Fiji Airways Omdömen 

The worst airline. Twice flew their airline and both times my luggage suitcase was damaged due to mishandled and been thrown and I only made a claim for second time and what a disaster to go through for the claim. Totally regret flying. Stay away stay away

Travelling with an 18-month-old child who weighs almost 16kg is challenging enough, which is why I specifically purchased an extra seat and requested gate delivery of my pram on both flights.
Unfortunately, my experience with Fiji Airways was extremely disappointing. When travelling from Auckland to Fiji, I was told my pram would be available at the gate upon arrival, but instead I had to collect it from baggage claim. On my return flight from Fiji to Auckland, I made the same request again and was once again required to collect it from baggage claim.
What made the situation even worse was that my pram safety bar went missing during the journey. I lodged a baggage claim immediately, and nearly three days later I have still received no meaningful update or communication.
As a parent travelling alone with a heavy toddler, having access to a pram at the gate is not a luxury—it is a necessity. The fact that my repeated requests were not followed on either flight shows a serious lack of communication between staff and departments.
This was my first time flying with Fiji Airways, and unfortunately it was one of the most frustrating travel experiences I have had. While I understand that mistakes can happen, the combination of poor communication, failure to provide the requested gate delivery service, the loss of part of my child's pram, and the lack of follow-up regarding my claim have left a very negative impression.
I sincerely hope Fiji Airways improves its communication processes and provides better support for families travelling with young children.

Horrible airline. Never on time. Food is disgusting. Bags stored in overhead bin have a ridiculously low weight limit. Never again!

Fiji Airways lost its reputation, it's better to fly with Air New Zealand or Qantas in the Pacific region. They do not provide hot meals or snacks anymore (only a biscuit and drinks) due to fuel prices. However, their tickets are still priced high, which is illogical because lower services should naturally mean lower prices, but not with them. Highly disappointed with Fiji Airways. Fly Air NZ or Qantas if you want some reduced but decent services instead of paying a high price for basically no-service flights with Fiji Airways.

Chose Fiji Airways for the cheaper price. It really showed. The service was poor; the female flight attendants in particular weren't very friendly or welcoming, with few smiles or manners. The male flight attendants, however, were quite nice, smiling and welcoming us on board. The food and drinks were not that great... I couldn't finish either, I decided I'd rather go hungry :/ The seats were really uncomfortable, almost impossible to fall asleep in. It's quite cramped. My family and I all agreed that Fiji Airways was a bad choice. None of us are keen to fly with them again, and we wouldn't choose them unless we really REALLY wanted to save some money. Air New Zealand is peak in comparison, made me appreciate it a whole lot more hahah.

I booked my flight 6-months prior, and they told me I couldn’t check-in as they oversold the number of tickets for the flight. They had elected to kick me off the flight as my ticket was ‘the cheapest’ and so they had clearly sold it to someone else for more. It was 4am at the time. Eventually they confirmed ‘they had space for me’ on the flight I had booked and allowed me to check in at the last minute. However, they still made sure they charged me $250 extra (my flight was originally $350) for my luggage being 3kg over.
A laughable experience… recommend not booking Fiji airlines if you want to catch the flight you book and you don’t want to be taken advantage of $$$. Fiji airlines … DON’T do it!

Don’t fly this airline if something happens as they have zero care factor.
They damaged both our bags and I emailed them for help but they said because I was only just past the 7days they would not help. I explained to them that my baby was flying back with hand foot and mouth he caught from the trip and was not well at all that following week so we were only focussed on him before sorting any issues out. It is digusting an airline would just damage bags but not help, their staff are lazy and even on the plane were rude. Our baby managed to get some sleep and they got to our row and stopped and went to the back of the plane to restock for 15min and just looked at me when I politely asked if we could have our meal before he wakes, don’t care and typical our baby wakes as they come back so makes it hard to eat with him upset. I won’t be flying this airline again and should have listened to my friend who just flew with them a few weeks before. I am also a travelling agent so won’t be selling them.

Very disappointed with Fiji airways. This is the email I sent.

I submitted a formal claim for reimbursement arising from denied boarding on Fiji Airways flight FJ811 from Los Angeles to Melbourne on 24 April.

On the day of travel, my 5-year-old granddaughter became acutely unwell shortly before departure, resulting in a brief delay while her condition stabilised. We proceeded immediately to Los Angeles International Airport and arrived approximately one hour prior to scheduled departure.

Upon arrival, check-in counters were already closed. We were advised by ground staff that boarding gates had just closed and access to the aircraft was no longer possible. No boarding call or terminal announcement was received prior to gate closure, and we were not provided any opportunity to proceed to the aircraft or receive assistance.

As a direct result, we were denied boarding and left without reasonable assistance or effective mitigation options. The only alternative offered was rebooking at approximately AUD $8,000 one-way, which was not commercially reasonable in comparison to our original fare (approximately AUD $3,800 return).

We were subsequently required to make alternative travel arrangements with United Airlines and incurred additional consequential expenses over the following days.

This claim is submitted on the basis that the disruption resulted in avoidable financial loss and unreasonable service impact, with no effective mitigation or assistance provided at the time.

This situation also caused ongoing concern for our granddaughter’s wellbeing, as she remained unsettled and reluctant to eat in the days following, creating additional anxiety about her fitness to undertake a long-haul journey.

In light of the above, I formally requested

- Reimbursement of the replacement airfare (approximately $2,500)
- Reimbursement of all reasonable additional expenses incurred, including accommodation, car hire, and meals
- Consideration of compensation for the distress, inconvenience, and disruption caused

I also request a clear explanation of the check-in closure policy applied in this instance, and why no reasonable assistance or accommodation was offered despite the circumstances.

Received a reply:

We hope this email finds you well.

Following a thorough review by our relevant team, we can confirm that you would have arrived at the airport after the applicable check-in closing time for flight FJ811. As per our operational policies, once check-in has closed, we are unfortunately unable to accept any passengers for travel, as this is critical to ensuring the safe and timely departure of the flight and to avoid disruption to overall operations.

We would also like to clarify that our airport staff are not required to contact passengers individually to check on their whereabouts. It is the responsibility of passengers to ensure they arrive at the airport and complete check-in within the specified timeframes communicated prior to departure.

Given that check-in had already closed upon your arrival, the only available option at the time was to rebook travel on the next available flight at the prevailing fare. We regret that this situation led to additional costs and inconvenience for you.

While we fully acknowledge the difficult circumstances you experienced, we regret to advise that we are unable to reimburse the replacement airfare or other associated expenses incurred, nor are we able to offer compensation in this instance, as the conditions of carriage were not met.

We understand this is not the outcome you were hoping for, and we sincerely regret the impact this situation has had on your travel plans.

Thank you again for your feedback, and we hope your granddaughter is now feeling much better.

Please all be mindful when booking with Fiji Airways as you will be very disappointed if circumstances beyond your control are
Encountered.

I had flights from Dallas (DFW) to Sydney booked with Fiji Airways with overnight layover in Nadi Fiji. I just received an email saying my flights were cancelled, and they will contact me in 3 weeks to offer alternatives. I requested to cancel so I could rebook with another airline, and I got a response saying someone would get back to me in 3-5 business days. I'm out over $20,000 and no idea if they'll refund my money. Plus I now have to pay $27,000 or more for last minute flights if I want to go on the New Zealand cruise for my honeymoon I've had planned for 1.5 years! Fiji Airways have literally ruined a trip of a lifetime for what should be a highlight of a person's life

✈️ Review of Our Fiji Airways Experience – April 2026
We recently flew with Fiji Airways from April 2 to April 18, 2026, for our first-ever long‑haul trip to Fiji. It was a beautiful destination, but the flights definitely taught us a few lessons we wish we had known beforehand.

Seat Selection Is Critical
This was my first time booking such a long flight, and I didn’t realize how important it is to select your seats at the time of booking. Because we didn’t, my husband and I were assigned seats on the right side by the window. The view was lovely, but the space was extremely cramped. As an elderly couple, sitting for 12 hours with almost no legroom was far from relaxing.

On the return flight, we were placed in the middle section (row 32), and again the legroom was very limited. The seats were also quite hard — we both had sore backs and hips for days afterward. I ended up buying cushions just to make the flight bearable.

In‑Flight Comfort & Entertainment
The meals were okay, nothing special but acceptable for airline food. The headsets, however, were old and didn’t work well. The sound was muffled, and we couldn’t hear clearly most of the time. For such a long flight, that made the entertainment difficult to enjoy.

Excellent Cabin Crew
One highlight was the staff. The Fiji Airways crew were excellent — kind, attentive, and very helpful throughout both flights. Their service really stood out and made a tough travel experience a bit easier.

Final Thoughts
Fiji is an incredible place to visit, and I hope anyone flying with Fiji Airways has a wonderful experience. My biggest advice is to select your seats early, especially if you need extra legroom or have mobility concerns. Bring cushions, good headphones, and anything else that will help you stay comfortable on a long flight.

Safe travels to anyone heading to Fiji — it’s worth the journey, just be prepared.

The Fiji Airways ground staff at Nadi Airport were exceptionally helpful and accommodating. The cabin crew on the flight to Dallas on the 18th April were all outstanding; however, a young man named Joshua truly stood out for his kindness, professionalism, and warm attitude. Great Job Joshua and his colleagues! Hope to see you all again soon!

I would like to express my sincere gratitude to the Fiji Airways check-in counter customer service representative (unfortunately, I didn’t catch their name).
Today, my mum travelled from Nadi International Airport, Fiji to Sydney, and it also happened to be her birthday. To our surprise, the staff at the check-in counter upgraded her to a complimentary business class ticket. She had no idea until she boarded the plane, which made the experience even more special.
She had a truly beautiful journey and was very well looked after by the Fiji Airways crew throughout the flight. This thoughtful gesture meant so much to her and to our family.
Bula Vinaka to the entire Fiji Airways team for making her birthday so memorable!

Employees don't know the rules of Tabua membership benefits. They should be trained. I went in priority checkin line but was not served. Someone from non priority was served. I felt discriminated. According to Tabua membership privileges I was allowed an extra checkin piece of luggage and the counter agent Inoke at Nausori airport was not aware of this rule. He made calls and was on the call for more than 5 minutes. I had an email from Tabua too but agent didn't want to believe me. Fiji Airways should train their employees well. This can cause a lot of disappointment among customers.

I just want to say thank you so much to Fiji Airways. My son recently had a medical emergency and the customer service could not have been more helpful. Thank you for your care and consideration.

Heads up to anyone thinking of booking Fiji Airways over Jetstar or Virgin - storytime from my today's flight ! ✈️

As a frequent traveller between Fiji and Sydney, I usually choose Jetstar because it’s cheaper. The main difference with Fiji Airways is just an extra 10kg luggage allowance and a complimentary meal.

Today I decided to try Fiji Airways again - flight FJ910 (Sydney → Fiji) on 15/03/2026. While sitting on the plane watching everyone enjoy their meals, I thought I’d take a quick 5-minute nap because I had a headache.

Of course, that was the exact moment the food service came around. By the time I woke up, the flight attendant had already passed my seat and moved a three rows back. I figured I’d just wait for them to come around again or I will press the service button which was highly not available.

A little later another attendant came by collecting rubbish, so I asked if I could still get something to eat. He asked if I had missed the service, and I explained that I had briefly fallen asleep. His reply: "Oh, we only have vegetarian food left.”

I said that was completely fine - honestly even a snack would do. I had breakfast at 11am in Sydney and we’re not landing in Fiji until 7:30pm, so I was definitely hungry.

Now it’s been another 40 minutes of waiting and I’m still not sure if food is coming or not. The lady sitting next to me, I asked for tea a hour ago should I just walk to them ! Hahaha - Girl you're still not getting anything. Not even anything until landing.

Lesson learned:

Don’t fall asleep on Fiji Airways - either you eat immediately or the air eats your meal instead.

Booked a “comfort” flight hoping for something better, but it looks like Fiji Airways is as hungry as the tourism industry itself.

At this point I might just rob a bank next time and fly business class.

Hopeless ending to this trip! Jetstar I will see you soon.

Fiji Airways - just pathetic

Bought a ticket for $785. Flight was suspended during COVID. Would not refund me. Tried to re-book my flight but was told it had expired.

I am sharing this review to document my experience and to encourage greater accountability in baggage handling procedures.

On Flight FJ 413 (Nadi to Auckland), my checked suitcase was delivered with visible signs of forced entry through the zipper. Several personal items were missing upon arrival. The damage and loss were immediately apparent when I collected the bag.

While I understand that baggage incidents can occasionally occur in international travel, the more concerning issue has been the claims process. The initial response I received stated that liability would only be considered if I could prove the irregularity occurred during air carriage. As passengers do not have access to their checked baggage while it is under airline custody, this places an unrealistic burden of proof on the customer.

Under international air transport standards, checked baggage remains the responsibility of the carrier while in its control. I have formally requested monetary compensation, as travel credits or vouchers are not an appropriate remedy for stolen personal property.

The matter has reportedly been escalated, and I am currently awaiting a meaningful resolution. I remain open to a fair settlement and hope the airline will address both the security aspect and the handling of claims in a manner consistent with international standards.

At this stage, however, the experience has not met the level of accountability I would expect from an international carrier.

I'm a traveler, and I know that some airlines can have mixed reviews, but I've never had to deal with an airline as awful as Fiji Airways. This is the first review I've written because I know my perspective might differ from many others, but this is a message and advice: don't use this airline.

If you buy a ticket, you'll never get any kind of refund, even with justifiable reasons. They'll always find a way to twist the situation to continue their negligence. Their customer service by phone is the most frustrating experience you'll ever have.

AVOID THIS AIRLINE. IT'S NOT A LOW-COST AIRLINE, SO DON'T WASTE YOUR MONEY. I've been trying for a year to get a refund for money I paid in advance for a service with this company, and for reasons beyond my control (their payment platform doesn't work, and if you go to the office, it's always closed), it's impossible to use the ticket.

Would not help with check in even though the counter just closed for 5 minutes and there's still almost an hour before the flight. Staff left as soon as possible. Tried calling the support centre, no help.

The Service on the flight from Fiji to Auckland was so slow (there were no turbulences or any disturbances) that they stopped it entirely before even reaching the end of the aircraft, because the plane was landing. The last 4 rows did not receive any drinks or food at all. There was no apparent reason and no apologies or explanation.