Finlux Omdömen 390

Our Finlux TV developed a fault with the DVD.
I contacted Finlux support team and was dealt with Ryan. I have to say that I was dealt with very efficiently by Ryan.
If the rest of the repair process follows on in the same manor then I will be more please with Finlux.

I am very grateful to the support staff who helped solve my question. Here I would like to note the work of the following people: Lee, Kasey and Rebecca.

My tv is only 4 months old but has developed a fault. I contacted Finlux via live chat and had an immediate response from Becky who was extremely helpful and hopefully once I receive the update required via email the issues will be resolved. Excellent service today.

Becky was very quick and correct in answering my questions :-)

I used the live chat to ask customer service a question and I received a very prompt reply to my problem from a very friendly and helpful advisor called Kasey.
I was so pleased i didnt need to spend money and time waiting on the phone!
Much appreciated, thanks.
Tia

Kasey was very helpful found out alot of things a credit to you .

I bought a brilliant tv from Finlux and unfortunately something went wrong. I eent onto the live chat section of the website and 'Becky' was extremely helpful in getting it fixed. Would definately recommend them. Customer support is brilliant and products couldnt be better. Great value

I was chatting one of the customer assistance Ms. Becky today. She helped me a lot to resolve my issue. It was a great experience. She was very friendly and helpful.

Had an on line chat with Lee this morning and he sorted out my problem instantly. Fantastic service. Gold star from me.

Becky was extremely helpful and polite and got my Netflix working in no time !

I had a browser issue with my TV. Contacted Finlux's online customer service and communicated with a young lady called Becky she was extremely helpful and resolved my issue. My TV set was good value for money to begin with but with this level of after care service it becomes excellent value for money.

I got a TV from Finlux the 65" great pic and sounds good delivery on time good job, had a issue setting up but went to support chat and Becky solved the mystery good to go. thanks Becky

Becky was very helpful. She guided me through with support and offered a solution to my issue.

Becky was fantastic at sorting my query out.
The after sales service matches the excellent product - in my case, a 12v TV.

A TV which was supposed to be delivered next day (as advertised) turned up 3 days late.

Despite receiving text messages from DP Express Transport notifying me that the delivery would be expected each day and also speaking with someone from DP Express it was clear that nobody had a clue as to when the delivery would be made.

Next point of call, contacting Finlux directly - the only way you can actually communicate with them is through their online chat mechanism, and when asked for a contact number for customer services so that I could actually speak to someone - they did not give me a number and also stated that I would not get any compensation.

Very disappointing - do not buy from them!!!

Becky at Finlux chat support gave me 100% care and help. She should be making more widespread decisions in this Country, then we would not be in such a mess.

Quick, real reply,
Not auto generate msg, very friendly

Becky was lovely and polite and very happy with the service she provided

Ordered a finlux 55UT3E310B-T Nov 2015 in time for Christmas.
It arrived promptly. It's a 2 person job to site any tv of this size.
I managed it by myself, but still, get someone else to help.
It swings on the wall with a bracket I ordered to fit. As Finlux stated, it is a standard fit. TV, slim, low power consumption, enough interfaces. This model is 3d smart ultra 4k.... came with 3d glasses, Absolutely fine.
It was very well priced at the time.
I use it with Amazon prime, youtube, sky, normal tv via sky also
Blueray/dvd

All very very good.
Sometimes I use the digital fibre audio cable out to my Hifi System.
Everyday use, faultless.....
Just been on to customer service as the remote packed in/playing up.
The help service was very prompt, - Becky - no fuss at all, straight to the point, answered my questions and provided a replacement remote for free.
Thank you very much.
as I could not work out what type via Amazon replacements.

Item was good but delivery was an utter nightmare. I tried to change my delivery date, and literally, these were the steps I had to take

1) Used live chat to ask if delivery date could be changed, and was told that that can only be done after dispatch, which will happen two days prior to delivery. Also, I needed to contact the distributor. Finlux could not help.
2) Waited until one day prior to delivery, no sign of dispatch. Spoke to live chat again and was told to wait a bit longer
3) Received dispatch email one day prior to delivery. Immediately called distributor, but distributor did not recognise tracking code
4) Called and spoke to Finlux customer service, who said that the code may take a few hours to be updated on the distributor side. He offered to contact them for me
5) Called distributor one day later (date of delivery) to request the change in delivery date, just to be sure. Also sent an email directly to the warehouse managing my package, and the email was acknowledged by them.
6) Delivery came on the wrong date anyway.