Filling Pieces Omdömen 

Svar från Filling Pieces

21 jan. 2026

Hi Daniel,

We’re sorry to hear that you feel dissatisfied with your experience, but we would like to clarify a few important points.

The shoes you received were the correct model you ordered. The only missing element was the brooches on the loafers, not the shoes themselves. We have explained this in our previous communication.

To resolve this, we offered you multiple options:

A 20% refund

Sending replacement loafers

Providing the missing brooches

You were free to choose whichever solution suited you best. Due to current U.S. shipping regulations, we have experienced temporary issues sending the brooches separately, which we also communicated to you transparently.

After your most recent email, we have reviewed your case again and will now arrange a return so you can send the shoes back to us and receive a new pair in full.

We always aim to find fair solutions for our customers and regret that this situation has led to frustration. We appreciate your patience and remain committed to resolving this properly.

Kind regards,
FP Customer Support

Svar från Filling Pieces

21 jan. 2026

Thank you so much for your continued support! 😊 We’re thrilled to hear that your shoes have been walking fabulously for you, and we hope your new pair arrives quickly and brings the same joy. Enjoy every step! 👟✨

Kind regards,
FP Customer Support

Svar från Filling Pieces

21 jan. 2026

Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your recent experience did not meet your expectations, especially after having previously enjoyed our products.

Regarding the sizing guidance, our recommendations are based on general fit feedback, but we understand that fit can vary from person to person. We appreciate your input and will review this information to ensure it is as clear and accurate as possible.

We sincerely apologize for the lack of response from our customer service team. This is not the level of service we aim to provide, and your messages should not have gone unanswered.

Our return policy for sale items and the return shipping costs are outlined on our website, but we understand your frustration, particularly when combined with delivery times and sizing concerns. Your feedback is valuable and helps us identify areas where we can improve our communication and service.

We regret that this experience has affected your trust in our brand. If you are willing, we would still like the opportunity to assist you directly and find a suitable solution. Please feel free to contact us at support@fillingpieces.com with your order details.

Thank you again for your honest feedback.

Svar från Filling Pieces

16 jan. 2026

We sincerely apologize for the experience you had with your recent order. We understand how frustrating it is to receive the wrong item, especially during the holidays when expectations are high. That is not the level of service we aim to provide.

Due to the increased volume from our holiday sale, some fulfillment errors occurred, but that does not excuse the inconvenience caused to you. We take full responsibility for the mistake with your order.

Your refund is currently being processed and should reflect back to your original payment method shortly. If you do not see it within the standard processing time, please reach out to us directly so we can assist you immediately.

We truly appreciate your patience and your past support. Feedback like yours helps us improve, and we are committed to doing better in the future.

Thank you for bringing this to our attention.

Best regards,
Customer Support Team

Svar från Filling Pieces

16 jan. 2026

We’re truly sorry to hear about the difficulties you’ve experienced with your return. We understand how frustrating and stressful this situation has been, especially after making multiple attempts to resolve it and being left without a clear outcome.

This is not the level of service we strive to provide, and we sincerely apologize for the miscommunication and lack of support you encountered. Your feedback highlights areas where we need to improve, particularly in our returns process and coordination with our logistics partners.

We take full responsibility for reviewing what went wrong with your case and ensuring it’s handled properly. We would appreciate the opportunity to look into this further and work toward a fair resolution for you. Please reach out to us directly with your order number and any supporting documentation so we can escalate this matter appropriately.

I appreciate your patience, and we apologize again for the inconvenience this has caused.

Kind regards,
Customer Support Team

Svar från Filling Pieces

30 dec. 2025

Hi Alex.

Thank you for taking the time to share your experience. We’re truly sorry to hear about the condition your order arrived in.

Regarding the wet box and the smell, this unfortunately sounds more like an issue that may have occurred during transit with the courier (FedEx), rather than something caused by the product itself before shipping. That said, we are more than happy to help. Please feel free to contact our customer support team and send us photos of the box and shoes, and we’ll be more than happy to look into this with you and see how we can assist.

As for the additional charges, all import duties, taxes, and related fees are determined by U.S. Customs based on factors such as order value, product type, and country of origin. These charges are not set or controlled by us. In some cases, the shipping carrier (FedEx) may contact customers to collect these fees before delivery, or they may be collected directly at delivery. This information is clearly stated on our website.

We truly appreciate your feedback and would love the chance to make this right. Please don’t hesitate to reach out to us directly. We’re here to help.