Fido Omdömen 

If I could give 0 stars I would. I've been a loyal Fido customer for over 25+ years. Today I switched to a lower price plan and needed to followup. After calling and going through the most frustrating chat-bot, I discovered there is no customer service - none at all! I would have to wait 4 days for a customer callback (Well Fido, FU!). Clearly Fido has no interest in retaining customers. I switched to the parent company Rogers shortly after that. At least I can get a real person on the phone.

I recently got a Fido Plan when I was previously with Rogers. They did not set-up the Fido Account for me, so I just received my first bill, and can't go into my account. When I called the number, it kept directing me to nothing helpful and telling me they'd call in several days. Finally I got to a person, who was the sales department, who just told me they were the wrong department and hung up. The online help is useless and the AI is terrible. I can't even make an account as someone with a Fido Plan, this is the worst customer service ever. I will be leaving Fido after this plan and looking elsewhere because this is disgraceful.

I had a very disappointing experience with fido service. I was charged for data roaming that I never used. When I first contacted customer support, I was assured a 4-month credit adjustment. However, after only one month, the credits stopped without explanation.

When I contacted support again, I was told I would not receive any further credits. This contradiction between two representatives is unacceptable.

I expect a clear explanation and that the originally promised adjustment be honored.

Fido customer service is painful and frustrating. Trying to communicate with agents who cannot speak and communicate in English is extremely frustrating. I had to call and spent an average of 30 minutes per call to add hot spots on two lines and I am not even sure if they get it right even after the 4th try. It is horrifying to experience the customer service industry in Canada currently.

i have been with rogers for over 30 years plus...recently i switched to fido knowing that it is owned by the same company...had to do that because of severe health issues & loss of hours at work....customer service polite
& helpful BUT I had to call as they were advertsing free activation fee if I ordered on line...now I finding out I have to pay the $80 but get a monthly credit of $5 for 16 months....the extra $160 for a senior can be hard...I wish they were more transparent ..otherwise cell service seems to be same as Rogers

Terrible experience with Fido—cancelled orders still shipped, no support, and weeks without service.

I tried to set up a new account with Fido and ordered a TCL NextPaper phone. Shortly after placing the order, I realized the device might not work with my glucose sensor, which I rely on for managing my diabetes.
About two hours later, I attempted to cancel the order, but was told it couldn’t be cancelled until it was “in the system.” The next day, I arranged a callback (which is inconvenient in itself), and was assured the order had been cancelled. I was also told to wait 24 hours before placing a new order.
The following day, I received an email confirming the phone had actually been shipped.
Since I need a compatible device to scan my sensor, I tested the phone when it arrived—but as expected, it didn’t work. I returned it then took an unreasonably long time for the device to be removed from my account.
I ended up speaking with the “Office of the President” (which honestly feels like just another layer of customer service). While they eventually removed the phone from my account, communication quickly dropped off. I was told I could order a new phone, but their system repeatedly blocks me, saying I’m “too new” or it’s “too early.”
There’s also no Fido store in my area, so I can’t resolve this in person. After emailing multiple times with no response, I’m now effectively being ignored.
To make matters worse, I ordered a SIM card—only to be told later there was no record of it. I had to order another one and am still waiting.
At this point, I’ve gone nearly two weeks without a working phone or service. I will not be paying for service during this time. The entire experience has been frustrating, disorganized, and unnecessarily difficult.
Fido used to be a reliable company years ago, but based on this experience, I wouldn’t recommend them now. It honestly feels like customers are being pushed away rather than supported.

Un grand n’importe quoi…
Des services roaming qui ne fonctionnent pas, des charges inventées ou doublées lorsque vous en connexion.
J’ai été chargé le roaming 2 fois dans la meme journée.
J ai activé un pass mais ils m’ont facturé toute la semaine, jusqu’à me facturer aujourd’hui 27 avril (il est minuit) alors que je suis rentrée au canada depuis 2 jours.
Trop c est trop… je ne sais pas a qui bénéficie ce vol d’argent mais je vais changer d opérateur demain… surement aller chez leur concurrent.

Très mauvais, ce sont des voleurs, ils ont retiré de l'argent de la carte et ont suspendu mon compte, dégoûtants, salauds, voleurs

J'ai essayé de changer à Fido il y a plus de 3 semaines. Ils m'ont envoyé une carte sim par la poste mais elle était défecteuse et je l'ai perdue.
Maintenant j'essaie d'avoir une carte sim ou esim depuis 2 semaines et c'est le ping pong entre le service technique (qui finalement m'a dit qu'ils ne pouvient m'envoyer de code par souci de fraude (vu que je n'ai pas accès à mon numéro d'accès de téléphone temporaire)) et le SAC qui dit que c'est la job du
Il n'y a aucune forme de vie intelligente qui se dit qu'il y aurait peut-être moyen de m'identifier autrement (j'ai été une cliente de FIDO depuis plus de 30 ans). Aucune adrese courriel pour faire une plainte et leur formulaire est trop court. Ce n'est plus possible non plus de les rejoindre sur Facebook ou autre comme c'était le cas il y a 2 ans.
La solution simple serait d'aller en magasin mais je suis en invalidité et c'est presque impossible pour moi. Tout le monde est gentil (pas la faute des agents), mais leur système est pourri. Pour finir, dans leur pingpong, ils m'ont oublié sur la ligne (samedi pm) alors j'aurais pu attendre jusqu'à lundi matin avant que quelu'un me réponde.

Offer me a plan for $39 and when I receive a bill I was shocked because charge me $160!!! When I call customer service they tell me it is service charge.
When I signed pkan no one inform me about hiding fees.Untrasted company.
My advice never give your credit card to those cheaters!

Fido canada -“Absolutely frustrating experience. You now have to pay$20 just to speak to a human, while the AI bot runs you in circles without resolving anything. This isn’t customer service—it’s avoidance. When basic support becomes a paid feature, it clearly shows where customers stand.”

Terrible customer service!!!!!!!!

Terrible service, genuinely feel like they don’t want to help and keep transfering and putting on hold. Not reccomend

I have been a customer of Fido for over 13 years. I just tried to change my contract to save $15 a month, and it wasn’t explained to me well. My very first bill was $866 dollars, when they were normally $115. They were charging me $.45 a minute, which I never would’ve agreed to.
The conversation was taped, it’s clear in the recording that it wasn’t explained to me well, but they will not rectify this problem. They’ve been taken over by Rogers, and they are robbing customers!! I’m trying to fight this battle with the Better Business Bureau and the CCTS, but I’m not getting anywhere and now Fido is threatening to cut my phone off. What a crappy way to treat a longtime customer who has paid every bill in full and on time. FIDO/ROGERS SHOULD NOT BE TRUSTED!! They don’t care one bit about their customers.

It was good before … like 12 yrs ago… now horrible customer service … and now!!! This horrendous way that they will call you back if you call them … CANNOT even talk now directly with an agent on the day you call them!!! We pay this amount of money fir the cell srvice and they cannot even afford to pay for agents to receive calls !!! Have to wait for st least 3 days fir someone to call me back … most horrible service ever!!!!

En plus de devoir planifier un appel pour parler à un humain, il y a aucune façon de parler à une personne compétente au téléphone en Français. Ça fait deux fois que j’ai des problèmes avec leurs agents francis. Cette fois, j’appelle car je n’ai pas reçu de courriel pour l’activation esim après avoir commandé un second numéro sur mon compte. Après m’être fait donner de mauvais infos par deux représentants francophones qui voulaient que je me déplace en magasin, j’ai demandé un rappel du service anglophone et l’agent a réglé mon problème en 5 minutes. J’avais beau dire aux agents francos que leur réponse ne faisait aucun sens, ils n’étaient pas à l’écoute. La fille du soutien technique a même juste cessé de me parler… J’ai fait cette job quand j’étais étudiante et jamais j’aurais laissé un client en plan ainsi. Ils devraient avoir honte.

This is a terrible run company
Called for billing, was told someone will call you back. When they did we got hung up on. Now we need to schedule another call back and have to wait 3 days. Absolutely ridiculous. You can't talk to anyone in this company. Will be taking my business elsewhere.

I was frauded through likely a kiosk or door to door guy with stolen identification. I left my wallet in my truck unlocked by accident. Fido (rogers) refuses to acknowledge it as fraud but changed their company policies a year later to require a facial recognition to make a purchase of a phone through a remote employee (kiosk or door2door). I worked for Rogers for a small period of time way after the event and thought the timing of that change was interesting. Served well as a real investigation because the one offered by Transunion is just.. calling fido, hey is this fraud? no our staff didn't do that.... riightt

I personally think that some less then ethical companies use the costs and complications of lawyers and the fact our credit is being harmed to trap us into payment of things we really shouldn't be paying for. to bad going against bullies isnt free or under the costs on the claim.

Very bad signal strength, 5G speed only 4Mbps ! Incredible !
They charge the max CAD$80 for activation ( fee allow between $30 to $80 ).

I worked in Credits Operations for this company, and I am writing this because I am tired of seeing people get robbed. It is a disaster from the inside out. Here is the truth they don’t want you to know:
• The Billing Scam: They bait you with a $35 plan, but you’ll end up paying $80+ without any explanation. Even if you use automatic payments, they will suspend your account for "non-payment" months later without ever emailing or calling you to warn you.
• The Payment Arrangement Lie: This is the most dishonest part. If you have a high balance and get a payment arrangement or a deferred plan, they might tell you your service will be restored. It’s a lie. The account stays blocked ("Arec Bloc") and the supervisors refuse to make any exceptions, even when people are begging for help to pay.
• The "Lost Phone" Trap: I see customers return their phones after 2 years and send proof of the return, but the company marks them as "lost" anyway and charges the customer $700 or more.
• Ghost Accounts & Harassment: I get calls daily from people who have never used Fido or Rogers, yet they are being charged for services they don’t have and are constantly harassed by collections calls.
• Useless Customer Care: The Virtual Assistant is designed to frustrate you. If you finally reach a human, they usually hang up or transfer you to another department. In the Credits department, we are often left on hold for 25+ minutes by our own internal leads who ignore the problems or give us useless advice.
• Profit Over People: The internal communication is non-existent. The company only cares about money, not quality or helping the customer.
My Advice: They are way too expensive compared to companies like Bell. Go anywhere else to avoid the harassment and the theft. Don't say you weren't warned.