oxfordshire farm to having a number of showrooms in London and across the country. Today, we have 26 showrooms in the UK and expect to add two more in the coming year, including a brand-new destination store on New Kings Road in London. Our aim has always been to offer products produced with authenticity, creativity and style, and where possible both handmade and produced as close to home as we can manage. The UK Ceramics Industry has a long tradition and it is one we are keen to support. Having said that, where we spot a tile on our travels that is too beautiful to resist, we do of course secure it exclusively for our customers, many of whom are second generation fans of Fired Earth and its products. Decorating and design have become entrenched in the national mind not just as the preserve of the super wealthy, but as a way to create homes for ourselves and our families that reflect how we like to live today. At Fired Earth we like to think that although it may not be every day our customers choose to redecorate (although our paint does allow for just that level of obsession), we have identified the right looks and styles that feel perfect no matter what the style or age of property. Our website has grown too and now offers almost all of our collections to browse and buy online and shows stunning room sets and great design ideas to help inspire you.
Kontaktuppgifter
Twyford Mill, OX17 3SX, Banbury, Storbritannien
- 01295814280
- customercare@firedearth.com
- firedearth.com
4,4
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fantastic range of tiles
Fantastic range of tiles. Great service when interacted with staff. Quick and easy delivery. Would recommend and will use again.
26 oktober 2025
Beautiful tiles & great service
Beautiful tiles & great service. Tiles arrived on time and well packed with no breakages.
20 september 2025
Svar från Fired Earth
Thank you for the Lovely review Sharon- we are pleased that you love your tiles.
Svar från Fired Earth
Thank you for taking the time to leave a lovely review.
Delivery time was good
Delivery time was good. Colour was perfect. The issue was that it took four coats to get a colour that’s consistent. I’m sure the quality of the paint is great (very low voc) but there’s no way we could afford to paint a room with this stuff. Even after four coats, it’s going to need more.
23 oktober 2025
Svar från Fired Earth
We are sorry to hear this if you need further assistance please contact our customer care team with some images of the issues you are having.
Fired Earth delivered what I asked for…
Fired Earth delivered what I asked for ahead of time and in secure packaging.
17 september 2025
Svar från Fired Earth
Thanks you for taking the time to leave a review.
Svar från Fired Earth
Thank you for the lovely review.
I loved our bodega tiles although they…
I loved our bodega tiles although they were very brittle to cut if it was suggested cutting them with a grinder not a tile cutter would have saved 2!
Having said that they look great and shimmer a little at night which looks great at the back of our old fire place
19 oktober 2025
Svar från Fired Earth
Good Morning Angie, thank you for your review.
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Quick delivery
17 oktober 2025
Svar från Fired Earth
Thankyou for the lovely review.
Svar från Fired Earth
Good Morning, I am sorry to hear this. I have asked out online team to reach out to you regarding this.
Tiles with PZAZZ
Love my tiles, and have had so many people comment on how great they look. Website was easy to use and ordering was also easy. Delivery was in a timely fashion. Definitely worth stepping away from the same old boring stuff in the high street retailers and use the Fired Earth tiles to make a PzazzY statement in your house!
7 september 2025
Svar från Fired Earth
We would love to see some photographs of your project Mel. It is always great for our teams to see the tiles in situ. Please contact our customer care team.
Some tiles were poor quality for the price
Unfortunately the Bilbao tiles I ordered were really poor quality, many broke and the builder was very disappointed with them, said they were only worth a quarter of the price I bought them for. The Tivoli tiles on the other hand were excellent, I was very happy with them. It would be good if you could return unused boxes to Fired Earth and mix and match returns rather than returning whole order.
6 oktober 2025
Svar från Fired Earth
Thank you for your feedback Lucy. Our customer care team have reached out to you for further details. Please do not hesitate to liaise with them.
Svar från Fired Earth
Thank you Georgia, we are so pleased that you are happy with your paint.
Really pleased with the tiles I choose
Really pleased with the tiles I choose. What made this exceptional was the customer service in the Bath store. I thought I required additional tiles so placed a second order. When we found I didn't, the sales team offered to help and successfully cancelled the order and speedily refunded my money. Thank you.
16 oktober 2025
Omdöme utan inbjudan
Svar från Fired Earth
Thank you for the lovely review. We are pleased that you love the tiles and its lovely to hear that the showroom were helpful.
Very slow delivery
4 oktober 2025
Svar från Fired Earth
Good morning Tracy, Our paint is usually 5 day delivery time. We are a small batch producer and mix our paint fresh for every order so I apologise that this takes a little longer than a mass producer.
Svar från Fired Earth
Hello Andrew, our online team have emailed you regarding the broken tiles. Can you check your junk or spam box as their response may have ended up there. We would like to get this resolved for you.
HI Andrew, we are sorry to hear some of your order arrived broken. Our customer care team have reached out to you for more details.
it turned up and no breaks
29 september 2025
Svar från Fired Earth
Thank you Sarah for taking the time to leave a review. There is a fine balance between keeping orders safe during delivery and over use of packing materials.
Extremely helpful.
Extremely helpful especially regarding the delivery of the tiles I bought.
28 augusti 2025
Svar från Fired Earth
Thank you for your kind review.
We are pleased to hear that our St Albans showroom have been so helpful.
We hope to see you again soon.
Tile samples that I ordered came very…
Tile samples that I ordered came very quickly and are lovely, hope to be placing an order for some for new kitchen in November.
30 september 2025
Svar från Fired Earth
Thank you for the lovely review Laura, we are pleased to hear that you love the tiles and look forward to working with you on your kitchen project.
Requiem for a painting dream
Fired Earth used to be our Go To provider of paint, expensive but worth it. Not only the shades and colours but the way the paints worked - or at least it was this way in 2013 when we did our first house.
Fast forward to 2025:
I complained about a “dodgy”‘pot of paint, requiring x4 coats over a similar colour and still being patchy.
Re customer service - amazing. I got send a new 5l pot of paint straight away with an apology.
Re quality of the paint - bad. I painted half the new house with the “new” matt emulsion, which despite its name is shiny and even after many coats looks patchy.
The matt emulsion colours don’t exactly match the eggshell ones.
The finishes are just wrong - walls are shiny and the cabinets are matt and rough, which is awkward at first, but you get used to it.
I do hope somewhere they saved a lot of cost switching to the new supplier of their paint - I won’t go back however.
A far cheaper colour match with Johnstone’s vinyl matt paint did work out brilliantly. Half the cost and half the number of coats. Better colour match to Fired Earth’s eggshell than their own paints.
Really sorry, I used to love this brand but something has gone wrong.
21 mars 2025
Svar från Fired Earth
Good Afternoon Jurgen, Thank you for your Review. Our former supplier sadly moved to Europe so we changed suppliers and have found the current paint more washable and durable. Our customers have been happy with this Range. So I apologise if that has not been your experience or that you had a can that was not correct. There is a slight difference in sheen. I am Pleased to hear that this was replaced and if our customer care team can help you further, do let us know.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.