Fine & Country Omdömen 

1 016
•
TrustScore 4 av 5

3,9

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Maria handled the progression of our sale and was amazing from start to finish. Great communication, highly organised and very proactive service that made it easy and less stressful. I would definite... Se mer

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Betygsatt 5 av 5 stjärnor

From day one, Natalie, Chrissie and Heather on the Isle of Wight have been brilliant. Consistently giving open feedback after the large number of viewings they generated aswell as being honest without... Se mer

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Betygsatt 5 av 5 stjärnor

This is the fourth house we have sold and was unquestionably the best experience we have had. We chose Fine and Country by spreadsheeting the SSTC numbers for all the estate agents in our area and the... Se mer

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Betygsatt 1 av 5 stjärnor

They never answer phone or get back to messages. have been trying to get appointment to view a property they have on rightmove but all you get is an answering service who sai they will pass message... Se mer

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Företagsinformation

  1. Mäklare

Skrivet av företaget

A network of leading, independent estate agents, Fine & Country marries the unrivalled knowledge of local property experts with the technologies, market insight and marketing capabilities of a global brand. With representatives, in over 300 locations across the world, you know that wherever you find the Fine & Country name, you will be receiving the finest local service, upheld to the highest reputation.


Kontaktuppgifter

3,9

Bra

TrustScore 4 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 85 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,9

Alla omdömen

(1 016)

70 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Enquired about a property and no reply

Have enquired about a property and no reply.
I have messaged through Rightmove, no reply, called the office who even gave me the agents direct number..left a message..no reply...

Update: Now three days later since this review..still no reply

Update: Still no reply....I have sent an email to the one provided in your reply.... hopefully I might hear something...to be honest I'm losing interest...

Update: I have been told head office is looking into this.... still no reply to my original enquiry... regarding Peatling Parva property...just not good enough, I feel sorry for anyone selling with Fine & Country.

3 september 2024
Omdöme utan inbjudan
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Svar från Fine & Country

Hi Mark, we're sorry to hear that you've been unable to get in contact with your local Fine & Country office. I have 'requested information' from yourself using the TrustPilot function to see if we can help, however I have not had a response. Please could you email marketing@hq.fineandcountry.com and confirm the office that this is regarding? We can then look into this further for you as this is not the standard of service we pride ourselves on. I hope to hear from you soon and apologise for the negative experience you have encountered.

Betygsatt 5 av 5 stjärnor

Fine & Country North Wales were…

Fine & Country North Wales were proactive in their approach from the outset. The team were extremely efficient, answering all emails and phone calls promptly and often out of hours. This demonstrated their commitment to achieving a sale.
They were friendly and genuinely empathetic to our requirements. We were particularly impressed by the breadth of their marketing strategy which demonstrated a level of imagination and skill which set them apart from other estate agents,
We wholeheartedly recommend Fine & Country North Wales

31 juli 2024
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Svar från Fine & Country

Hi Maureen, thank you for your review, it is great to hear that you recommend us and our services! We hope to work with you again in the future.

Betygsatt 5 av 5 stjärnor

Superb service from beginning to end

Superb service from beginning to end.
We were kept informed of every detail throughout our purchase and they were highly professional and supportive.
I would not hesitate to recommend Fine & Country North Wales.

2 september 2024
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Svar från Fine & Country

Hi Lauren, thank you very much for your positive review, we are pleased you had an excellent experience with us.

Betygsatt 5 av 5 stjärnor

Couldn’t rate this agent any higher

Couldn’t rate this agent in the northern Lincolnshire branch any higher, they were unbelievably professional efficient and helpful during our purchase - special mention to Sherry who went above and beyond and we are beyond grateful! Many thanks

23 augusti 2024
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Svar från Fine & Country

Hi Mark, it's great to hear that you had such a positive experience with our Northern Lincolnshire office, I'll pass this onto Sherry also! We hope to work with you again in the future.

Betygsatt 5 av 5 stjärnor

Outstanding service

Outstanding service

A very big thank you to Greg Perrins from the DERBY branch of Fine and country for providing exceptional professional service selling our property Highfield house in Heage.

From start to finish Greg was highly motivated and very conscious of the fact that we needed to find the right people for our family home.

We had fantastic feedback from Greg, which made the process easier to sever the emotional ties and proceed with the sale.

Greg has been supportive and personable throughout the process and has listened to all our requirements coupled with the Media team who were exceptional and the video and photos were brilliant which elevated the property to a different level.

Charlotte in the office who initially took my phone call was so enthusiastic made me feel immediately at home and I knew that we would have a good connection. Thanks to Darren who put our hardback brochure together which is a fantastic keepsake.

I would recommend Greg and his team without hesitation.

Outstanding professional service with a 5 Star rating.

Thanks to Greg and the team.

16 augusti 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Friendly and approachable

The staff at F&C Diss made the whole process of buying a property stress-free - they were responsive, professional, approachable and helpful. Tom Spencer was particularly notable for being friendly and super-helpful. Well done!

12 augusti 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Brilliant service

The service from the Diss branch was outstanding from
Valuation to marketing and exchange of contracts. Brochure was great. Staff are outstanding, so polite and knowledgeable.
The liaison lady assigned to us, Julie, went above and beyond to get the deal over the line and was truly superb.

15 augusti 2024
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Svar från Fine & Country

Hi Brenda, thank you for taking the time to leave a review, we are pleased to hear you had a great experience with our Diss office.

Betygsatt 5 av 5 stjärnor

Where do we start?!!

Where do we start?!!
Josh and Charlie at Fine and Country South Bucks are, put simply, the best in the business!
They have dealt with our sale and new purchase in a very proactive manner meaning that we have got to exchange of contracts today in less than 8 weeks- and moving in just over two! Not bad going in the current property climate.

The things that made them stand head and shoulders above other estate agents were the following attributes:
. Superb communications via message, calls and email
. Friendly but professional at all times
. Empathetic attitude when challenges arose
. Fantastic understanding of our needs, so much that they found our next ‘forever’ home 🤣🤣 and helped us secure it straight away!
. A genuine interest in all parties involved, including conveyancers, solicitors etc

Keep doing what you’re doing and there will be many more happy property movers coming through the doors of F & C South Bucks!!!

(Oh… and if that job comes up- you know where to find me!!)
Heartfelt thanks

9 augusti 2024
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Svar från Fine & Country

Hi Melanie, firstly, thank you very much for taking the time to leave a review. We are very pleased to hear that you had such a positive experience with us at Fine & Country and wish you the best in your new, forever home.

Betygsatt 4 av 5 stjärnor

Efficient..

Tom in the Diss office was very helpful and efficient but it was Julie Vasser that was extraordinary...

6 augusti 2024
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Svar från Fine & Country

Hi Julia, we are pleased to hear that you had a positive experience with our Diss office and hope to work with you again in the future.

Betygsatt 5 av 5 stjärnor

We were completely impressed with their…

We were completely impressed with their professionalism and customer service.
Mike was always willing to go the extra mile to help us find the house of our dreams.
We are incredibly grateful for your expertise!

5 augusti 2024
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Svar från Fine & Country

Hi A G, it's great to hear of your positive experience with Mike and Fine & Country, thank you for taking the time to review.

Betygsatt 5 av 5 stjärnor

Amazing service!

Josh and Charlie at Fine and Country (South Bucks) recently helped us sell our house, and we cannot recommend them highly enough. From the very beginning, their friendly and professional demeanor made the entire process smooth and stress-free. They were incredibly supportive, always available to answer our questions and provide valuable insights. Their expertise and dedication were evident in every step, from the initial consultation to the final sale. Thanks to Josh and Charlie, we felt confident and well-informed throughout the entire process. If you’re looking for real estate professionals who genuinely care about their clients and deliver outstanding results, reach out to Josh and Charlie.

1 augusti 2024
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Svar från Fine & Country

Hi Fareeda,
Thank you for taking the time to submit feedback, we are pleased to hear you had a positive experience with us and we hope to work with you again in the future!

Betygsatt 5 av 5 stjärnor

Great service from Fine and Country, Brecon

Darren and his team at Fine and Country did a great job in selling our property in the Brecon Beacons. We found Darren to be highly professional, completely trustworthy, and extremely affable. The video he made was amazing - it attracted a huge number of views. We would have no hesitation in selling through him in the future.

18 juli 2024
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Svar från Fine & Country

Hi Paul, thank you for taking the time to review your experience with Fine & Country, we are very pleased to hear that you found it was a positive one and we hope to work with you again in the future.

Betygsatt 1 av 5 stjärnor

They don't listen

I sent a very simple question to the West Malling office about a property. I made it clear that I wanted an email reply. Instead I got a standard email response from a no-reply email address. The email did not address my question.
I had previously asked a verbal question of a different Fine & Country office and was bombarded with unwanted and irrelevant calls. They need to listen.

24 juli 2024
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Svar från Fine & Country

Hi Robert, we're sorry to hear about your negative experience with our West Malling office, please be assured that we will investigate this.

Betygsatt 5 av 5 stjärnor

We found Jamie to be polite

We found Jamie to be polite , friendly and knowledgeable, he explained everything in detail , answered all our questions, very patiently I might add . I felt the service he was offering will do the job
Can highly recommend, with confidence

1 juli 2024
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Svar från Fine & Country

Hi Jacky, thank you for taking the time to review your experience with Jamie, we are pleased to hear it was a positive one.

Betygsatt 5 av 5 stjärnor

Great estate agent

Great estate agent. Fine and Country (mid-Wales) handled the purchase of my new house. Bethany and Adam were very good to deal with and handled all sale and purchase related issues very effectively. Would be happy to use again and recommend to anyone.

5 juli 2024
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Svar från Fine & Country

Hi TR, we are very pleased to hear that you had a positive experience with our Fine & Country Mid Wales office, and we hope to work with you again in the future.

Betygsatt 5 av 5 stjärnor

Marie Christie was exceptional

I am pleased to recommend Marie for her exceptional services as an estate agent. Her knowledge of local history and the specific street was instrumental in guiding the purchase process to conclusion. Her ability to focus on the essential aspects of the transaction ensured a swift and smooth progression to exchange and completion.
Marie’s advice on our potential property’s refurbishment provided a clear vision and her network of contacts was invaluable.
I can state that her expertise and guidance were pivotal in securing the resources and the outcome, within budget. Her advice was highly commendable and was a significant factor in the success of our venture.

30 juli 2023
Omdöme utan inbjudan
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Svar från Fine & Country

Hi Tessa, thank you for taking the time to review your experience with Fine & Country, we love to hear that it was very positive.

Betygsatt 5 av 5 stjärnor

Friendly and professional

We have just bought a house through Fine and Country in Hove. Matthew Higgins has give us exceptional service. Over the years we have not had the best of experiences with estate agents, so I am heartened to be able to recommend Matthew with no reservations. He was honest, friendly, helpful and dealt with any hiccoughs effectively, liaising with solicitors and our buyers when necessary and keeping us informed all the way through what is a stressful and expensive procedure. Thank you Matt.

3 juli 2024
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Svar från Fine & Country

Hi there, we are very pleased to hear that you had a positive experience with our Fine & Country Hove office. We wish you the best of luck in your new home.

Betygsatt 5 av 5 stjärnor

The team at Diss were superb

The team at Diss were superb, excellent communication and professional service, special thanks goes to Tom who was thorough throughout keeping us updated promptly on viewings, feedback etc and added a lovely personal touch.

22 juni 2024
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Svar från Fine & Country

Hi Andrea, we are very pleased to hear of your positive experience with our Diss office, we hope to work with you again in the future!

Betygsatt 2 av 5 stjärnor

Not the best service by far

Would I use F&C North Kent again? No. Would I recommend them? No.
We used them because they were the agents for a property our daughter spotted in her village. We hadn't been thinking of moving, so we took them up on their offer of a slight discount: Christmas was coming and we didn't want to lose any time. They were absolutely clear that we were only moving to be near our daughter, and that we had to have 4 beds. and 2 baths.
The first disappointments were how slow they were. We paid the £654 fee for the brochure but it took longer than we'd anticipated, due in no small part to the number of errors in the Drafts. The worst one was the location map they used; it showed us as being in a continuation of the lane which becomes our road. I explained that we are are definitely in X Rd. and not Y Lane. They 'corrected' the error by relocating our house a ½mile to the west! Never once did anyone ever apologise for the inefficiency, even when I commented that I felt that I should get a cut of the upfront fee for the time and trouble they were costing me.
We didn't get the house we originally wanted and I gave a month's notice that we wouldn't be extending the contract.
I was surprised when my daughter told me they were still marketing our house. I emailed all 3 email addresses and asked them to stop and to confirm that they had done do. They took it off their site but no one ever emailed me (I got 3 read receipts so I hoped that I would)
I gave it 2 stars because Sarah was so good. But I've just remembered that when we finally got the brochure, there was quite a big error in it

31 januari 2024
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Svar från Fine & Country

Hi Anne, we are really sorry you had this experience as we pride ourselves on delivering an exceptional service from end to end. We take complaints extremely seriously and a member of our team will investigate this matter.

Betygsatt 5 av 5 stjärnor

Excellent service from the Beccles…

Excellent service from the Beccles office. A pleasure to work with, thank you for helping us in the journey to find our dream home! Special thanks to Simon and Rebecca

23 maj 2024
Omdöme utan inbjudan
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Svar från Fine & Country

Hi Alison,
Thank you for taking the time to review your experience with us, we are pleased to hear that it was a positive one. We wish you the best in settling into your new home.

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