Fido Omdömen 

Please don’t Scam the customers if you don’t handle the worst situations your company it’s better to close, this is worst telecom company in canada. Hard to rich the customer service some customer service agent poor to understand English.

I bought pre-owned cellphone from fido on black friday with 3 months its having issues not working i try to contact them but its extremely hard with automatic Ai response, totally bad service

Shameless and Ai company that throw up bill saying they care about their customers meanwhile it goes the other way round (customers money).

Had fido for years. Wanted to change phone companies.
They would not cancel my account until the outstanding balance was cleared, still charged the monthly fees for the phone, which they suspended, and been passed around from rep to rep to rep... just a big circle jerks if you ask me. Smh. Inconceivable...

I attempted to apply for a line online and was asked to upload photos of my ID and complete a selfie verification. After going through the entire process, I was met with an error page that provided an incorrect phone number for support. Since this happened outside business hours—and March 31 was the last day the promotion was available in Quebec—I had no way to resolve the issue in time.

When I called the next day, the experience only got worse. The phone system is extremely frustrating to navigate, and the agent told me there was nothing they could do, even though the issue was clearly caused by their own platform.

To make matters worse, an account was created anyway, and I later discovered that my credit file had been checked without the application ever being properly completed.

After speaking with multiple representatives and attempting to escalate the issue, I was repeatedly transferred between departments just to reach a manager. Even then, the process was confusing—unclear prompts and, at times, the automated system would disconnect the call entirely.

Overall, this was an incredibly poor customer experience. There seems to be a lack of accountability and coordination, and no real effort to resolve issues or support potential customers. I previously dealt with Rogers Communications, and unfortunately, this experience reminded me exactly why I left.

I would strongly recommend avoiding Fido Solutions based on this experience.

Service client médiocre , en fait ils n'ont aucun service client , tu ne peux discuté avec eux , c'est eux qui choisissent si cela leurs tente ou pas .

Ils ne règlent pas les problèmes pour lequel tu les as contacté. Pas moyen de voir le forfait que tu as acheté initialement avec les rabais.

I'm a loyal customer of Fido for the past 20 years. I currently have multiples lines and plans with Fido. We used to be able to chat online and get immediate customer service. Today I needed to contact customer service about one of my lines and I got received by chatbot online and voice assistant on the phone - there is no more human we can be connected to and the assistant only repeats it can schedule an appointment over 4-5 days later with an agent.
It's the first time I ever leave a review about anything ever, this really really disapppointed me!
Will for sure look into new phone company. This was one of the most frustrating experience I ever had with all customer services combined!

Très très écœurant et déplorable ce que j’ai vécu avec Fido. Depuis des semaines j’appelle pour une chose qui a été convenu avec l’agent durant mon adhésion. Lors de cette dernière, l’agente m’a confirmé à plusieurs reprises que les frais d’activation seront exemptés j’ai cru à cela malheureusement. À ma grande surprise il me l’ont chargé. Depuis lors, j’appelle à chaque fois pour demander une correction j’ai même parlé avec une superviseur Annita le vendredi 27 mars qui m’a rassuré à ce sujet j’ai malheureusement eu confiance à nouveau. Et voilà rien qui n’a été fait et aujourd’hui je parle avec une autre superviseure et elle me dit subtilement de l’assumer en plus, et me dire qu’ils ne peuvent pas faire grand-chose. J’aurais préféré qu’on me disent ce qu’il en était au lieu de me faire un tour et me faire poireauter comme ça, me faire perdre beaucoup de temps juste pour une chose qui a été bel et bien convenu en amont. Et à chaque appels on me dit des choses contradictoires. Je me suis fait avoir je le reconnais mais pas une prochaine fois. On a voulu juste me vendre la chose au point de me dire des choses malhonnêtes. C’est triste et écœurant la façon que vous traitez votre clientèle or j’avais appelé en ayant une idée de loyauté sur le long terme envers vous mais voilà les retombées. Que c’est malheureux!!

I would not give this company even one star. They are a complete failure in customer service, Charged me for a phone that was returned and received. Have not rectified the billing error. Have failed to attend 3 seprate appointments to speak to a human. Basically shining me on for 1800.00 dollars. The virtual assisstant is absolutely a time loss as is the company itself. I have wasted roughly 10 hours ( or a thousand dollars of my time) trying to get them take their charges of my ROGERS m/c!. Oh, does ROGERS own FIDO?

Changement de forfait en point de vente comme il était gratuit mais après vous allez avoir une facture avec des frais supplémentaires pour le changement du forfait. C'est la faute de l'agent malhonnête qui a dit que c'est gratuit et quand vous contactez FIDO vous allez être surpris qu'ils ont adopté ce genre d'arnaque, au lieu de prendre les mesures nécessaires pour que ce genre des fautes ne se reproduisent pas dans le futur. Une mauvaise expérience avec des gens malhonnêtes.

I am being generous with the 1 star I did give them. I had the service for 3 days and 8 hours on hold and speaking to 6 different reps for Fido\Rogers and I am now willing to walk in the cold to go buy any other companies sim card that is not related to Rogers or Fido in any way whatsoever!
I got the phone bill before I was given the full service. They lied about extra charges and I will NEVER use these company's again. Nothing worse that buyers remorse. They have gone down in customer service and lack of human contact and now with
Canada's government is now spying I may shop in the US for my next phone company
.

Had a Fido plan for a few years, a few months ago I discovered I had been charged $400 for the previous month instead of $35! Seems that because I'm close to the border and the cell signal is weak I'm hooking up to a US cell tower and I get roaming charges. This has been happening multiple times a day without my knowledge. Spent hours on the phone with Fido/Rogers trying to get the charges reversed and the roaming stopped but all I got was a runaround. Almost impossible to talk to a real person and even then it's someone who barely speaks english. I'm out hundreds of dollars now! Avoid this company!

Dealing with Fido has been an absolute nightmare.
After two weeks of back‑and‑forth, multiple calls, and being explicitly promised a deal, Fido flat‑out refused to honor what their own representatives committed to. I escalated properly, documented everything, and even went as far as filing a CCTS complaint, which was accepted; yet Fido still called back only to say they’re not honoring the deal anyway.

What’s the point of promises, escalations, or consumer protection processes if the company simply ignores them?

This isn’t a misunderstanding...it’s a pattern of wasting customer's time, moving goalposts, and hoping people will give up. Meanwhile, my family (including my son) is left dealing with the disappointment caused by Fido’s failure to stand by its word.

If you value honesty, accountability, or basic respect as a customer, think twice before choosing Fido. I’ve never had to work this hard just to get a company to do what it said it would do.

Bad customer service, rose monthly price by 9$, also can't transfer SIM to ESIM automatically like other companies, requires you to call them. When you do call them, AI answers and you need to schedule an appointment to talk to an agent. When they do call me, they start asking security questions and end up telling me I didn't answer all of them correctly and that I have no other choice but to go in store to transfer my line. Won't catch me with Fido anymore, shouldn't be this complicated to transfer a line to a new phone when other companies to it automatically.

Seriously bad customer service. I've been their customer for more than 10 years, they have never been this bad! Humans are absolutely out of the reach which means you can't solve any issue you have efficiently. AI destroyed their customer service. If you have an issue with your bill, it is impossible to send an email so you can have a traceable communication. They are forcing AI assistants, days later you might get a call and you will never have a written trace of what they offered and said. They are not trustworthy anymore. Sad, they used to were a good provider, when humans did the work.

Since December 2025, I've called five times to request a refund for a $165.00 payment I mistakenly made to an old Fido account I had several years ago. Each time, I had to repeat the same story and explain that I'd moved so they could send the refund to my current address.
I'm extremely frustrated and feel like my hard-earned money has been stolen. They always tell me I'll receive the refund in two to three weeks, but three months have passed and it hasn't arrived.
I'm not going to pursue this anymore! I'm available to anyone who wants to take class action against this company's abuses.

They are horrible, the AI who picks up the phone has only one aim "to make a payment". I think scammers are sneaking into their system and getting the details and they would start contacting the customers and card ID and details especially if you are changing the account. How the scammers get this information dont know. If we need to inform fido then it is not possible as AI would not allow, if at all it does after 2-3 hours. The agent on the other hand they disconnect the call if we ask for interaction ID. Other than that they say a figure on payment and would deduct for that month and next month onwards they charge high. If you don"t have a track of payments they would absolutely strangle you. All over it is a horrible service. Adv not to take their connection.

I cancelled my Fido's mobile service in Aug 2025 and expected to get refund of $14.80 by cheque. Till January 2026 I had never received it, then made a call that promised they would send a replacement cheque after they stopped payment 1st cheque issued in Aug 2025. I received a letter from Fido in Jan 9, 2026 that would stop payment and re-issue a cheque. Up to March 17, 2026 I have never received. I made a call again in March 17th, that specialist kept me waiting for no other solution than they would cancel the cheque (don't know when they issued) and would re-issue, wanted me to wait for 4 to 6 weeks.

if i could give negative stars i would. DO NOT I REPEAT DO NOT GO WITH FIDO OR ROGERS they are thieves that gives mediocre services. worst connection ive ever seen. if you are in a concrete building you can say goodbye to your connection. customer service is literally nonexistant. their employes are the worst ive ever seen. talking to someone is virtually impossible unless you make an appointment that takes 3 days for them to call you back... that said never ever have fido or rogers as providers.. if there was a button to make their company go up in flames i would press it untill my arms give out.

My wife's Samsung S21 kissed the ghost and we needed to upgrade. We're a Rogers customer and went to one of their stores - my recommendation - DON'T. The baloney the store employee was spuing was next level and the level of unprofessionalism was mind boggling. We were so aggravated by the situation that we basically walked out. We wandered to the FIDO kiosk and spoke with Kern and WOW I could not be more happy. What a great experience!!! Customer service was on point, no ridiculous upsell, he listened to what we needed, offered a package and we put in motion. Ended up with (3) S26's.
If you're in the Kitchener/Waterloo area and go to the Fairway Mall and need a phone/plan - do yourself a favor and go and find Kern or Emmette at the Kiosk. I would give 5 Stars but the administration (meaning the paperwork they have to complete is snails pace) - this is not a reflection of the people.